Benihana - Burlingame, CA

Benihana - Burlingame, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Chris

   San Francisco4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We come here often. It was a weekday and we got our own table. Felt very quiet and intimate for me and my lady. Great times
   

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2. C

   Clifford

   San Francisco4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service, no wait. Friendly staff and easy parking
   

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3. K

   Kirk

   San Francisco3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   always good. food is great and service is good. not busy and noisy when I was there.
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hi Kirk, Thank you for your kind words about our food and service. We're thrilled to hear that you enjoyed your experience at Benihana - Burlingame, CA. We always aim to provide our guests with great food and service, regardless of how busy we are. We appreciate your feedback and look forward to welcoming you back soon. Best Regards, The Management Team
   

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4. C

   Carlos

   San Francisco32 reviews

   5.0

   Dined on April 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite restaurants to go to. Delicious food every time.
   

   Benihana - Burlingame, CAResponded 5 days ago

   Hi Carlos, Thank you so much for your wonderful review and for making Benihana - Burlingame, CA your favorite restaurant! We're thrilled to hear that you enjoyed our food and service. We always strive to provide the best dining experience for our guests. Your feedback is greatly appreciated and we look forward to serving you again soon. Best, The Management Team
   

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5. F

   Feon

   San Francisco1 review

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Been there for lunch couples time. This time is for my son’s birthday. Food was great, chiefs did a good.job. But service was okay, could be better.
   

   Benihana - Burlingame, CAResponded on April 29, 2025

   Thanks for the review, Feon! We're thrilled to hear that you chose Benihana - Burlingame, CA for your son's birthday and enjoyed our food. We're also glad that our chiefs did a good job on your visit. We're sorry to hear that the service didn't meet your expectations. We value your feedback and will strive to improve. We hope to serve you again soon for a better experience.
   

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6. k

   kim

   San Francisco1 review

   1.0

   Dined on April 24, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   We waited until 9:30 for our cook to come. We waited over an hour. This was suppose to be a birthday celebration but it was awful. I wish they would’ve told us wait time before hand. Manager still came to the table and told me we had only been waiting 30 minutes after being there over an hour trying to tell us we were lying…
   

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7. Z

   Zeze

   San Francisco1 review

   1.0

   Dined on April 22, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Honestly terrible, the ambience was terrible there was a guy loudly speaking on his phone and cursing his mind off and using slurs. Waiter forgot about us half of the time and the food came room tempsture after waiting so long for it. Since we sat near the bar area we saw a chef stick his bare hand into the lemons that are out into or on the tins of the cups, i don’t care if he washed his hands he should’ve used something else to pick it up. Just such a bad experience and if you want to give it a chance even through the bad reviews, it’s not worth it!
   

   Benihana - Burlingame, CAResponded on April 24, 2025

   Thanks for the review, Zeze. We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. We strive to provide a comfortable and enjoyable atmosphere for all our guests, and we regret that we fell short during your visit. We apologize for the delay in service and the room temperature food. We also take your comments about the ambiance seriously and will discuss this with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide the quality experience you expected from us.
   

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8. R

   Ron

   San Francisco2 reviews

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   It was excellent and it wasn't! Appetizers were very good! They asked if we wanted white or fried rice which comes with the meal, we opted for fried rice but we we were charged for chicken fried rice which we didn't order, an extra $30 for the 4 of us. The scallops and calamari were excellent BUT the shrimp and meat were overcooked, dry and tough! My lobster should have been tender and sweet BUT it was overcooked also, dry and tough! Filet Mignon should melt in your mouth BUT that definitely wasn't the case?? It was overcooked even after we asked for it to be barely medium. It was my birthday, I ordered one drink, a Baby Blue Ocean for $17.50 and if it had any alcohol in it it was imperceptible?? We did have a good time! The cook put on a good show as usual. All in all it was fairly good. Overpriced for the quality of food we received!!
   

   Benihana - Burlingame, CAResponded on April 20, 2025

   Thanks for the feedback, Ron! We're thrilled to hear that you enjoyed our appetizers and the filet mignon. However, we're sorry to hear that our main dishes and drinks didn't meet your expectations. We always aim for excellence and it's clear we missed the mark with your shrimp and meat. We appreciate your honest review and will take it into account as we continuously strive to improve our food and overall dining experience. We hope to have the opportunity to serve you again soon!
   

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9. O

   Oscar

   Unspecified1 review

   4.0

   Dined on April 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really nice but really expensive 150$ for 2 people
   

   Benihana - Burlingame, CAResponded on April 14, 2025

   Hey Oscar, Thank you for taking the time to share your feedback. We're glad to hear that you found our service to be nice. However, we're sorry to hear that you felt our pricing was high. We strive to provide a dining experience that reflects the best of Japanese cuisine at a reasonable price, and we're sorry if we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our services. Best regards, Benihana - Burlingame, CA Management Team
   

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10. S

    Shivani

    Unspecified1 review

    5.0

    Dined on April 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was lively and entertaining, amazing food love
    

    Benihana - Burlingame, CAResponded on April 14, 2025

    Hi Shivan, We're thrilled to hear that you had an enjoyable experience at Benihana - Burlingame, CA! It's wonderful to know that our lively atmosphere and amazing food contributed to your love for us. We always aim to provide an enjoyable and memorable dining experience for our guests. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best, The Management Team
    

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