Benihana - Cherry Hill, NJ

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1. OT

   OpenTable Diner

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   overall2food4service3ambience1

   I’ve eaten at Benihana for at least 10 years but since I recently moved to the area, I decided to try this location. We were seated 10 minutes within our reservation time but the lobby was extremely hot as soon as we walked in. After being seated we realized how dirty the location was - food unswept on the floor and staff was walking over it, a hole in the wall, stove not thoroughly cleaned, etc etc. Our waitress and our chef were both quite nice but the ambiance of the restaurant was extremely loud and the tables were too close to each other, making it annoying to keep scooting seats to let people through the aisles. The food was prepared well and everyone at the table seemed to enjoy their meal. But after we got home 20 minutes later, my boyfriend and I we were extremely sick for hours. I will probably never be going back to this location. If contacted, I will praise the waitress and chef we had but everything else about the ambiance was a no.

   Report
2. OT

   OpenTable Diner

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   overall2food3service2ambience1

   Service was beyond slow. Even with a reservation it was another 30 minutes before we were seated. Other tables sat after us were done eating before we were.

   Report
3. M

   Molly

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food4service1ambience1

   very short staffed , don’t keep reservations. this place really fell off

   Report
4. SB

   StaceyB

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   The service was great and the food was even better. The waitress was very accommodating to us and the chef was hilarious.

   Report
5. l

   latiejac

   Philadelphia

   1 review

   vip
   2.0

   1 review

   Dined 4 days ago

   overall2food2service1ambience3

   I dine here very often. Today I was not satisfied with my server or our cook customer service.

   Report
6. OT

   OpenTable Diner

   New York Area

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food4service3ambience3

   Yes the wait may be long but if you’ve ever been to a Hibachi you would know they take long because they have to fill the whole section, get everyone’s order and then it’s freshly cooked in front of you. Overall good food and good service. Had a great time.

   Report
7. CF

   ChrisF

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Busboys need supervision to make sure they are cleaning properly. I watched them and they did their jobs half-hearted leaving messes behind them.

   Report
8. GD

   GloriaD

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Food was great. Service was great. Hats off to the chef really enjoyed the experience. Looking forward to returning.

   Report
9. S

   Sshh

   Philadelphia

   1 review

   2.0

   1 review

   Dined on June 17, 2022

   overall2food5service2ambience3

   Had at 12:15 reservation and cook didn’t show up to table to cook the food until 1:30

   Report
10. LS

    LatashaS

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on June 15, 2022

    overall5food5service5ambience5

    Our server Austin was very polite, attentive, he even got another server to sing Happy Birthday and we really enjoyed his service. Our cook was amazing and the food was very delicious! We’ll definitely be returning

    Report
11. TG

    TeeG

    1 review

    1.0

    1 review

    Dined on June 14, 2022

    overall1food3service1ambience1

    This was probably one of my worst dining experiences. We had a reservation for 7:45 and we in the waiting area for almost two hours before we were finally seated. We also felt rushed by the waitress once we were seated. You could tell that the chef was overworked and not happy to be providing us service. Overall I would not recommend this location.

    Report
12. SD

    ShaqueraD

    1 review

    4.0

    1 review

    Dined on June 13, 2022

    overall4food5service5ambience3

    No air conditioning in the front waiting area. Very uncomfortable.

    Report
13. AG

    AmyG

    Philadelphia

    1 review

    vip
    2.0

    1 review

    Dined on June 13, 2022

    overall2food3service1ambience3

    Don’t bother with a reservation. We were seated 45 minutes after our reserved time, and the chef arrived 45 minutes after that.

    Report
14. T

    Tanie

    Philadelphia

    2 reviews

    2.0

    2 reviews

    Dined on June 10, 2022

    overall2food1service2ambience3

    Our first time the food was very poor and quality was underrated! We’re not going back

    Benihana - Cherry Hill, NJResponded on June 14, 2022

    Dear Tanie On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
15. MS

    MorganS

    1 review

    2.0

    1 review

    Dined on June 8, 2022

    overall2food1service1ambience1

    Our chef and hostess were very nice, however our waitress was nasty. Not approachable and absent for more than half of the meal.

