Benihana - Cherry Hill, NJ

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1. KG

   KGriffin

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food3service3ambience2

   Reservation was for 9:15, we didn’t eat until 10:40.

   Report
2. SH

   SherriaH

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service2ambience3

   Server Cayla was not engaging, didn’t communicate well with a large party. Didn’t give any insight of menu or make any suggestions. Just seemed like she really didn’t want to be there. She didn’t check on my party to see if we needed anything in between courses. Wasn’t pleased with her at all.

   Report
3. OT

   OpenTable Diner

   Philadelphia

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service2ambience2

   The worst experience I’ve have. It took almost 3hrs for a. Complete meal and it was cold bout time it was finished . We got there for the lunch menu that the website advertised only to find out they say they no longer offer it.

   Report
4. OT

   OpenTable Diner

   New York Area

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food3service2ambience2

   We made a reservation but wasn’t seated until 25mins after. Our chef took another 40 mins to come to the table. We ate and left before the “hibachi entertainment” was over because we had been in the restaurant for 3 hours already. Our chef was also clearly hating on the chef at the table next to us because their chef was timely, actually entertaining them, and being highly requested by others! Our chef made a few comments about the man to us at the table which i thought wasn’t necessary and a bit unprofessional.

   Report
5. M

   Magyver97

   Philadelphia

   11 reviews

   3.0

   11 reviews

   Dined 7 days ago

   overall3food4service3ambience2

   My family have been to this Benihana location for over 37 years. We used to love it. Service has gone down real bad and the wat times are outrageous. With a reservation you will still wait to be seated no later than one hour AFTER your reservation. The conditions are dirty and there no longer seems to be any management on duty. I would compare the smell of the place to McDonald’s or Wendy’s. I think it is time to close this location. It’s sad.

   Report
6. MD

   MichaelD

   Philadelphia

   1 review

   3.0

   1 review

   Dined on March 20, 2023

   overall3food4service4ambience2

   I hate writing this because we love the restaurant. It's one of the few places the entire family agrees on. However, the last two times we have made reservations we ended waiting. On the first occasion, it was 45 minutes and last night was an hour. It's a shame.

   Benihana - Cherry Hill, NJResponded 6 days agoDear MichaelD, We are so sorry for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

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7. D

   Deer

   Philadelphia

   1 review

   3.0

   1 review

   Dined on March 20, 2023

   overall3food5service3ambience4

   It’s so cold in there even with the grill and all the cooking it’s cold. Also we had to wait even with a reservation and I had 2 kids that got very restless at the time so yea.

   Benihana - Cherry Hill, NJResponded 6 days agoDear Deer, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

   Report
8. KJ

   KeithJ

   Philadelphia

   1 review

   vip
   1.0

   1 review

   Dined on March 20, 2023

   overall1food1service1ambience1

   A new chef was assigned to our table that burned our food. I requested from the beginning that I wanted someone else to cook our food, and requested him by name. The service here is poor. The wait times are nearly an hour after the time reserved and the restaurants hygiene is awful.

   Benihana - Cherry Hill, NJResponded 6 days agoDear KeithJ, thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.

   Report
9. OT

   OpenTable Diner

   Philadelphia

   1 review

   1.0

   1 review

   Dined on March 19, 2023

   overall1food1service1ambience1

   Food F Ambiance. C Service. F Bathrooms. F- Cleanliness. F Bad food, bad experience, bad service, small portions

   Report
10. DH

    DeborahH

    1 review

    5.0

    1 review

    Dined on March 18, 2023

    overall5food5service5ambience5

    Very nice experience. Enjoyed the food and service!

    Report
11. T

    Tami

    Philadelphia

    2 reviews

    vip
    1.0

    2 reviews

    Dined on March 18, 2023

    overall1food3service2ambience1

    Restaurant would not honor the lunch menu and had table order dinner entrees. We dined at 1:30 pm. There was no notification and the menu did not state such. Secondly the restaurant had two menus going around with two different prices. One menu had up charges. I had the lower priced menu when ordering and my bill reflected up charges. Overall terrible customer service and this restaurant is ripping off the patrons with the old switch a roo tactic. Wont be going back. Had a bad experience at Plymouth Meeting location last week.

    Benihana - Cherry Hill, NJResponded 7 days agoDear Tami, thank you for sharing your review. We understand your concern and we apologize for your experience. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again.

