Benihana - Burlingame

4.3
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3177 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. There is no better view on the waterfront of South San Francisco Bay than at Benihana in Burlingame. You can watch the tide rolling in or the jumbo jets on arrival at San Francisco International airport, all while dining on a delicious meal at the teppanyaki grill or enjoying a sushi feast in the lounge. Express Lunch is served Monday through Friday from 11:30 a.m. - 3 p.m. and Happy Hour is available from Monday to Thursday from 4-7 p.m. An 18% service charge is added to all guest checks for parties of eight or more.
What 3177 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.1
service
4.1
ambience
3.9
value
Noise · Moderate
79% of people would recommend it to a friend
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B
Seattle
1 review
Dined 2 days ago
Overall1food4service1ambience1

Only thing worse then the horrible service was the poor response by the manager.

OT
San Francisco
1 review
Dined 2 days ago
Overall4food4service2ambience3

Our Chef, Benito was fabulous as always! However, our waitress was unpleasant, gone for 20 minutes at a time and had poor communication skills.

OT
1 review
Dined 2 days ago
Overall5food5service5ambience5

Enjoyed the personal service. Waiter and chef were great. A good time.

OT
1 review
Dined 2 days ago
Overall1food2service2ambience3

Rezzie at 330pm. Table not ready so went to bar. Extremely understaffed with dirty tables and bar area. No busboys to clean and bartender with a handful of receipts and orders... We couldn’t bear to pressure him so we went back to wait at the greeting station. About 10min. later they sat us and we wait and wait. Half hour later,
NO water, cocktails or acknowledgement of us sitting there??? I had to go to the greeting area and remind them that we were there??? So awkward!!! Finally, we got a sweet young guy running over and trying very hard to service us, while a chef was yelling over to him that he needed some thing? He kept having to come over and apologize for the delay in getting our drinks as the bartender was busy and appetizers were delayed. The customers were very annoyed that there California roll did NOT come until the
Chef started our meal and that took forever. Actually, the Chef arrived looking exhausted approx. 1 hour after our scheduled ressie. I LOVE Bennihana and will continue going but NOT at that time again... Very badly managed... new manager might be in order??? Never have I experienced this horrible situation at Bennihana in 30 years!!!

OT
1 review
Dined 4 days ago
Overall5food5service5ambience5

valentine’s

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NN
1 review
Dined 4 days ago
Overall3food4service2ambience4

We have to remember not to come here during the holiday weekend. Price for lunch and dinner is the same during the holidays. The waitress forgot to serve our wine and we were 1/2 through our lunch. I asked the chef to add teriyaki sauce to add to my calamari, and since the waitress failed to get it, he served me by food and said maybe next time, however the person next to me asked again and the chef catered to him. Our food was more than everyone else on the table, however our meal did not come with dessert. We always go here for Valentine’s, so this maybe our last year. The service is not worth it for a lunch that cost $150.

C
San Francisco
10 reviews
Dined 4 days ago
Overall4food4service3ambience4

Service could be a bit better: It took 10-15 minutes after we were seated to get our drink order (and at that time our party and the rest of the table were already to order our meals as well). And, after our drinks order was taken, it took another 10-15 min for the drinks to arrive and also order our meals so it took approximately 30 min after we were seated to actually order our meals.

The chef was great - interactive, asked how we wanted our meat cooked and kept us engaged. The service then started to pick up and being more tentative (such as taking our empty salad and soup bowls).

Overall, I still like this place since the food and ambiance is still good, and will be coming back again.

OT
San Francisco
2 reviews
Dined 5 days ago
Overall5food5service5ambience5

Everything was really good from service to food.

PW
San Francisco
1 review
Dined 5 days ago
Overall5food5service5ambience5

Brian was great and when I eat there for now on I’ll love for him to be my cook

ON
San Francisco
1 review
Dined 5 days ago
Overall5food5service5ambience5

I noticed your prices went up again. My wife and I were here only last month and we always order the same thing. She orders Ocean Treasure and I always order the Benihana Special.