    Report
16. TS

    TroyS

    Philadelphia

    1 review

    1.0

    1 review

    Dined on June 8, 2022

    overall1food1service1ambience1

    Dirty carpet, dirty stoves, air conditioning not working, waitress rude (on another level rude). So they haven't updated anything in this place for decades. The cook although nice put a ton of salt on every item. No offer of ice cream that usually goes with the meals. We made the best of a bad situation but I will not be going back here. I will make the trip to Plymouth Meeting PA or Edison NJ the next time as I have been to both of those and they are a lot better. I am not one to write reviews so for me to put this out there you better beware and take heed!!!

    Benihana - Cherry Hill, NJResponded on June 14, 2022

    Dear TroyS on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
17. OT

    OpenTable Diner

    Philadelphia

    1 review

    1.0

    1 review

    Dined on June 5, 2022

    overall1food3service1ambience3

    The cook was very inexperienced it seemed like and I got part of my entree before everyone got there appetizers and I had to wait over 15 minutes for my second part of my entree and there was no show from the cook you come for the experience and there was not one. No where near as good as Sakura

    Benihana - Cherry Hill, NJResponded on June 9, 2022

    Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
18. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on June 5, 2022

    overall1food3service1ambience3

    Waited 45 min to be seated and then 45 minutes for food. Chef was wonderful but the servers were rude.

    Benihana - Cherry Hill, NJResponded on June 9, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
19. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on June 4, 2022

    overall1food1service1ambience1

    Got to the location they were already hour and 30 minutes behind with seating so me and my family still decided to wait because when we were younger my mother would bring us here and we love the place once entering the place it took no time to take our order but it took over an hour for someone to come to start cooking for us appetizers came out 30 to 40 minutes later I got tired of waiting I got up to complain and in the process of complaining I just decided to leave I will never come back to this location again they need to have better management they need to try and get more staff if that something they cannot do the location maybe needs to shut down and so they can properly run it the right way

    Benihana - Cherry Hill, NJResponded on June 9, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
20. JD

    JodiD

    1 review

    3.0

    1 review

    Dined on June 2, 2022

    overall3food3service3ambience2

    Service was slow. "Understaffed." Bathroom was leaking from ceiling.

    Benihana - Cherry Hill, NJResponded on June 9, 2022

    Dear JodiD on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
21. OT

    OpenTable Diner

    Philadelphia

    1 review

    3.0

    1 review

    Dined on May 30, 2022

    overall3food3service2ambience2

    Benihana Cherry Hill, NJ has changed a lot the last few years before pandemic started! Service today was extremely slow at lunch 2pm with only 2 tables occupied with about 5 people all together! Waitress seem lost menu wise, we had to keep asking where the rest of our order was, she wasn't familiar with the menu. Chef was ok, not entertaining like their chefs used to be. Not sure if this location changed ownership, because it sure looks like it! Food was ok. Unfortunately I don't think I'll be back at this location again!

    Benihana - Cherry Hill, NJResponded on May 31, 2022

    Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
22. b

    bruceg

    1 review

    4.0

    1 review

    Dined on May 28, 2022

    overall4food4service5ambience3

    chef put on a good show.... he has a friendly, pleasant personality. waitress did well. she was overworked.

    Benihana - Cherry Hill, NJResponded on May 31, 2022

    Dear bruceg Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
23. NN

    NomNomNommm

    Philadelphia

    1 review

    5.0

    1 review

    Dined on May 27, 2022

    overall5food5service5ambience4

    Delicious meal. Chef was engaging with interesting knife tricks. Would definitely return

    Benihana - Cherry Hill, NJResponded on May 31, 2022

    Dear NomNomNommm On behalf of the Benihana team we look forward to serving you again!

