Benihana - Bethesda
Benihana is not the same anymore.
I think Benihana is what it is -- a fun place to go with kids or a group of friends. However, with just me and my wife, the experience was just OK. The food was good and the initial service was OK. But we ended up waiting 20 minutes after our we finished eating just to get the check. We were only offered dessert after we flagged down a staff member to get the check. Overall, we likely won't return for a date night but maybe with a bunch of friends.
I was very disappointed in the service at this location. I’ve visited several locations across the country and I’ve never had such a terrible experience. The chef rushed through cooking the meal and did not take the time to properly season the food. Our waitress was overworked with too many tables including a table that had more than ten people seated. The soup was good, but the salad didn’t arrive until after the entrees were cooked and eaten. Our drinks were never refilled. Only when someone walked to the refill station to fill their own drink was assistance provided by another waiter. The rest of the table never received a refill. Our server only returned to give out checks and did not ask about the flavor of ice cream or tea that is included with certain meals. The manager did nothing about the subpar service until we complained multiple times. This location brings down the reputation of Benihana. Do not eat here.
Made 9 pm reservations, arrived & was told we had to wait. We went to the bar thinking we could order there but was told it would take 45 minutes to get our food. We made reservations because we were going to a show afterwards. We went back to the hostess stand & asked how much long. The young lady said she could seat us now. We were seated w/3 other people. We only ordered sushi because we knew the food wouldn’t be ready in time. We enjoyed our sushi.
This was my first time at Benihana Bethesda and I thought the food, service and ambience were all very good.
Great like usual... seated around 7:40pm... reservations at 7:30p
Food was terrific but too often, the wait staff is sub par- very slow, fail to come and check on you, fail to notice you need your white rice, more water, refill on beverage, the check,etc. It really ruins an otherwise pleasurable experience.
The chef performance was terrible. He didn’t do 80 % of the tricks we normally see. And we had 2 birthdays with us and we informed the staff but we didn’t get a song or anything.
Wow !!! I have been to several Benihana this is the worst location in Bethesda . It first started with the hostess trying to seat me and my husband to a table that six people already and it was no room to even out our drinks . I kindly asked to be moved to a new table which she did so new table new waitress. I’m not sure if she was new or overwhelmed that night but she was terrible all the tables that had her as a waitress complained and some people even left . Thank you Benihana for the Birthday coupon I will never return to this location.
We were seated promptly with our confirmed reservation. The waitress was very attentive and responsive. Our Chef was fantastic, as was the food.
Had great service - our cook Mauro was amazing! Food was perfectly cooked, very attentive!
While Benihana is still good, it's not what it used to be.
I was unimpressed! It took almost an hour for a chef to come to our table to begin preparing the food. Our waitress came by twice and we had to flag her down. The chef was speaking so low and was so unentertaining. I was very disappointed.
We had a 7PM reservation, earliest available when we made it at 4:30 PM the same afternoon. Arrived at the restaurant at 7:00 PM sharp. Paid for 1:45 at parking meter. Were seated at 7:05. Waitress had 2 other tables she was working. Rarely saw her during our visit. Chef didn't arrive at our table until 8:00. Not sure if the chefs at this location were all new, but it was pretty clear - based on many visits to similar establishments over the years - that the chefs were incredibly slow. No show with any of these guys. Not that we minded, but I found that very unusual for a place like this. The most important reason we come here was the food - and it was delicious. The other components of a visit to a restaurant are important of course, but at the end of the day, it's about the food. We were very satisfied with that aspect of the visit.
My favorite resturant, I love the onion soup and salad, tender shrimp, juicy steak, sauces, best fried rice, and kind and funny server and cook. I enjoyed thier new drink specials. I go every year for my birthday and for a great meal!
I took my daughter and her friends to celebrate my daughter’s birthday. The restaurant was accommodating to my daughter who ordered no vegetables. The chef made the fried rice with no vegetables for her and added the vegetables in for the rest of the table. However, we never received our salad. And at the end of the meal, the waitress asked the two who ordered the kid’s meal for their ice cream order, she did not ask the rest of the party if they wanted dessert. I had to order it after the ice creams arrived at the table. My daughter liked that they sang happy birthday, but not sure about the dancing part. Overall, it was a good meal experience.
Cook and the waiter were great. Food over priced especially $4 for fried rice.
