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Sunday, May 13, 2018
We had 8:15 pm reservations for our family of 5. We were celebrating 2 of of our kids. We arrived to the restaurant and checked in at 8:05. We were not seated until 9:10 pm! We had 3 children with us; 14, 10, and 5. We were seated at table an hour late and then waited another 30 minutes. The wait was unbelievably long and eating at 9:30/10:00 is ridiculous.
Everyone around us was seated 45 min to an hour late too.. kids crying, adults angry. The poor hostess took the brunt but I wouldn’t recommend taking reservations if you are going to be that behind. The hostess was not honest about the wait either (numerous times asking) so people were 30 min waiting & then too late to leave & go elsewhere.
The cook was really reall
Yummy food and service was great! Love the interaction between the chef and diners. My group had a wonderful time.
Benihanas is always a good choice for family fun. Sign up for the chef table to enjoy a $30 gift certificate on your birthday!
Benihana in Burlingame has the best view as it is in the waterfront. You can see planes landing and taking off while having lunch. Our chef - Leo was excellent, he was very professional and kept it lively and fun for everybody. The food was good and we will definitely come back again to celebrate more birthdays and anniversaries.
The waiter was rude and demand i give him a biggee tip when the service was horrible not to mention my daughters food had a hair in it after i let the waiter know he did not even offer to take that plate off the bill bad experience my daughters birthday was a bad experience at benni
Food & People are great, BUT everytime we go to this location the windows, the doors, the tables and the bathrooms are all filthy and disgusting. Not once or twice, it’s been that way the last 4-5 times we have been there. Good thing my kids love this place!
We had reservations at 6pm and didn’t get seated until over 1 hour later. Also, I requested one of the more private rooms due to a family member having a disability and they did not accommodate us and they never usually do when I request this. Our chef was Cameron and the food was the worse I’ve ever had there. We usually go here a lot and have never experienced the food tasting as bad as it did that night . He put way too much lemon on the chicken and it tasted sour. Fried rice was dry and no flavor. The zucchini & onions were terrible and usually are always very tasty. My sons chateubriand had a funny taste as well. Won’t be going back there anytime soon. Benito is the only chef that cooks everything the best always.
This place is consistently a fun locale to grab a meal. The chefs are awesome in their preparation of the meal and their energy of presenting the entire process. The menu has food has tasty and varied items to choose from and also very tasty drinks. The environment is truly fun and vibrant. I can honestly recommend this place for its fun environment, quick service, and chef entertainment.
My last experience was nice as usual. However, the server unfortunately put my take-home order in where I ordered regular rice and got spicy rice. An additional item I ordered on was incorrectly placed on another guest’s bill. The bill was correctly quickly and with honest apology. Stuff happens and it was corrected so no worries there.
The rice however wasn’t discovered until I got home so it was too late to get that corrected. :-(
An entertaining dining experience for the family.
Our server was not good at all. Not focused didn't check on us. Probably the worst I had and I've been there a lot
Outstanding teppanyaki style restaurant with tables for 8 or more.
The food is well prepared and fairly expensive for what you get. The drinks were surprisingly slow in coming and the waiter had to be flagged down for a second round. Overall a good experience and opportunity for a family outing.
My Husband and I celebrated our Anniversary and we had a blast! Our cook and server were awesome and made us feel comfortable.
Way way too loud on a Saturday night and they refused to honor our coupons since we lacked a secret password...that was so secret they never even gave it to us.
I was excited to take my I family to our annual dinner since we don’t celebrate the holidays due to our work schedules. This was my second year dining at your restaurant as my Christmas present to them The food was excellent and my young grandchildren ate everything on their plates I was not pleased with the chef (Ken) because he did not entertain us like others have in the past I was disappointed There were other young adults at the other side of us and I felt bad for them In the future can I request the top chef for my table? Service was good Thank
I had my first visit at Benihana in San Francisco. It was a great experience as far as dining was. The cooks were pretty much of an entertainer too with utensils as their musical tools. Great performances! Great cooking expertise. Because of this, when I invited my former boss and his wife from the Philippines for lunch, I had only 1 place in mind .... Benihana! This time at the Burlingame area. Awesome!
It’s a good place for a kid’s birthday. We had a reservation and were on time, but we had to wait awhile to be seated.
Overall, the food and atmosphere was great. However, I was there for lunch with family for my son's birthday and usually they bring out the birthday treat and do a photo, neither was offered except for the ice cream off the kids menu. Kind of took the first time experience away from him and we felt sort of forgotten about that he was there to celebrate his birthday. But nonetheless, it was a good time.