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12. SF

    SFL1008

    1 review

    3.0

    1 review

    Dined on March 18, 2023

    overall3food5service3ambience4

    Understaffed. Made a reservation days in advance but still had to wait 30 minutes for a table. Then had to wait 25 minutes for a chef to come. Food was great, service was subpar

    Benihana - Cherry Hill, NJResponded 6 days agoWe would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
13. CB

    CynthiaB

    1 review

    2.0

    1 review

    Dined on March 17, 2023

    overall2food1service3ambience2

    Needs to be updated. Bldg had bad odor/ stale smell

    Benihana - Cherry Hill, NJResponded 7 days agoDear CynthiaB, we apologize for the inconvenience and thank you for bringing this to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.

    Report
14. J

    Jasonleeskinner

    Philadelphia

    31 reviews

    vip
    5.0

    31 reviews

    Dined on March 17, 2023

    overall5food5service5ambience5

    Paul is absolutely wonderful. The food is always great. Still the best hibachi restaurant around.

    Report
15. KL

    KeyanaL

    1 review

    1.0

    1 review

    Dined on March 16, 2023

    overall1food3service1ambience1

    My reservation was at 7 I didn’t get a table until 8:16. The place wasn’t crowded or full at all. This is literally every time I come to this location.

    Benihana - Cherry Hill, NJResponded 5 days agoDear KeyanaL, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
16. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on March 16, 2023

    overall5food5service1ambience1

    The wait was pretty long. We waited at least an hour and a half but the food was really good and the chef was nice!

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17. J

    Jacks

    Philadelphia

    46 reviews

    vip
    2.0

    46 reviews

    Dined on March 15, 2023

    overall2food3service1ambience1

    We had reservations for 1:30 seated 15 minutes later. The food was just okay. Server was fine. Griller was okay. Hostess terrible.

    Benihana - Cherry Hill, NJResponded 5 days agoDear Jacks, we apologize for the wait time and thank you for bringing this to our attention. We're glad your food options were positive but we do apologize for any inconvenience we may have caused. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.

    Report
18. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on March 12, 2023

    overall4food5service4ambience4

    We had reservations but there was a 30 minute wait. Food and show were good. We would return on a less busy weekend.

    Benihana - Cherry Hill, NJResponded on March 15, 2023Dear Guest, thank you for dining at Benihana! We would like to offer our sincere apologies for the wait time you endured during your last visit and we hope to serve you again!

    Report
19. KL

    KattttL

    Philadelphia

    1 review

    2.0

    1 review

    Dined on March 12, 2023

    overall2food5service2ambience2

    No point if making a reservation. We had to wait an hour just to be seated. Even though our reservations were for 5:15. Went for my sons 1st birthday and by the time we got through he was so fussy because of the extensive wait time.

    Benihana - Cherry Hill, NJResponded on March 16, 2023Dear KattttL, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
20. ZC

    ZakiaC

    1 review

    2.0

    1 review

    Dined on March 12, 2023

    overall2food4service3ambience2

    The wait was extremely long. The restaurant did not have a welcoming ambiance. The workers looked stressed. The best part was the chef Devonte. He did his thing. Due to the wait, our parry was tired. Our reservation was at 7pm. We were not seated until 830. Did not eat until close to 10pm.

    Benihana - Cherry Hill, NJResponded on March 14, 2023Dear ZakiaC, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
21. BA

    BelindaA

    Philadelphia

    26 reviews

    vip
    4.0

    26 reviews

    Dined on March 12, 2023

    overall4food4service4ambience3

    Reservation was 6:15, was seated 8:30pm. Service was good and staff friendly.

    Benihana - Cherry Hill, NJResponded on March 15, 2023We're glad to learn your experience was a positive one. We apologize for the wait time you experienced during your visit and we look forward to serving you again soon!

    Report
22. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on March 12, 2023

    overall1food3service1ambience1

    Service was slow- no silverware or napkins- food was cooked incorrectly

    Benihana - Cherry Hill, NJResponded on March 13, 2023Dear Guest, we apologize for the inconvenience and thank you for bringing this to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.

    Report
23. HB

    HarryB

    Philadelphia

    7 reviews

    3.0

    7 reviews

    Dined on March 11, 2023

    overall3food2service3ambience3

    Benihana is slipping. Appears to be way under staffed, items forgotten or brought to table so late they had to come in to-go containers. Food was bland, lacking the flavors we love. Chef was so rushed to get to his next table the “show” was virtually non-existent. Staffing a definite issue and the restaurant was only at about 50 to 75% capacity on a Saturday night at 7pm.

    Benihana - Cherry Hill, NJResponded on March 14, 2023Dear HarryB, thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.

