Benihana - Burlingame, CA

Benihana - Burlingame, CA​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. K

   Kirk

   サンフランシスコ・ベイ周辺評価・口コミ (3)

   5.0

   3日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 4
   4. 雰囲気 4

   always good. food is great and service is good. not busy and noisy when I was there.
   

   Benihana - Burlingame, CA2日前に返信済み

   Hi Kirk, Thank you for your kind words about our food and service. We're thrilled to hear that you enjoyed your experience at Benihana - Burlingame, CA. We always aim to provide our guests with great food and service, regardless of how busy we are. We appreciate your feedback and look forward to welcoming you back soon. Best Regards, The Management Team
   

   この情報は役に立ちましたか？

2. C

   Carlos

   サンフランシスコ・ベイ周辺評価・口コミ (32)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   One of my favorite restaurants to go to. Delicious food every time.
   

   Benihana - Burlingame, CA4日前に返信済み

   Hi Carlos, Thank you so much for your wonderful review and for making Benihana - Burlingame, CA your favorite restaurant! We're thrilled to hear that you enjoyed our food and service. We always strive to provide the best dining experience for our guests. Your feedback is greatly appreciated and we look forward to serving you again soon. Best, The Management Team
   

   この情報は役に立ちましたか？

3. F

   Feon

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   4.0

   2025年4月27日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 3
   4. 雰囲気 4

   Been there for lunch couples time. This time is for my son’s birthday. Food was great, chiefs did a good.job. But service was okay, could be better.
   

   Benihana - Burlingame, CA7日前に返信済み

   Thanks for the review, Feon! We're thrilled to hear that you chose Benihana - Burlingame, CA for your son's birthday and enjoyed our food. We're also glad that our chiefs did a good job on your visit. We're sorry to hear that the service didn't meet your expectations. We value your feedback and will strive to improve. We hope to serve you again soon for a better experience.
   

   この情報は役に立ちましたか？

4. k

   kim

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   1.0

   2025年4月24日にご来店

   1. 総合評価 1
   2. 料理 5
   3. サービス 1
   4. 雰囲気 3

   We waited until 9:30 for our cook to come. We waited over an hour. This was suppose to be a birthday celebration but it was awful. I wish they would’ve told us wait time before hand. Manager still came to the table and told me we had only been waiting 30 minutes after being there over an hour trying to tell us we were lying…
   

   この情報は役に立ちましたか？

5. Z

   Zeze

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   1.0

   2025年4月22日にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 2
   4. 雰囲気 1

   Honestly terrible, the ambience was terrible there was a guy loudly speaking on his phone and cursing his mind off and using slurs. Waiter forgot about us half of the time and the food came room tempsture after waiting so long for it. Since we sat near the bar area we saw a chef stick his bare hand into the lemons that are out into or on the tins of the cups, i don’t care if he washed his hands he should’ve used something else to pick it up. Just such a bad experience and if you want to give it a chance even through the bad reviews, it’s not worth it!
   

   Benihana - Burlingame, CA2025年4月24日に返信済み

   Thanks for the review, Zeze. We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. We strive to provide a comfortable and enjoyable atmosphere for all our guests, and we regret that we fell short during your visit. We apologize for the delay in service and the room temperature food. We also take your comments about the ambiance seriously and will discuss this with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide the quality experience you expected from us.
   

   この情報は役に立ちましたか？

6. R

   Ron

   サンフランシスコ・ベイ周辺評価・口コミ (2)

   3.0

   2025年4月19日にご来店

   1. 総合評価 3
   2. 料理 2
   3. サービス 5
   4. 雰囲気 5

   It was excellent and it wasn't! Appetizers were very good! They asked if we wanted white or fried rice which comes with the meal, we opted for fried rice but we we were charged for chicken fried rice which we didn't order, an extra $30 for the 4 of us. The scallops and calamari were excellent BUT the shrimp and meat were overcooked, dry and tough! My lobster should have been tender and sweet BUT it was overcooked also, dry and tough! Filet Mignon should melt in your mouth BUT that definitely wasn't the case?? It was overcooked even after we asked for it to be barely medium. It was my birthday, I ordered one drink, a Baby Blue Ocean for $17.50 and if it had any alcohol in it it was imperceptible?? We did have a good time! The cook put on a good show as usual. All in all it was fairly good. Overpriced for the quality of food we received!!
   

