Benihana - Atlanta - Buckhead, GA

service was extremely slow

Jordan the chef was beyond amazing. His presence and cleanliness was superb. The food was amazing. Jordan represents what Benihana should be. We’ve been dinning at Benihana for years and this experience by far was the best. Great employees are hard to come by. Please make sure you take care of him and give him his accolades.

Benihana is understaffed which makes the service poor. The restaurant also needs to be thoroughly cleaned and deodorized.

Great experience! Can’t wait to go again. My cook was awesome!

Wait was too long….even with reservation, restaurant was not clean… server and cook were pleasant..too loud

The colossal shrimp were bad. I couldn't get a manager (Julie) to call me back.

This was our 1st time dining here but definitely won’t be the last. Waiter & Chef was absolutely amazing. Drinks were delicious and food was cooked to perfection. We sat at a table with a mixed age group from kids to adults and each staff member was very personable and made our 1st experience wonderful.

I had a reservation. It took 15 minutes for us to be seated. The chairs, seating area, and flooring are old and need to be updated. Their customer base was a little "hood" for me, which I didn't expect in Buckhead. Once seated, it took another 10 minutes for our waitress to come to our table just to get drink orders. It took another 20 before she came back to take food orders. Our chef didn't set up for our table for another 30 minutes. The appetizer came out about 10 minutes before the food started to get made. The wait for everything was exhausting! I was starving! We got there at 7:25 and didn't leave until 10:15. Once we did eat, the food was fantastic!!!! That's the only thing that really saved this review. From the soup and salad, appetizer, and main meal, everything tasted wonderful.
Next time I'll try the Benihana's in Alpharetta.

Waited 2 hours for a chef. Bad service

The best food ever. Nobody can beat the quality and freshness of there Sushi or Seafood it is so fresh straight from the grill to your plate. The best ever.

We came to celebrate a 50th birthday, we had a 4:15 reservation but wasn’t seated until 4:47…….. there were 2 empty tables around us when we first arrived. Those two tables had there cooks & drinks, before we even got our 1st cocktails. We finally received our soup / salad but some of us was still waiting on there 1st cocktails. I ended up asking for the manager to see what was the problem we couldn’t get our food / cook , and the other tables had there’s and those other customers wasn’t there when we were seated. He was very nasty & arrogant, he didn’t try to resolve the problem and talk to our waitress to see what was the problem. He walked out on us , pretty much telling us to kiss his….. you know the rest. I will never step foot in that place again. JUST A HORRIBLE EXPERIENCE!!!!!!

Bad service will not ever ever ever go to this location again.

Making an early reservation was, so much better the service was excellent with hostess and waitresses. Food was exceptionally good and fresh.. I love this location .

Have been to many Benihana from San Diego to Key West. The Atlanta location is more like a Golden Corral Buffet. Just a horrible atmosphere and horrible staff. We literally had to take our clothes off when we got home and put them in the washer...I don't think getting sprayed by a skunk could have been worse...we smelled like oil, grease and smoke.

Never again this location.

Worst Japanese restaurant ever. Had reservations at 9 pm. We were finally seated at 10:35. Food on the plate at midnight. I wish there was a zero star. Thats what they deserve. And the food wasn't good either.

Service was awful. Food was great. Our cook was our chef and waiter. He had to get out to go plates and to go sauces. It took over 2 hours to eat from our scheduled reservation time.

Long wait for table and cook, order was wrong and the food was not so good.

Very good staff cook really put on a show and prepared the food in a timely manner and it tasted good. The ambiance was great . I recommend Benihana in Buckhead to any one.