    Report
24. T

    Tameka

    1 review

    2.0

    1 review

    Dined on March 11, 2023

    overall2food3service2ambience2

    This has to be the worst Benihana‘s I’ve ever been to. The food was decent, yes, but we ended up being seated an hour after our original reservation there were two other parties in the waiting area, waiting for food that they ordered to go over and 90 minutes prior. Additionally, as we waited to be seated at the bar, the bartender took over 30 minutes to actually acknowledge us, while they were less than five people at the bar in total. I can say, however, that the drinks were really good. This location definitely needs to work on ambience (there were cardboard boxes, everywhere, glasses, being broken behind the bar, and all the disgruntled patrons at the front were definitely not a plus) and customer service.

    Benihana - Cherry Hill, NJResponded on March 14, 2023Dear Tameka, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
25. u

    usna1960

    Philadelphia

    4 reviews

    3.0

    4 reviews

    Dined on March 6, 2023

    overall3food5service2ambience2

    Waited almost an hour before anyone took our order. This may be our last visit. The "cook" did a fantastic job, otherwise the visit was not good.

    Benihana - Cherry Hill, NJResponded on March 8, 2023Dear usna1960, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
26. t

    tapp225

    Philadelphia

    2 reviews

    4.0

    2 reviews

    Dined on March 5, 2023

    overall4food5service5ambience2

    I really enjoy going to benihana with the family but things have changed drastically. The restaurant floors need to be vacuumed, short on cooks. Some of the patrons had poor attitudes and not wanting to sit with other people. Benihana had a high standard for Food and Service that seems to have fallen to the wayside.

    Benihana - Cherry Hill, NJResponded on March 9, 2023Dear tapp225, we apologize for not meeting your expectations. We want to make every guest’s experience great, and we appreciate you pointing out these issues, so we can fix them. If you wish to contact us with further details regarding this experience, you may reach us by visiting our Contact Us page on our website.

    Report
27. JA

    JoeA

    Philadelphia

    1 review

    3.0

    1 review

    Dined on March 4, 2023

    overall3food4service3ambience3

    We had a 6:00 reservation and arrived 10 minutes early. We were told that they were running approximately 45 minutes behind. We were seated at 6:52. It took another 10 minutes before we were asked for our drink order. Our server said that the manager apologizes and gave us free appetizers. The appetizers were nice but what are they doing to fix the lateness problem? The hibachi meal takes a set amount of time and they really should not be that far behind at 6:00. Our server was friendly but seemed that she had a lot of tables to cover. Our chef, Jun was excellent.

    Benihana - Cherry Hill, NJResponded on March 7, 2023Dear valued guest, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. We also thank you for sharing your feedback and know that we will look into this. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
28. OT

    OpenTable Diner

    Philadelphia

    1 review

    vip
    4.0

    1 review

    Dined on March 4, 2023

    overall4food4service4ambience4

    Waited 40 minutes to be seated after our reservation. Otherwise good experience

    Benihana - Cherry Hill, NJResponded on March 9, 2023Dear Guest, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
29. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    4.0

    3 reviews

    Dined on March 1, 2023

    overall4food4service3ambience4

    Had a great time…even though we waited long for the chef to come. He informed us that it was only 2 chefs working.

    Benihana - Cherry Hill, NJResponded on March 9, 2023Dear Guest, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
30. OT

    OpenTable Diner

    Philadelphia

    1 review

    1.0

    1 review

    Dined on February 26, 2023

    overall1food5service3ambience2

    My reservation was for 7:15 I didn’t get seated until 10 and didn’t eat until 11.. it was by far the worst dining experience ever but the food was great

    Benihana - Cherry Hill, NJResponded on February 28, 2023Dear Guest, please know we understand your concern and we apologize for your experience. It’s important to us that our guests are more than satisfied and we would like the opportunity to earn your trust. Please feel free to reach out to our team by visiting our Contact Us page on our website.

    Report
31. JM

    JackelynM

    Philadelphia

    1 review

    3.0

    1 review

    Dined on February 26, 2023

    overall3food5service3ambience4

    We waited over 2 hours to be seated then once we were seated it took the server 43 minutes to come back with our drinks. Our reservations were for 7:15pm we didn’t leave the restaurant til 10 minutes to 11pm that is ridiculous and I had a pregnant person with the group and having her wait so long just for water is beyond ridiculous. The chef was amazing and great that was the only highlight of the evening. Very disappointed for my 1st experience there.

    Benihana - Cherry Hill, NJResponded on February 28, 2023Dear JackelynM, we would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with Benihana. If you wish to contact us with further details regarding this experience, you may reach us by visiting our Contact Us page on our website.

