Benihana - Cincinnati, OH

Reseñas de Benihana - Cincinnati, OH de comensales del restaurante. Basadas en valoraciones recientes.

1. E

   Evette VIP

   Cincinnati/Dayton10 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 3

   Food was good. Had the lunch duet - steak and scallops.
   

   Benihana - Cincinnati, OHRespuesta enviada hace 3 días

   Dear Evette, thank you for sharing your experience! We're glad you enjoyed the lunch duet with steak and scallops, and we look forward to serving you again.
   

   ¿Te fue útil?

2. N

   Nancy

   Cincinnati/Dayton1 reseña

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Service was great, food was delicious. Had a very Happy Birthday celebration. Michong Maxwell was the best. Will definitely be going back.
   

   Benihana - Cincinnati, OHRespuesta enviada hace 4 días

   Dear Nancy, thank you for celebrating your birthday with us! We're delighted to hear that Michong Maxwell made your experience special, and we look forward to welcoming you back soon.
   

   ¿Te fue útil?

3. C

   Candy

   Cincinnati/Dayton4 reseñas

   5.0

   Comieron en 22 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Very nice, loved the cook, he was really good and the waitress was good too. They both were right on it.
   

   Benihana - Cincinnati, OHSe respondió el 25 de mayo de 2025

   Hello Candy, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Cincinnati, OH. It's fantastic to know that our team was able to provide you with the top-notch service and food you deserved. We strive to provide our guests with the best dining experience possible and your feedback tells us we're on the right track. We look forward to welcoming you back soon. Best regards, The Management Team
   

   ¿Te fue útil?

4. K

   Kevin

   Cincinnati/Dayton1 reseña

   1.0

   Comieron en 11 de mayo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We were unable to eat due to a large wait time. This restaurant continued to leave reservations open and available on Open Table even though they were already 45-60 minutes behind for a 5:30pm reservation. Not sure how that makes sense. Frustrating circumstance for a Mother's Day dinner.
   

   Benihana - Cincinnati, OHSe respondió el 14 de mayo de 2025

   Thanks for visiting us, Kevin. We're truly sorry to hear about your recent experience at Benihana - Cincinnati, OH. We understand how frustrating it can be to have a long wait, especially on a special occasion like Mother's Day. We're sorry for the inconvenience and appreciate your patience. We will work on improving our reservation system to avoid such situations in the future. We hope you'll give us another chance to provide the service you deserve. Best, The Management Team
   

   ¿Te fue útil?

5. J

   John VIP

   Cincinnati/Dayton13 reseñas

   4.0

   Comieron en 11 de mayo de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Our chef was fabulous. Our server was super attentive and helpful. It’s not cheap but I do think it is quality food and it was good! We left stuffed. It was Mother’s Day and everyone in the family loved it.
   

   Benihana - Cincinnati, OHSe respondió el 13 de mayo de 2025

   Hey John, We're thrilled to hear that you and your family had a great experience at Benihana - Cincinnati, OH! It's wonderful to know that our chef and service met your expectations. We always strive to provide quality food and attentive service, and it's great to hear we hit the mark for your family on Mother's Day. We're looking forward to your next visit. Best, The Management Team
   

   ¿Te fue útil?

6. E

   Erica

   Cincinnati/Dayton1 reseña

   1.0

   Comieron en 11 de mayo de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 2
   4. Ambiente 1

   Unfortunately my first time here was a poor experience. We had a reservation, since it was Mother’s Day, and sadly I do not believe they were staffed well for this. The whole experience took over 2 hours, which I understand may be normal. Our waitress was very sweet, but got our order wrong, likely due to the noise and not being able to hear while leaning over the hot table. Two of our group ordered steamed rice, but she put us down for 3. We never got our rice. Everyone around us who got fried rice was served, but our steamed rice was never given to us. I didn’t know if it just came out later, since it was our first time here, so I waited to ask the waitress who didn’t come back for long periods of time(short staffing, maybe?). Refills took forever, clearing dishes from the very limited space took forever. It was a cramped, dish crowded space. The waitress pushed the 6 course meals, but we were never given the ice cream nor offered the green tea that were supposed to be “courses.” It was over $250 for this “experience” and the portion sizes left much to be desired for this price when you consider that 3 of us never even got rice. The wait staff was at least kind, but there were a lot of errors and service was very slow. The decor was pretty outdated. There was an ash tray directly next to the entryway, so when we entered and exited, it was to a cloud of cigarette smoke. There are plenty of other hibachi places that aren’t close to this expensive who have better service, better portions, and give you the opportunity to sit at a normal table without strangers (we sat next to a drunk woman yelling at and being mean to her young daughter the entire time). I would not recommend this place.
   

   Benihana - Cincinnati, OHSe respondió el 14 de mayo de 2025

   Thanks for the feedback, Erica. We're sorry to hear that your experience at Benihana - Cincinnati, OH didn't meet your expectations. We understand that waiting longer than expected and confusion over orders affected your visit. We apologize for the slow service and the issues with your meal portions. Your comments regarding the decor and the smoking area are noted. We appreciate your honesty and will use it to improve our service. We hope to welcome you back for a better experience.
   

   ¿Te fue útil?

7. T

   Tara VIP

   Cincinnati/Dayton21 reseñas

   5.0

   Comieron en 11 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our chef , Javier was awesome ! It was a great mom's day meal !
   

   Benihana - Cincinnati, OHRespuesta enviada hace 1 día

   We appreciate your kind words, Tara! It's great to know you had a positive experience with us. We can't wait to serve you again.
   

   ¿Te fue útil?

8. A

   Andre

   Cincinnati/Dayton4 reseñas

   5.0

   Comieron en 8 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Delicious as usual. Just don’t like how they wait to build seating, which leads to a longer wait time. I then that a great lunch
   

   Benihana - Cincinnati, OHRespuesta enviada hace 1 día

   Dear Andre, thank you for taking the time to provide your positive feedback. We're so glad you enjoyed your visit and appreciate your support and loyalty. We hope to see you again soon!
   

   ¿Te fue útil?

9. S

   Sandy

   Cincinnati/Dayton3 reseñas

   5.0

   Comieron en 28 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Service and food were very good. Waitress attentive and chef was a lot of fun. Whole experience was worth the hour drive.
   

   Benihana - Cincinnati, OHSe respondió el 30 de abril de 2025

   Thanks for the feedback, Sandy! We're thrilled to hear that you enjoyed your experience at Benihana - Cincinnati, OH. It's wonderful to know that our service and food met your expectations. We're also glad that you found our chef to be a fun and attentive one. We strive to create memorable experiences for our guests, and your feedback lets us know we're on the right track. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

   ¿Te fue útil?

10. B

    Beth

    Unspecified1 reseña

    3.0

    Comieron en 25 de abril de 2025

    1. Global 3
    2. Comida 4
    3. Servicio 4
    4. Ambiente 2

    Too loud. It was not enjoyable with family because you couldn't hear each other. We had 10 people squeezed into one side of the table. We had little space and the environment wasn't promoting conversation...too loud
    

    Benihana - Cincinnati, OHSe respondió el 29 de abril de 2025

    Thanks for the review, Beth. We're sorry to hear that you found the noise level to be too high during your visit to Benihana - Cincinnati, OH. We understand how important it is to have a comfortable dining environment and we'll certainly take your feedback into account as we continually strive to improve our guests' experiences. We're glad to hear that you enjoyed our food and service. We hope to welcome you and your family back for a more comfortable dining experience.
    

    ¿Te fue útil?