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Sunday, June 17, 2018
Server was a bit stingy with the servings and now certain sauces cost.
Went for a birthday celebration for myself as a group and it was definitely a treat!
our reservation was for 7pm, but we didn't get seated until after 7 and then the server took our orders after 730. the chef didn't begin to cook until almost 8. we were extremely hungry but by the time we waited so long me and my friend appetite was gone. so we had a lot of to go food but the food was GREAT! just slow service
Mother’s Day on the Town
There was a different kind of crowd for mother’s day, than usual. My family and I felt like the chef at our table wasnt professional. Also, there was a shorter version of the menu for mother’s day, and had we been notified, we would have dined elsewhere. Aside from everything else, the taste of the food was pretty decent, but definitely smaller portions than before.
Understaffed , slow, wasn’t that good; we had a reservation but had to wait about 15 min for table then waited another 15 min for anyone to wait in us; staff was polite and nice - not their fault; but place was tired looking, not clean, empty tables were left a mess/not bused; staff was frazzled, and while our hibachi chef was a nice guy working hard, he was not particularly talented, entertaining, nor Japanese.
After checking in our reservation mysteriously dropped off as a ‘no show’. Once we were seated (an hour after our reservation) we waited another hour before a chef was able to begin cooking. I would’ve thought they’d assign a good chef to make up for the mistake but he was mediocre at best. We had 3 children and 2 moms at our table for Mothers Day and we had to ask the chef for fire....he then simply sprayed oil on the table and lit it. The manager did give us $20 off our next visit, but we will not be using it. I would definitely NOT recommend this for dining during holidays.
Amen Mother’s Day
Terrible!!!! I took my mother for Mother’s Day and we had a 3 hour wait before we were served our food.
The waitress could not understand / answer questions about menu. Her supervisor (?) / manager (?) - (black male with big chip on his shoulder) came to our table and blamed us for her inadequacy; he alleged that we were inconsiderate . Were we being subjected to harassment because we were white in a predominantly black environment ? No one in our party will ever return to that restaurant.
The service was awful. We waited 2 hours to be seated. It took he chef more than an hour and a half to come to our table. The entire experience was terrible.
Our server was great! Prompt, but also busy. So she made sure she was there when she could be. Overall one of the better experiences I’ve had since dining here! I’ll be back for her.
Definitely looking dated. Came to use my bday discount, celebrate with a friend. Chef cooked the food but NO interaction with the table. Too many places for Hibachi now than overpriced, dated interior & concept and absolutely no entertainment by the grill operator other than cooking & timing still off bc courses were cold.
Once seated, my table was not greeted until 10mins later. Orders were put in and the chef didn’t show until 35mins later. The dinner seemed rushed, the serving staff was slow, and overall was bad!
No service so we left after 25 minutes. This place should close down. Never again!
The overall experience was amazingly entertaining. The food was perfectly seasoned and very tasty. Fresh, hot ingredients prepared right before your eyes, 5 stars!
Very happy with the food; I usually like my food cooked with the garlic butter but was advised that the garlic butter had to be given to me by the waitress. Chef was top notch and had the table laughing. Save for the above incident everything was fine.
Enjoyable time when guest come from out of town. Other guest at table were friendly and the cook was awesome. He was entertaining and fun. Prepared a delicious meal for all in attendance, those I knew and didn’t know.
This was my annual birthday dinner to myself. 7 of my friends came out to help me celebrate and it was the first time for 3 of the 7. They thoroughly enjoyed the food and will definitely be back again! In fact I will be back 2 other times this month for birthdays.
Horrible service we waited an hour and a half for a chef then power outage manager said they can still cook 45 min later he said there’s nothing they can do. Worst dining experience ever two hours later left without food.
The power went out and weren’t able to finish dinner. 😩
My party and I get there and it takes us an hour to be seated. We’re seated and it takes 30 minutes fr a waitress to come to take our drink order. Another 30 to take our actual order. When we needed certain things we had to keep asking other waiters and waitresses because our waitress was never around. When we finally wanted to leave and needed our check, we asked our waitress for it and she disappeared for another 20 minutes. All this wasn’t worth expensive and mediocre food.
Benihana is always great
When we got there they didn’t take our name, we had to wait 20 minutes but everything else was good.
The food was delicious and our chef was hilarious. The only thing I didn’t enjoy was the service. Our server didn’t check on us nor did she fill our drinks for the majority of the time we were there we had to get another server to get her attention.
I had a party of 10 with 6 preteens which they accommodated me at the last min. My whole meal took 4+ hours and at the end I had to rush the waitress she was extremely slow and It was getting really late. I had to keep asking for the same thing over and over if it wasn’t for the cook I would of given the place a zero and this was my first time. My Cook Who’s name I think was DJ or BJ (sorry) was awesome very entertaining he gets a 10 but will not go back until something changes
I think it was good but it took to long to pa for the meal and the waitress did not seem to care about anything or anybody. So other guest was saying their food was cold and was not happy with some of the employees.
The overall experience was great. I could tell our chef was probably newer than the rest because he took much longer to cook our food. The food was amazing and I can’t wait to go back!
Nice place for my birthday! Really enjoyed myself.
We were 5 mins late for our reservation, they sat a 30 person table ahead of us. It took 2 hours before our chef came to our table. The restaurant was under staffed, and really could care less about their patrons. The manager ultimately comped our meal but we had to argue him down to get him to do it. I will never ever return to this location.
the service was awful. I was at the table with the other guest and I ended up leaving early because a chief NEVER came to the table. After I told management he looked at me as though there was nothing he could do. I was highly upset and hungry. They did bring out Califonia rolls but no one from management ever came to apologize. There was many other parties that came after us and food was being cooked. This was the worst visit ever to this location. I probably will NEVER return. The waitress never came to check on us, however the hostess did and she was phenomenal.
I love Benihana’s and will definitely dine again!!
The service was terribly slow, however the server and chef were friendly.
Great great great
The food was good but the restaurant was not well cleaned between clients. Food particles (rice) was on the floor around my chair. I informed the waitress. She acknowledged the problem and promised to have the floor around my chair cleaned, but did not follow through to remedy the problem. There was also a table that was not cleaned after clients left the restaurant. It remained that way . I have never been to a Benihana were tables are not cleaned and reset immediately. It was not good to see that table in that condition the entire time of my dining experience.
Dead bug in window lot of dust the area where cook food was nasty table next to my table was nasty area wasn’t clean they just need to do better
Love Benihana! Food and our server and chef Excellent! The hostesses...not so much. Even though we had an reservation and got there before our seat time. We were made to feel unwelcome and unwanted. One of the hostess kept checking our name like we did not have a reservation.
Made reservation for 2 didn’t seat until 3:45 nor get food until 5pm ..their hosting is bad and unreliable if wanting a quick lunch bite and worse if you’re on a lunch break..servers are slow and rude when you ask questions .managers and chefs are always new and never have answers .this experience was the worst I ever experienced with Benihana. I feel as if they need to re-evaluate their look on hospitality