Benihana - Chandler

4.3
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2379 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Chandler is situated in the perimeter shops at Chandler Fashion Center, the area’s finest shopping mecca just off the 101 Price Freeway at Chandler Blvd. It is near the Chandler Center for the Performing Arts as well as the Arizona Railway Museum. Enjoy Happy Hour each Monday through Thursday from 5-7 p.m., and on Friday between 4-7 p.m.
What 2379 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.3
service
4.2
ambience
4.0
value
Noise · Moderate
78% of people would recommend it to a friend
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MB
1 review
Dined on January 16, 2020
Overall5food5service5ambience5

We loved out chef, he made our experience delightful.

HL
Phoenix
3 reviews
Dined on January 14, 2020
Overall4food5service3ambience4

The service is normally really good, but on this day it was not up to par. After were an hour of being there the chef had not even been to the table yet. They were slow to get to us. Cooperate was there so the manager was running around trying to be entertaining, but it wasn’t appropriate. He was singing Frozen and actually threw a glove and left it on the floor. It was just weird.

SP
Phoenix
2 reviews
Dined on January 12, 2020
Overall5food5service5ambience5

Great food and service as usual.

EC
1 review
Dined on January 11, 2020
Overall1food1service1ambience1

We made reservations for 545pm 20 mins later we were still waiting so we left. I thought the point of making reservations was to not wait. So I cant honestly rate anything but service

DD
Phoenix
1 review
Dined on January 9, 2020
Overall4food3service3ambience4

Eating in the bar area, the food wasn’t hot and not as fresh as table side.

r
1 review
Dined on January 8, 2020
Overall5food5service5ambience5

Benihanas is a regular b'day celebration for our family. This one included two small children and the staff was v mindful of them, from where we were seated to special attention. Server and chef were beyond excellent -- all went out of their way to make us comfortable and give us an evening to remember.

LH
Phoenix
3 reviews
Dined on January 8, 2020
Overall5food5service5ambience5

Great food, great service. Couldn't have asked for a better birthday dinner. THANK YOU!

DS
Phoenix
6 reviews
Dined on January 8, 2020
Overall3food2service3ambience3

Not good. The food has really gone down hill. It is marginal at best. The restaurant is filthy. Tonight will have been my last time at Benihana Chandler.

Benihana - Chandler
Responded on January 17, 2020

Dana, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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DG
1 review
Dined on January 8, 2020
Overall5food5service5ambience5

Excellent service. Too notch. Save your money before you go so you can have a full experience. Great food and entertainment and a little pricey for me to go often.

Y
Hawaii
11 reviews
Dined on January 7, 2020
Overall5food4service5ambience4

We had John who was very funny, had new tricks when cooking and kept everything fun. We loved him and thought our waitress was very good.

b
1 review
Dined on January 5, 2020
Overall3food3service4ambience4

It's late and I am tired so I will make this quick. Service was awesome. Our waitress was attentive and in good spirits despite tending to several tables.
Our chef was boring. His attempt at an "accent" was a cross between Bob Marley and Apu, from the Simpsons. He was very slow cooking the different parts of the meal that nothing was hot. My Ocean Treasure was cooked at different times and by the time everything was done, the shrimp was ice cold and rubbery.
The kids meal was a joke. A handful of rice noodles with soy sauce. My son refused to eat them.
$211 later, we left with a decent meal, rivaling, Panda Express, under our belts, and a vow to try another Teppanyaki place next time.
Benihana, you lost your luster.

Benihana - Chandler
Responded on January 14, 2020

Britt, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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CS
Salt Lake City
1 review
Dined on January 5, 2020
Overall3food4service3ambience3

I made a reservation and they take walk-ins before reservations. I was almost 30 minutes early and was sitting at the bar waiting to be called. So I guess reservations aren't important to them. They were rude when I questioned it.

OT
Phoenix
3 reviews
Dined on January 4, 2020
Overall4food4service4ambience4

Food was good the service was really slow. They were really busy and appeared under staffed. Even with a reservation we had to wait 15 min to get our seat.

L
Central Coast
3 reviews
Dined on January 4, 2020
Overall5food5service5ambience5

The host looked very unhappy , very unpleasant, but everybody else was amazing!!!! 🥰

JE
Los Angeles
2 reviews
Dined on January 3, 2020
Overall3food3service3ambience3

Would not recommend.

OT
Phoenix
5 reviews
Dined on January 3, 2020
Overall5food5service5ambience4

Great time

WO
Phoenix
1 review
Dined on December 31, 2019
Overall5food5service5ambience5

Lovely place. Service is amazing. Foods even better. Always greated with a hand shake by thr manager along with him acknowledging me by saying, welcome back.

OT
Sacramento
3 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Ordered the Teppan lunch special it was delicious. Cooked to perfection with the ideal amount of seasoning, butter, and a dash of soy sauce! Is Chandler Benihana’s consistent every time we come in it’s just right along with the Scottsdale location as well!

A
1 review
Dined on December 30, 2019
Overall4food4service4ambience4

We went a few days before a major holiday so it was super busy.

DB
1 review
Dined on December 30, 2019
Overall5food5service5ambience5

Our chef was most entertaining, and witty. Great job preparing our food.