    Report
32. LO

    LisaO

    1 review

    1.0

    1 review

    Dined on February 26, 2023

    overall1food1service1ambience1

    Hello, This was the worst experience and I spent 256.00 for food and tip. The wait was over 3 hrs from our reservation time. I feel like it was not great service or quality For our money. The table was never cleaned and there was food on the floor. The bathroom were not cleaned and there was no toilet paper in the stalls. Manager said there will be a discount there was no discount. I would like someone to call me to discuss this issue. Best regards, Lisa Outing 856-520-1224

    Benihana - Cherry Hill, NJResponded on March 9, 2023Dear LisaO, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.

    Report
33. OT

    OpenTable Diner

    Philadelphia

    1 review

    4.0

    1 review

    Dined on February 25, 2023

    overall4food4service5ambience4

    Wait time was long. Got there at 5:45 and wasn’t seated until 7:30 pm. Our cook and server were excellent.

    Benihana - Cherry Hill, NJResponded on March 3, 2023Dear Guest, on behalf of our team here at Benihana, we would like to sincerely apologize for the wait time during your visit with us. We thank you for your feedback. If you have not done so already, please contact us via our Contact us page on our website.

    Report
34. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on February 25, 2023

    overall3food5service5ambience2

    It was a overall great experience

    Benihana - Cherry Hill, NJResponded on February 28, 2023Dear Guest, your feedback is appreciated. We are pleased to hear we were able to create a great memory!

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35. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    1.0

    2 reviews

    Dined on February 25, 2023

    overall1food4service2ambience3

    Waited over an hour and a a half to be seated. The food was good, but then waited another 30 mins to start the experience.

    Benihana - Cherry Hill, NJResponded on February 28, 2023Dear Guest, we apologize for your recent visit and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “

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36. OT

    OpenTable Diner

    Philadelphia

    1 review

    4.0

    1 review

    Dined on February 23, 2023

    overall4food5service5ambience4

    The last couple years when we’ve gone to Benihana, the weight has been exorbitant – we’re talking about an hour from when I reservation is. Otherwise if you know that going into it, which we do now, the experience is lovely and we had a very excellent server named Austin this time!

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37. MT

    MichaelT

    Philadelphia

    1 review

    2.0

    1 review

    Dined on February 21, 2023

    overall2food3service4ambience1

    Normally love this restaurant but had a screaming two year old next to us all night. Not a fun date night.

    Benihana - Cherry Hill, NJResponded on February 28, 2023Dear MichaelT, we apologize for your recent visit and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “

    Report
38. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on February 19, 2023

    overall3food3service2ambience4

    The restaurant seemed like they didn’t have enough staff. Our waitress was very nice but not very attentive. We sat for over an hour before the chef arrived. The chef was cool but his seasoning skills were lacking. We asked for more salt and pepper on everything and he seemed very stingy with the garlic butter like it was coming out of his paycheck. We dine here occasionally so it was very disappointing, hopefully it was a one time thing.

    Benihana - Cherry Hill, NJResponded on March 13, 2023Dear Guest, on behalf of our team here at Benihana, we apologize for any inconvenience this may have caused and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.

    Report
39. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    2.0

    2 reviews

    Dined on February 19, 2023

    overall2food3service2ambience2

    I’m very disappointed with my experience today. The service was poor as the staff’s behavior was as if they did not want to be there. Also, the option for the lunch menu is no longer offered on the weekends. This was not made public. Everyone at our tables was very disappointed. The portions for the full price menu was beyond off and not worth the price! I will not be returning to Benihana’s in Cherry Hill.

    Benihana - Cherry Hill, NJResponded on February 23, 2023Dear Guest, Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again.

    Report
40. LA

    LolitaA

    1 review

    2.0

    1 review

    Dined on February 19, 2023

    overall2food3service3ambience3

    Let me start by saying it was a Saturday evening so I'm not sure if that's why I had such a bad experience but the wait time with reservations was over an hour behind schedule. My reservation was at 7pm and I was seated at 9pm. The chef came out around 9:30 to start cooking. The chef was very nice but he was sweating a lot and wiping his face with his glove covered hand which I found to be unsanitary because of the amount of sweat that was coming down. The food itself was good. I mostly enjoyed their crispy rice spicy tuna appetizer. We weren't out of the restaurant until after 10pm. Maybe on a weekday service isn't as bad.

    Benihana - Cherry Hill, NJResponded on February 23, 2023Dear LolitaA, We apologize for your recent visit and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “

    Report