Benihana - Cincinnati
We won’t be back. Benihana is normally our favorite restaurant to go to celebrate good times. We were greeted by an armed guard who was very friendly, but I have never seen a restaurant in need of that level of security. Yikes. Our chef barely made an effort and that was disappointing because one of the girls had never been to Benihana. She was pretty unimpressed and shocked that we have always enjoyed ‘The Benihana Experience” in many other locations. The bathroom was absolutely disgusting. Not only did it smell filthy, it WAS dirty dirty diiiirty. The food was meh, not great not horrible. Crystal, our server was great. But that is t enough to come back to this location ever again. Boo.
We always enjoy our time at Benihana. We have a group of 8 girls that always celebrates our birthday there. We always look forward to see our favorite servers and chefs at every visit.
The people that were cleaning the tables off were just wiping food to floor instead of sweeping it up.
Floor was very dirty
Air conditioner was broken! Along with that and the heat from the hibachi grill, was very warm.
Birthday Dinner for me the chef was amazing! Will reccomend it!
Grandchildren always like to celebrate their accomplishments here. Graduations, birthdays and return to college are the main reasons. Its a no brainer.
air conditioner not working right so it was hot, food was OK and overprice, our waiter Paris was awesome though!!
The only downside to the whole experience was the air conditioning system was down. They had portable ones but I was in a corner away from them so I didn't feel any affects. The prices could use some tweaking as well.
We had a very lengthy wait to e seated and then we were the last to be entertaind and the hostess was all over the place with serving 3 other tables. When we had gotten our dinner ,we had about 20 minutes to hurry and eat, the restaurant was closing and bussing tables down,We were charged for Gratuity, But Left Tips of $40.00 Towards our Hostess and the person bussing tables .. The food bill for a couple was $100.00..... Over We All Thank You For the Birthday Coupon ,It was Very much appreciated...We Will Be Back Soon..,,
Our waiter and waitress went above and beyond to make sure we had a pleasant experience. The food was cooked to perfection!
Wonderful atmosphere, and Josh was absolutely fantastic at the grill.
Took a friend for his birthday
Food quality was great as always, but prices have gotten too expensive over the years, almost $40 for fried rice and 2 meats. The regular air conditioning was not working, had temporary system running, thus room temperature at table was extremely hot even before grill was turned on, then got even worse. Overall duration from everyone being there, ready to be seated to receiving bill receipt was almost 2 hours, way too long.
Horrible... Service was the worst part. The chef was amazing but the server couldn’t get his act together. He brought two ppl salads(I being one of them) with no forks. 20 minutes later he shows up with no forks and soups. He than put my order in wrong, charged me incorrectly. We had to go to the bar to get a refill on water. It was my birthday and he never offered me the ice cream at the end. We come a lot and we have never had this mess of a evening.
We always come here every year for my birthday so this year was no different! We order the same thing every time :) The ONLY complaint I had was that my husband and I both ordered the Rocky's Choice but our cook (Chico) didn't make our chicken. He made chicken but not enough for us so he had to have the server bring out 2 more breasts. A simple miscalculation but then it felt rushed and at one point the texture (of the newly cooked chicken) felt off to where I wasn't sure if it was cooked the whole way through. With that being said, when we brought the "missing chicken" to Chico's attention, he apologized profusely and worked hard to fix it quickly. He was a wonderful cook / showman and we did have a lovely evening. I would love to give it 5 stars but small attention to details...
Had surfside. Would have preferred shrimp at same time as calamari & scallops. Shrimp was served at same time as appetizer. Also fried rice had no meat in it.
Josh was very entertaining and such a pleasure to listen to. He implemented the pac man which was new and caught all of us off guard which was a change we welcome. The food he cooked also was very tasty compared to other visits I had. The only problem was how long it took the whole table to get our payments processed.
Need to find an incredible new building worthy of their incredible cuisine
Very disappointed with quality of meal and service after hearing about the place for years. Way over priced in my opinion for what you get. Couldn't get refills on drinks and was so loud could barely hear person next to me. Plus was never brought the dessert that menu said came with the dinner.
Favorite birthday spot for family, but even with reservation had to see what the issue was after waiting almost half hour and then was told another ten minutes. Poor customer service.
I love Benihana and will continue to go back and recommend it to everyone.
The bar in the restaurant leaves a LOT to be desired. They had no Chardonnay Wine and what they call "Happy Hour" pricing was insane. $8.56 for a 4-6 oz. glass of wine is robbery. I was and have always been unhappy with drink prices at the bar at Benihana!!
They have these mobile air conditioner's in the eating area because the rooftop one's are broke. Not a nice experience. Kind of grossed us out. Will not go back until this is fixed.
This restaurant atmosphere is not what it used to be. Facility seems run down. Entrance smells like the restrooms which are next to lobby. Big standing fans/vents running throughout the restaurant created noise level that made it difficult to have conversation. Food quality was good, but for the price point, I would expect much better atmosphere.
Ask for specific chefs and or how long have they been with the company. Our chicken wasn't cooked properly everything was cooked in an excess of the sunflower oil. I became ill overnight and won't be returning for a while.
Service rely lack an air of professionalism based on the cost of the meal. Everyone at the table commented on the lack of information even when the question was brought up incorrectinformation was shared with the gust. This misinformation also lead to a very contradictory answer given about order being taken, table request, and overall expectations. 1 out 10
Food and service was great. The bathrooms smelled really bad. They also need updated very badly
The food was great. Service was just ok. Our waitress was rarely there to accept our requests.
We love Benihanas Cincinnati. However, this last time we were rushed. Dinner tasted great, service was excellent but no ice cream, no singing Happy Birthday (we has 2 bdays in our party). Just rushed in and out. Not sure why because at 5:15 on a Wed there was literally only ONE other table with people at it.
The food was great, and so was the service.
The prices went up and y’all still have portable air conditioner I don’t understand
Good food just need a little more organization. Have a great day!
Her was our Chef and MJ was our server. They were both outstanding and I believe it was the best meal I've had yet b
We went for my granddaughters birthday and she had a great time. Enjoyed watching the cook and the food being prepared tableside. We love going to Benihana's!
They cancelled my reservation no happy about it !!!!!!!!!
It was terrible! And I waited 20 mins. to pay my bill.
Never received $30 gift certificate after reset. NO AIR CONDITIONING!!! Way too hot, crying babies because of heat! No apologies or discount offered! It was a 70th birthday celebration ! Very disappointed. Manager never returned call. Or came on the line after waiting on line! Should have warned customers! Spent $280 on meal!
I was very hot in the dining room, I would guess the A/C is not working. The chef was very good, his name was Nef. The food is good but very pricey. There are other hibahi restraunts that do not charge as much.
A little overpriced and super hot in there!
Very enjoyable birthday celebration.
Went to celebrate my daughters 11th Birthday! Our chef Josh put on a great show and made us some amazing food.