Benihana - Chandler, AZ

OTHER THAN CIST, ALL WAS FANTASTIC! Our chef, Dustin, was excellent!

The place seems nice but needs to be cleaned up. Service was really bad and added to the pain of the experience. wrong food delivered to us and the table. Drinks lacking refills.

Entertaining as usual. Whole family had a great time and the food was fantastic. Our chef for the evening was Dustin and he did a fantastic job with both the food and engaging our entire party. I strongly recommend Benihanas in Chandler to any one looking for a fun meal.

Delivery of the food was terrible, took almost an hour. The other people at our table left without their food, they had children and couldn’t wait an hour for service. I love the food so was willing to wait. But I probably won’t wait a second time. I’ll try Osaka and see if their service is better. I don’t blame the chef, he was fine and the food he prepared was good. But the overall experience was not what I expect from Benihana.

THIS IS THE 2ND TIME I COME IN AND THE WAIT TIME FOR COOK TO COME OUT IS CLOSE TO AN HOUR. I UNDERSTAND THAT SOMETIMES RESTAURANTS CAN GET BUSY OR ARE SHORT STAFF BUT IT IS THE STAFF JOB OR BETTER YET THE WAITER TO LET US KNOW WHEN THERE WILL BE A WAIT. SHE DOES NOT COMMUNICATE BUT INSTEAD HIDES AND AVOIDS THE GUEST. THE SAME ISSUE WITH THE SAME WAITER, THE MANAGER SHOULD COME OUT TO LET US KNOW AS WELL THAT THE RESTAURANT IS RUNNING BEHIND. I LOVE THIS PLACE AND THE FOOD BUT THE SERVICE THESE LAST TWO VISITS WHERE POOR.

Only complaint has to do with seating, entire purpose of setting a reservation is your table is ready shortly after arrival. Not 20-30 minutes after checkin.

Awesome! We go every year for our birthday dinners.

Our dinner service took almost 3 hours in total. We waited about an hour for a chef to come over to cook our food. Once he did, he was overcooking food and even cooked noodles for himself delaying the delivery of our food. The food was good and the waitress was very nice but we would hesitate to return to this Benihana location because of the long wait.

Always a wonderful experience! Love the food and atmosphere!

Had a reservation at 8 PM, did not get seated until 9 PM. And did not get food until 945

I enjoyed every second of it! cant wait to go back again!

Excellent as always. Benihana is our go to restaurant for our anniversary every year. To expensive to go more often though.

We scheduled a reservation for my brother’s birthday. Both, the server and the chef had a lot of energy and made it a very special night for all of us. Thank you!

Everything we ordered was delicious and the service was amazing! Will definitely be back. Great overall experience.

We loved our cook Dustin he was the best I’ve had soo far would recommend him all the time. We will go visit him in Anaheim location because he was just soo great!

Our chef Dustin was fantastic!! We go to Benihana a lot and usually get the same old show. But Dustin mixed it up and had the whole table laughing. The food was perfectly cooked and delicious.

It was absolutely wonderful. My boyfriend and my friends really enjoyed their first time at your restaurant. Thank you for such an amazing experience. I will be returning.

first timer, great experience!

We had a great experience!! Carlos was great !!

I have gone to benihana's multiple times and every time I have gone I have had an excellent experience. Unfortunately this time I was let down very much. I went for Valentine's day and I wanted to show my girlfriend what an amazing place it was. But unfortunately I was let down my chef Jeffrey. He did not do a very good job the food was over salted and my shrimp was overcooked. I was also very upset about the fact that he didn't do any special tricks most chefs that I have either throw their food around or make funny jokes while cooking the food. My food was overcooked overpriced over salted. All I ordered was water and two meals which cost me $80 normally I spend a lot more than that but I still think it was overpriced for overcooked food hopefully the next time I come back I get a better experience.

The past two times that we've dined at this location, our chef was beyond quiet. No entertainment at all which is one reason that we frequent Beni. Will be looking for another restaurant with a more exciting vibe.

Been there over 100 times the last 3 years and yesterday wasn’t the best. Reservations for 1230 was fine but they were busy and food was rushed and not the quality I’m used to. Michelle manager from Vegas was amazing with checking on the table often. But let’s no rush those of us at the time to get to the next table. $100 ticket and didn’t enjoy it.

The only thing is that I had requested a special request for that night was me and my wife's 9 years anniversary and I had put it in the notes for the restaurant to acknowledge that but it wasn't.

Always wonderful

Mood was very dull and monotone there was a lack of Comedy although I tipped well and paid a large bill I would not return at this time

Perfect for our 12th anniversary dinner

Was frustrated that we made a reservation but didn't get our drinks for almost 45 min after the reservation and then the cook didn't cook for us til over an hour after our reservation. What was the point in making a reservation?

The chef from Vegas was amazing! He did an amazing job overall

I love Benihana's!I go there at 4-5 times a year. The food is great and the service is also good. I just think it's a little expensive for the food you get. I also think it could be cleaner. The floors always look dirty and the plates and utensils sometimes look dirty too but the food is wonderful

Had reservations for 5:00pm and get there and told will have to wait 30 minute which we did. Order sushi and had to ask for it and then told was given to someone else.
Only think good about experience was our chef

The food is excellent, along with the entertainment! You will not be disappointed.

My reservation was at 8:15, we didn’t get seated till 8:40 then we got the Kyocera that the chef was running one hour behind so I didn’t have my meal until around 9:40 it was all rushed it was my boyfriend first time here and he didn’t like it how I expected him to because of the wait

Service was slow and chef lacked enthusiasm while cooking. Soup tasted like an entire container of salt was dumped into it. I have never had this soup taste this salty. Veggies had too much salt added during cooking. Red sauce was spicy, where the other people at table commented on as well. Chef took a taste and stated someone made this incorrectly, but never offered to replace. The only good point of the meal was the lobster was not over-cooked. Very disappointed with this experience.

So disappointed! Normally we have a great experience here but not this time. We were celebrating my husbands birthday and Our reservations were for 745pm and we didn't even get our chef to the table until 9pm. I asked the waitress and she was super sweet about it but nothing was done on their end for compensation. When the chef finally came he was so bland and did the bare minimum as far as engagement with the guests was concerned. He didn't even look happy to be there. Management did nothing to compensate or try to make it right for us or the other couple at the table.

Overall experience was great, only downside was once we sat down we had to wait close to an hour for or chef to come to the table.

We went for lunch and our server was very good. The cook came and was excellent (Garrison) . He didn’t over salt the food which was a nice change since so many teppanyaki cooks can. The food temperatures were perfect and we will ask for him from now on.

Went to celebrate my birthday and our experience was great, food, chef and our server was always on top of everything, she was fast and efficient. Thank you

It was cool

My first time there. Had a great time and a great show for dinner. Everything was cooked to perfection. The chicken fried rice was the BEST I have ever had!! My sister & I had a great evening.

I will never be back to this Benihana’s they were rude and disrespectful and embarrassed me on my birthday in front of all my friends I will be reporting the manager and whoever the lady was that sat us