One of the most horrid dining experiences I’ve ever had. We had to wait over an hour for chef to come out, and once he was out he was very dull, unhappy and it just look like he did not want to be there. He didn’t do any tricks or entertain us in any form and he was completely rude. Service was extremely slow. And I think and we did not get a green teas or a happy birthday celebration. Truly disappointed in Benihana’s service and will no longer be returning.
In typical Benihana fashion, we were greeted with smiles and seated promptly based on our reservation. The food was delicious and the service was attentive. I would suggest bringing the Teriyaki Salmon back to the menu.
Waiter was too slow. Hardly came back to check on us.
Great for birthdays!!
I love that style of cooking seems very healthy and a good menu!
It was my birthday and I didn’t get a picture or anything??
There was a group of 20 young girls that were very loud and annoying. Very disappointed this time. This has never happened in the past. I will be reluctant to come back especially for a special occasion.
The food was great and service was quick and good to us. What I absolutely hated abt my first experience here was that it was full of noisy children. But there was one especially annoying, everyone would look at them and stare but the lazy mother wouldn’t do crap abt it . Maybe the manager should have said something to them idk it was awful. You expect to have a nice time for the price you are paying 🤦🏻♀️!!!
Rude hostess and slow waiter service but decent food
Loved the cook was very polite and very silly the waiter same man as always does a wonderful job
Walking in the music was blaring, I thought I was walking into a night club, it has never been like that.
I mentioned it to the hostesses and both just laughed.
Celebrating a Birthday. Which I have done many times here. Our chef David was very entertaining and humorous! We all had a great evening!!!
The chef was horrible. He talked so fast we couldn’t even understand him. For $300 I expected more....
Was here for my 22nd birthday with a good friend and my parents, was very excited to experience Benihana for the first time ever and I wasn't disappointed. Would definitely come back again preferably soon.
It was a very unpleasant experience. We had a 4:30 reservations and didn’t get seated until 5:15. The chef didn’t come out until 6:30 we weren’t out of there until 7:30. It was ridiculous. Quality of food is definitely run down. Service was terrible. I talked to the manager about our chef not coming out yet and we’re tired of waiting she didn’t bother making any gestures to keep the customer happy. Even though this was one of my favorite places to eat; I will never go there again after this experience.
We waited over an hour at the table for the chef to come to make our food. The smoke from the grill blew in our faces and eyes the whole time.
It was a birthday celebration and they put us in a room with absolutely NO AMBIANCE AND NO LIGHT OR VIEW. I came there for a view or at least light and bright. I guess I liked the chef and not the valet parking. Self parking would have been faster.
Benihana's is one of mine and my husband's favorite restaurant until the other night. Our reservations were at 7pm. We didn't get seated until around 8:15pm, we waited until almost 9pm to have the chef come out and start cooking. My husband's steak and another customer's order was way undercooked, they had to wait again to have it cooked to their liking. Two other customers left because they couldn't wait any longer. I don't know if the chef was in a bad mood that day, but his performance was not up to standard, I mean $42 a plate for this kind of service is a little steep. We were disappointed.
Had reservations at 7. I checked in and they said 15 min. 7:30 and still no table. I went up front and they said I didn’t have a reservation, even though I had their pager. I finally got a table at 7:40. The waiter finally came at 8:00 and took orders. The chef never showed up, so we left at 8:40 without eating. I went to the floor manager and explained the situation. She rolled her eyes and said ‘sorry’ and walked away without resolving the problem. I’ve been a patron of Benihana’s for 30 yrs. I will Never go back!!
It was a really good experience, first time there and it was excellent food
Was great. Food was fantastic as always. Will be coming back for years to come! A+
Had reservations at 7:00 PM. We waited around 45 minutes to be seated and then another 45 minutes until our hibachi chef showed up at the table. Noticed on the bill that we were charged for extra sides that we did not order. Food was good.
They were so far behind that we spend more than 3 hours there. Our waiter kept saying the chef is coming and after the 3rd time he disappeared and did not see him for more than 30 minutes. When the chef finally came, he cooked so fast that I don’t think he cooked my food all the way through because I got sick the next day and had to go to the ER. The table next to us arrived about 2 hours after us and pretty much finished about the same time. Our waiter had no sense of time that I had to bring my daughter to the bathroom only to find that they already brought my ice cream with a candle (it was my birthday). He told my husband that he’ll be back to help us take a picture and of course totally forgot. We usually go to the Benihana in Japantown but decided to go to the Burlingame one because it was closer to our house. I can say I will never go to that Benihana again. I really didn’t think our waiter deserved the 18% gratuity but it was automatically added to our bill because we had a party of 8. Too bad we couldn’t give separate gratuity to the chef as I am aware they share it.