Happy Mother's Day. Don't just give a gift. Give an experience like any other.
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Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
Our host, server, and chef were very friendly. We had a small party (including a toddler and baby) for a birthday. Everyone had a good time and the staff was very helpful. They also kept things moving so we finished in just over an hour (great with kids!).
Main course was a little bland (steak) I think they need another sauce option.
Even with a birthday coupon.. I still feel like it wasn't worth the travel. Went during a non busy hour. Waitress pointed out that workers were still eating. They didn't have the drink that was on the menu. They didn't have sorbet. Ran my card 4x and told me it was declined. It was taken from my account I showed them (manager and waitress) that it has deducted they then said oh it's our machine we need to run it again at a another station. Overall I was dissatisfied. This place has gone down hill
The service is beyond poor. It should never take 3 hours to eat. Either this location is under staffed or poorly managed. We went for a date night and will not be back again.
I went to the restaurant for a birthday. Although we had reservations we still had to wait. The host was not very pleasant or the woman who wanted to take our orders. Used to have good service coming to the location.
This restaurant was beyond disgusting, the wait was 2.5 hours to get seated, the front hostess knew nothing about how to seat people ( sort of like if you complained about your wait time she sat you to get out of her face ) i saw a woman complaining to the Manager and he basically said you dont like it you can leave ) once sat we waited 1 hour for someone to even come over and get our drink selection. Every staff member was sweating from trying to get tables together so much that our chef's sweat was dripping on the grill, with our food ( disgusting ) i was appalled! The people i was waiting with had come sat and ate ( 2 families ) and was leaving as i was just getting sat to began my next journey!!!!!!! PLEASE IF POSSIBLE FIND ANOTHER HIBACHI STYLE RESTAURANT before considering this place............
***PS AND NOT TO MENTION I WAS CHARGED TWICE TWO DIFFERENT AMOUNTS STILL WAITING FOR MY MONEY TO COME BACK TO MY CARD AND THIS IS DAYS LATER!!!!!!
TERRRIBLLEEEEEEEEEEE. Reservation was at 830... didn't get service until 1045. My children were super sleepy. They overbooked. Lots of people were there and ticked off that they had to wait over 2 hours for service.
We were not seated for an hour after our original reservation which was frustrating. The hostess team only kept telling us they could not seat us. We were not alone in having a long wait for our table. Not clear what the problem was since no explanation was given.
I made reservations for four on a Saturday evening. When we got there I was told that my reservation couldn't be honored because there weren't any tables available. I had to wait an additional hour, which I did not. I left because I over heard the people in the back of me who said they had reservations at 5:15pm and at the time it was 7:00 pm. They were waiting almost 2 hours to be seated. I'll try somewhere different the next time. A waste of my time and a dissapointment to my children who really were looking forward to eating. Thanks Alot.
I had friends come in from out of town for a birthday. I thought that this would be a good idea as I have been to this location before and had never had a problem until this visit. Our reservation was at 6:30. We had plans for later in the evening. It was over an hour before we were able to be seated. Then it was an additional 15 minutes before we were greeted by our server. It took so long for the drinks to arrive that a party at the table left. They were a family and the child was getting fussy so they decided to leave. We were told that our chef's cart was knocked over and they had to restock it and that was the reason others who were seated after us were being served first. One of my out of town guest is expecting and having to sit that long to wait for the meal to begin was very uncomfortable for her. What I thought was going to be a fun evening out turn into a long evening of aggravation. And to add insult to injury, the food was very bland. As stated I have been to this location before and never have I had such an unacceptable experience. I feel like I owe my friend a do over for her birthday. This was by far the worst experience I have ever had at any Benihana.
It was quite a show to see
This was such a bad experience that we won’t be back.
As others have reported, but I learned tonight, they don’t tell you that there is a $4 upcharge for fried rice. It’s not the $; it’s the deception. It is definitely not stated on the menu, and they don’t tell you verbally.
Most of the food was good but the salad dressing and sauces were watered down.
Also, the waitress screwed up the order really bad.
So, not horrible. I just don’t like the deception.
Waited over an hour for the chef to show up to the table to prepare food. Food was ok at best.
We had just been to this exact location the previous Sunday and decided to take out daughter. IT was horrible. Our Chef who was nice and did the best he could did not have the assistance needed to make our meal to the best of his ability. They sent him out with the necessary items to cook our meal and our server was no where to be found several times.
I have been to the one in Georgetown(now closed) and this was a first time for my girlfriend. She said that she enjoyed the experience and would like to go again.
I’ve been to several Benihanas and this place is by far the weakest. The cook was boring and didn’t do nearly half the tricks I was expecting, as I wanted my kids to experience legit teppanyaki, so I thought. They only had two types of the souvenir cups to choose from. This place does not live up the the Benihana name.
Went for adult birthday for novelty. Food was consistent and good. Small wait for table would not have been to bad if bar where we were waiting for table had a clue of what they were doing. Person performing dinner was awesome and personable! Food was much better than expected.
