Benihana - Chandler, AZ

Reseñas de Benihana - Chandler, AZ de comensales del restaurante. Basadas en valoraciones recientes.

1. N

   Nicholas VIP

   Phoenix2 reseñas

   2.0

   Comieron en 5 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 4
   4. Ambiente 3

   Reservations for 7 PM, completely checked in @7:05, didn’t get drinks until 8:10 PM. This restaurant has management issues as every reservation that walked in was told it’d be a 30 to 45 minute delay, which turned into almost an hour back before you actually got a beverage. No apology, no free appetizer for your wait. Poor management. When you’re group of 5, trying to celebrate a birthday, you have only one option but to wait. 
   

   Benihana - Chandler, AZSe respondió el 7 de abril de 2025

   Thanks for the feedback, Nicholas. We're truly sorry for the delay you experienced during your reservation at Benihana - Chandler, AZ. We understand how frustrating that can be and we apologize for the inconvenience. We're glad to hear that you enjoyed the food and service despite the delay. We assure you that we will address this with our team to ensure better communication and a smoother experience in the future. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience.
   

   ¿Te fue útil?

2. K

   Kurtis VIP

   Houston2 reseñas

   1.0

   Comieron en 5 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Reservation was at 5:45, didn’t sit down until 6:15 at table. Dinner didn’t start cooking until 7. Horrible customer service as well.
   

   Benihana - Chandler, AZSe respondió el 7 de abril de 2025

   Thanks for the review, Kurtis. We're truly sorry to hear about your experience at Benihana - Chandler, AZ. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right. Best regards, Benihana - Chandler, AZ Management Team
   

   ¿Te fue útil?

3. G

   Gary

   Phoenix32 reseñas

   4.0

   Comieron en 2 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   We're frequent customers of Benihana's and always enjoy the experience. The food is always very good, the "show", always good. We'll be back.
   

   Benihana - Chandler, AZSe respondió el 3 de abril de 2025

   Thanks for the feedback, Gary! We're thrilled to hear that you've consistently enjoyed your visits to Benihana - Chandler, AZ. It's wonderful to know that you appreciate our food and show, and that our service lives up to your expectations. We're always here to provide you with a great dining experience and we're looking forward to your next visit. Best regards, The Management Team
   

   ¿Te fue útil?

4. S

   Sydney

   Miami1 reseña

   5.0

   Comieron en 1 de abril de 2025

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Such a great spot for birthdays or any group celebrations or even a date night. We had the best server, Sam, who was super sweet and helpful. We had Izzy as our chef who put on the best show. Had such a great time with the girls. Food, drinks, and vibes were 10000/10! Definitely will come back!
   

   Benihana - Chandler, AZSe respondió el 3 de abril de 2025

   Thanks for visiting us, Sydney! We're thrilled to hear that you and your group had a great time celebrating your birthday or any other occasion at Benihana - Chandler, AZ. It's wonderful to know that our service and food made a positive impression on you. We always strive to provide our guests with the best possible experience, and your kind words are a testament to our efforts. We're looking forward to welcoming you back soon for another memorable dining experience. Best regards, The Management Team
   

   ¿Te fue útil?

5. J

   Joshua VIP

   Phoenix1 reseña

   1.0

   Comieron en 1 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Horrible experience all around. Dinner took 3 hours because of lack of staff. Restaurant was dirty and cleanlilness is not a priority anywhere. Service was horrendous probably because they were overwhelmed. Chefs were impersonable, rushed and cut corners. Food quality and portion sizes were a massive disappointment. Not worth the money in any facet. Avoid it and go to your local Asian takeout place for 90% less cost.
   

   Benihana - Chandler, AZSe respondió el 3 de abril de 2025

   Thanks for the review, Joshua. We're truly sorry to hear about your disappointing experience at Benihana - Chandler, AZ. We understand how important cleanliness and service are to our guests, and we apologize for falling short during your visit. We also regret that the quality of our food and service didn't meet your expectations. We assure you that we are taking your feedback seriously and will work on improving our service and food quality. We hope you'll give us another chance to provide you with the quality and service you deserve. Best, The Management Team
   

   ¿Te fue útil?

