Benihana - Cherry Hill, NJ

Reseñas de Benihana - Cherry Hill, NJ de comensales del restaurante. Basadas en valoraciones recientes.

1. D

   Devin

   Filadelfia4 reseñas

   1.0

   Comieron en 15 de febrero de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   I had reservations for 8pm however I wasn’t seated until 9pm. I was told the wait would be 20 minutes but it was not. When I arrived on time for my reservations I was told they still haven’t seated the 7pm or 7:15. I booked reservations for 8pm and the chef arrived at our station at 10pm this was extremely inconvenient and acceptable! This is the second time I’ve had to wait an extended time with reservations, my time is valuable to me but clearly not at Benihana.
   

   Benihana - Cherry Hill, NJSe respondió el 19 de febrero de 2025

   Hey Devin, We're truly sorry for your recent experience at Benihana Cherry Hill, NJ. It's disappointing to hear that your reservations were not honored in a timely manner and that you had to wait despite having a reservation. We understand how frustrating this can be and we apologize for the inconvenience. We value all our customers and their time, and we're sorry this happened. We're committed to improving our service and your experience in the future. Sincerely, The Management Team
   

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2. A

   Alex

   Filadelfia1 reseña

   1.0

   Comieron en 15 de febrero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Tbh it was my first time nd last the service suck the manager look like he on drugs they need to up grade everything because this wasn’t it poor everything this restaurant need to be shut down until they get everything together !
   

   Benihana - Cherry Hill, NJSe respondió el 17 de febrero de 2025

   Dear Alex, We’re sorry to hear that your experience didn’t meet your expectations. Providing great service and a welcoming atmosphere is our priority, and we regret that we fell short during your visit. We appreciate your feedback and take concerns like these seriously. Our team is always working to improve, and we’d love the opportunity to make things right. If you’d like to share more details, please reach out to us at our website. Best regards, The Management Team
   

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3. A

   Andy

   Filadelfia1 reseña

   2.0

   Comieron en 15 de febrero de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 2

   The Habachi chef jokingly said she would not perform for us like the chef at the other table. We thought she was kidding. She was not. No tricks or signature entertainment was performed by our chef. We had two young children at our table who had to watch the OTHER chef for their entertainment. The food was not prepared as it usually is. Couldn’t cut meat. Didn’t cut shrimp into pieces as they usually do. I think I’m done going to this location.
   

   Benihana - Cherry Hill, NJSe respondió el 18 de febrero de 2025

   Thanks for the feedback, Andy. We're truly sorry to hear about your experience at Benihana - Cherry Hill, NJ. It's disappointing to hear that our chef's performance didn't meet your expectations, especially considering how much you've enjoyed dining with us in the past. We're usually known for our signature entertainment and high-quality food preparation, and we regret that we fell short during your visit. We appreciate your feedback and will certainly use it to improve. We hope you'll consider giving us another chance to provide the quality experience you've come to expect from us. Best regards, Benihana - Cherry Hill, NJ Management Team
   

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4. N

   Nathan

   Filadelfia5 reseñas

   3.0

   Comieron en 14 de febrero de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 1

   This is a really great spot that just needs some proper leadership and training for the front of house staff. The chef that came out and did our meal was wonderful personable and made some very good food however, on our arrival, there was nothing but chaos upfront, and it seemed like the staff there was having a hard time understanding where people were going and communicating with the customers effectively. If I had to give one suggestion, I would say that the staff upfront needs some insight on when and what to communicate to customers to inspire confidence and organization, rather than chaos and desperation. The bar and sushi area were pretty empty and seem to have the least busy service , but instead of directing patrons to enjoy that space while they wait for their hibachi table, everybody was grouped in the main waiting area about 30 deep waiting for their reservation long past it’s time. We arrived five minutes prior to our reservation then waited 30 minutes to be seated then waited an additional 30 minutes to have our order taken then waited an additional 15 minutes for our chef to come out and begin. We have no problem waiting, but if we were communicating that there was long wait times and the staff was a bit more thorough and taking care of some of our smaller needs. In the meantime, the experience would’ve been significantly different however, my group and the other others around us were met with about an hour of confusion Until things finally got moving. The staff is good at what they do, but it definitely seems like they need a definitive leader to guide them through chaotic nights, and it definitely needs to be someone that they trust because as the night rolled on, it was apparent that the staff was capable, but did not trust The leadership they had so there was a lot of people trying to run the ship. Food was bomb, though, once we started eating, we did not stop.
   

   Benihana - Cherry Hill, NJSe respondió el 17 de febrero de 2025

   Thanks for visiting us, Nathan. We're glad to hear that you enjoyed our chef's meal and had a positive experience. We sincerely apologize for the chaos you encountered at the front of house. We understand how frustrating that can be and we're working on ways to improve our communication. We're sorry for the delay in seating and the confusion during your meal. We appreciate your patience and understanding. Your feedback is valuable and will help us to improve. We hope to serve you again and provide a more seamless experience.
   