   Benihana - Burlingame, CA2025年4月20日に返信済み

   Thanks for the feedback, Ron! We're thrilled to hear that you enjoyed our appetizers and the filet mignon. However, we're sorry to hear that our main dishes and drinks didn't meet your expectations. We always aim for excellence and it's clear we missed the mark with your shrimp and meat. We appreciate your honest review and will take it into account as we continuously strive to improve our food and overall dining experience. We hope to have the opportunity to serve you again soon!
   

   この情報は役に立ちましたか？

7. O

   Oscar

   Unspecified評価・口コミ (1)

   4.0

   2025年4月13日にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Really nice but really expensive 150$ for 2 people
   

   Benihana - Burlingame, CA2025年4月14日に返信済み

   Hey Oscar, Thank you for taking the time to share your feedback. We're glad to hear that you found our service to be nice. However, we're sorry to hear that you felt our pricing was high. We strive to provide a dining experience that reflects the best of Japanese cuisine at a reasonable price, and we're sorry if we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our services. Best regards, Benihana - Burlingame, CA Management Team
   

   この情報は役に立ちましたか？

8. S

   Shivani

   Unspecified評価・口コミ (1)

   5.0

   2025年4月13日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   It was lively and entertaining, amazing food love
   

   Benihana - Burlingame, CA2025年4月14日に返信済み

   Hi Shivan, We're thrilled to hear that you had an enjoyable experience at Benihana - Burlingame, CA! It's wonderful to know that our lively atmosphere and amazing food contributed to your love for us. We always aim to provide an enjoyable and memorable dining experience for our guests. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best, The Management Team
   

   この情報は役に立ちましたか？

9. A

   Anne

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   1.0

   2025年4月12日にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 1

   Benihana is never 5 stars but it’s normally not too bad. However, today was the worst experience I’ve had. It was a combination of our being extra slow with service, her lack of attention to our table, and the food being terrible. Not once did the server check on us and ask if we needed anything. The one time I did get her attention to come over, she gave me the hand and just gave us to-go boxes, didn’t even ask what it was I needed — I needed water. The food was extra peppery, steak was overcooked. The bill was steep, as you’d expect for a hibachi experience, but I felt pressured to leave a tip. You’d think that paying that much at a restaurant the service would be great. The server stood there watching me as I followed the prompts on the machine to pay for the bill, and it felt like she wanted me to hand her the tip on the spot. I honestly didn’t think she deserved it. I won’t be back here for a while.
   

   Benihana - Burlingame, CA2025年4月14日に返信済み

   Hey Anne, We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. It's never our intention to make our guests feel rushed or neglected, and we sincerely apologize for falling short of your expectations. We take your feedback about the food and service very seriously, and we will address these issues with our team to ensure they don't happen again. We hope to have the opportunity to provide you with the exceptional service and food you've come to expect from us.
   

   この情報は役に立ちましたか？

10. S

    Shawn VIP

    モービル評価・口コミ (2)

    2.0

    2025年4月11日にご来店

    1. 総合評価 2
    2. 料理 2
    3. サービス 2
    4. 雰囲気 2

    Had a really sloppy chef, got rice on at least 3 people. An extra long wait. Server apologized several times. Then table next to us waited about 20 minutes less for a chef.
    

    Benihana - Burlingame, CA2025年4月12日に返信済み

    Hi Shawn, We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. It's disappointing to know that we didn't meet your expectations, especially with regards to the service and the rice incident. We strive to provide the best experience for our guests and it seems we fell short this time. Please know that your feedback has been taken seriously and will be addressed with our team. We hope you'll give us another chance to make it right. Best, The Management Team
    

    この情報は役に立ちましたか？