    Report
24. A

    Aleisha

    Philadelphia

    18 reviews

    1.0

    18 reviews

    Dined on May 25, 2022

    overall1food1service1ambience1

    Reservation for 8. Didn’t get seated until 1030. Chef tried to skimp on overall experience due to us being hungry. Chef gave wrong rice to two people in our party. Chef extremely heavy handed with pepper. Extremely overwhelmimg. Just overall bad experience. Will never go back again.

    Benihana - Cherry Hill, NJResponded on May 26, 2022

    Dear Aleisha On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
25. OT

    OpenTable Diner

    Baltimore

    1 review

    vip
    5.0

    1 review

    Dined on May 24, 2022

    overall5food5service5ambience5

    Food was great!

    Benihana - Cherry Hill, NJResponded on June 9, 2022

    Dear Guest We are happy to hear that you enjoyed the dining experience!

    Report
26. PH

    PaulH

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience5

    This place is great highly recommend. I brought my son and friends with me to this location and everyone had a great time and the food was amazing.

    Benihana - Cherry Hill, NJResponded on May 25, 2022

    Dear PaulH Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
27. l

    lindap

    Philadelphia

    7 reviews

    3.0

    7 reviews

    Dined on May 21, 2022

    overall3food5service4ambience3

    It was fun. The food was good and our chef was great. The only negatives were that we had a reservation but still had to wait about 35 minutes for a table and the bathrooms were not very clean and needed more toilet paper and soap.

    Benihana - Cherry Hill, NJResponded on May 23, 2022

    Dear lindap Your feedback is appreciated. We will be sure to share your review with the team.

    Report
28. BP

    BarbaraP

    1 review

    5.0

    1 review

    Dined on May 18, 2022

    overall5food5service5ambience5

    Everyone was very helpful and friendly. The cook was fantastic. Food more than delicious

    Benihana - Cherry Hill, NJResponded on May 20, 2022

    Dear BarbaraP We are happy to hear that you enjoyed the dining experience!

    Report
29. CL

    CrystalL

    1 review

    1.0

    1 review

    Dined on May 15, 2022

    overall1food2service1ambience1

    This was my first time here and it was a horrible experience for me. My family and I dined her for a graduation celebration on 5/15/2022. Everything was delayed because the waitress kept telling us that there were no clean cups for our drinks. We waited about 45 mins for the cook to come and make our food. When he did, he informed us that there would be no vegetables except onions... The food was too expensive to not have all of the ingredients. At the end of the meal there were no clean spoons for ice cream and we had to wait even longer because there were no clean tea cups for our green tea. We enjoyed our chef but that was about it.

    Benihana - Cherry Hill, NJResponded on May 18, 2022

    Dear CrystalL On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
30. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on May 15, 2022

    overall5food5service5ambience5

    Father and nieces birthday

    Benihana - Cherry Hill, NJResponded on May 17, 2022

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
31. DA

    DeniseA

    Philadelphia

    1 review

    2.0

    1 review

    Dined on May 15, 2022

    overall2food2service2ambience1

    With reservations for 8p for 3 of us, we were taken to our table at 8:40p, our chef came to our table by 9:30p and we weren't done until 10:40PM! The chef cooked each meat individually, having to clean the grill between each. We were asked if we wanted to upgrade to fried rice and ended up being charged $5 per person FOR RICE. $100 for one adult meal, one kid meal and a salad is unreal. It was the most painful dinner we have ever had. And i totally get that everyone is short staffed but Benihana, do yourself a favor and not take reservations that you can accommodate in a timely fashion. Do yourself a favor and drive a little further for Hibachi!

    Benihana - Cherry Hill, NJResponded on May 18, 2022

    Dear DeniseA on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
32. Y

    Yus123

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food3service1ambience1

    the worse experience ever. brought my mom for mother’s day yesterday waited a hr and 10 mins to be seated regardless of our reservations! food wasn’t the best.