OT
1 review
Dined 5 days ago
Overall5food5service3ambience2

We made a reservation through open table, and we went in and were able to get seated, we are at a table of eight. Our server was nice, I took a while for the appetizers and the chef to come out. He kept up with the beverages, the noise level was pretty loud in there, it was hard to hear and communicate with the chef. Overall still had a great time food was amazing, especially the shrimp Crunchyroll made by the sushi chef Anna love it!

n
San Francisco
4 reviews
Dined 6 days ago
Overall5food5service5ambience5

Chef Robert was great... he was on time, funny and interacted with us and the food was amazing.

EB
1 review
Dined 6 days ago
Overall5food5service4ambience4

EXCELLENT customer service and great food. I had a great time!

OT
San Francisco
3 reviews
Dined 6 days ago
Overall5food5service5ambience4

Chef was fantastic! Excellent show for us.

OT
San Diego
2 reviews
Dined on February 11, 2020
Overall4food5service4ambience4

Busy for a Tuesday night. Our cook was engaging and everything was cooked perfectly.

OT
San Francisco
7 reviews
Dined on February 11, 2020
Overall5food5service5ambience5

Benihana's never disappoints. Tonight, we had lots a delicious surf and turf. Lobster. Yum!

w
San Francisco
2 reviews
Dined on February 11, 2020
Overall5food5service5ambience5

Benihana's is always a great experience.
We always enjoy trying different combinations of food.

J
1 review
Dined on February 8, 2020
Overall3food4service5ambience1

The restaurant was WAY too loud. Food was good, but the tables could use a bit more separation so the restaurant is way quieter.

Benihana - Burlingame
Responded on February 12, 2020

Jason, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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RP
Sacramento
15 reviews
Dined on February 7, 2020
Overall4food5service4ambience5

Great food and good service.

GT
San Francisco
109 reviews
Dined on February 6, 2020
Overall3food3service3ambience3

We had a reservation but it still took the staffs few minutes to figure out where to seat us when we arrived. We were seated with a family of 3 and a mother with a little boy who go there every week. My friend loves tempura and California roll, so she decided to order the lunch love boat which had everything that she wanted. However, the waitress had initially told us that we would need to move to the bar to order that love boat, but when we got up to move she immediately told us we could still sit at the hibachi table to order the love boat but the wait would be about 30 minutes “as the kitchen is very slow.” We sat down and ordered the love boat for my friend and a filet mignon hibachi lunch with a side tekka (tuna) roll for myself. My friend’s love boat came before the chef even started his grill at our table! So clearly that waitress was lying to us since the love boat was a very good value with sashimi, tempura, edamame, California roll, your choice of 3 different meat (chicken, salmon, or julienne beef), salad, white rice, miso soup, and a slice of orange as dessert, comparing to what you would get from the more expensive hibachi grill lunch, which to me was nothing but a show that I didn’t find so special. All I got was a miso soup, a vegetable fried rice, a little sautéed vegetables, and my choice of meat which I had chosen the filet mignon. The tekka roll that I had ordered was average, and it’s presentation wasn’t very good despite the price of $7.50 which is slightly pricier than a better Japanese sushi restaurant elsewhere. I think this place is best for celebrations, as they did give me a complimentary ice cream and a printed photo for my birthday. Other than that, I would not go there for a truly nice meal.

Benihana - Burlingame
Responded on February 12, 2020

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
San Francisco
3 reviews
Dined on February 4, 2020
Overall4food3service3ambience3

Good news: Good environment for small children and families. Food is served with flair.

Bad news: Environment is drab and uninspired. I haven’t been to this location in more than 20 years and it seems nothing has changed. The carpets do not appear to ever have been cleaned.
Noise level is very high.

OT
San Francisco
2 reviews
Dined on February 4, 2020
Overall2food2service1ambience2

Service needed work. Server visited to take our drink order, served our drinks and we didn’t see her again until the end of dinner.

