Happy Mother's Day. Don't just give a gift. Give an experience like any other.
For a limited time, when you purchase $50 in
Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
This was my second visit to this location. The first visit was a total disaster. B/c of that experience, Michele the GM was very gracious & sent me some gift cards to experience a 2nd visit. This time I would say did not not have the many issues the first visit had. We were disappointed in the quality of the food it was pretty much average or a little less. The server was very sweet but missed the mark & was difficult for us or the cook to find her. Drinks were slow coming & the steamed rice made it to the table just before we finished the entree. It also took 3 attempts to get the correct bill, first being charged for a wrong entree a $10 more expensive one , then not getting credit for all of the gift cards.
It was not as leisure or carefree experience as we were hoping. We also had young grandchildren with us who unfortunately spilled a full drink, I apologize for that, but the puddle it created was never cleaned up so it was very soggy around our table.
Team dinner for academic event
Very grundgy and dirty inside. Not like other franchises. Server was nice but it was sooo slow.
Enjoyed by our group if 6. Two had never been before so it was a great thing to have eyes thru their eyes. Good food good company we enjoyed the evening.
Great place for to take a date. Food and service was great as well. I was looking for more of a show during the cooking process but I guess things have changed. Other than the stains on my shirt from the food preparation it was a pretty good date night.
This restaurant lacked customer service. From the manager to the staff. The time it took for the chef to come to our table was unacceptable. Our reservation was at 6 we did not eat until 7:30p.m. There need to be a complete change in staff in order to change this establishment.
Service was very very slow for downtown business crowd. Extremely short staffed.
Very poor service and the waitress were very nasty and rude, the table were nasty and very dirty
Very low class. I left and went to a better restaurant
Party of 3 having a Birthday Lunch, we waited over 30 mins to be seated even though we had a reservation. Once seated we waited an hour to receive beverages ordered from the bar, soup or salad. When the chef came the orders were wrong; luckily he was able to correct the issue. When we complained to General Manager and stated that we'd be giving the restaurant a poor review he took a defensive posture, arms folding asking "Is that a threat?" We paid our bill and left but I will never return to this establishment again.
JoJo our chef was fantastic, everyone that helped us was fantastic. As overall we had a great night to celebrate my birthday and date night.
It was good!! Except for the Teppanyaki chef kept getting our order wrong. & he made a few other mistakes also. But he did has a good attitude, I will say that!! His name was Jalen, I believe.. our waitress was VERY pleasant, & I KNOW we ran her to death w/ our party of 4 requests!! 😁 overall my experience was good though, better than the Buckhead location, because the customer, the rudeness of those employees, & even the Head Manager over there is even horrible!!
This was my 1st visit at this location, & I will definitely choose this location over the Buckhead location now hands down!!
Thanks Benihana Downtown location for a good Birthday meal!!
The wait was too long. They didn't have enough cooks
Dinner with my family
We really enjoyed our dinner. The only drawback was that they didn't have enough chefs that night, so it led to a much longer evening than we'd anticipated, even with reservations. Otherwise, wait staff and chef were excellent and food was delicious!
Love it.. Took my wife here for her birthday....
My husband and I both were celebrating our birthdays. We had an awesome time.
It took 30 minutes until someone took our drink order and 1hr. 5 min. until the chef came out. They forgot our salad. Everyone at the table agreed that the chef put way too much salt & pepper and butter on the food. Men’s restroom was filthy.
Jojo was our chef and he was amazing. He was very personable and funny and the food was delicious.
We had reservations and still spent a total of 2 hours at the restaurant. We waited while seated at the table for almost an hour before the food was brought out and started. While the food was good, the wait time hampered our patience and impeded upon our other plans for the evening. This was our first time there and it will be the last.
It was great, sat at bar and enjoyed meal
JoJo our chef was great! He had our whole table conversating with one another!
Service was absolutely terrible. I made reservations at 1 and didn’t get seated until 1:10 despite being there early. By 1:45 our orders were placed but all we received was water by that time. Waiter seemed new and management could careless about the incovinevece. However, the food was decent...
The wait was long, our reservation was at 7:30pm but we didn’t seat til 8pm
Short version: don’t waste your money! The food is mediocre, service is trash, and you will not get everything you order.
I won't ever recommend this Benihanas to anyone!!!! We waited 20 minutes to get acknowledge after we were seated. Since no-one had come to our table they say 4 more people, at a table that was only meant to accommodate 8. Someone finally decided to grace is with their presence and we then had to wait for the additional guests to decide what they wanted. After our orders were taken we waited over 45 minutes for a chef but still no-one. We just got up and left! They ruined my child's birthday because that's all she wanted was Benihanas, so we drove 2 hours so she could have that. Only to be disappointed because she they wouldn't serve us.
