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Sunday, May 13, 2018
The waitress took 30-40 minutes to bring our check and had a very rude tone. Other than that the food was about a 8/10. The rice was really chunky and stuck together.
Only criticism would be the alcoholic drinks each time I've gone are pretty watery even without ice.
We decided to come here to celebrate my daughters 5th Birthday! The kids loved it! All the tricks and use of the grill was awesome!!
Worst service ever! Manager Lucas was neither surprised or concerned with any of the numerous complaints he received from all of the tables around us. Actually brought out 3 different drinks all appeared to have skin like particles floating in them. Chef apologized more than the manager and even seemed embarrassed over the dirty drinks and lazy staff members. Avoid this location like the plague!
I made a reservation here for 5:00 to celebrate my birthday with friends. We were seated after about 20 minutes and we waited another 30 minutes at least before the chef came to our table. The server was extremely inattentive. Luckily the food was delicious and that is why I’m not giving one star for this restaurant.
It was my first time there and it was an amazing experience!
Love it can’t wait to come back everything was good
It was our first visit. Great food and chef very entertaining. Can't wait to go back!
It was great
It was a great time
It was great. New server needs more practice.
I always have a great time here. Andrew is the best chef. He never disappoints on food, service and experience. Our server David was not so good. He forgot our brown rice request even after we reminded him 3 times. When our food was ready he said they ran out and it would be 15 minutes for more. After an hour of cooking I know that was a lie and he never put our order in. His drink/appetizer service was just as bad. Luckily we were able to enjoy ourselves in spite of his ineptitude. We will certainly return to this restaurant again and again.
I have never had a bad experience here the service is awesome and show by the chefs is always great to watch. The food is amazing we dine here often!
The food was very flavorful and our chef was entertaining.
We quite often visit Benihana, once or twice a month. They were not overly busy this evening and the service was terrible. We had to go to the receptionist to let them know that we have been sitting at the table for 25 minutes and not one person came to the table to offer water or to even see if we have been greeted by a waiter/waitress.
Dinner usually takes about 1 1/2 hours to 2 hours from beginning to end and we were there for just about 3 hours.
Waiter was not attentive to our table whatsoever! The manager didn't seem to care very much after it was brought to his attention.
One of the worst nights we have ever experienced there. Now it will not deter me to eating there again but if we shall ever come across the waiter again, I WILL ask for a different table.
The food was excellent and so was the service! Mike took good care of us and was very responsive and attentive. We went to celebrate a birthday and had a great time. Although the wait was longer than expected despite all the empty tables, we had a fantastic experience. Would definitely recommend to others.
I made reservations and got there five minutes early and still waited twenty minutes before I was seated, the portions are getting smaller and the price is going up, three people order chicken two pieces were on the grill and they cut one in half I felt like they are giving kids portions to adults. When you come in to the hostess stand the young girl who works there is more worried about who is going to pick her up then helping the guest in a timely and professional way. Everybody needs a job but if you are going to have a bunch of young people run it teach them customer service. On a positive note the food is still good and the cooks at the table always are pleasant and prepare the food well.
Had reservations . Had to wait 30min after because they didn’t have enough chefs. Then when ordering told them I was allergic to shellfish and she said they would cook it in the back . Could have went to a regular restaurant . Other types of these restaurants cook the shellfish last .
Waiter and cook wasn't a team. Cook had to keep going to the back to get things the waiter was suppose to get. Cook was nice but half the experience is the show and the interaction between cook and customers. It wasn't any. I use to hold Benihana and a higher scale then Hibachi on Del ave butvwhen I went to hibachi the next day for a B-Day lunch. The cook all the cook did just about every trick and interacted with us the whole time.
I really enjoyed my time here the chef was great. Was celebrating a birthday as were so many others and we were the last to leave the restaurant. I didn't think they would and even though everyone else had gone the servers came to our table and sang Happy birthday. I really appreciate the effort and I will be coming back.
