Benihana - Cherry Hill, NJ

Benihana - Cherry Hill, NJ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Martin

   New York City4 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I do not know how this place is still in business. They are drastically understaffed, and the staff they have seem completely miserable to be there. When we could not get an acknowledgment let alone a smile out of the hostess, looked around and saw exactly two Asian employees and the tired old decor we should have walked out. Sadly, it was my mother’s 84th birthday and she doesn’t get around great so we stayed. We were seated a half hour later than our reservation, and then didn’t see a waiter for another half hour. He took so long just taking our orders that I sent my husband to the bar to get us drinks. Our hibachi “chef” is an ex waiter who obviously had no idea what he was doing. Everything was cooked one item at a time. We were all eating onions because they were the only food we had in the first hour and a half of being there. There was no “show” or interactions of any kind. Just stay away!!!!
   

   Benihana - Cherry Hill, NJResponded 2 days ago

   Dear Martin Thank you for taking the time to share your experience. We’re sincerely sorry to hear that your visit fell so far below expectations, especially on such a special occasion. Your feedback regarding delays, service quality, and the hibachi experience is deeply concerning and will be addressed with our team immediately. This is not the level of hospitality we aim to provide. We understand your frustration and regret that we disappointed you and your family. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make this right.
   

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2. R

   Ronne

   Philadelphia3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience. We enjoyed the an early quiet dinner . Chief Rob was really good. He use to be one of our favorite servers so it was so good seeing him as a cook. He took his time, food was neatly cooked and well seasoned. He hit all the checks as far as the spatula flip, the heart shaped rice, the onion volcano just to name a few. We will definitely be back to request him again.
   

   Benihana - Cherry Hill, NJResponded 4 days ago

   Thanks for the feedback, Ronne! We're thrilled to hear that you had a great experience with us at Benihana - Cherry Hill, NJ. It's wonderful to know that our team's efforts to provide well-cooked food, well-hit checks, and attentive service met your expectations. We're delighted that you enjoyed your early dinner with us and that our Chief Rob made your visit memorable. We look forward to welcoming you back for another memorable dining experience.
   

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3. C

   Corinne

   Philadelphia1 review

   4.0

   Dined on April 24, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   My reservation was for 7:15pm we weren’t seated until 7:30 then the host said to give out cook 5 min to get his self together it took that man 30 mins to come out. We just sat there patiently waiting. He finically comes out at 8pm. Food was good but having to wait that long was ridiculous. We came out for my son’s 18th Birthday. I could understand if the building was busy but at the time only 3 tables we busy the rest of the building was empty. Even the Chef it was a slow day.
   

   Benihana - Cherry Hill, NJResponded on April 26, 2025

   Thanks for the feedback, Corinne. We're glad to hear that you enjoyed the food at Benihana - Cherry Hill, NJ. However, we're sorry to hear about your wait time and the inconvenience it caused. We understand how frustrating it can be to wait, especially when you have a special occasion like your son's 18th Birthday. We assure you that we're taking your feedback seriously and will work on improving our service. We hope to have the opportunity to serve you again in the future.
   

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4. A

   Alicia

   New York City6 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We tried the Easter brunch for the first time and loved the food prepared by Chef Dallas – it was perfectly seasoned and a real standout. We'd happily come back just for her cooking. Unfortunately, other aspects need work. The floor near our table was dirty with leftover food (even large steak pieces!), suggesting a need for better cleaning between seatings. More importantly, the service was extremely slow and poorly paced. After two hours, my husband and I had finished and left, while others at our table were still waiting for their main courses like steak and chicken. This slow delivery really impacted the enjoyment of the meal. Hopefully, the service speed and cleanliness can be improved to match the quality of Chef Dallas's excellent food.
   

   Benihana - Cherry Hill, NJResponded on April 22, 2025

   Hi Alicia, Thank you for your feedback. We're thrilled you enjoyed our Easter brunch and the culinary expertise of our chef. We're sorry for the cleanliness and service issues you encountered. We'll address these with our team to ensure a better dining experience in the future. We hope to welcome you back soon. Best, Benihana - Cherry Hill, NJ Management Team
   

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5. J

   Jabriyah

   Philadelphia1 review

   1.0

   Dined on April 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   the service was horrible…i was there for a hour before the chef came out!!!
   

