Benihana - Cincinnati
Have been going to Benihana for the pass 50 years. I don't go as often but I still enjoy the food and the workers. I even try to find Benihana when I go on vacation.
Oy real complaint is that it took over 30 minutes to be seated after our reservation and the drink process are very high so it makes waiting an expensive task.
Our reservation was for 3:30pm. We weren’t seated until 4:10pm. Waitress was very slow and seemed disorganized. Took a while to get drinks and refills. Chef was great & food was delicious. Took a half hour to get our bill after done eating.
Shouldn’t take two hours to get seated, eat and pay.
Lisa, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.
A bug fell from the ceiling at our table and the lady manager only discounted 2 people at the table when everyone at the table was grossed out and inconvenienced.
Erika, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
Everything was great! The wait was a little long but totally worth it. Our cook Chico was THE BEST cook we have ever had at this location. The food tasted amazing! He was also very friendly and entertaining!
ATayTay, thank you so much for your feedback, we hope to see you back again soon!
Going downhill. Place was not clean. Burnt food on our grill while we waited for a chef to come cook our food. 2 hours waiting and still no one and we left. Could have at least gave us our drinks for free.
Shannon, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.
The service was great overall & the reservation fell on time. Our waitress was very sweet & upbeat. However, the chef we had was VERY irritable & seemed to be ready to go elsewhere. He had gotten rude with another waitress that was working & had displayed his frustration throughout the whole time he cooked our tables food & he also forgot the tables rice. Our order came up to 116 dollars, including the tip & we didn’t get everything we paid for.
Indika, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
Came at lunch and service was slow. There were only : tables but took 2 hours to complete.
Over priced WEAK cocktail, POOR quality food, OVER COOKED my expensive tuna steak! Horrible experience. Will never go back! Fast food would have tasted better.
Quality of food is not as good as it used to be. Miss Asian chefs. Messed up order.
THE SOUP WAS MUCH HEARTIER THAN BEFORE, GREAT CHANGE. THE SERVER AND EMPLOYEES WERE VERY ATTENTIVE. I'M SAD TO SEE YOU CHANGED THE GINGER DIPPING SAUCE, IT TASTE MORE LIKE SOY THEN GINGER. I COME FOR THE GINGER!! PLEASE CHANGE BACK. THE PLACE WAS MUCH CLEANIER THAN BEFORE. OVERALL IT WAS A GREAT DINNER.
I have visited your restaurant for over 25 years and this visit was the worst I have ever had. The chicken had a very bad odor and none of the shrimp were deveined before cooking. Needless to say I felt it was HORRIBLE
The server was incredibly slow. It was 30 minutes after we sat at the table before the cook came out and a total of 1 hour 30 minutes for the whole evening and they weren’t busy. We were ready to leave after awhile waiting on the chef but just as we were getting ready to leave he showed up.
Everyone should try it, but Tri-County location seems outdated. It's very dark and the bar/waiting area looked like a bowling alley (the colors, chairs, carpet, etc) I have not been to downtown location. Food was "ok" but I felt it was high priced personally. Our cook was nice but there was nothing special about his "performance". I have experienced better, more energetic, & more "tricks" at Kabuto & the price was less than half of Benihana.
Cook. Chico was fantastic!
Waitress was a little less than perfect.but she seemed to be the only one for the entire restaurant.
The food was excellent. The waiter was on top of everything & very friendly. As was the cook. But the restaurant has a security guard walking around & it makes you feel very uncomfortable.
Need to change the presentation of preparing the dinner.
Great place to dine with friends and family for special events and/or family night.
Our server and chef were wonderful. We will definitely be back.
The food and the servers were very good. However the heat was out and it was so cold in there. The host did warn us of the heat being out but we stayed and uncomfortably cold. Also we had a reservation but it still took an hour and a half to eat and cash out and that is just too long for lunch when you have to work.
Great food! Good chef? Good Server! I would recommend this place to anyone.
