Benihana - Bethesda, MD

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1. G

   Guia

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service2ambience3

   We are a party of 10 and they squished us in one table, they don’t clean the cooking area well, fork have food stains. We got the 5 / 6 course meal so hot tea should be served they didn’t served it unless you ask for it. The food got cold cause there’s 10 of us that the chef needs to cook. Worst of all the parking, it took more than 2 hours so our parking expired for probably few minutes and got a ticket. Won’t go back there..

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2. JW

   JamesW

   Washington DC

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Thank you for a fun, entertaining, and delicious dinner.

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3. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on January 22, 2023

   overall4food5service4ambience4

   Good. The food was fresh and not too heavy.

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4. TJ

   TheJew

   Baltimore

   35 reviews

   vip
   4.0

   35 reviews

   Dined on January 21, 2023

   overall4food5service5ambience5

   The service and food was great. However, they forced us to wait almost 40 minutes trying to wait for additional seats to be filled.

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5. LM

   LeahMode

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on January 20, 2023

   overall5food4service5ambience5

   It was my birthday and we ended up having more people than I rsvp'd for but Benihana staff were very accommodating. My entire party enjoyed themselves thoroughly. I go here for my birthday every year as a tradition and they never let me down. I have to go back to use my birthday certificate because it's only good Monday thru Thursday. Just another reason to go again.

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6. M

   Mooney

   Washington DC

   9 reviews

   4.0

   9 reviews

   Dined on January 15, 2023

   overall4food4service3ambience4

   The experience was as good as always. The waiter was good but slow at times. The staff missed place our cake. The separate price for fried rice was ridiculous, an additional $6.00 to add ingredients to an item that was supposedly included in your meal. White rice with meal free. Fry the free white rice $6.00, ridiculous. Thanks

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7. TC

   TeresaC

   Washington DC

   4 reviews

   vip
   2.0

   4 reviews

   Dined on January 15, 2023

   overall2food3service4ambience1

   Restaurant was sub-par. Food was average and the atmosphere was not good. One timer for me.

   Benihana - Bethesda, MDResponded 2 days agoHi TeresaC, we appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. Our team will look into this. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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8. OT

   OpenTable Diner

   Las Vegas

   4 reviews

   3.0

   4 reviews

   Dined on January 15, 2023

   overall3food5service1ambience3

   Service was not as expected for this expensive dining experience. Easy to reserve, easy to park for free, and food was prepared perfectly, but waitress did not meet or exceed expectations.

   Benihana - Bethesda, MDResponded 2 days agoThank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and will pass your comments along to management. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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9. TS

   TriciaS

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined on January 14, 2023

   overall3food5service2ambience3

   We really wanted to love this place since it's Benihana, the Godfather of Japanese Steakhouses. Sadly, much of the reviews we read were true. The food, outstanding, but the service was sub-par at best. The main standout is really just lack of sever presence and sloowwww when you do get someone's attention. Example, we ordered sushi, edemame and seaweed salad to kick off our meal. 20 or so minutes later our apps come (not that far after we finally got our drinks) and the food was hurriedly placed around us and poof server gone. No offering of Soy Sauce, lil dishes to put it in, etc. We finally flagged someone else that dropped off a bottle....still no lil soy sauce dishes. Great part is the Chef arrived soon thereafter and gave me some. Contrary to the service, the food was a stellar. I had the Filet Scallop Combo, husband has Filet Lobster and Chicken for our 3 YO....all amazing, even the Lobster and Scallops that tend to get overdone some places were so tender and succulent. To sum it up, if you have time and are patient it's well worth it as the food is delicious however Sakura in Tysons will be a better option for us moving forward.

   Benihana - Bethesda, MDResponded 2 days agoThank you for the feedback, TriciaS. We’re sorry your experience wasn’t the best it could be. It’s important for us know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

   Report
10. OT

    OpenTable Diner

    Washington DC

    1 review

    vip
    3.0

    1 review

    Dined on January 14, 2023

    overall3food3service5ambience1

    Family celebration

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11. HB

    HansB

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service5ambience5

    Benihana was a great time and we will certainly return but my one negative bit of feedback was that the bathroom seemed to need some attention.

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12. C

    Christopher

    Washington DC

    1 review

    3.0

    1 review

    Dined on January 10, 2023

    overall3food3service2ambience3

    The chief was not the greatest cook and his presentation lacked experience. Food was cold by time he finished cooking everything. Also, for everything we paid for, it seemed to be overpriced for the experience.

    Benihana - Bethesda, MDResponded todayHi Christopher, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We will share this with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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13. OT

    OpenTable Diner

    Washington DC

    7 reviews

    vip
    3.0

    7 reviews

    Dined on January 10, 2023

    overall3food3service4ambience4

    We haven’t been in a while and thought it would be fun to celebrate a birthday with family. Service wasn’t great. We ordered sake- they were out. Ordered a different sake- they were out of that, too. Settled on ordering a Sapporo- out of THAT also. A few other not-so-great things also were problematic. Sadly, we won’t be returning any time soon. Food still decent, though.