Birthday ! Had a reservation but waited 30 mins
The staff were outstanding, extremely attentive to empty drinks and promptly served our dinner. Unfortunately, the dinner was very bland and tasteless. I’m not sure if it is due to stringent recipe requirements or if it wa just our visit. For the price, I would not recommend it. If it were based on our service experience only, we would go back weekly!
Food was good portIon size smal needed more rice and vegetables. The salad was not served during lunch time.
Chef should ask if u want butter on everything.
The food was good. Our chef was not as engaged like the others. The noise level was moderate. The price value was high for drinks and food.
I waited a long time to eat and the food wasn’t worth it
Front desk staff left a lot to be desired. Please work on professionalism. Server and cook were fantastic. The cook worked very hard and diligent performing and preparing. Much appreciated.
I have not been this unimpressed with a restaurant in about a decade. Dirty tables and glassware, uninformed servers, and cooks with no enthusiasm left my husband and I disappointed, angry, and baffled. We've been to Masa Hibachi in Silver Spring several times and have had a great experience every single time. We thought Benihana would be even better considering it was a couple towns over in the 'better part' of Montgomery County, Maryland. We made a reservation in advance and still had to wait 25 minutes to be seated. The boring cook prepared my filet mignon several minutes after everyone else's food. I had eaten everything on my plate by the time it was served - no one wants hot filet mignon with cold fried rice. The server forgot to put in my order for a margarita - twice. And to top it off, our bill for this horrendous service and environment was $120. I will never, ever visit this establishment or any other Benihana again. I want my money back.
Not sure what happened tonight but they were unable to honor the reservations. Entry was jam packed. We were on time for a 7:30 pm reservation but were told it’d be up to 45 min to get seated. At the same time a man was irate that he’d been there since 6 pm - seated at a table with no server/service for an hour. We had young kids with us and they were not going to be able to survive a long wait to get seated and even longer to get food. It seemed like maybe there was some emergency that gas made them short staffed, but they should have been able to communicate the situation and the SHOULD NOT have been allowing more reservations online (we checked open table and they still were).
We had to wait an hour for our reserved table. Then the chef cooked my gluten free dinner before starting my family’s meal. He didn’t give me my shrimp appetizer for which I paid. It’s was hard to communicate as he didn’t speak English well. His show wasn’t up to par. The main reason we went was because my grandsons love the show. They and I were disappointed, we won’t go back!
Chef was fun, interactive & food was good. The restaurant itself seemed dirty and in need of some updating.
Great entertainment for kids. Will go back for food and a show!
Great as always. The service and the food was amazing
Everyone was very nice and they did super job of using less sodium as they cooked all our food. The food was just right. The only thing that took too long was getting the check to get out of there. You must have your servers spending a lot of time back in the kitchen doing cleaning or something instead of staying out front where the customers are. That would help to get my co-workers to come back regularly - knowing if we could get out of there quicker. Maybe we should try to schedule coming before or after the main lunch rush?
Great place, great service. However, had to wait a bit longer than expected to get the food going.
Benihana's "show" has not changed in 10 years. My kids love it and so we go back. Chicken fried rice remains the highlight of the meal. That said, the evening was lack luster. After the rice, the rest of the food was mediocre and our chef was average at the show. I have liked the food in the past, but this week the chicken was inedible. I'm sure we will go back for the kids, but given the price try to avoid more than once a year.
The chef was horrible. I wish I could remember his name. However, the manager took care of the problem.
Regular birthday treat for family. We have been doing for 23 years
Tasty food service was quick clean and comfortable dining room. Great easy free parking
My first time there for my wife birthday and she loved it.
The Hostess was nice helpful and had shown professionalism to customers. The only thing that I suggest to the Restaurant Manager is that the steak should be served with the best of quality for it is tough when you eat the meat neither it is cook well or well done. We had no problem with the chef he knows how to cook and makes the food taste better and serve the food well.
Always fun to have dinner at Benihana - celebrated friend's birthday with her & were entertained by talented chef cooking in front of us. My favorite dish is "Rocky's Choice" for a combo of chicken and steak on the teppenyaki grill, also worth splurging the extra for their chicken friend rice. If you are adverse to crowds and noise I suggest going early in the evening before it gets crowded. Look forward to returning!
I wish I didn't have to give any stars worst dinning experience ever. Decor was worn and dated. Food was tasteless, and the staff was unpleasant and dismissive.
I had a reservation at 7:45 p.m., the table was given to me at 8:45, then it took more than 2 hours in the whole process, the check took more than 1 hour 15 minutes to start cooking. I was more than 3 hours in the restaurant 2 hours 15 minutes were waiting for the table or the food and 45 minutes was really what I enjoyed .. Terrible service, I think that very few people work for the restaurant demand
Experience SUCKED! Had a reservation and waited almost two hours to be seated. Waited another hour for food to be cooked! Never again!!