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5. J

   Joanie

   New Jersey1 reseña

   5.0

   Comieron en 14 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Good food it was overbooked in there for Valentine’s Day . People had reservations for a time still had to wait 1 1/2 hours past time
   

   Benihana - Cherry Hill, NJSe respondió el 17 de febrero de 2025

   Hello Joanie, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our food and service. We apologize for the delay on your Valentine's Day visit. We understand how frustrating that can be and we're truly sorry for any inconvenience caused. We strive to provide a seamless dining experience and it's clear we fell short. We appreciate your understanding and patience and we hope to see you again soon for a more timely experience. Best, Benihana - Cherry Hill, NJ Management Team.
   

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6. B

   Bob

   Filadelfia4 reseñas

   2.0

   Comieron en 1 de febrero de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 3

   Waited too long, food wasn't so great, service staff kept sharing they were understaffed and then paid too much - definitely other better options locally. Disappointing as we had been here previously and enjoyed
   

   Benihana - Cherry Hill, NJSe respondió el 3 de febrero de 2025

   Thanks for the review, Bob. We're truly sorry to hear that your experience at Benihana - Cherry Hill, NJ, didn't meet your expectations. We appreciate your feedback regarding the wait time and the quality of our food. We always aim to provide our guests with the best dining experience, and we're disappointed to hear that we fell short this time. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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7. M

   Michelle

   Filadelfia2 reseñas

   5.0

   Comieron en 30 de enero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   We were pleasantly surprised to have a nice family celebration like we use to have at Bennihanas. They had been "off" post-covid years but it seems like they're back to a great hibachi establishment. Chef Frank was awesome; everything tasted great!
   

   Benihana - Cherry Hill, NJSe respondió el 1 de febrero de 2025

   Hello Michelle, We're thrilled to hear that you had a family celebration like you used to enjoy at Benihana - Cherry Hill, NJ! It's wonderful to know that our team was able to provide you with a great dining experience, and that you enjoyed our hibachi cuisine. Your kind words mean a lot to us. We're aware of the slightly lower value during these uncertain times, and we appreciate your feedback. Rest assured, we're committed to providing the best experience to our customers. Thank you for your support, and we look forward to serving you again soon! Best regards, The Management Team
   

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8. B

   Bridget VIP

   Filadelfia2 reseñas

   1.0

   Comieron en 29 de enero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   I wanted to share my experience from our visit to Benihana today. After waiting for an hour, we were informed that the system was down and that no food would be prepared. It was disappointing to hear from one of the chefs that they were unable to cook due to this issue. Given the circumstances, I feel it was unfair for us to wait without proper accommodation, aside from a complimentary soda. I would appreciate it if you could reach out to me regarding how this situation
   

   Benihana - Cherry Hill, NJSe respondió el 31 de enero de 2025

   Hey Bridget, We're truly sorry for the inconvenience you experienced. We understand your frustration and apologize for the long wait. We're glad you enjoyed our complimentary soda, but we understand the disappointment with the food. We're looking into this issue to ensure it doesn't happen again. We appreciate your understanding and patience. We hope to serve you better in the future. Best, Benihana - Cherry Hill, NJ Management Team
   

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9. K

   Kristin

   Filadelfia2 reseñas

   4.0

   Comieron en 26 de enero de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   Our chef “Dan from Japan” was fantastic!! Food was great. Would go back just for him!
   

   Benihana - Cherry Hill, NJSe respondió el 28 de enero de 2025

   Hey Kristin, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you had a fantastic experience with our chef. It's always a joy to know that our food met your expectations. We're also glad to hear that you're planning to come back and dine with us again. We continually strive to provide top-notch service and it's rewarding to know we're achieving that. We appreciate your feedback and look forward to welcoming you back to Benihana - Cherry Hill, NJ. Best regards, The Management Team
   

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10. D

    Danielle VIP

    Filadelfia1 reseña

    5.0

    Comieron en 26 de enero de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 4
    4. Ambiente 5

    We’ve been regulars at Benihana for a while now, coming in mostly on Sunday’s for lunch. During our last visit, we were especially impressed by the professionalism and grace of the staff, Dave, Dani, Nye and Jojo. There was a large party of 15 near us who were being extremely demanding and, frankly, a bit difficult and rude to everyone. Despite the challenges, Dave and staff handled the situation with incredible patience and efficiency, ensuring not only that the large group was accommodated but also that all other guests—including ourselves- received the same level of excellent service. It’s clear that Dave and the team know how to handle tough situations without missing a beat. It’s one of the many reasons we’ll continue coming back again and again. Highly recommend this place for the great food, welcoming atmosphere, and above-and-beyond service.
    

    Benihana - Cherry Hill, NJSe respondió el 27 de enero de 2025

    Hello Danielle, Thank you for your continued support and for recognizing our team's professionalism and grace. We're thrilled to hear that you've enjoyed our food and the welcoming atmosphere at Benihana - Cherry Hill, NJ. We're sorry to hear about the difficulties you experienced with the large party near you. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short this time. Your feedback is invaluable and we'll definitely use it to improve our service. We're delighted to know that despite this, you're planning to return and we look forward to welcoming you back. Best, Benihana - Cherry Hill, NJ Management Team
    

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