Benihana - Chandler

4.2
icon/ic_reviewCreated with Sketch.
2440 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Chandler is situated in the perimeter shops at Chandler Fashion Center, the area’s finest shopping mecca just off the 101 Price Freeway at Chandler Blvd. It is near the Chandler Center for the Performing Arts as well as the Arizona Railway Museum. Enjoy Happy Hour each Monday through Thursday from 5-7 p.m., and on Friday between 4-7 p.m.
What 2440 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.2
service
4.2
ambience
4.0
value
Noise · Moderate
77% of people would recommend it to a friend
Sort by
Filters
L
1 review
Dined on February 20, 2020
Overall5food5service5ambience5

Our family loves this place atmosphere food and celebrations never fails. This is our go to for every occasion Birthdays , Valentine’s Day ,Mother’s Day , Father’s Day and even Graduation.

OT
Phoenix
2 reviews
Dined on February 17, 2020
Overall1food2service1ambience3

After many visits to Benihana over the years I was disappointed and surprised that we experience such bad service. The table was 45 minutes after my reservation. The chef was so late that they gave us some free appetizers to hold our time. Reservation was for 730 and we were not able to get out of the restaurant until 11:00 PM. When the chef came he was out of items. And then proceeded to tell us that he was not able to get them because the kitchen was closed. The food was blah.

Benihana - Chandler
Responded 8 hours ago

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report
m
Orange County
1 review
Dined on February 17, 2020
Overall5food3service4ambience5

Only thing I would have changed is have the chef use the garlic butter on everything instead of just the habachi rice. He used regular butter on all my meat and it wasn’t as good as it usually is. This is the first time going to a Benihana in Arizona, I grew up in SoCal. Otherwise it was a great experience and the chef had some new tricks up his sleeve that I hadn’t seen before!!

OT
Phoenix
1 review
Dined on February 16, 2020
Overall2food3service2ambience2

We had a reservation at 9, when we got there we were told “we have you down we are running behind so it might be a little later after your reservation time” the host was quite rude and when asked how ling is it gonna be she made the comment “I can’t do anything, I can’t make people get up while they are eating” once we went and get seated the host was now our server... she was slow and very forgetful she never wrote anything down and there was something wrong with everything she brought out. She kept touching her hair while talking to us and even slipped up and used some cuss words... the cook was great although it did take forever to get my complete meal on my plate but there was 10 of us there. The server was the worst took her 15 minutes after giving her our cards to bring them back to us and we were the o my table there then she forgot pens for us to sign and tip. So I took my card without signing the receipts and walked out without tipping.. I mean come on how can a host become a waiter all in one night. She wasn’t even a good host but that’s what she needs to stick with because waiting is not her thing at all...

Benihana - Chandler
Responded 8 hours ago

On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

Report
AE
1 review
Dined on February 16, 2020
Overall1food1service1ambience1

It sucked. We arrived at 815 and didn’t leave until 1045. Food was bland. The chef was either tired or just sucked.

Benihana - Chandler
Responded 8 hours ago

Ariel, With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
CR
1 review
Dined on February 16, 2020
Overall5food5service5ambience5

Fun way to eat. Chef was skillful. Our happiness seemed important

R
Las Vegas
26 reviews
Dined on February 16, 2020
Overall3food4service3ambience3

Service was incredibly slow. Food was good. We had 645 reservations, got out at 9.

Benihana - Chandler
Responded 8 hours ago

Roger, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
OT
Phoenix
1 review
Dined on February 16, 2020
Overall5food5service5ambience5

Great people. Very helpful and nice. We had a lot of fun.

OT
Phoenix
1 review
Dined on February 16, 2020
Overall5food5service5ambience5

It was delicious and this is one of my favorite restaurants! I will most definitely visit this restaurant again and they had great service and the food was outstanding!

OT
Minneapolis
1 review
Dined on February 16, 2020
Overall5food5service5ambience5

We were celebrating my mom’s 75th birthday. Another lady was also celebrating her birthday. The servers and chef were excellent. The manager was stressed from the beginning and made it somewhat uncomfortable. Guests should be greeted in a welcoming way for being seated. As we were in middle of our meal, he said to Sam rather rudely, you need to go over there when done. Rude to us and said rudely to him.

The manager then sang happy birthday with our server. She was a gem from the beginning to the end. He seemed rushed like he couldn’t wait to be done.

This wasn’t my first experience at a Benihana. I have never felt so unwelcome by a manager at any restaurant.

AE
1 review
Dined on February 15, 2020
Overall4food4service4ambience4

Our service was good. Food preparation was ok. Kids were running and screaming so was not quite so enjoyable.

S
Phoenix
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

This was a great experience! Extremely happy with our meal!

CP
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

The food was amazing and Jeffery was an excellent chef!

T
1 review
Dined on February 14, 2020
Overall2food2service2ambience2

the chef was messing up on my order and then blaming the server.

Benihana - Chandler
Responded 4 days ago

Tami, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
WN
1 review
Dined on February 14, 2020
Overall1food1service1ambience1

So we had reservations @ 5pm on Valentine’s Day for dinner, when we get there there a guy out side who I assume is a manager telling people that they are closed! He said they had an issue with all of their table top grills and can not serve any one , there was no notice or anything so now we have to go try to find dinner some where else.

