Benihana - Chandler
We loved out chef, he made our experience delightful.
The service is normally really good, but on this day it was not up to par. After were an hour of being there the chef had not even been to the table yet. They were slow to get to us. Cooperate was there so the manager was running around trying to be entertaining, but it wasn’t appropriate. He was singing Frozen and actually threw a glove and left it on the floor. It was just weird.
Great food and service as usual.
We made reservations for 545pm 20 mins later we were still waiting so we left. I thought the point of making reservations was to not wait. So I cant honestly rate anything but service
Eating in the bar area, the food wasn’t hot and not as fresh as table side.
Benihanas is a regular b'day celebration for our family. This one included two small children and the staff was v mindful of them, from where we were seated to special attention. Server and chef were beyond excellent -- all went out of their way to make us comfortable and give us an evening to remember.
Great food, great service. Couldn't have asked for a better birthday dinner. THANK YOU!
Not good. The food has really gone down hill. It is marginal at best. The restaurant is filthy. Tonight will have been my last time at Benihana Chandler.
Dana, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.
Excellent service. Too notch. Save your money before you go so you can have a full experience. Great food and entertainment and a little pricey for me to go often.
We had John who was very funny, had new tricks when cooking and kept everything fun. We loved him and thought our waitress was very good.
It's late and I am tired so I will make this quick. Service was awesome. Our waitress was attentive and in good spirits despite tending to several tables.
Our chef was boring. His attempt at an "accent" was a cross between Bob Marley and Apu, from the Simpsons. He was very slow cooking the different parts of the meal that nothing was hot. My Ocean Treasure was cooked at different times and by the time everything was done, the shrimp was ice cold and rubbery.
The kids meal was a joke. A handful of rice noodles with soy sauce. My son refused to eat them.
$211 later, we left with a decent meal, rivaling, Panda Express, under our belts, and a vow to try another Teppanyaki place next time.
Benihana, you lost your luster.
Britt, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.
I made a reservation and they take walk-ins before reservations. I was almost 30 minutes early and was sitting at the bar waiting to be called. So I guess reservations aren't important to them. They were rude when I questioned it.
Food was good the service was really slow. They were really busy and appeared under staffed. Even with a reservation we had to wait 15 min to get our seat.
The host looked very unhappy , very unpleasant, but everybody else was amazing!!!! 🥰
Would not recommend.
Lovely place. Service is amazing. Foods even better. Always greated with a hand shake by thr manager along with him acknowledging me by saying, welcome back.
Ordered the Teppan lunch special it was delicious. Cooked to perfection with the ideal amount of seasoning, butter, and a dash of soy sauce! Is Chandler Benihana’s consistent every time we come in it’s just right along with the Scottsdale location as well!
We went a few days before a major holiday so it was super busy.
Our chef was most entertaining, and witty. Great job preparing our food.
Tons of people waiting, took ten minutes to reach the hostess to check in for reservation. Then get seated after another ten minutes, my napkin had dried food on it asked for a new one, never got it. I’ve been to teppanyaki before but this one was crazy. Waited an hour for the chef, from start to finish we were there for two and a half hours. I asked multiple times for refills and my napkin, never did get either. I’ll never go go this one again
Draft from front door.
Draft from HVAC system.
Prices 50% higher than local, non-chain options.
Limited menu due to holiday.
Food was great and then police came in like storm troopers because a table next to us got into a heated argument (2 separate parties) and people had to be escorted out
This was our first visit to a Benihana and we were quite disappointed. The dining area was filthy, the plates were still dirty from whomever used them before they were "washed", the servers are spread too thin, and the cost is completely outrageous for what you get - and if its a situation where we pay for the "experience" then they have some work to do. Its nothing like we expected and we will never go back.
Q was our chef and he was great!
Everything was great except they got us in 30 minutes after our reservation time
Was overbooked, room was freezing. Was not worth the extra 30 minute wait pass our reservation. Once seated we had an extra 20 minutes before we were able to begin our meal.
Location can use a refurbishment. It’s aged. Cook seemed more interested in chatting about himself than cooking or entertainment which is usually provided very well
We went on Christmas day and were glad we had reservations because it was packed. We were a couple so put at a table for 8 and joined by a family of 6. The service was good and the food excellent. Limited holiday menu but good selection. I had the 5 course meal with the Tenderloin. Hubby had the 6 course meal with tenderloin and chicken. Both cooked to perfection with the usual entertaining chef. Overall good experience, would recommend. Also recommend you make reservations.
We came here on Christmas as a party of 6. It was packed but since we had reservations I wasn’t worried. However having a reservation proved to not be important. The manager was very explanatory to all the guests waiting and was nice but most reservations were waiting 30-45 mins past their scheduled time to be seated. The manager seemed frazzled at times but he did his best. Once we were seated, 45 mins after our reserved time, service was good and our server stayed on top of things, not much of a personality though. The sushi was good and the teppanyaki was as well. Overall it was a good experience. I recommend coming when it isn’t a holiday and they aren’t overbooked.
Great food, service, and ambiance! Thank you for making our Christmas dinner a special treat!
The food was not good everything was very dry and flavorless.
Food was very bland and tasteless… Didn’t add any type of flavourings other than butter and garlic to anything… Won’t be back there again…
We have a daughter with a seafood allergy and it seemed to be a problem for the cook. He kept telling the other guest members they were normal and then the meat was in huge chunks for kids. Just not like usual experience for us.
Our chef was not engaging with the table. Many errors with his knife skills. Our order had several errors with missing items I would not recommend Matt and will spend future holiday dollars at another place
On a positive note our waitress was great.
The front desk staff was very disorganized. We were there during Christmas Eve and despite having a reservation for a specific time, it still took 30 minutes to seat us. There was food all over the floor from a few tables and the place was generally in a state of chaos. Compared to the Scottsdale location, this one needs a lot of work in terms of ensuring customers have a good experience. Our Waitress and Chef were very good....food was very good as usual.
Took about 30 mins to get seated and almost an hour for the chef to come out.
They were out of Ginger dressing? Passed around oil and vinegar, yuck. Then a decent delay on the chef.They offered a few free apps to satisfy us. I've had better service.
Good service, drinks (Mai Tai was good), and food.
Moms 89 th birthday. They made it very special for her !