    Benihana - Bethesda, MDResponded todayDear valued guest, Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We will share this with the rest of the team. To better assist you, Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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14. LD

    LiaD

    Washington DC

    1 review

    vip
    3.0

    1 review

    Dined on January 9, 2023

    overall3food3service3ambience1

    The atmosphere was consistent with eating in a warehouse. No excitement what so ever

    Benihana - Bethesda, MDResponded todayLiaD, thank you for the feedback. It’s important for us to know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
15. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 8, 2023

    overall4food4service5ambience4

    The food was great and the service as well. The food prices have gone up since last year and you going to be paying 15 dollars for some regular bourbon.

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16. DM

    DianaM

    1 review

    1.0

    1 review

    Dined on January 8, 2023

    overall1food1service2ambience3

    Chef did not speak English and did not understand the orders. Didn’t serve our shrimp appetizers, over cooked the food, and didn’t do any part of the meal that you expect eg no real beating heart, no shrimp tossed in the mouth, no volcano. Total disappointment.

    Benihana - Bethesda, MDResponded on January 23, 2023Dear DianaM We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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17. SZ

    SandyZ

    Washington DC

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience4

    We had a wonderful birthday celebration and meal!! Fabulous. Thank you

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18. T

    Theatergoer

    Washington DC

    33 reviews

    vip
    3.0

    33 reviews

    Dined on January 4, 2023

    overall3food4service3ambience3

    no bartender on duty and no saporo (spelling) beer, yet the place was packed. The manager did her best to fill in but drinks took 30 minutes from order to delivery. Everything was late and slow. Too few cooks. Our 6:30 reservation meant our cook showed up at 7:30. To make matters worse, he ran short on our fried rice so two of our party had to wait as he went to the kitchen to get more and start from scratch. Then, it was a birthday (we told them so on the reservation and when we showed up), but no singing or photos or ice cream like every time in the past. They dropped the ball.

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19. A

    Angelica

    Washington DC

    7 reviews

    5.0

    7 reviews

    Dined on January 3, 2023

    overall5food5service5ambience5

    Great Service! My family and I have gone to Benihana for the past 10 years. We enjoy it everytime. Our waiters are nice and the food is delicious. Being it was a holiday (New Years) it was very busy so I do recommend a non holiday if you do not want to wait long. I will definitely come back! The birthday certificate is a nice touch as well.

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20. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 3, 2023

    overall1food1service1ambience1

    I had a reservation set for 7:30. I arrived at the restaurant to no host at the desk. I waited 10 mins before being able to check in for my reservation . I did not get seated at a table until 8:30. Once seated i waited an extra 10-15 with no one greeting the table, taking drink orders, or providing any type of customer service. I decided to leave the table. Never ate or received any type of service. I am truly disappointed as I usually have a good experience at this location.

    Benihana - Bethesda, MDResponded on January 23, 2023Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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21. OT

    OpenTable Diner

    Washington DC

    5 reviews

    5.0

    5 reviews

    Dined on January 2, 2023

    overall5food5service5ambience3

    Birthday for my granddaughter.

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22. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 2, 2023

    overall2food4service2ambience1

    Check in process took 15 min and was total s-show. Understand they may be short staffed but the check in gentleman looked like he couldn’t care less about the fact that 20 + people were just standing in a huddle waiting to be checked in. I was in a party of two sat with a party of 6 who were trying to use coupons and there was some back and forth with whether they would be able to be used bc it was a holiday. During this time the two of us sat at the table completely unattended for 20+ minutes. No water nothing. It seemed like very bad practice for the waiter to just ignore the others at the table. My son never got his rice. I asked for the noodles to be counted against that to cancel each other out. The manager pretended not to understand and walked away. I ended up taking rice to go as a compromise. Just all around amateur hour.

    Benihana - Bethesda, MDResponded on January 23, 2023Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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23. MD

    MDCat

    Washington DC

    6 reviews

    vip
    5.0

    6 reviews

    Dined on January 2, 2023

    overall5food5service5ambience5

    Great food and fun environment. Very kid friendly.

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24. OT

    OpenTable Diner

    Washington DC

    3 reviews

    vip
    5.0

    3 reviews

    Dined on January 2, 2023

    overall5food5service5ambience5

    Joel was amazing!!

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25. TF

    TakaylaF

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service4ambience4

    I enjoyed my birthday here the servers where very friendly and I had a nice time

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26. YJ

    YndiaJ

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    I’ve been eating at this location for about 15 years. Always great service. My favorite place ❤️

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27. OT

    OpenTable Diner

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on January 1, 2023

    overall3food3service5ambience5

    Sub-par food

    Benihana - Bethesda, MDResponded on January 23, 2023Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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28. CP

    CarolynP

    St. Louis

    16 reviews

    vip
    5.0

    16 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    We were there for New Year’s Eve. Loved every minute of it.