Benihana - Chandler
Responded 4 days ago

Woodrow, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

Report
LL
Phoenix
3 reviews
Dined on February 14, 2020
Overall1food1service1ambience1

Closed because of no gas, I guess

Benihana - Chandler
Responded 4 days ago

Linda, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
JR
1 review
Dined on February 14, 2020
Overall1food1service1ambience1

Terrible customer service and resolution to the issue on Valentine's Day. No one can predict the restaurant equipment but the customer service that followed was bad at best wish for a better outcome but that day is hard to get any reservations anywhere and to be told sorry and that it. CRAPPY FOLLOW UP.

Benihana - Chandler
Responded 4 days ago

Joe, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

Report
J
1 review
Dined on February 14, 2020
Overall1food1service1ambience1

Our plans were ruined after finding out that. We would not be eating there. Due to the grills not working. The staff did nothing to try and find a solution.

Benihana - Chandler
Responded 4 days ago

Jorge, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
MS
1 review
Dined on February 14, 2020
Overall1food2service2ambience1

I had dinner reservations set for valentine's day and we get there then they seat us and all the grills were down... they had to cook our meal in the back which the good did not taste the same... and it was my valentine's first time going to this restaurant and she didn't get the full experience. So we were very disappointed.

Benihana - Chandler
Responded 4 days ago

Matt, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

Report
OT
Phoenix
1 review
Dined on February 14, 2020
Overall1food1service1ambience1

Looked forward to a nice Valentines dinner, arrived for our reservation and we were seated within 15 min, that’s when it all started, waitress kept coming by checking the temp of the grill, we ordered drinks. Drinks were quick, followed by dinner order, waitress/ chief served salad followed by miso soup. About 15 min later manager came by to state the tepen grills were not working but if we were patient they may become operational in approx 30-45 min, he told us we could wait or leave. We waited 35 min manager came back to state no chance they could cook on the grills but they would cook in the kitchen and price would be adjusted by 50%. We choose this since we were already waiting, dinner was served luck-warm and dried out. Bill was adjusted by 50% and was still $60.00.

What a disappointment, bad judgement by management to allow this disaster to continue when they had no idea if this issue could be corrected and was not then to offer to cook in the kitchen and serve a cold dry meal and still expect to collect $60.00. It will be a long time maybe never that I return to Benihana location

Benihana - Chandler
Responded 4 days ago

On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

Report
SC
1 review
Dined on February 14, 2020
Overall3food3service3ambience3

Food could have been better. Meat over cooked. Chef was pleasant, but food could have been better.

Benihana - Chandler
Responded 4 days ago

Sparkle, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

Report
JW
1 review
Dined on February 14, 2020
Overall2food2service1ambience1

Wasn't as good as the last 2 times. The chef just didn't have the crow appeal. Some of the vegetables were burnt.

Benihana - Chandler
Responded 4 days ago

Jim, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
C
1 review
Dined on February 13, 2020
Overall3food4service2ambience3

It was lots of fun for the kids and the staff was very friendly, however, it took numerous attempts to flag down a server to get sweetener for iced tea and forks for salads. These are things that should have been offered with those items. It was nearly impossible to get anyone’s attention. The food is good and the steak is delicious but definitely not worth the$30-$40 price tag per entree. There are so many people crowded at one table that there is barely room for all of the dishes they put in front of you and the whole place is really loud. I took my daughter (10), my son (7) and their grandparents. Had 2 kids meals, no alcohol at all and the grandparents drank water. I walked out of there $190 poorer. Like I said, it was fun for the kids and we all enjoyed ourselves but I certainly wouldn’t do it again.

JF
Phoenix
1 review
Dined on February 12, 2020
Overall4food4service4ambience3

The food is tasty but it’s always messy. The services a nice but over worked.

OT
Phoenix
1 review
Dined on February 11, 2020
Overall5food5service4ambience5

Valentines Day! ❤️

KB
Phoenix
7 reviews
Dined on February 11, 2020
Overall5food5service5ambience5

Great food. Excellent chef. Lots of fun.
Highly recommend.

OT
Phoenix
1 review
Dined on February 10, 2020
Overall5food5service5ambience5

Eventful show with fantastic food & Q was enjoyable and Entertaining

p
Phoenix
4 reviews
Dined on February 10, 2020
Overall4food5service5ambience4

Our party was seated at least 30 minutes to 45 minutes later than our reservation, so the organization needs some work. The service was amazing though. Our server and chef were personable, competent, and friendly. The food was very good as well. Overall it was a very enjoyable birthday celebration.