Overall terrible experience beginning with the wait time. Made online reservations for 3:00pm. Our party of 6 was not seated until 4:05 pm. Restrooms were atrocious!! Toilets in two of the four stalls still had solid waste in them and had not been flushed. Toilet paper strewn about the floor in the ladies restroom. When brought to the hostess attention, she merely looked at me like I had grown an extra head and said, I’ll send someone in to inspect it. After we were FINALLY seated 30 minutes later, another member of my party had to use the restroom. She came back to the table and complained that the restroom was still dirty with wet toilet paper on the floor and dirty toilets. We complained to the hostess that came to take our order. She just kinda shrugged it off. We all ordered the six course meal with different meats. Orders were messed up by the chef, and we were never offered the complimentary hot green tea or the ice cream/sherbet that comes with the six course meals. To top it off, we were celebrating my sisters birthday, we told the waitress, but the staff never acknowledged her, nor did she get her dessert. I need someone from your establishment to give me a call @ 404-234-1955 ASAP because this type service is highly unacceptable!!

The service was quite good and the food was great. The problem is that the restaurant itself is rundown, really dirty, and unappetizing. There was a concern with the cleanliness of the utensils and food ware.

Made a early reservation we waited about 10 minutes before being seated. Chef was great and friendly. Food was flavorful and delicious.

This was my first time at Benihana and possibly the last. I was excited to see what the hype was about but it’s all just in the name. There are far nicer hibachi places around Atlanta and more reasonably priced. I had a reservation for 10 and wasn’t seated until about 10:45 and drinks were not given to us until about 11. Our chef took a while to come after that and we were one of the last parties to leave. Overall the food was tasty but the atmosphere was not what i expected. The only reason im giving it 2 stars is because our server was really sweet I know with covid there may be some staffing issues but overall it’s not worth it.

The wait was too long especially to have a reservation, secondly the food took forever to be prepared. The rice was ready but the chicken and steak took forever which made the rice cold

It was an anniversary dinner. My mother and father in laws favorite restaurant for their 50 year anniversary.

We arrived, were sat on time and order was placed. Server was very detailed.

Approximately 20 minutes after order was placed, and soups and salads were complete, we were told that there was no Filet in the restaurant. The meat shipment was approximately 2 hrs behind schedule and it would take them even long to clean and prepare it once arrived.

Everyone at the table had to change to either seafood or chicken.

We were nicely offered more soup and salad as we continued to wait. There were approximately 8-10 tables seated inside the restaurant with what looked to be only 1 cook for hibachi in the entire place.

After about 1 hr and 15 minutes without having a cool and no meat, we decided to settle the bill and leave.

The manager charged us for drinks and salads and we started walking out. I’m not sure what happened after that.

What a disappointing experience for a 50th anniversary at their favorite restaurant. The fact we were charged for anything was a total slap in the face and we did not get to eat dinner before the show we took them to afterwards.

We ended up scarfing snacks we spent over $300 on at the show.

Just an absolute shame. This Benihana will not be in business much longer.

We never did hear from the manager.

We will not be back and I would not recommend this location

Not more comments need this was the worst experience I ever had there. No service over an hour later. Rice was not done, no mushrooms served. No sauce offered. No birthday song and I by the way didn't use a coupon.

We arrived early for our reservation. We were greeted promptly, however everyone at the hostess stand was on their cell phone. We were seated by our reservation time, then sat about 15 mins before our drink orders were taken, then another 30 mins or more before our drinks made it to our table. Once the chef made it to our table, about 45 mins after our reservation time, he confirmed everyone’s meal and began his presentation. He begin with appetizers & fried rice. One of our children ordered white rice with her meal, somehow, although seemingly the simplest thing ordered got mixed up and ended up being brought separately by our server after asking several times. The worse part was the abundance of smoke blowing on all of us, when asked the chef stated that the vent overhead was not working. The food was delicious but the lack of timeliness & consideration took away from what should have been an enjoyable evening.

Food was excellent, as usual, but the caliber of people that frequent this location is just too much for me. One young lady at another table had on a sleep bonnet. The gentleman at our table didn’t remove their hats. Most of the patrons looked like they were in a hip-hop video. The atmosphere was not up to par for me to return. I wish the downtown location was still open.

