Benihana - Chandler, AZ

Commentaires sur le restaurant Benihana - Chandler, AZ de personnes qui y ont mangé. Selon des cotes récentes.

1. J

   John

   Chicago 2 commentaires

   1.0

   Y est allé il y a 2 jours

   1. Cote globale 1
   2. Nourriture 2
   3. Service 2
   4. Ambiance 1

   They seated us 90 minutes+ after our reservation time which we then found out was due to them understaffing the chefs. So not only did we have to wait a long time, the meal itself then took forever while we had to wait. If it wasn't for my 7 year olds birthday we would have left long before. Needless to say this is the last time we ever go to any Benihana
   

   Benihana - Chandler, AZA répondu il y a 1 jour

   Thanks for visiting us, John. We're sorry to hear about your experience at Benihana - Chandler, AZ. We understand how frustrating it can be to wait for service and have a meal, especially when you're looking forward to celebrating a special occasion. We apologize for the inconvenience caused and appreciate your patience. We're constantly striving to provide the best experience for our guests and your feedback is valuable to us. We hope you'll reconsider and give us another chance to make it right. Best, The Management Team
   

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2. E

   Emily

   Phoenix 1 commentaire

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 5
   3. Service 1
   4. Ambiance 3

   We had a reservation for 4:45. We were told it was 30-45 mins wait…. Which is ridiculous. But it was 1 hour and 15 mins wait. And they weren’t changing the time they were telling people
   

   Benihana - Chandler, AZA répondu il y a 1 jour

   Hi Emily, We're truly sorry to hear about your experience at Benihana - Chandler, AZ. We understand that waiting can be frustrating and we apologize for the long wait time you experienced despite having a reservation. We strive to provide efficient service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. Thank you for taking the time to share your experience. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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3. J

   Jerry

   Phoenix 1 commentaire

   2.0

   Y est allé il y a 3 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 2

   We went to Benihana’s on Mother’s Day and expected a crowd, but did not expect to wait an hour after our reservation to be seated and then another hour before a chef showed up at our table. The chef was unprepared, didn’t have the food necessary to complete the order, and was very slow in cooking the various items. It was by far the worst dining experience we’ve ever had at this type of restaurant.
   

   Benihana - Chandler, AZA répondu il y a 1 jour

   Hello Jerry, We're truly sorry to hear about your disappointing Mother's Day experience at Benihana - Chandler, AZ. We understand how frustrating it can be to wait, especially when you've made a reservation. We also regret that the food did not meet your expectations. Please know that we take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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4. D

   Daniel

   Phoenix 3 commentaires

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Despite not getting a Teppanyaki table, still had an enjoyable time! Server Ashley was very attentive even with all that was going on. Overall another excellent experience at Benihana!
   

   Benihana - Chandler, AZA répondu il y a 1 jour

   Thanks for the feedback, Daniel! We're thrilled to hear that despite not getting a Teppanyaki table, you still had an enjoyable time at Benihana - Chandler, AZ. It's wonderful to know that our team was attentive and provided excellent service. We're glad you had another excellent experience. We look forward to welcoming you back soon! Best, The Management Team
   

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5. M

   Michael

   Phoenix 1 commentaire

   4.0

   Y est allé il y a 3 jours

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 3

   Went on Mothers day and it was very crowded. We had reservations for 1:30 but didn't get seated until after 2. It was very warm in the restaurant even warmer where we were seated in a cut out area with no air circulation. We will go back again but ask to be seated on the main floor, if possible.
   

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6. S

   Sebastian

   Denver 2 commentaires

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   Staff was great, but definitely understaffed. It took so long that I ended up eating up eating ingredients as they were cooked
   

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7. M

   Marie

   Phoenix 3 commentaires

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our reservation was perfect. We arrived and were seated promptly. The service was very attentive. The food was as always great! We appreciated the little extras for the mothers they provided. We have used open table for Benihana for the second year in a row and it’s perfect for Mother’s Day!
   

   Benihana - Chandler, AZA répondu il y a 1 jour

   Hey Marie, Thank you so much for your kind words and perfect rating! We're thrilled to hear that your reservation was perfect and that you enjoyed your service at Benihana - Chandler, AZ. We're also glad to know that you appreciated the little extras for the mothers. It's our pleasure to provide the perfect experience for these special occasions. We look forward to welcoming you back for another wonderful Mother's Day! Best, The Management Team
   

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8. J

   Julie

   Phoenix 1 commentaire

   3.0

   Y est allé il y a 3 jours

   1. Cote globale 3
   2. Nourriture 4
   3. Service 5
   4. Ambiance 2

   The food was good although the chef did not go through many of the motions they usually do. There was a child at the table and I think he would have appreciated that. Chef refilled the sauces more than once which was appreciated. Server was great. However, there was a screaming/roaring sound coming from the vent hood at the table next to us that was very distracting for about 30 minutes. Once our chef cleaned the grill and left, the same noise came from the vent hood directly above our heads. This really affected the overall experience, it was so loud.
   

   Benihana - Chandler, AZA répondu il y a 1 jour

   Hey Julie, Thank you for taking the time to share your experience at Benihana - Chandler, AZ. We're glad to hear that you enjoyed our food and found our server to be great. We appreciate your feedback regarding the chef's performance and the noise from the ventilation. We understand how this could have impacted your overall dining experience and we sincerely apologize for the inconvenience. Rest assured, we're looking into this matter to ensure a more enjoyable dining experience for our guests. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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9. S

   Sheena

   Phoenix 1 commentaire

   2.0

   Y est allé il y a 3 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 1
   4. Ambiance 3

   The ONLY reason I am not giving this a higher rating is because I had made reservation 4 days prior and when we arrived ten minutes before the reservation, they told me that it would be an HOUR wait...for someone with a reservation. I was not the only one affected by this. As I stood with my two children for over an hour, several people had the same reaction I did to having absolutely no notice of the restaurant overbooking so much. Every single party that had made reservations had to wait over an hour to be seated. Otherwise, the food was great and the ambience was wonderful. Diego is fantastic and funny and engaging and made all of our food perfectly. My advice. If you plan on going here during the weekend, don't even bother making a reservation. Just plan on checking in and having to wait for an hour.
   

   Benihana - Chandler, AZA répondu il y a 1 jour

   Thanks for the review, Sheena. We're really sorry to hear about your experience. It's unfortunate that you had to wait despite making a reservation, and we understand how frustrating that can be. We always aim to provide efficient service and it's clear we fell short in your case. Please know that your feedback has been taken seriously and will be addressed with our team. We hope you'll give us another chance to make your dining experience better.
   

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10. D

    Diego

    Phoenix 1 commentaire

    5.0

    Y est allé il y a 4 jours

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    great experience and great food ! thank you chef Diego and our server as well !
    

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