VS
Phoenix
11 reviews
Dined on February 8, 2020
Overall2food2service2ambience3

The first impression was negative as the host / greeted verbally stated he would “seat us when we he can” even though we had a reservation. Though he quickly changed his course, it was a terrible way to start the night. Attending these style places I appreciate that the show and energy is a big part of it. Maybe it’s allowable to lower food quality expectations a little bit but...dumplings had no discernible flavor or texture, the dipping sauce tasted like vinegar with too much ginger (no balance). The salad had the same issue with the dressing, all ginger. Then we waited an extra 15 minutes as they sent the wrong “chef” to our table. Our server, Hanna, was awesome (the one bright spot) and did offer to comp each party and explained / apologized for the delays. Our chef Matt finally came and had good energy. His presentation was average yet he was trying. The food was average which probably wouldn’t have changed based on the chef. Lastly, the cocktails were decent but overpriced and had they been 20% cheaper we’d have ordered more. These type experiences (failures on multiple levels) are the type that keep patrons from giving establishments a second chance.

Benihana - Chandler
Responded on February 18, 2020

Vernon, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
TM
1 review
Dined on February 6, 2020
Overall4food5service4ambience2

Great food, great service, good show. Only went because we got a discount for a birthday but will be returning again soon.

Benihana - Chandler
Responded a day ago

Awesome Troy! We wish you a Happy Belated from the Benihana team! Come back soon!

Report
PB
Phoenix
9 reviews
Dined on February 5, 2020
Overall5food5service5ambience5

Our tepan chef (Geoffrey) was excellent and very attentive. The food was cooked perfectly and tasted great.

Benihana - Chandler
Responded a day ago

Fantastic Page! Your feedback is appreciated. We will be sure to share your kind words with the team.

Report
p
Phoenix
30 reviews
Dined on February 4, 2020
Overall2food4service1ambience2

This was going to be a special birthday dinner, but fell way flat. The front desk made us sit 20min before our reservation so they could fill a table. We had just got our drinks at the bar for Happy Hour so we didn't get to sit & relax. Then we were seated way in the back. Seems like they forgot us for a while. When the extremely swamped waiter came to get our drink & food orders, he was so flustered that he had to come back several times to get it right. We had 3 birthdays at our table. Not sure what happened at the other end of the table, but something did that made the chef leave the minute the meal was served & he rarely spoke during the presentation. Then we sat there, and sat there, and sat there. No one came. Finally two of the couples thru down some cash & left. The rest of us sat there. There was no birthday song, no birthday ice cream, & we couldn't even get the check or water. Finally one man went & grabbed the server. We got our checks, but not birthday ice cream or water. SUCKS! Ruined my birthday!!!

LA
Phoenix
2 reviews
Dined on February 3, 2020
Overall3food3service5ambience4

Husband steak over cooked asked for medium rare absolutely no pink to it. Shrimp rubbery was disappointed this time

Benihana - Chandler
Responded on February 14, 2020

Lyn, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

Report
RL
1 review
Dined on February 1, 2020
Overall1food1service1ambience1

All 10 of the guest at the table we sat at left due to waiting an hour for food. And when they were going to cook the we were told that we would have to wait 15 mins longer due to grill not being turned on. So after about an hour and half we left with the other guest and not discounts or vouchers were given for the inconvenience.

Benihana - Chandler
Responded on February 14, 2020

Reg, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report
OT
1 review
Dined on February 1, 2020
Overall3food5service4ambience3

Long waits with reservations

FT
Phoenix
1 review
Dined on January 31, 2020
Overall5food5service5ambience5

Awesome place to eat. Great atmosphere. Lots of fun and enjoyable

Benihana - Chandler
Responded on February 18, 2020

Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

Report
TA
Los Angeles
30 reviews
Dined on January 30, 2020
Overall4food5service3ambience3

While I have patronized Benihana a few times in the past, this particular experience was less stellar. Unfortunately, the chef stretched out preparation of foods longer than normal, so portions of the meal were cold and could not be enjoyed together.

Benihana - Chandler
Responded on February 18, 2020

Thank you Tracy, so much for your feedback, we hope to see you back again soon!

Report
J
Phoenix
39 reviews
Dined on January 30, 2020
Overall5food5service5ambience5

This was probably one of the best times here. Everything was perfect from the service, chef and experience. The chef was entertaining and food was great. At the end the manager came out and sang a happy birthday song for all the birthdays at the table. Even gave his own creative spin on it. I’d have to say he’s one of the better managers that they’ve had in a long time, and I’ve seen a lot come and go the last 13 years that we’ve been here.

Benihana - Chandler
Responded on February 18, 2020

Thank you Jacki, for your feedback! We wish you a Happy Belated from the Benihana team! Come back soon!

Report
WM
Phoenix
6 reviews
Dined on January 29, 2020
Overall4food4service4ambience3

I enjoy the food cooked on the grill.Seems like you get less food. The cooks used to have extra rice to go around the table. Now he's lucky to have a bowl full for everyone.

Benihana - Chandler
Responded on February 18, 2020

Fantastic Willie! We appreciate you dining with Benihana, thank you for the kind words!

Report
B
1 review
Dined on January 29, 2020
Overall5food4service4ambience4

Thought the server could have been more efficient but everything else was good. Loved getting the birthday coupon . Thanks

Benihana - Chandler
Responded on February 18, 2020

Thank you Babbette, for your feedback! On behalf of the Benihana team we look forward to serving you again!

Report

Tweets by Benihana - Chandler