Benihana - Chandler

Our family loves this place atmosphere food and celebrations never fails. This is our go to for every occasion Birthdays , Valentine’s Day ,Mother’s Day , Father’s Day and even Graduation.

After many visits to Benihana over the years I was disappointed and surprised that we experience such bad service. The table was 45 minutes after my reservation. The chef was so late that they gave us some free appetizers to hold our time. Reservation was for 730 and we were not able to get out of the restaurant until 11:00 PM. When the chef came he was out of items. And then proceeded to tell us that he was not able to get them because the kitchen was closed. The food was blah.

Only thing I would have changed is have the chef use the garlic butter on everything instead of just the habachi rice. He used regular butter on all my meat and it wasn’t as good as it usually is. This is the first time going to a Benihana in Arizona, I grew up in SoCal. Otherwise it was a great experience and the chef had some new tricks up his sleeve that I hadn’t seen before!!

We had a reservation at 9, when we got there we were told “we have you down we are running behind so it might be a little later after your reservation time” the host was quite rude and when asked how ling is it gonna be she made the comment “I can’t do anything, I can’t make people get up while they are eating” once we went and get seated the host was now our server... she was slow and very forgetful she never wrote anything down and there was something wrong with everything she brought out. She kept touching her hair while talking to us and even slipped up and used some cuss words... the cook was great although it did take forever to get my complete meal on my plate but there was 10 of us there. The server was the worst took her 15 minutes after giving her our cards to bring them back to us and we were the o my table there then she forgot pens for us to sign and tip. So I took my card without signing the receipts and walked out without tipping.. I mean come on how can a host become a waiter all in one night. She wasn’t even a good host but that’s what she needs to stick with because waiting is not her thing at all...

It sucked. We arrived at 815 and didn’t leave until 1045. Food was bland. The chef was either tired or just sucked.

Fun way to eat. Chef was skillful. Our happiness seemed important

Service was incredibly slow. Food was good. We had 645 reservations, got out at 9.

Great people. Very helpful and nice. We had a lot of fun.

It was delicious and this is one of my favorite restaurants! I will most definitely visit this restaurant again and they had great service and the food was outstanding!

We were celebrating my mom’s 75th birthday. Another lady was also celebrating her birthday. The servers and chef were excellent. The manager was stressed from the beginning and made it somewhat uncomfortable. Guests should be greeted in a welcoming way for being seated. As we were in middle of our meal, he said to Sam rather rudely, you need to go over there when done. Rude to us and said rudely to him.

The manager then sang happy birthday with our server. She was a gem from the beginning to the end. He seemed rushed like he couldn’t wait to be done.

This wasn’t my first experience at a Benihana. I have never felt so unwelcome by a manager at any restaurant.

Our service was good. Food preparation was ok. Kids were running and screaming so was not quite so enjoyable.

This was a great experience! Extremely happy with our meal!

The food was amazing and Jeffery was an excellent chef!

the chef was messing up on my order and then blaming the server.

So we had reservations @ 5pm on Valentine’s Day for dinner, when we get there there a guy out side who I assume is a manager telling people that they are closed! He said they had an issue with all of their table top grills and can not serve any one , there was no notice or anything so now we have to go try to find dinner some where else.

Closed because of no gas, I guess

Terrible customer service and resolution to the issue on Valentine's Day. No one can predict the restaurant equipment but the customer service that followed was bad at best wish for a better outcome but that day is hard to get any reservations anywhere and to be told sorry and that it. CRAPPY FOLLOW UP.

Our plans were ruined after finding out that. We would not be eating there. Due to the grills not working. The staff did nothing to try and find a solution.

I had dinner reservations set for valentine's day and we get there then they seat us and all the grills were down... they had to cook our meal in the back which the good did not taste the same... and it was my valentine's first time going to this restaurant and she didn't get the full experience. So we were very disappointed.

Looked forward to a nice Valentines dinner, arrived for our reservation and we were seated within 15 min, that’s when it all started, waitress kept coming by checking the temp of the grill, we ordered drinks. Drinks were quick, followed by dinner order, waitress/ chief served salad followed by miso soup. About 15 min later manager came by to state the tepen grills were not working but if we were patient they may become operational in approx 30-45 min, he told us we could wait or leave. We waited 35 min manager came back to state no chance they could cook on the grills but they would cook in the kitchen and price would be adjusted by 50%. We choose this since we were already waiting, dinner was served luck-warm and dried out. Bill was adjusted by 50% and was still $60.00.

