I have the impression that the service has slipped a bit over the past year or so. Our reservation was for 6:00 and the folks next to us in the waiting area had a 6:15 reservation. 6:00 came and went, likewise for 6:15. I checked three times to see when we would be seated and always got the response, "the next open table." The 6:15 folks got seated about 6:30, which was 10 minutes prior to our getting seated. Go figure? Once seated, we were "chefless" for the better part of half an hour, but we were served a complimentary appetizer. The chef and his helper were good but after a three hour ordeal I was ready to go home.
We still have not been able to get my wife on the birthday list.
Although we made a reservation on OpenTable, we still had to wait for over 1/2 hour for a table. Why make a reservation - very frustrating.
The food and the chef were great. The service that we got from our server was terrible, he showed up to the table super late. When he finally showed up he took drink orders and our appetizer, 7-10mins passed and he showed up with drinks when I asked how much longer for our appetizer he said he had forgotten to ring it up so we got it once the chef was cooking the shrimp appetizer. When the chef was reading the orders I was missing my plate again so the chef had to call the server and ask for it . Server also messed up and didn’t bring enough for the shrimp appetizer or chicken. Just a terrible experience with the server. We go to this Benihana multiple times it’s our favorite place for special occasions but after this day not sure if we’ll be back to this location.
We love Benihanas and go every year for my birthday and our anniversary. We get a picture every year, this picture was not very good but acceptable.
Had a great time other then the cook speaking Spanish to some of the guests most of the time and ignored the rest of us that didn't speak Spanish. Food was great though.
Poor reception upon arriving - took hostesses 10 minutes to acknowledge us while we stood in front of them while they talked among themselves
Dirty unkept environment including dining area in spite of the fact we were relatively early in the night with a 7 o’clock reservation
No tonic for mixed drinks- how is that possible for a proper bar?
Repeated delays in orders, service, etc
Won’t be back
Was a good place but due to us being 15 minutes late they canceled our reservation and made us wait over 2 hours the host wasnt very friendly but everyone other then her was awesome i would definitely recommend coming here to anyone just needs better guest service up front
You made a customer for life. This occasion was to celebrate my son's 12th birthday. He was very impressed with the meal and how it was being prepared right their in front of him. He really enjoyed the show. He ate more than usual and said the shrimp was better than what you buy at the store. I'm sure that he will return when he grows up. Excellent.
Celebrating belatedly my granddaughter's birthday with her mom and a friend. It's a very fun place to eat. The food is excellent. It's most fun is when you have a group big enough to have the chef all to yourself but it's works well with smaller groups too.
It was our first time there. We were not sure what to expect. Was taken back for just a second that we were seated with three other couples at the same table, but quickly made aware of the surroundings and what was about to unfold on the grill in front of us. The chef was fun and very talented. He brought humor into the cooking and made it a very fun and enjoyable experience. The food was amazing!!!! It was pricey but very well worth it. Highly recommend for special occasions. Oh and the sushi...was top notch!!