Made an reservation for 9:00. Waited a half hour after arriving. Was told after my date and I were seated that we wouldn't see a chef for an hour, due to the restaurant being short staffed. No one from the front desk or management said anything up to that point. If I go back to Benihana again, it won't be this location.
Overall, my party had a good time and the food was great. The sole problem appeared to be a lack of hibachi chefs at the time my party was there. Understood it to be a 1-off thing, and not likely to happen again. Will come back again, as past experiences have been really great ones.
Was annoyed at us and rude.
Took very long time to get food
Most of the table walked out after waiting one hour.
Loud loud loud place.
Mgr gave us a discount but never again
Had a great time. A little disappointed though. Went for my daughters birthday. I was told by a friend she would get a photo in a frame and they come out singing. Got nothing.
Awful!!! We made a 7:00 reservation for 3 people, and waited almost an hour to get seated!!! We continuously asked how long as we had reservations and others coming in way after us we’re getting seated, and told 2 minutes for almost an hour. They apparently don’t wear anyone until they can fill a table of 8, so we were waiting for a party of 5 to possibly come. Ridiculous!!!! Food was fair, expensive and we won’t be back!! Terrible!!
Our dinner reservation was for 7 pm; we arrived early in the hopes that we’d get seated sooner. We waited an hour for a table, then another half hour for drinks and the start of our meal. The food was excellent but the wait - with reservations - was too much.
Overall experience was good however we had along wait even with reservations. Thought the hostesses could've been more honest about the wait time. Kept telling everyone 15 minutes when the wait was more like 45 mins.
I love this place & truly enjoyed myself & the food...
the bathroom is horrible. you need more servers to keep up with drinks when it gets busy or at least have someone help the server.
Service from employees and the food has really gone downhill.
This really was the worst Benihana I've ever been to. The service and experience is really what you pay for and there definitely were a lack of both. All the rest of the reviews talking about 30 minute waits beyond reservation time are extremely accurate. We went to leave when they seated us immediately around 40 minutes late and when we walked back we could see 6-7 unseated tables. Not enough chefs? Got worse when we barely saw the waitress and it took an hour for the chef to get off the plane from Japan. Food was okay cause of mandatory recipe I'm sure but otherwise terrible.
Are cook was delightful but very very light on the garlic butter or any seasoning food meat was bland and I ask for my steak well done and was still bloody had to ask him to put it back on the grill the rice was so dry and bland that everyone at the grill ask for the cook soy sauce to put on ourself and are portions for rice barely fill the bowl. The grill next to us had a 2 servers a woman and a man. The man server must if known couple people at his table he was serving because at one point he was standing there and had a 20 minute conversation which he was talking very loudly and everyone at are grill was making remarks. Are server was a nice young lady we did order the 6 course meal and never got are ice cream and it was never offer to us. At this point we where waiting a while for our checks and just wanted to leave. This was my husband and I 3rd time here and first time we where very disappointed we have 6 kids and don't get out much and get a chance to spend $140 on 2. Six course meals apps and drinks that often so was dissatisfied with our visit.
My reservation was an hour later, the hostess never informed us. She was not professional at all
Worst experience ever!!!!! I’m not even gonna share my story because y’all don’t read them any way. Y’all only like the positive reviews.
Very poor organization.
Our chef wasn't very personable. Didn't have any interaction with us through out the cooking.
I made reservations on OpenTable and I left a message that it was my birthday celebration and to see if they can cook my food and olive oil. When we arrived the manager ask to see if we have reservations and she told us one second they was getting the tables together we set over the hibachi our waitress was nice and also the chef and we had the whole Hibachi Table to our self it was so nice I ordered the chicken and shrimp which was to die for and my husband ordered shrimp and scallops and we both had white rice but next time I go back I might add the fried rice but that looked at Soul delicious thank you for my gift card I really appreciate it and I enjoyed myself and at the end the special treat with the ice cream birthday singing and also complimentary photograph a Special Touch after dinner. Thank you again and will be back soon.
It was such an enjoyable time I cannot complain our Chef was amazing.
Great staff as well as great food. The cooks takes their time and make u comfortable.