If I reserve a table I expect to be dat at that time. I do not expect to be told by the hostess that it "only holds our spot" and have to wait 20 more minutes to be sat update your terminology or get the restaurant up to par

Never been seated based on.my race before. Seated at a side table which was white so as i leave i tell them white table open and they laugh. Hideous.

The food was great but it didn't have enough season the shrimp was bland and the scallops was bland also

They will not let you use your Birthday coupon without printing it out 🙄 come on it’s 2021, y’all already need an ID to verify it anyway. Also, the service at this location is trash. We waited on our drinks, salads and soup for way too long. They also messed up our appetizer twice and it didn’t come out until it was almost time to eat the main course. The waiter was not attentive and her knowledge on the menu items were poor. I do not recommend this location.

Food was good but this time my colossal shrimp were a little on the salty side.

The wait time was extremely excessive for both a table and food. We had a reservation and the whole process took almost 3 hours

I honestly do not like leaving bad reviews but this was an overall disappointment. I have not been to this location in many many years for a number of reasons & I thought that by now some things would have improved. I was sadly mistaken. Things are worse than what they were before. Our server/waitress did not come to our table until 20-25 min after we were seated. It took her an additional 20 min to bring water. We ordered our food & drinks at the same time. It took another 25 min to bring drinks & she forgot to bring my glass of Plum Wine twice. The chef experience was good. He gave us a nice show/entertainment as the chefs do but the food was subpar. The rice tasted a little spoiled & the seasonings weren’t as tasty. The quality of this restaurant location has gone down tremendously.

Service was a little slow

We had terrible service. Our food was not properly cooked, which resulted in both of us getting sick once home. Our waitress did not bring our salads until our hibachi meals were cooked and eaten… so salad was our dessert? She blamed her poor service on having a “needy table” elsewhere. She did not give us drink refills at all or ask if we wanted to order another round of beverages at all during our meal. The hibachi chef had prepared the rice, and asked the server to get bowls. She did not, so the chef went to the back and got bowls himself. He was visibly frustrated. I have dined at Benihana in 3 different states. This was by far the worst experience I’ve ever had. I will not be returning to this location.

Our waitress was fantastic and kind. The cook I believe her name was Nina was excellent, orders on point, food cooked to perfection, very humorous and funny. She made it a great experience for our birthday girl. Outstanding!!!

We weren't seated until an hour after our reservation. Not happy which made the rest of our experience negative. Chose Benihanas because it was good in California but the food was not comparable.

Lunch menu has change and Now everything is Reservation only !!

I would go to the nearest McDonald's, Wendy's or any drive-thru before going to this Benihana - Atlanta Buckhead, GA location. Our reservation was for 12 noon we got there at 11:45. The cook did not start cooking until 1:20. The first manager was very unbothered about the wait time and how we felt and did not apologize but only made excuses, he just did not care and it showed. The food was sooooo bad because the cook's attitude was that he really did not want to be there or was upset with the whole situation of how unorganized it was. He had NO ENERGY, we asked if he talked, he said, I am here to cook. We responded well just cook then. Normally the chef make sure that all the condiments were out in front of everyone. We had to constantly beg for everything which made us look like we just could not be satisfied. There were 3 other tables waiting for long periods for their chef to come. The rice was scorched and had hard pieces mixed in. The shrimp, chicken and steak was over cooked very dry and way too much black pepper, we could not eat it. The food was so disgusting. I called to make sure this was Lunch, she said yes. We were charged dinner price of almost $50.00. We spoke to another manager who took his position seriously and started with apologizing for the service and food. He gave us all a 50% discount. Our server was very good even dealing with all the mess and has tipped quite well. I loved going to Benihana and want to try the Alpharetta location, but do not want to be charged $50.00 for complete garbage. That is way too much for us to take another change at a different location for poor service and bad food. Sorry this could not have been a better review, but this is what we and others experienced.