    Benihana - Cherry Hill, NJResponded on May 18, 2022

    Dear Yus123 We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
33. EP

    ElianaP

    Philadelphia

    2 reviews

    2.0

    2 reviews

    Dined on May 14, 2022

    overall2food4service2ambience3

    We had reservations at 730 and we did not get seated until 8:30 the hostess was very rude.

    Benihana - Cherry Hill, NJResponded on May 18, 2022

    Dear ElianaP We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
34. RK

    RealKYeezy

    Philadelphia

    1 review

    3.0

    1 review

    Dined on May 14, 2022

    overall3food2service4ambience4

    Long wait even with reservation. Food was very salty. Ask for no salt next time. Waitress and chef for our party was full of energy and friendly but food was below avg this time.

    Benihana - Cherry Hill, NJResponded on May 18, 2022

    Dear RealKYeezy On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
35. LG

    LauraGL

    Philadelphia

    1 review

    4.0

    1 review

    Dined on May 13, 2022

    overall4food4service4ambience2

    Our server was wonderful, our chef was great! We were there for my husband‘s birthday party and even though we made the reservation over a week in advance, we sat and waited for 40 minutes after we got there on time for our 7pm reservation. That kind of put a damper on the mood. We are lucky that we had a very understanding/understanding group as my husband opened gifts at the bar, but 40 minutes when you have a reservation?? We felt like the hostesses forgot about us. But once we got seated the experience was great!

    Benihana - Cherry Hill, NJResponded on May 16, 2022

    Dear LauraGL We are happy to hear that you enjoyed the dining experience!

    Report
36. OT

    OpenTable Diner

    Philadelphia

    1 review

    vip
    2.0

    1 review

    Dined on May 13, 2022

    overall2food4service1ambience2

    This is our favorite place to go for Hibachi. However, the last several times we have gone, the service has been extremely poor. Last night, we had reservations and were not seated until 45 minutes after our scheduled time. Our server didn’t even bring the drinks out together, they trickled to the table over the course of 20 minutes. Our appetizers came out after our meal. We had to track down our server multiple times for drink refills, our table wasn’t even prepped for the chef (who was amazing by the way). Overall it was the absolute worst service we have ever experienced for such an expensive bill. We have been going here for special occasions and just because for the last 15 years, and it has just gone down hill. I think it’s time to look for a new hibachi spot.

    Benihana - Cherry Hill, NJResponded on May 18, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
37. CH

    CarolH

    Philadelphia

    1 review

    3.0

    1 review

    Dined on May 11, 2022

    overall3food5service3ambience3

    Had 7pm reservations, were seating at 7:50, chef arrived at 8:55. They overbooked tables when they don’t have enough chefs. If the food wasn’t so good we would have left and gone elsewhere. The host and hostess were less than social and somehow unable to smile.

    Benihana - Cherry Hill, NJResponded on May 13, 2022

    Dear CarolH on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
38. SG

    SherellG

    Philadelphia

    1 review

    1.0

    1 review

    Dined on May 9, 2022

    overall1food2service1ambience1

    It was terrible… the manager tried to over charge us… they told us that rice didn’t come with our meal so we had to pay separately… even thou it said rice came with our meal. I’ll stick to Hibachis.

    Benihana - Cherry Hill, NJResponded on May 13, 2022

    Dear SherellG On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
39. n

    nateycha

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service4ambience4

    Overall Everything was great besides the wait. reservations was for 8:45 got there at 9 n didnt eat until 11. was the last ones in there smh

    Benihana - Cherry Hill, NJResponded on May 13, 2022

    Dear nateycha Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
40. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 9, 2022

    overall1food1service1ambience1

    Will never go back! Had Reservation at 8:15pm didn’t get seated in the back until 9 PM didn’t start cooking our food until after 10:30 PM and didn’t leave the restaurant until after 11:30 PM worst decision ever

    Benihana - Cherry Hill, NJResponded on May 13, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report