What a disappointment, bad judgement by management to allow this disaster to continue when they had no idea if this issue could be corrected and was not then to offer to cook in the kitchen and serve a cold dry meal and still expect to collect $60.00. It will be a long time maybe never that I return to Benihana location

Food could have been better. Meat over cooked. Chef was pleasant, but food could have been better.

Wasn't as good as the last 2 times. The chef just didn't have the crow appeal. Some of the vegetables were burnt.

It was lots of fun for the kids and the staff was very friendly, however, it took numerous attempts to flag down a server to get sweetener for iced tea and forks for salads. These are things that should have been offered with those items. It was nearly impossible to get anyone’s attention. The food is good and the steak is delicious but definitely not worth the$30-$40 price tag per entree. There are so many people crowded at one table that there is barely room for all of the dishes they put in front of you and the whole place is really loud. I took my daughter (10), my son (7) and their grandparents. Had 2 kids meals, no alcohol at all and the grandparents drank water. I walked out of there $190 poorer. Like I said, it was fun for the kids and we all enjoyed ourselves but I certainly wouldn’t do it again.

The food is tasty but it’s always messy. The services a nice but over worked.

Valentines Day! ❤️

Great food. Excellent chef. Lots of fun.
Highly recommend.

Eventful show with fantastic food & Q was enjoyable and Entertaining

Our party was seated at least 30 minutes to 45 minutes later than our reservation, so the organization needs some work. The service was amazing though. Our server and chef were personable, competent, and friendly. The food was very good as well. Overall it was a very enjoyable birthday celebration.

The first impression was negative as the host / greeted verbally stated he would “seat us when we he can” even though we had a reservation. Though he quickly changed his course, it was a terrible way to start the night. Attending these style places I appreciate that the show and energy is a big part of it. Maybe it’s allowable to lower food quality expectations a little bit but...dumplings had no discernible flavor or texture, the dipping sauce tasted like vinegar with too much ginger (no balance). The salad had the same issue with the dressing, all ginger. Then we waited an extra 15 minutes as they sent the wrong “chef” to our table. Our server, Hanna, was awesome (the one bright spot) and did offer to comp each party and explained / apologized for the delays. Our chef Matt finally came and had good energy. His presentation was average yet he was trying. The food was average which probably wouldn’t have changed based on the chef. Lastly, the cocktails were decent but overpriced and had they been 20% cheaper we’d have ordered more. These type experiences (failures on multiple levels) are the type that keep patrons from giving establishments a second chance.

Great food, great service, good show. Only went because we got a discount for a birthday but will be returning again soon.

Our tepan chef (Geoffrey) was excellent and very attentive. The food was cooked perfectly and tasted great.

This was going to be a special birthday dinner, but fell way flat. The front desk made us sit 20min before our reservation so they could fill a table. We had just got our drinks at the bar for Happy Hour so we didn't get to sit & relax. Then we were seated way in the back. Seems like they forgot us for a while. When the extremely swamped waiter came to get our drink & food orders, he was so flustered that he had to come back several times to get it right. We had 3 birthdays at our table. Not sure what happened at the other end of the table, but something did that made the chef leave the minute the meal was served & he rarely spoke during the presentation. Then we sat there, and sat there, and sat there. No one came. Finally two of the couples thru down some cash & left. The rest of us sat there. There was no birthday song, no birthday ice cream, & we couldn't even get the check or water. Finally one man went & grabbed the server. We got our checks, but not birthday ice cream or water. SUCKS! Ruined my birthday!!!

Husband steak over cooked asked for medium rare absolutely no pink to it. Shrimp rubbery was disappointed this time

All 10 of the guest at the table we sat at left due to waiting an hour for food. And when they were going to cook the we were told that we would have to wait 15 mins longer due to grill not being turned on. So after about an hour and half we left with the other guest and not discounts or vouchers were given for the inconvenience.

Long waits with reservations

Awesome place to eat. Great atmosphere. Lots of fun and enjoyable

While I have patronized Benihana a few times in the past, this particular experience was less stellar. Unfortunately, the chef stretched out preparation of foods longer than normal, so portions of the meal were cold and could not be enjoyed together.

This was probably one of the best times here. Everything was perfect from the service, chef and experience. The chef was entertaining and food was great. At the end the manager came out and sang a happy birthday song for all the birthdays at the table. Even gave his own creative spin on it. I’d have to say he’s one of the better managers that they’ve had in a long time, and I’ve seen a lot come and go the last 13 years that we’ve been here.

I enjoy the food cooked on the grill.Seems like you get less food. The cooks used to have extra rice to go around the table. Now he's lucky to have a bowl full for everyone.

Thought the server could have been more efficient but everything else was good. Loved getting the birthday coupon . Thanks