6. T

   Terrance

   Denver4 reseñas

   5.0

   Comieron en 1 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Always a FUN experience! Great for birthday parties of any ages.
   

   Benihana - Chandler, AZSe respondió el 3 de abril de 2025

   Thanks for the review, Terrance! We're thrilled to hear that you always have fun at Benihana - Chandler, AZ. It's great to know that our birthday parties are a hit! We strive to make every visit a memorable one for our guests of all ages. We're glad you appreciate the food, service, and value we provide. We can't wait to welcome you back for another fun experience!
   

   ¿Te fue útil?

7. A

   ALYSSA

   Phoenix28 reseñas

   5.0

   Comieron en 31 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We are regulars at this location and come for every birthday, mother’s days, and Father’s Day to celebrate. Our experience last night was one of the best and it’s all thanks to our server and chef last night! Maxine did an amazing job keeping up with our drinks and always coming back to check on us to make sure we were doing okay. Diego was our chef and we was an absolute delight. He made us laugh the entire time, he was so interactive with us and just made our dinner so fun and memorable! Whenever we come back I’ll definitely be asking for both Maxine and Diego again because of the top notch service and the laughs they provided.
   

   Benihana - Chandler, AZSe respondió el 1 de abril de 2025

   Thanks for the feedback, Alyssa! We're thrilled to hear that you choose to celebrate your special days with us at Benihana - Chandler, AZ. It's wonderful to know that our team was able to provide the memorable dining experience you've come to expect from us. We're glad you enjoyed the drinks, food, and interaction with our chef. We look forward to making more of your future celebrations memorable. Cheers!
   

   ¿Te fue útil?

8. J

   Jason

   Unspecified1 reseña

   2.0

   Comieron en 30 de marzo de 2025

   1. Global 2
   2. Comida 5
   3. Servicio 5
   4. Ambiente 2

   They overbooked and in turn our reservation got pushed back an hour. This also resulted in us being seated in an odd setting where we could not sit with our family. Overall the chef was fantastic and the food was excellent. We were celebrating my wife’s birthday and they did not do anything silly to celebrate it as I had asked in advance either. Overall we will look to do a family bday dinner at another place next time.
   

   Benihana - Chandler, AZSe respondió el 31 de marzo de 2025

   Thanks for the review, Jason! We're glad to hear that you enjoyed your experience at Benihana - Chandler, AZ. We apologize for the inconvenience caused due to overbooking and the seating arrangement. We always strive to make our guests' celebrations memorable and we're glad we could make your wife's birthday special. We appreciate your feedback and hope to have the chance to serve you and your family next time.
   

   ¿Te fue útil?

9. R

   Rodney

   Vancouver4 reseñas

   5.0

   Comieron en 30 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   We went to enjoy Tappenyaki style dinner w our son. We were in town for our sons baseball tournament. We had been to this location a few times before and we will return again.
   

   Benihana - Chandler, AZSe respondió el 31 de marzo de 2025

   Thanks for the feedback, Rodney! We're thrilled to hear that you and your son enjoyed your Tappenyaki style dinner at Benihana - Chandler, AZ. It's wonderful to know that we're your go-to spot for baseball tournaments and that our food and service met your expectations. We appreciate your support and look forward to welcoming you back soon!
   

   ¿Te fue útil?

10. S

    Suzan

    Phoenix1 reseña

    5.0

    Comieron en 29 de marzo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Our server and chef were excellent and entertaining. The food was delicious and cooked perfectly.
    

    Benihana - Chandler, AZSe respondió el 31 de marzo de 2025

    Thanks for the review, Suzan! We're thrilled to hear that you had an enjoyable experience at Benihana - Chandler, AZ. It's great to know that our service and food met your expectations. We always strive to provide top-notch experiences, and your feedback is a testament to our efforts. We hope to see you again soon!
    

    ¿Te fue útil?