Happy Mother's Day. Don't just give a gift. Give an experience like any other.
For a limited time, when you purchase $50 in
Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
Good food, nice show from the cook, the mixed drinks had so little alcohol in them. After much discussion, the manager removed the drinks from my bill.
We come here often and we really enjoy sitting at the tables and watching the chefs work their craft.
Enjoyable lunch, good conversation with table chef as well as other guests at the table.
We will be back next week.
Went out for my husbands birthday dinner. The food and service was great but they were short staffed on cooks. We had to wait a long while. Plus they ran out of glasses. Fortunately the food delicious and the staff was great, so it made up for the long wait.
It was good but no fire or saki. Very weird. Ryu in Gilbert is better.
We did not like the sauces they served; the server forgot to put the eggs in the rice until one of the people at the table asked him about the eggs, so they were added at the tail end. The server did not put on much of a show even though he was made aware there were 3 people at the table who had never been to a Benihana's before.
While the experience was a good one and food was good, the chef wasn't as skilled as I have seen in the past but steak was cooked to perfection. However, I ordered mine rare and it was on my plate before he even started the veggies so steak was not warm after the first couple of bites.
Server took quite a while between visiting the tapanyaki table (must have been serving at tables in the other areas as well.
Food was really good
We always enjoy this restaurant. We are always seated within 10 minutes of reservation time. It is entertaining and the menu changes, for the better, quite often. We did not know about Open Table until I went on this time to male reservations. Easy to use.
Food has gone downhill. Chef wasn't near as good as we've had in the past.
My family and I love the Benihana it’s my kids favorite restaurant I’d say we dine there at least twice a month but hands down this was the worst one we have ever ate the food was so over cooked it was uneatable the service was terrible we left all are food on are plates and wasn’t even ask if it was ok or why we didn’t touch are food I would not eat at this location ever again iv dined at the Dallas location the New Jersey location the one in NYC and pretty much everywhere in between and have never had a worst experience my kids was so disappointed.
Great restaurant, great food, good service. Great way to celebrate a special occasion.
This place is perfect for any occasion. The service is fantasic, food is just as great, and the drinks are so delicious. If I could go everyday I would.
I’ve been to this location atleast 50x and this time to cook was brand new and it was the worst experience ever. He started cooking the chicken first served 38 mins later extra dry. He forgot a friends rice after giving the extra away. He cooked everything together and didn’t know how much each person should get. We all had rocky choice steak and chicken. Some has 12 pieces of chicken I myself had 4. Steak I got 13 pieces others at the table got 5. Friends shrimp was not cut or served correctly he passed out her shrimp as the appetizer and gave the shrimp appetizer to her as her meal. Now servicing he didn’t know how to put the food on people’s plate, while miss counting he was throwing the food on the plates. Plates didn’t look as usual, a nice looking plate it looked sloppy. He’s a nice young man but as a veteran of this place he isn’t ready for Weekend dinner crowds. Manager took 15% off bill making it 171$ but that was 171$ to much. I’ve paid over 150$ every time and this is the one time the me should have been completely free. I’ll end this because thinking about what I spent and for everyone to leave with their food and put it in the trash is disappointing. It was a friends birthday and this is the gift I gave her, worst experience ever.
My family loves coming to Benihana for our birthdays and inviting friends to help us celebrate our birthdays. Usually the service and food are great, this time it was not bad, but it was a bit strange. The hostesses up front were a bit less than friendly, I understand that they are busy and stressed, but it was a bit unwelcoming. Also when I went up to tell them I was there for my reservation, I thought the manager was looking at me, so I started talking and he walked away. Not exactly rude, maybe he did not see me? The server acted strange and acted like it was a big deal when I asked for a refill of my drink to go. I have done that before and never had any issues or treated like it was strange or a big deal. Part of the thing we love about the birthday coupon is getting a photo of our party, this time I had to ask and was also kind of treated like it was a hassle to get us a photo. The manager came over and took it, but it was blurry and we only got one although we had two people in our party celebrating birthdays. These things are not terrible, but they made me a little uncomfortable and not enjoy our birthday celebration here as much as we had in the past. In the past if the photo was blurry someone came and took another or they would check it after taking it and take another. The manager looked after taking it and kind of shrugged. So the food was still good and it was a fun experience, but the service and attitude of some of the staff was a bit off this time.
The food and service are great, making up for the lack of variety of beer.
Teppan table, food was cooked perfectly as ordered. Always a fun time and good for a birthday with family.