   Benihana - Cherry Hill, NJResponded on April 16, 2025

   Hey Jabriyah, We're really sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It's quite disappointing to know that you didn't receive the high-quality service we strive to provide our guests. We strive to ensure that our guests feel attended to and satisfied, and it's clear we missed the mark during your visit. We appreciate you bringing this to our attention and we're taking it very seriously. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

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6. J

   Janet

   Philadelphia4 reviews

   3.0

   Dined on April 14, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Our chef was great, but the waiting times were awful. We were in there for 3 hours! That’s crazy !
   

   Benihana - Cherry Hill, NJResponded on April 16, 2025

   Thanks for the feedback, Janet! We're thrilled to hear that you enjoyed your chef experience at Benihana - Cherry Hill, NJ. However, we're sorry to hear about the waiting times you experienced. We understand how frustrating that can be and we're sorry for any inconvenience caused. We're working on improving our service timings to provide a more seamless dining experience. We appreciate your patience and hope to serve you again soon. Best regards, Benihana - Cherry Hill, NJ Management Team
   

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7. L

   Linda

   Philadelphia12 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server Jenny was fantastic as always. Paul the chef was awesome and fun. Great experience.
   

   Benihana - Cherry Hill, NJResponded on April 12, 2025

   Thanks for the review, Linda! We're thrilled to hear that you had a fantastic experience at Benihana - Cherry Hill, NJ. It's always a pleasure to know that our team has made your visit enjoyable. We're also glad to hear that you found our chef to be fun and awesome. We always strive to provide a great value for our guests, and we appreciate your feedback on that. We look forward to welcoming you back soon. Best, The Management Team
   

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8. S

   Selina

   New York City3 reviews

   2.0

   Dined on April 10, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   The waitress was not friendly at all. I went for extended birthday dinner. I was not offered Tea, or Ice cream. I was not given my change or a receipt. Normally, they would ask to you need change back, However, I was never asked. She never said good night or anything. I have been dining here for years and have never had an experience like the I had this evening.
   

   Benihana - Cherry Hill, NJResponded on April 12, 2025

   Thanks for the feedback, Selina. We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We always strive to provide our guests with friendly service and it's disappointing to hear that we fell short during your visit. It's not the kind of experience we want our guests to have, especially on such a special occasion like a birthday dinner. We appreciate your long-standing relationship with us and we're truly sorry that we let you down. We hope you'll give us another chance to make it right. Best, The Management Team
   

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9. S

   SneakerHead

   Philadelphia1 review

   1.0

   Dined on April 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   The steak dont had meat just grase was nasty i tell the waitress dont give me discount nothing
   

   Benihana - Cherry Hill, NJResponded on April 11, 2025

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We always aim to deliver a great experience, and we're disappointed to hear that the steak did not meet your expectations. We appreciate your feedback and will certainly look into this matter. Despite this, we're glad to hear that you found our service satisfactory. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team
   

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10. A

    Adrienne

    Philadelphia1 review

    2.0

    Dined on April 5, 2025

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2

    The food was delicious, but the chef was new and untrained and didn’t put on the “show” while cooking that you come to expect from Benihana. We came for a birthday celebration, and while the food was delicious, the experience and excitement was lacking and non existent. No fire volcano, no egg splitting, no food tossing, no tricks with the cooking utensils. It was disappointing. We paid for the teppanyaki experience and didn’t get it.
    

    Benihana - Cherry Hill, NJResponded on April 11, 2025

    Thanks for the feedback, Adrienne. We're glad to hear that you enjoyed the food at Benihana - Cherry Hill, NJ. However, we're sorry to hear that the chef's performance did not meet your expectations. We always aim to provide a memorable experience, and we regret that we fell short this time. Your feedback about the teppanyaki experience is also noted. We appreciate your honest thoughts and will use it to improve. We hope to have the opportunity to serve you again in the future. Best, The Management Team
    

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