The food was very disappointing. I ordered medium rare but got well. The cook and another waitress from the table behind us started arguing in front of everyone. I think our waitress might’ve been new but was so slow! We ordered an appetizer but never got it, and it was still on the check.
I've been a fan of Benihana for decades (yes decades; I am an old person.) Recent ingredient changes have me shaking my head NO. Items cooked on the flat grill had the same "off" taste; I personally believe they have changed type or brand of cooking oil. So disappointed.
Our food was okay. I love Benihana, however, it totally depends on your chef. This chef did not use any sesame seed and that changes the flavor totally. He also kept asking us, the table of 7, all same family, if we were going to eat like the veggies or the shrimp. When some folks replied no, then he wouldn't cook it. This made us furious, as we put it on the other plates and take it home. We paid for it already.
I was less than impressed this time.
My sisters birthday and the service was very bad
It was a nice atmosphere celebrating my birthday with my husband and kids. It was my husband’s first time here and first time tasting shrimp. We will definitely be back!
Our waitress was absolutely terrible. Slow doesn’t even describe it. Didn’t bring the rice until people had already finished the main course what good is it then. Appetizer arrived after we reminded her in the middle of the meal. Chef was new we believe though he said he wasn’t. He cooked part of the veggies then cooked the meat then cooked the other veggies. Itching came out together or in the right order. Chicken sat on the grill the whole time and was extremely dry. We watched another chef and he had all the veggies on the grill at the same time. Just didn’t make sense. Worst service I have ever had at a Benihana and they weren’t even busy.
Chef was awesome!! Food was great!! Servers were to inexperienced so that portion of the lunch was horrible. I will be back because that’s not going to take away the fact that the place is amazing!!
We were very excited about trying Benihana and wanted it to be special for our overseas friend visiting for my birthday. My birthday was never acknowledged and the Chef’s only trick was ‘butter flying’ which wore very thin after the fifth go. The food was over salted and had little taste. It’s possibly the worst Benihana we have visited.
Very good service from
Chef. Will request him again.
I had sushi items that were terrible
We love Benihana. The chef was great with his theatrics. The service was very good. The food is excellent!!
Had a great time and had fun dining partners. Our chef was fantastic! He had new tricks and the food was by far the best I’ve had.
Food and service was great - enjoyed the entire meal.
Great service, food and ambiance! Our Chef - Eugenio was excellent! He was efficient and the food was delicious! We had reservations for 2:15 and we were back in our car by 3:20!
The service has really declined. After being told my party would be eating in the lounge our order wasn't taken for 30 min. The order was put in wrong because he insisted on not writing it down. I dont eat red meat at all and thats what was brought to me. After sending it back I learned that they swiped off the steak and nd threw chicken on the plate instead of remaking it. Which also caused everything else that came with the meal to be cold. When the plate came back it still had 2 strips of steak on it, which is how I knew what I mentioned above. Both of my toddlers who were with me has been very sick since the dinning experience. And I am almost certain its due to the meat interaction and their vegan .
My table waited at least ten minutes for our server to arrive at the table. She told us “no one told her she had a table.” I felt like our chef rushed through our meal. My rice was not really fried and still seemed like steamed rice. I was not told that fried rice was more expensive and could not just be substituted in the 5- course meal. I also never received my green tea with my 5-course meal. This was my first time there and I was very disappointed in the service and overall quality of the food for the price that I paid for two meals.
Out chief was absolutely amazing as well as our waitress! Both funny and super nice! Loved the whole experience as always!
The food almost always ends up being great. Our chef had issues with our orders and even combatted with other patrons at our table over TERIYAKI SAUCE of all things!! He Didn’t put the spicy sauce on our chicken till after he served it to us and we had to remind him . Our server MJ was great as she always is. I eat Benihanas frequently and will always request her.
Celebrated a birthday and had a great time. Great food and good times rolled. 5 stars