Food was ok, but the host I didn’t like. I was getting ready to leave and there were guests who left 1 minute before me and she let them leave out of the door closest to the street but as soon as I walked up she told me no I couldn’t exit from that particular door, yet she had the door open. So I had to walk all the way around (back through the restaurant And through the mall) to exit and my car was parked directly across the street which was closer to the door she wouldn’t let me out of
Everything was outstanding for my daughter's 16th birthday.
I usually enjoy Benihana lunch duo but, I had to wait entirely too long to get any type of food. The people at other tables were also upset at the wait and very few of the staff seemed concerned about it.
If the wait wouldn't have been so long, it would have been better. I didn't get asked what I wanted until a hour after my reservation and didn't leave until a hour after that.
This was the absolute WORST experience I have ever had at a Benihana. I made a reservation with the Buckhead location for 7pm via OpenTable. The restaurant called to say they were unsure why the system allowed the reservation but they were booked and could not honor it until 9pm. They recommended another location. I then booked the Downtown location via OpenTable for 830pm. We arrived at about 825pm. We were told they were running behind and it would be awhile before we could be seated. After sitting there for 20 minutes we noticed there were several tables of obviously annoyed guests who still did not have a chef and were being addressed by the manager. We asked the host what was going on. She explained they were down a chef and everything was running very very VERY slow. She suggested we try Hooters or a nearby diner if we did not want to wait. (Neither of these locations stack up to Benihana on a star level - absolutely terrible recommendations). I then told her we would be finding an alternate on our own as now 30mins passed since our reservation time and we still had not even been seated. I asked for a manager to address the issue. When a manager finally came over her attitude was immediately rude. Rather then deal with someone who clearly could not professionally address the issue, I asked for the contact information to the General Manager. She asked "why" with a rude tone. I simply asked for it again. She called the security over and then walked off. After several minutes, it was clear she wasnt going to return so we left. We found a very nice steak restaurant nearby and managed to salvage our evening. Ive never been so disappointed with a dining experience. Hopefully they replace the manager and get proper staffing so this does not happen to anyone again. I will only dine at the Buckhead location moving forward. WE have dined there several dozen times and have NEVER had an issue.
Food was excellant! Our chef was lots of fun!! Others we were grouped with were downers, but that wasn't the restaurants fault. Great evening! Expect to be there a couple hours.....but time went by so fast, it was a great evening!!
Bad experience..it took cooks 45 mins just to get to my table..the manager then blame it was the waitess because he was new..smh
I have been here several times, this was by far my worst experience.The Service was horrible, the chef was lame and the overall service sucks!!!!
There was only 2 servers the food was over cooked and I had a 12:30 reservation and still had to wait 45 minutes I wil not be returning
This Visit was THE Worse Ever..... From The Service... the Food.... the Restaurant in Total was a BIG Disappointment........ They really to get Better HELP and More Professional Trained Staff and Cooks...
I mean it's Always a Problem when you go to this Location Dowbtown... But This Visit was THE Worse...
I made a reservation for 8 PM for my 5 friends and I. We arrived at 8:15 PM to the restaurant, and were told we would have to wait an additional 20 minutes to be seated. We waited because we had already paid for parking, and were eventually seated around 8:35 PM. Once seated, we did not receive our drink orders until 8:50 PM. We then did not obtain the first portion of our meal until 9 PM, 45 minutes after arriving for our RESERVATION. The restaurant was extremely understaffed, and the service that was working were obviously overworked, stressed, and unpleasant. One of my Asian friends was also rudely called out by the cook, where the cook asked him if he cooked the same meals as we were eating, implying that my friend was Japanese when he was Vietnamese. The food also was not anything special. I also ordered "Fried rice" along with everyone else in the restaurant, assuming that it was vegetable fried rice (because I do not eat meat). When the cook threw chicken into the fried rice, I mentioned that I had ordered vegetable fried rice, and he insultingly asked me why I order the chicken fried rice if I do not eat chicken. I responded that I had ordered the "fried rice" assuming that it did not have meat, and to relive tensions, I just asked for steamed rice instead. I will not be returning to the restaurant, and hope that others will save their time and stress by also doing so.
We had a 800 reservation and the hibachi cook didn’t get to our table until 945. Also we noticed that a table who were seated after us received a cook before us. So this made us a little uneasy and we all confirmed that we like the location in buckhead better than this location! Also the bathroom was horrible... ugh
Really enjoyed the food and portions. The service was awesome. Drinks were great as well.
Great birthday celebration with coupon and sweet treat!
Nice employees, just not a very experienced cook. Food was served over too long a time period. Should not take 3 hours from seating to paying the bill.