D
San Francisco
70 reviews
Dined on February 3, 2020
Overall3food3service4ambience3

Benihana is good for groups and to watch the entertaining chefs. Our chef was a little distracted and didn't do all the tricks we are used to. The offer of the birthday voucher is a nice touch but we didn't get the customary ice cream and picture. It was very loud and there isn't anything to absorb the noise. I would not visit here again, unless it was someone else's choice as it is not my go to spot.

Benihana - Burlingame
Responded on February 12, 2020

Deedee, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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LG
San Francisco
1 review
Dined on February 2, 2020
Overall5food5service5ambience5

I have been to this site many times. I was sad to see they have omitted the lunch menu from their weekend menu now. Everything was dinner pricing. That was unexpected to my budget. We went on Super Bowl Sunday. They mentioned they had a bunch of cancellations which worked well for us. Our grill master Benito was awesome. He kept the attention of everyone at our table. My daughter is allergic to seafood and he made sure to cook all of her food first so there would be no cross contamination. I appreciated his care. The service was attentive and the food delicious. I just wish they had the lunch menu back.

Benihana - Burlingame
Responded a day ago

Thank you Linda, We are happy to hear that you enjoyed the dining experience!

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OT
1 review
Dined on February 1, 2020
Overall4food3service4ambience4

Lots of people. Mediocre food. Great view

J
San Francisco
2 reviews
Dined on February 1, 2020
Overall4food4service3ambience3

Food taste/quality was great, and the cooking "show" was average. Our chef lacked in personality and rarely smiled. He also did not seem to know how to prepare the vegetarian meal at our table. On previous visits, other chefs usually reserve a section of the grill for the vegetarian meal prep with a dedicated spatula so not to cross contaminate with the seafood and beef dishes. This chef did not do this and had to be told to keep the shrimp tails away from the grilled tofu as they were touching, and not to use the same spatula. This part was disappointing. Also, a common cocktail ordered by our group was not made properly by the bar and required a visit to the bar to speak directly with the bartender (who used the wrong ingredient and ratios). The older bartender knows how to make a good cocktail ... however, the younger bartender may know the restaurant drink specials well but not the off-menu drinks.

Benihana - Burlingame
Responded a day ago

Fantastic Jeany! Your feedback is appreciated. We will be sure to share your kind words with the team.

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OT
1 review
Dined on February 1, 2020
Overall4food4service5ambience5

Muy agradable el ambiente la comida las personas que nos atendieron muy lindas muy atentas

Benihana - Burlingame
Responded a day ago

Gracias por compartir sus comentarios con nosotros. Nos alegra saber que tuvo una gran experiencia.

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A
1 review
Dined on January 31, 2020
Overall5food5service5ambience5

Good place to eat. Pretty good ambience. Would recommend the place to everyone especially kids and families.

Benihana - Burlingame
Responded a day ago

Awesome Atish! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

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I
San Francisco
1 review
Dined on January 30, 2020
Overall5food5service1ambience5

Great food and ambiance, bartenders are slow and have no customer service. Always a bad experience with the same bartender. Our waiter could've checked up on our table. The cooks are the best and friendly!

ET
San Francisco
1 review
Dined on January 28, 2020
Overall5food5service4ambience4

I always enjoy the food and the chef and the drinks here. It was my boyfriends first time to eat here and he’s so pleased and wanting to return again. I highly recommend this.

Benihana - Burlingame
Responded a day ago

Thank you Ella, for allowing us to be a part of the special occasion! Come back soon!

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BS
San Francisco
13 reviews
Dined on January 28, 2020
Overall5food5service5ambience5

Had a great time celebrating friend’s birthday! Great place to go!!

Benihana - Burlingame
Responded a day ago

Fantastic Betty! Thank you for allowing us to be a part of the special occasion!

