Happy Mother's Day. Don't just give a gift. Give an experience like any other.
For a limited time, when you purchase $50 in
Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
I usually enjoy Benihana lunch duo but, I had to wait entirely too long to get any type of food. The people at other tables were also upset at the wait and very few of the staff seemed concerned about it.
If the wait wouldn't have been so long, it would have been better. I didn't get asked what I wanted until a hour after my reservation and didn't leave until a hour after that.
Bad experience..it took cooks 45 mins just to get to my table..the manager then blame it was the waitess because he was new..smh
I have been here several times, this was by far my worst experience.The Service was horrible, the chef was lame and the overall service sucks!!!!
There was only 2 servers the food was over cooked and I had a 12:30 reservation and still had to wait 45 minutes I wil not be returning
This Visit was THE Worse Ever..... From The Service... the Food.... the Restaurant in Total was a BIG Disappointment........ They really to get Better HELP and More Professional Trained Staff and Cooks...
I mean it's Always a Problem when you go to this Location Dowbtown... But This Visit was THE Worse...
I made a reservation for 8 PM for my 5 friends and I. We arrived at 8:15 PM to the restaurant, and were told we would have to wait an additional 20 minutes to be seated. We waited because we had already paid for parking, and were eventually seated around 8:35 PM. Once seated, we did not receive our drink orders until 8:50 PM. We then did not obtain the first portion of our meal until 9 PM, 45 minutes after arriving for our RESERVATION. The restaurant was extremely understaffed, and the service that was working were obviously overworked, stressed, and unpleasant. One of my Asian friends was also rudely called out by the cook, where the cook asked him if he cooked the same meals as we were eating, implying that my friend was Japanese when he was Vietnamese. The food also was not anything special. I also ordered "Fried rice" along with everyone else in the restaurant, assuming that it was vegetable fried rice (because I do not eat meat). When the cook threw chicken into the fried rice, I mentioned that I had ordered vegetable fried rice, and he insultingly asked me why I order the chicken fried rice if I do not eat chicken. I responded that I had ordered the "fried rice" assuming that it did not have meat, and to relive tensions, I just asked for steamed rice instead. I will not be returning to the restaurant, and hope that others will save their time and stress by also doing so.
We had a 800 reservation and the hibachi cook didn’t get to our table until 945. Also we noticed that a table who were seated after us received a cook before us. So this made us a little uneasy and we all confirmed that we like the location in buckhead better than this location! Also the bathroom was horrible... ugh
Really enjoyed the food and portions. The service was awesome. Drinks were great as well.
Great birthday celebration with coupon and sweet treat!
Nice employees, just not a very experienced cook. Food was served over too long a time period. Should not take 3 hours from seating to paying the bill.
Horrible experience, not only was this the dirtiest Benihana my family and i have ever been too. But the staff was very unprofessional talking amongst each other if how horrible it is to deal with taking people’s order over the phone and making their faces and comments about it . THen another male staff member changing out of his work clothes to his street clothes right by the bar . Restroom smelled horrible and was extremely dirty . Chefs cooking area was so dirty right next to where we were eating , trash in the floor by the register at our seating area and gun stains by the entrance . This was for my daughters birthday and we also waited for 10 minutes after waitress took my payment and never returned even though my daughters meal came with an ice cream . We always go to Benihana’s for birthday and this experience has ruined that thought . We are from California and this Atlanta trip was ok till this experience .
I had a horrible experience at this location.I made a reservation for Monday, March 5 at 8pm which was not honored. Our party of 3 were not seated until 8:30pm which I find to be unacceptable. What is the point in a reservation if we still have to wait especially if it's a small group?Then, we waited for 2 hours before receiving a chef at our table.There were other tables that sat down after us and they received a cook before us.We asked multiple times where our chef was and each time we were told that they were working on it or that someone would be over soon.We decided to wait because it was a birthday dinner but 2 hours is completely ridiculous.At 10:30 p.m., we finally received a chef who was super nice and made us feel just a tad bit better. I believe his name was Ellington. He is a tall, light-skin guy with glasses who was super kind and he apologized for the wait.While Ellington was cooking, our server brought our checks over to the table without us asking for it.I did NOT appreciate her bringing the checks out before we had received any food. I felt that was very very unprofessional.She did not even have an excuse as to why she brought the checks out early. The manager (an African american female) came over to our table with an attitude when we started to complain about how we had received our checks early.It made the experience even more unpleasant.She did try to apologize in the end and gave us a 20 percent discount; however, her first impression had already left a nasty taste in our mouth.Additionally, I ordered the Benihana Trio 6-course meal and did not receive the ice cream that should have been included. I asked the manager about the ice cream and she stated "I don't feel like giving you any ice cream".This dinner was for my uncle's birthday and it ruined his night.Considering that I was the one who planned it for him,I was disheartened by this experience and honestly don't think that I can bring myself to go back or recommend it to any of my friends.
