Benihana - Chandler, AZ

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1. OT

   OpenTable Diner

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Our waitress and chef were amazing

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2. JV

   JonV

   Phoenix

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   overall2food4service1ambience2

   Gave 2 stars because the food was good, however the service was horrendous. I get that the service industry jobs are hard to fill, not enough resources, but basic customer service training and skills are lacking at this establishment.

   Report
3. k

   kerry

   Phoenix

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   overall4food5service4ambience4

   The food was great. The cook was great. The biggest thing was that we set a reservation for 8pm and didn’t get seated until 8:40pm. It took awhile to actually get the food cooking. In the meantime we were sitting twiddling our thumbs. The staff was great, very nice. Just the wait was the opportunity.

   Report
4. r

   rgmagg

   Phoenix

   73 reviews

   vip
   4.0

   73 reviews

   Dined 4 days ago

   overall4food5service5ambience4

   Great food with a show at a reasonable price. Our first visit but we’ll be back for sure?

   Report
5. DM

   DanielM

   Phoenix

   15 reviews

   4.0

   15 reviews

   Dined 5 days ago

   overall4food5service5ambience3

   Our experience dining at this Benihana was great. We sometimes do not have the best experience here between the service and food quality but everything was top notch last night and we were very happy.

   Report
6. OT

   OpenTable Diner

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   We celebrated a birthday and let me tell you, Shizuka was amazing! We have been to Benihana’s many times but this one really stood out to us because of the service. She was very attentive, funny and engaging. I’m not sure if we can but in the future we will definitely be requesting her as a server again!! Thanks for making it such a memorable experience .

   Report
7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Josh and Alex were great as our server and chef!! We were celebrating my son’s 22nd birthday. My family had an amazing time. Half of them it was their first time going to Benihana’s. The others have been to similar restaurants. As of this afternoon we are all still talking about this amazing experience, food and all of the jokes. Thank you so much!!

   Report
8. AK

   ArielK

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Everything was good.

   Report
9. LB

   LaurenB

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   overall4food4service4ambience3

   Table side food was excellent- Thank you Maui! Room temperature was hot. Appetizers (Tempura) can late and undercooked. Removed from bill.

   Report
10. CC

    CraigC

    Phoenix

    3 reviews

    2.0

    3 reviews

    Dined 6 days ago

    overall2food3service2ambience3

    We went for a birthday. There were two in our party. The birthday-girl had a pretty good time, but I only got one of the three different sushi rolls that I ordered and my appetizer never came. Our server didn’t stop by until the end of the meal, so I didn’t find out that I wasn’t getting any food until right before the ice cream came out.

    Report
11. AR

    AshleyR

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Alex made our night! Not only was the food he prepared fantastic but he was so entertaining! Thank you for making our birthday dinner an amazing experience.

    Report
12. RB

    RebeccaB

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    My son and I were celebrating his birthday and we had an incredible time. The hostess was upbeat, attentive and flawless in her orchestration of our table. The chef was talented, humorous and gifted his delivery of delicious meal. We will be back!

    Report
13. BS

    BrianS

    Kazakhstan

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Good atmosphere and food was excellent. The chef was helpful with adding more flavor to our food.

    Report
14. JM

    JonM

    Phoenix

    3 reviews

    5.0

    3 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    This was a great experience. Excellent and was seated quickly

    Report
15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    The service was friendly and courteous. Waters and soft drinks were filled regularly without having to ask. Our chef, Scott, was excellent in the preparation and cooking of the entrées. He was very personable and kept the attention of our table.

    Report
16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 16, 2022

    overall5food5service5ambience5

    Josh and Maui Are the best thank you guys ❤️

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 14, 2022

    overall5food5service5ambience5

    Fun evening. Maui was an amazing and entertaining chef. Yannica took care of our needs as the server.

    Report
18. OT

    OpenTable Diner

    Orange County

    3 reviews

    5.0

    3 reviews

    Dined on September 14, 2022

    overall5food5service5ambience5

    Wonderful everything

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19. OT

    OpenTable Diner

    Phoenix

    1 review

    5.0

    1 review

    Dined on September 13, 2022

    overall5food4service5ambience4

    Good service and great time.

    Report
20. JD

    JamesD

    1 review

    4.0

    1 review

    Dined on September 12, 2022

    overall4food5service5ambience4

    The food was fantastic, the server and the chef were excellent. The only things I personally had a problem with is it was very hot in the dinning room and the noise level was a little bit much for me.

    Report
21. MC

    MariaC

    Phoenix

    1 review

    1.0

    1 review

    Dined on September 11, 2022

    overall1food5service3ambience4

    We chose Benihana- Chandler location to celebrate my daughter's 30th birthday because we've been there on several occasions and never encountered a bad experience. We especially enjoy the chefs' interaction and professionalism..which is expected at a teppanyaki table experience, right?!?!? Unfortunately, we had our first bad experience last Sunday. Our chef was everything but happy. He didn't interact much..the only interaction was his complaining about the other table he had just cooked for and going on with complaining about his job and management; how dissatisfied he was with the management., etc. We heard about his being there for over 4 years and new hires are coming in making more money then him. I was so bothered by this that I was forced to call and speak with his manager.