We loved our first experience at Benihana, can’t wait to go back! From the moment we walked in to the moment we were walking out, great experience. Loved the food and drinks that we had. Our cook Luis was awesome, friendly and cooked delicious food!
Benihana is such a nostalgia celebration place. But they are really dialing it in. Running 30 minutes over even for reservations. Only about half the chefs showed up. Ran out of hat menus. Our chef was clearly new — rice all over the place, cleaning the grill while food was still on it, no jokes.
They changed the recipe for the yum yum sauce it is like an orange colored Ranch dressing, so terribly gross! The hostess had to be our server they were completely under staffed. Not the usual Benihana experience I was expecting at all.
Good food. Steak lobster is awesome. Only bad thing is service is lacking. Dont knowing they dont have enough staff but it's slow and poor service
Consistently good food and entertainment
The food was great! I booked a reservation, and everything was smooth sail from entry until check out!
It was our first time here and we had a wonderful experience. Our server was so pleasant and made the experience better. Our chef was hilarious and the food was delicious!
As usual Benihana delivered. Perfect atmosphere, food and service....absolutely no complaints
My chef was Troy Dorsey, he was new. He was friendly, courteous and did an excellent job. My food was cooked perfectly with just the right amount of seasoning. I will be returning to Benihana's for my next special occasion and already told friends and family to go and request chef Troy Dorsey.
Waiting 45 minutes past our appointment time
We drove an hr to celebrate a bday. It was good not great. Last time we went (diff location) bday song was sung by the team with a photo taken by them, printed on the spot for us to take home. Our cook was shy n no eye contact start to finish. Food was great.
I was very excited to go to Bennihana for the first time ever! But I was very disappointed with the service once we were seated. My reservation was for 7 pm. We didn't see the chef the until 7:45 pm and my order of sushi never came. The food was tasty but a little over priced for the portions. Will I be back? NO! The waitress must have been new or something she ran my credit card in they're faulty machines and kept reading declined until a manager assisted her with using the machine properly. A horrible experience!
I had been to Benihana as a kid and frankly this time the show by the chef which is what you are paying for and looking forward to was disappointing I was expecting much more twirling of sharp knives etc.
Very disappointed. We got there on time for reservation and still had to wait 30 minutes. It was already late with my kids. Took at least 15 minutes for waiter to take order. Didnt clear dishes in time, etc. really poor service
We went for the second time for Benihana. We were very exciting to see the chef do all the tricks as usual. Then nothing happened. The cook was serving the other half of the table to meet their standards. We didn't enjoy the service. We were also not offered any discount at checkout, even though the chef was excusing himself before he left.
I think this will be our last time to Benihana.
The showmanship was top notch. The kids in our group were mesmerized.
Horrible food now! Benihana has changed drastically from the food to the service. They sauce that even accompanies the food has even changed. Will not be returning may not even be open much longer. Everyone that was seated was us was very disappointment.
My food was good and the cook was good. The only thing that I wasn't happy with is that everybody got sung happy birthday to them and got ice cream and I didn't. My daughter even said something to her about it and she ignored her. The Indian people at my table got recognized. I hope that my people never get her as a waitress. I was there on Tues around 7:15p. I meant to call on Wed to report it but forgot
It was okay, only good thing about it was $30 certificates for my husband birthday. You have to pay for parking even though the parking area was located same lot as restaurant. Food was very bland. We didn't like it at all!
Benihana has to be the one of the worst hibachi restaurants to eat. The service is horrible, the manger is rude and nonchalant on so many levels, and the food was horrible. In addition to that, the fact that my table was racially profiled is the most saddening part of this experience. My boyfriend asked for some sriracha sauce for his food and the manager squeezed less than a handful into a dish assuming he was not going to give the bottle back. Also, there is no reason why my table was fully seated, ordered first, and another table of a different race was seated and ordered well after my table and got their chef before us. Then we had to wait an extra 10 mins for our chef. I love going to hibachi restaurant and I’ve never experienced such horrible services.
I WAS DISAPPOINTED. WE CAME IN FOR OUR DAUGHTERS BIRTHDAY I SENT MY SPECIAL REQUEST FOR HER BIRTHDAY. NOTHING WAS DONE EVERY ONE WAS TOO BUSY OUR WAITRESS WAS NO WHERE TO BE FIND MOST OF THE TIME. SO WE JUST ATE AND LEFT.