I would not recommend this restaurant for anything!! I came for my anniversary. I had a 4:00 pm reservation and did not get seated until 5:00. Once seated the restaurant was very dirty. I waited until 6:00 and still no one had come to take my drink order so my wife and I got up and left .
I had a reservation for my 30th birthday at the Benihana downtown on March 3rd. Thank God that I dined out the night before and had a wonderful experience (at TWO urban licks, please check it out!) because it was entirely disappointing. When we entered the restaurant, there was no one to greet us and we had to wait over 5 minutes for the African American female manager to return to the front. She began to help a couple that arrived after us and when I explained that I was there before them, she wanted to argue and tell me that they were there first. The couple vouched for me and I thanked them. The manager had a very nasty attitude with others that came in the restaurant and I witnessed this as I had to wait almost 30 min past my reservation time to be seated. The overall dining experience was good but having gone to other hibachi grills, the portions were lacking. We had a $50 gift card that we provided in addition to our credit card. The ticket ended up being $49 and some change but we were charged $12 on the card (I saw another review where a gentlemen was charged incorrectly for “gratuity”). It took FOREVER FOR OUR TABLE (separate parties) TO GET OUR RECEIPTS AND CARDS BACK. Also, the bathrooms were kept as if we were in a fast food facility. I will never go back to this or any other Benihana and I wouldn’t advise anyone else to. Again, check out TWO urban licks! It made my first bday dinner/introduction to my 30’s amazing!
I was waiting for very long to get seated and eat chef was bad dropping stuff in food
Love hibachi and have never come to Benihana’s Downtown. It was a decent experience overall.
Very nice experience. I️ was pleased with everything.
Birthday Celebration. We were missing food items. Food was not cooked properly. Lobster was not done. No lemons were used on any food items, including shrimp and lobster. Did not get my ice cream that came with my meal. Finally left 3.5 hours after being seated.
No complaints!! Food was delicious!!
Very disappointed. We used to frequent this location a lot. Have not been in awhile. Definitely not the same. Not an enjoyable experience at all. Floors visibly dirty. Wait was long even with a reservation. Staff not professional. Wait time at the table was long as well. I will not go back to this location.
The server was horrible. Attitude did not get my order correct. Took to long to come back to the table to check in. The food and the chef were great.!!!
The service was horrible, guessing they were short staffed. They didnt give us all the veggies that come with the meal. The chef made the food extremely greasy.
Bar smells but overall experience was good.
I would recommend the going to the other Benihana's in Atlanta I think you would have an overall better experience
I enjoyed the Hibachi show, clean enviornment, but overall the FOOD💕
Our Chef Keon was amazing. Our server was great! However the restaurant was very loud with kids running all over the place!
It was the worst experience ever. The staff is very unprofessional; employees didn't fulfill my needs.
Myself and a friend went to lunch, we waited 1 hr and 15 mins before the chef arrived.
We came for dinner while in town on business. Meal was great and our cook, Ellington was very good. Service from Will was top notch.
The service was bias and the food was not uniform with other Benihana Restaurant. I ordered a dish I normally order from any Benihana and it didn't even resemble the dish.
Server was "just ok". Didn't even get his name. Where the server lacked in personality, "Duke" Ellington made up for on the grill. Besides overcooking our steaks he made this dining experience memorable. That says a lot.. overcooked hibachi steaks and still giving a good review. He did offer to cook another but we were hungry and ready to eat. Choked down what I could of the steak and enjoyed the heck out of the rest of the meal (ordered splash and meadow.. shrimp was delightful). Will return and will ask for "Duke"so he can redeem himself on the steaks. Amazing experience.. will return to this location. Oh and had to pay $10 to park.. wasn't excited about that but will return.
Terrible service and very slow we went on a Monday had reservations for 7 got seated at 7:30 didn’t start eating until 8:10 (soup and salad) main course to longer didn’t leave until 9:30 ish fastest thing was server bringing the check :(
First and last time going
Very bad experience. Waited over 40 minutes for our reservation. Once seated it took another 10 minutes for a waiter to come over. Then we finally ordered and received drinks and then waited another 45 minutes for a chef that never came and we had to leave and go somewhere else. Would never recommend this location to anyone
Hostess was extremely rude and unorganized . Overseated the restaurant and reservations were left waiting . Manager didn’t offer any compensations
Restaurant was not clean.. a long wait despite a reservation..
Bathrooms were filthy, service was terrible and VEEEEEEERY SLOW! Very disappointing!
Loved it! Great ambiance, amazing chef!
Service was great and chef was entertaining. Bath rooms were GROSS.