    Report
22. SG

    StaceyG

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience5

    My husband and I have gone 3 times in a week and coming back again Saturday at 4:00 with family . We love John being our chief.

    Report
23. JM

    JerresaM

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience5

    My party absolutely loved John and Tye. That was our first time there and they made it awesome. I stay closer to the Scottsdale location but I will definitely go back to Chandler for them guys. We was not disappointed at all. Thanks for making my daughter birthday wonderful.

    Report
24. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5

    Wonderful service

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25. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food5service5ambience5

    Our cook James was THE BEST cook I’ve ever had eating here! I highly recommend this place and MOST OF ALL HIM!!!! never had such a pure and genuine cook who enjoys what he does

    Report
26. CG

    CoachG

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food5service4ambience5

    Glad I celebrated my bday there. The server you can tell was new. He forgot bowls and other things. He took the birthday picture to close or had the zoom way up. But he was kind and friendly. I felt rushed to get out at times. The chef was great and his communication skills were awesome I will be back for my bday next year

    Report
27. AS

    AndrewS

    1 review

    2.0

    1 review

    Dined on September 9, 2022

    overall2food4service1ambience1

    Filthy floors, bathrooms, and overall poor service

    Report
28. DA

    DeniseA

    Atlanta

    10 reviews

    5.0

    10 reviews

    Dined on September 8, 2022

    overall5food5service5ambience5

    Birthday, Maui was exceptional!

    Report
29. TB

    TammyB

    Phoenix

    13 reviews

    5.0

    13 reviews

    Dined on September 8, 2022

    overall5food5service5ambience5

    We love Benihana. They food and service are always great.

    Report
30. DK

    DennisK

    Hawaii

    3 reviews

    3.0

    3 reviews

    Dined on September 8, 2022

    overall3food3service3ambience4

    I have been going to Benihana for more than 40 years and more recently I have noticed that the prices have been increasing and the size of portions have gotten smaller. The past three visits the wait staff have been very slow to return to the table for drink refills or additional service items. I’m becoming very disenchanted with them and considering on picking a different venue for future events and regular dining.

    Report
31. DC

    DanielleC

    1 review

    5.0

    1 review

    Dined on September 8, 2022

    overall5food5service5ambience5

    Our chef Matt was fantastic. We enjoyed his great conversation. We also enjoyed our server, Julia. She was on top of the drinks and very friendly!

    Report
32. OT

    OpenTable Diner

    Phoenix

    3 reviews

    4.0

    3 reviews

    Dined on September 8, 2022

    overall4food4service4ambience4

    Love Benihana! But lunch menu is better value, especially for my husband and I. Smaller portions and combined flavor varieties. And certainly price is a bit less. Love the food and entertainment as we are assured of our food prepared. But I will stick to lunchtime visits

    Report
33. DF

    DennisF

    1 review

    1.0

    1 review

    Dined on September 7, 2022

    overall1food1service2ambience1

    The place was not clean….from the lobby, menus, to the chairs to the actual actual cook top. We actually took cleaner chairs from a near by table to sit on. Our menus pages were stuck together and there was actual old oil ( I think it was cooking oil ) that was left on the grill when we sat down. Terrible! My wife did not want to get up and leave so we stayed.

    Report
34. OT

    OpenTable Diner

    Phoenix

    1 review

    5.0

    1 review

    Dined on September 6, 2022

    overall5food5service4ambience5

    Birthday! Lots of fun!

    Report
35. JM

    JennaM

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5

    So pleased with our experience! We went for my husbands birthday and they did not disappoint. Our server Haley and chief Long were wonderful! It was delicious

    Report
36. DK

    DavidK

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food2service2ambience2

    When we walked in the front door I noticed how dirty the windows and floors were. Things didn’t get better, there was food and grime on the walls and floor behind the cook station we were seated at, our plates and silverware weren’t clean either. Everywhere you looked it was filthy. Our server reminded us when she left the check that the tip has to be split several ways, chef, waitress, sushi bar and bar. Lucky I left a tip. We hadn’t been here in years and won’t visit again.

    Report
37. g

    getlaw2

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on September 4, 2022

    overall5food5service5ambience5

    Fantastic experience - with 100% credit going to Chef Long & the waitress Jamie!!! Top notch service, efficiency, and performance. They made my birthday amazing.

    Report
38. DB

    DivellB

    1 review

    2.0

    1 review

    Dined on September 4, 2022

    overall2food5service2ambience3

    It was just okay, Our service was really poor. The air conditioner was out it was very hot with the grill on and all the people.

    Report
39. S

    Sydn

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5

    Everyone was so sweet out server and chef were great and our server took a sweet picture of us afterwards and gave it to us. They definitely went the extra mile.

    Report
40. NP

    NealP

    Phoenix

    1 review

    5.0

    1 review

    Dined on September 3, 2022

    overall5food5service5ambience4

    Outstanding chef. Outstanding service. Great food!

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