JR
1 review
Dined on December 29, 2019
Overall3food3service2ambience1

Tons of people waiting, took ten minutes to reach the hostess to check in for reservation. Then get seated after another ten minutes, my napkin had dried food on it asked for a new one, never got it. I’ve been to teppanyaki before but this one was crazy. Waited an hour for the chef, from start to finish we were there for two and a half hours. I asked multiple times for refills and my napkin, never did get either. I’ll never go go this one again

OT
New York Area
1 review
Dined on December 28, 2019
Overall3food3service3ambience2

12/28/19.
Noisy.
Draft from front door.
Draft from HVAC system.
Prices 50% higher than local, non-chain options.
Limited menu due to holiday.

OW
Tampa
3 reviews
Dined on December 27, 2019
Overall3food5service5ambience3

Food was great and then police came in like storm troopers because a table next to us got into a heated argument (2 separate parties) and people had to be escorted out

SM
1 review
Dined on December 27, 2019
Overall2food2service2ambience2

This was our first visit to a Benihana and we were quite disappointed. The dining area was filthy, the plates were still dirty from whomever used them before they were "washed", the servers are spread too thin, and the cost is completely outrageous for what you get - and if its a situation where we pay for the "experience" then they have some work to do. Its nothing like we expected and we will never go back.

OT
Phoenix
1 review
Dined on December 26, 2019
Overall5food5service5ambience4

Q was our chef and he was great!

OT
Phoenix
1 review
Dined on December 25, 2019
Overall3food5service5ambience5

Everything was great except they got us in 30 minutes after our reservation time

J
1 review
Dined on December 25, 2019
Overall2food2service3ambience1

Was overbooked, room was freezing. Was not worth the extra 30 minute wait pass our reservation. Once seated we had an extra 20 minutes before we were able to begin our meal.

LR
Phoenix
1 review
Dined on December 25, 2019
Overall3food4service2ambience2

Location can use a refurbishment. It’s aged. Cook seemed more interested in chatting about himself than cooking or entertainment which is usually provided very well

AH
Phoenix
13 reviews
Dined on December 25, 2019
Overall5food5service5ambience4

We went on Christmas day and were glad we had reservations because it was packed. We were a couple so put at a table for 8 and joined by a family of 6. The service was good and the food excellent. Limited holiday menu but good selection. I had the 5 course meal with the Tenderloin. Hubby had the 6 course meal with tenderloin and chicken. Both cooked to perfection with the usual entertaining chef. Overall good experience, would recommend. Also recommend you make reservations.

OT
Phoenix
9 reviews
Dined on December 25, 2019
Overall4food4service5ambience4

We came here on Christmas as a party of 6. It was packed but since we had reservations I wasn’t worried. However having a reservation proved to not be important. The manager was very explanatory to all the guests waiting and was nice but most reservations were waiting 30-45 mins past their scheduled time to be seated. The manager seemed frazzled at times but he did his best. Once we were seated, 45 mins after our reserved time, service was good and our server stayed on top of things, not much of a personality though. The sushi was good and the teppanyaki was as well. Overall it was a good experience. I recommend coming when it isn’t a holiday and they aren’t overbooked.

MP
Phoenix
1 review
Dined on December 25, 2019
Overall5food5service5ambience5

Great food, service, and ambiance! Thank you for making our Christmas dinner a special treat!

OT
San Diego
1 review
Dined on December 25, 2019
Overall2food1service3ambience1

The food was not good everything was very dry and flavorless.

CS
Orange County
1 review
Dined on December 25, 2019
Overall3food3service3ambience4

Food was very bland and tasteless… Didn’t add any type of flavourings other than butter and garlic to anything… Won’t be back there again…

OT
1 review
Dined on December 25, 2019
Overall3food4service3ambience5

We have a daughter with a seafood allergy and it seemed to be a problem for the cook. He kept telling the other guest members they were normal and then the meat was in huge chunks for kids. Just not like usual experience for us.

OT
Phoenix
1 review
Dined on December 24, 2019
Overall3food3service3ambience3

Our chef was not engaging with the table. Many errors with his knife skills. Our order had several errors with missing items I would not recommend Matt and will spend future holiday dollars at another place
On a positive note our waitress was great.

DP
Phoenix
1 review
Dined on December 24, 2019
Overall2food4service4ambience1

The front desk staff was very disorganized. We were there during Christmas Eve and despite having a reservation for a specific time, it still took 30 minutes to seat us. There was food all over the floor from a few tables and the place was generally in a state of chaos. Compared to the Scottsdale location, this one needs a lot of work in terms of ensuring customers have a good experience. Our Waitress and Chef were very good....food was very good as usual.

OT
Phoenix
1 review
Dined on December 23, 2019
Overall2food3service1ambience3

Took about 30 mins to get seated and almost an hour for the chef to come out.

RH
Las Vegas
3 reviews
Dined on December 22, 2019
Overall3food4service3ambience4

They were out of Ginger dressing? Passed around oil and vinegar, yuck. Then a decent delay on the chef.They offered a few free apps to satisfy us. I've had better service.

B
Phoenix
32 reviews
Dined on December 21, 2019
Overall4food4service4ambience5

Good service, drinks (Mai Tai was good), and food.

RR
Salt Lake City
3 reviews
Dined on December 21, 2019
Overall5food4service5ambience4

Moms 89 th birthday. They made it very special for her !

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