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OT
San Francisco
1 review
Dined on January 26, 2020
Overall4food4service3ambience3

The chef was not the best this time. We have had better.

MC
San Francisco
2 reviews
Dined on January 25, 2020
Overall5food5service5ambience5

Food was delicious as expected, had a great time and we were entertained! It was my wife's birthday, we had a blast!

c
San Francisco
1 review
Dined on January 24, 2020
Overall3food5service1ambience4

The food here is excellent. That's why we keep coming back. But the service here is always terrible. For how much you pay, you should expect it to be much better. With the exception of one time, the service here has been poor each time we come.

Benihana - Burlingame
Responded on January 29, 2020

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
1 review
Dined on January 24, 2020
Overall3food3service3ambience2

We havent been to a Benihana's for about 15 years. Decided to go to the one in San Francisco (Burlingame). Though not all the same setup was no different than others. Chefs not as fun as previous. The interior looked very old. Food was OK nothing spectacular. For the price, I don't feel it's worth going. Better off at a Japanese restaurant for price and quality of food.

Benihana - Burlingame
Responded on January 29, 2020

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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JL
1 review
Dined on January 24, 2020
Overall3food5service1ambience4

Everything was great except for the waitress. We were there for a birthday lunch on 01-24-2020. It started with the waitress not getting the drink order right. 3 times we had to have someone go and find her so we could order food and drinks. We never got them to sing happy birthday or get desert we ended up paying and leaving.

Benihana - Burlingame
Responded on January 29, 2020

Joe, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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OT
San Francisco
1 review
Dined on January 23, 2020
Overall5food5service5ambience5

Benito, our chef, was amazing! He had the entire table laughing through out stay. Will definitely be back just for him!

J
San Francisco
7 reviews
Dined on January 23, 2020
Overall1food1service2ambience2

We came to Benihana for my birthday. They originally sat us down at a table that had already started ordering. They had removed a chair and spread everything out so there was no room for us. The waiter tried to move things around, but there still was no room. I was sitting at the corner of the table and due to lack of room I couldn’t even push my chair up to the table. I then had to request to sit at another table.

Once at the second table everything was fine until it came time to eating the food. The chef kept using regular butter, not the garlic butter. When we requested garlic butter he would put normal butter, plus an obsessive amount of garlic butter on top. We asked for medium rare meat, he gave us well done. The rice had no garlic butter, with chunks of white rice in it.

We requested to have new rices made, but was told it would have to come from the bar. Which we have had fried rice from the bar and it’s not good at all. So we asked to take them from the bill. The waiter then came to the table and made a scene about it. Which the cook kept questioning us what was wrong with it. The whole point of going up to the waiter away from the table was so the chef didn’t feel bad about the food.

My wife ended up not eating her meal. When it came time to pay they charged us for 4 fried rices when we only bought 2. It took time to explain it to the waiter because he wasn’t understanding the issue. Then he only took off one. By that time we were extremely frustrated and just paid the bill and left.

By far it was the worst experience I’ve had at Benihana. I’m not sure why the chef would decide to cook things his way versus how they are taught. If certain ingredients are called for , like garlic butter, then he should use it. Not decide on his own, that regular butter is better.

Benihana - Burlingame
Responded on January 29, 2020

Jason, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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SH
1 review
Dined on January 23, 2020
Overall2food4service1ambience3

I like Benihana Burlingame bu today it was a not ok. Cook came to table and said he would be back in 5 minutes. He was gone for 20 minutes.We finished our soups, salads and appetizers waiting

OT
San Francisco
3 reviews
Dined on January 22, 2020
Overall2food3service1ambience2

My experience tonight was not what I would usually expect from them. I come to Benihana’s a lot and I have never received such poor service at a Benihana’s. Everything was very chaotic and a lot of people were complaining about it. I over heard 2 ladies ask to speak to a manager tonight because they were having issues with the service.

Benihana - Burlingame
Responded on January 29, 2020

On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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