The food and the chef were great. The service that we got from our server was terrible, he showed up to the table super late. When he finally showed up he took drink orders and our appetizer, 7-10mins passed and he showed up with drinks when I asked how much longer for our appetizer he said he had forgotten to ring it up so we got it once the chef was cooking the shrimp appetizer. When the chef was reading the orders I was missing my plate again so the chef had to call the server and ask for it . Server also messed up and didn’t bring enough for the shrimp appetizer or chicken. Just a terrible experience with the server. We go to this Benihana multiple times it’s our favorite place for special occasions but after this day not sure if we’ll be back to this location.
Had a great time other then the cook speaking Spanish to some of the guests most of the time and ignored the rest of us that didn't speak Spanish. Food was great though.
Poor reception upon arriving - took hostesses 10 minutes to acknowledge us while we stood in front of them while they talked among themselves
Dirty unkept environment including dining area in spite of the fact we were relatively early in the night with a 7 o’clock reservation
No tonic for mixed drinks- how is that possible for a proper bar?
Repeated delays in orders, service, etc
Won’t be back
Was a good place but due to us being 15 minutes late they canceled our reservation and made us wait over 2 hours the host wasnt very friendly but everyone other then her was awesome i would definitely recommend coming here to anyone just needs better guest service up front
You made a customer for life. This occasion was to celebrate my son's 12th birthday. He was very impressed with the meal and how it was being prepared right their in front of him. He really enjoyed the show. He ate more than usual and said the shrimp was better than what you buy at the store. I'm sure that he will return when he grows up. Excellent.
Celebrating belatedly my granddaughter's birthday with her mom and a friend. It's a very fun place to eat. The food is excellent. It's most fun is when you have a group big enough to have the chef all to yourself but it's works well with smaller groups too.
It was our first time there. We were not sure what to expect. Was taken back for just a second that we were seated with three other couples at the same table, but quickly made aware of the surroundings and what was about to unfold on the grill in front of us. The chef was fun and very talented. He brought humor into the cooking and made it a very fun and enjoyable experience. The food was amazing!!!! It was pricey but very well worth it. Highly recommend for special occasions. Oh and the sushi...was top notch!!
The good was way to salty and portions have gotten smaller. Very disappointing.
Great lunch options. Meals are always done perfect.
Sushi was poor quality Appetizer came out after our entrees service was bad I’m never going back
As always had a good meal. My only comment would be we were only people at our table but we both felt rushed through our meal and the chef compained about tips customers left which I find tacky.
Our waitress was amazing but the hostess was so rude we almost left. We had a reservation for 8 and asked if we could push it an hour back and at first she said I will just seat you then you won’t need a reservation. Then when it came
As always, Benihana Chandler delivers great service, great food, great fun and an engaging table chef. The exceptional management is obvious. The restaurant is clean, the staff attentive. Manager Carl visited our table and we were able to express our thanks and delight with our experience. When in the East Valley Phoenix/Chandler area, this is the restaurant to visit! Kudos to Carl and his team!
Great place. One thing that irritates me the most was I had a 8 pm rsvp and we didn’t get seated till around 9. What’s the point of a rsvp if we can use it
We went here to celebrate my wife's B-day. We are currently on a gluten-free and dairy-free diet and eating out has been a challenge. The staff was easily able to accommodate us and we both fully enjoyed our meals.