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29. SB

    SBM2023

    San Diego

    1 review

    2.0

    1 review

    Dined on December 31, 2022

    overall2food2service2ambience1

    Lack of enthusiasm from our chef. Gross women's bathroom with standing pools of water from a leaking toilet. Dust from vents covering walls. Slippery and wet entrance floors. Not the experience I'd expect for $30-$60 per person meal experience.

    Benihana - Bethesda, MDResponded on January 6, 2023Dear SBM2023 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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30. DG

    DominiqueG

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on December 31, 2022

    overall1food1service1ambience1

    This is by far the worst restaurant I have ever been to. The food, the service and the decor definitely fell off. I am not sure if it's in need of new management but our chef did not understand what anyone at I table order which led to ppl receiving incorrect food and the food that we did receive was disgusting and tasteless.

    Benihana - Bethesda, MDResponded on January 7, 2023Dear DominiqueG on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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31. S

    Supernova

    1 review

    2.0

    1 review

    Dined on December 31, 2022

    overall2food1service3ambience1

    Interior reminds you of 70s. Food is dull and does not worth the money.

    Benihana - Bethesda, MDResponded on January 7, 2023Dear Supernova We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
32. CG

    CGB2

    Washington DC

    11 reviews

    vip
    5.0

    11 reviews

    Dined on December 31, 2022

    overall5food5service4ambience5

    Birthday celebration. Waitress tended more to the other family than she did to us for some apparent reason.

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33. OT

    OpenTable Diner

    Washington DC

    2 reviews

    2.0

    2 reviews

    Dined on December 31, 2022

    overall2food3service2ambience2

    Not the first impression I expected from Benihana. I was exited to have a date night at this restaurant, but unfortunately the negatives seemed to outweigh the positives for me. We were sat with a large party that seemed to not be in the mood. Both families were complaining the whole night about their order being wrong. Our waiter must’ve took down the wrong orders because our chef was giving people their wrong order. The mood at our table was very low and our chef and customer even got into a heated debate at the table which made the setting very awkward and uncomfortable. The food portions were small. I had ordered the kings feast it all I had gotten was a little bit of chicken, steak, and fried rice. When looking over at the table across from us which only had a single party at the table, their portion were triple the amount we had at our table. Overall the price was not worth the portions and the experience was ruined bad some unhappy customers at our table.

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34. DR

    DRock

    Washington DC

    18 reviews

    vip
    5.0

    18 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Lots of fun - food was good - table mates were friendly - will go back!

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35. L

    Laura

    Washington DC

    2 reviews

    vip
    4.0

    2 reviews

    Dined on December 27, 2022

    overall4food5service5ambience3

    Bathroom was a mess with one toilet running the entire 90 minutes we were there.

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36. R

    Rexilanna

    Washington DC

    52 reviews

    vip
    4.0

    52 reviews

    Dined on December 27, 2022

    overall4food3service3ambience5

    Must have been a new chef - no show, bland flavor, and undercooked veggies. Haven't had such a sub-par experience at this restaurant before.

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37. OT

    OpenTable Diner

    Washington DC

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food5service4ambience2

    The food was good as usual but way overpriced. The children’s menu prices were what I expect to pay for an adult entree. There was little to no heat and we ate the entire meal bundled up. When asked about it, the server said the manager would come to the table and address the problem but he never showed Even the staff were cold; no explanation given. I’ve been there many times before. I probably won’t be back.

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38. OT

    OpenTable Diner

    Washington DC

    1 review

    vip
    1.0

    1 review

    Dined on December 25, 2022

    overall1food2service1ambience1

    Went for Xmas Eve. They told us when we checked in that the restaurant had no heat and that corporate had told them not to call anyone. We ate dinner in hats and coats with our food cold almost as soon as it hit the plate. Corporate greed ruined our Xmas Eve. And they didn’t comp anything or offer any discounts. I will NEVER eat here again. Benihana just lost a 40+ year patron.

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39. AK

    AlysonK

    Washington DC

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food5service5ambience3

    The food was great. No surprises. We were experiencing a frigid blast (9 degrees outside) so the interior of the restaurant was chilly due to the large fans sucking out the steam and smoke from the grill top. No complaint about it. But it's the first time I've worn a parka during dinner. The staff was jovial.

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40. SR

    SaraR

    1 review

    1.0

    1 review

    Dined on December 24, 2022

    overall1food4service2ambience1

    Of all the times we have gone to this location we were SO frustrated on our last visit! They had NO heat in the restaurant. Outside temps were in the teens. They were relying on the warmth from the grills to keep the dining area warm. Staff were in coats and we were miserably cold. As we arrived for dinner we should have been made aware of the situation and offer to reschedule. We didn't know the full extent of the issue until food started arriving. I know this is a chain and my feedback won't make a difference. But maybe management needs to take a look at how they value clients. After almost 20yrs of our annual dinner at Benihana we will be looking for a new restaurant.

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