Had a Reservation at 8:00 pm, didn’t get sat down until 8:40 pm, there wasn’t a chef cooking until 9:35 pm and didn’t finish cooking until 10pm. By the time we ate and paid it was 10:40 pm. The restaurant closed at 10pm.....
I am highly dissapointed in Benihana Chandler. You can check my full review on Yelp. I also received a response from them saying to fill out a form and haven't received a response since. I will not be going back. Management does not care about their customers.
The cook provided excellent food and service, however the lady who took our order was rude and didn’t even want to offer us our ice cream or refill our drinks.
Great for special occasion if you can get a waitress who loves her job and not lazy. Refusing to refill your cups or offer you your dessert.
Our waiter was confused and was slow. The table next to us was very loud most of the time. Our chef was outstanding, he was very entertaining and cooked our dinner exactly how we ordered it.
Our service was very slow. We were seated 20 minutes past our reservation time. We waited one hour before the chef came to our table to begin cooking. The chef was slow and served our shrimp and vegetables over cooked. This location does not serve shrimp sauce. We wouldn’t go out for dinner to a Benihana in Arizona again. We were out to celebrate a birthday and we were very disappointed.
You should have a bigger of variety you need real salad dressing did not like the sauce
I've been a Benihana customer for years. For the first time the overall experience was a disappointment. The chef was disinterested and not enternaining and the food was mediocre. $125 for 2 people. There is no room for error.
Always a fun experience. The chef was energetic, and food was prepared perfectly.
My overall experience was good, however the front desk employee who showed us to our table was rude and never smiled or greeted us. But besides that the food was great, our chef was great!
Our server Vanessa was so good and on top of things and Sam our cook was outstanding!! Thank you for a great evening out for my wife’s birthday.
Service was excellent. Staff was very friendly and humorous. It is fun having your cook right in front of you. Good interaction. Lots of room at the table. Too pricey to go on frequent basis
Server was so slow... Waited 5 minutes for forks after he brought salads, then again for spoons.. Crazy slow service. Chef and food was great and usual
I’m glad you sent this email. Our service was horrible! First I asked for a 630 reservation which they said was unavailable so my reservation was for 615. We got there at 6. They sat us with people from 630 so we waited forever just to get seated and they called their name and seated them first. Then it took forever for our chef. Apparently they send someone home sick but didn’t tell us until I complained two times. The first time the manager lied. The chef finally came to the table at 740. Almost an hour and 30 minutes after my reservation and we had been there since 6. This was for my bday and I wanted to leave however my grandma had never been so we stayed. The other couple at the table left before the chef even showed up because they had a babysitter and couldn’t stay longer. Our chef was the only thing good about the experience he was very nice however we didn’t get to see everything we normally do because he was so far behind he kinda just had to cook and get us thru it. We live an hour away and didn’t get home till like 930 past my daughters bed time. Very disappointed as there come there at least twice a year for the last like 10 years and this is the second time in a row there was a huge wait. I will not be coming back.
Great food however the waiter Sean kept forgetting everything and we were celebrating 3 birthdays and only brought out one ice cream with a candle and when we reminded him of the other birthdays he was like oh it’s your birthday too? The food is too expensive to get service like that.
We have a reservation at 7:45pm, We waited for 45 minutes already and they told us that we need to wait for another 10 to 15 minutes more and they said its not 100% sure and it might be longer,so we cancelled it and decided to go.We are very disappointed .
Terrible service and over priced mediocre food. I would never return.
We got off to a rough start. Manager took our drink order. Server came by and we told him what we ordered and he said he would get it. After 15 minutes with no drinks, we finally chased down another manager to get the drinks. Things improved from there. Food is always delish and the kids had a great time.
Food an service very good. Waiter took god care of customers- handled all requests and needs properly he was outstanding in his cooking skills and tricks. All present enjoyed watching him prepare our meals
I love Benihana’s, but sadly this day I had to wait over an hour for the Chef to come to the table and cook for us. The waitress forgot a lot of different requests that were made by the party that joined us. I waited 30minutes before I got my soup then when I was done almost another 30minutes for salad. I’m sad that service was not up to par like it usually is. ):
Once seated we waited almost 30 minutes for drinks and then another hour before they offered us appetizers due to no cook. They were short staffed. No notification or communication of this. Sat almost two hours before our food was started at our table. Completely unacceptable and horrible experience. So disappointed!
Short staffed. Was seated at a table where we were finally served drinks after 45 min! After 1-1/2 hours passed our reservation time, we had a substitute chef who was not skilled or entertaining. The entire experience was incredibly disappointing. After talking to the manager mid-way through our wait, he said he would check to see what was going on and then never came back. For the money we spent, it was a terrible value.
Chefs were understaffed