Benihana - Atlanta - Buckhead, GA

Benihana - Atlanta - Buckhead, GA​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. W

   William

   アトランタ評価・口コミ (3)

   4.0

   2日前にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 4
   4. 雰囲気 4

   The speed of service needs to improve. It took almost thirty minutes to receive the check.
   

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2. C

   Chaz

   アトランタ評価・口コミ (5)

   1.0

   4日前にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 2

   My reservations were for 8pm. We were seated at 9pm. We don’t start getting food until 10pm. The cooks and the servers were actually doing a decent job. This place is poorly managed. It was clearly overbooked. Will never come here again
   

   Benihana - Atlanta - Buckhead, GA3日前に返信済み

   Hey Chaz, We're really sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's never our intention to overbook and we understand how frustrating that can be. We're glad to hear that you found our service decent, but we're truly sorry that your overall experience was not up to par. We're taking your feedback seriously and will work on improving our reservation management and staffing to avoid such situations in the future. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
   

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3. T

   Tonya

   アトランタ評価・口コミ (2)

   4.0

   2025年4月29日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 4

   Enjoy the dinner very good food. Every year I must go to celebrate my birthday.
   

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   Benihana - Atlanta - Buckhead, GA6日前に返信済み

   Thanks for visiting us, Tonya! We're delighted to hear that you enjoyed your birthday celebration at Benihana - Atlanta - Buckhead, GA. It's wonderful to know that our food lived up to your expectations and that our service added to the joy of your celebration. We look forward to welcoming you back for more memorable dining experiences.
   

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4. J

   J

   アトランタ評価・口コミ (1)

   2.0

   2025年4月28日にご来店

   1. 総合評価 2
   2. 料理 3
   3. サービス 3
   4. 雰囲気 3

   Disappointing Experience at My Son’s 19th Birthday Dinner I wanted to share my recent experience at your restaurant, as I brought my son there for the very first time to celebrate his 19th birthday. While our waiter was wonderful and did check in on us throughout the evening, the overall experience was unfortunately very disappointing. We had a reservation at 7:00 PM but didn’t begin eating until nearly 9:00 PM. It seemed that there was a mix-up, as the chef who was supposed to serve our table was sent elsewhere, and even after the issue was recognized, we still had to wait. When the chef did arrive, he seemed disengaged and rushed, which made the experience feel less special especially for a first-time guest celebrating a birthday. By the time our food was finally cooked and served, most of us were already full from waiting and sipping drinks. We barely had time to enjoy our meals before to-go boxes were being handed out, which only added to the sense that we were being rushed out. I spent $200 for this birthday dinner, and I honestly expected a more enjoyable and memorable evening for my son. While I appreciate our server’s effort to apologize, nothing else was done to acknowledge the inconvenience, and it left us feeling disappointed on what should have been a special night. Thank you for taking the time to hear this feedback. But our server he was amazing and did a great job.
   

   Benihana - Atlanta - Buckhead, GA7日前に返信済み

   Thanks for the review, J. We're truly sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's disappointing to hear that we didn't meet your expectations, especially on such a special occasion as your son's 19th birthday. We apologize for the delay and the perceived mix-up with the chef. We're glad to hear that our server was able to make up for it with his exceptional service. Your feedback is invaluable and we'll definitely take it into consideration as we continually strive to improve our customer experience. We hope to have the opportunity to serve you again and make it right.
   

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5. M

   Margaret VIP

   ダラス・フォートワース評価・口コミ (2)

   1.0

   2025年4月26日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   We attempted to go to dinner. Reservation was at 7:00 pm. Didn’t get seated until 8:00 at a table that was added to the hibachi, so we could not have even seen the chef. We ended up leaving after another 15 minutes when no server showed up. The hostess was inept and overwhelmed and rude. This is the first poor review I have ever done of a place. I get they were busy but the treatment was unacceptable.
   

   Benihana - Atlanta - Buckhead, GA2025年4月29日に返信済み

   Thanks for the feedback, Margaret. We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. It's quite disheartening to learn that you didn't get the service you expected, especially when we were able to accommodate you only after adding to our seating capacity. We understand how frustrating it must have been to wait for your table despite having a reservation. We also regret to hear about your interaction with our hostess. We strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope we can serve you better in the future. Best Regards, The Management Team
   

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6. C

   Cynthia VIP

   アトランタ評価・口コミ (55)

   4.0

   2025年4月23日にご来店

   1. 総合評価 4
   2. 料理 3
   3. サービス 4
   4. 雰囲気 3

   Thomas did a good job preparing for our chef, Jordan. He was very good. The food was tasty but pricey. The extra charge of $6 for fried rice, $6 lemonade was very expensive. If we had known this we probably would have chosen the steak and chicken entree and just had regular sodas.
   

   Benihana - Atlanta - Buckhead, GA2025年4月25日に返信済み

   Hey Cynthia, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your chef preparation and the food was to your liking. We understand your concerns about the pricing and we assure you that we strive to provide the best value possible. We appreciate your feedback and hope to see you again soon for a more satisfying dining experience. Best, The Management Team
   

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7. C

   Chaka

   アトランタ評価・口コミ (3)

   5.0

   2025年4月23日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Jordan was very good and attentive … the wait time to be served at the table was much better than past visits. Thank you!
   

   Benihana - Atlanta - Buckhead, GA2025年4月25日に返信済み

   Hey Chaka, Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Atlanta - Buckhead, GA. We're always striving to provide the best service and it's great to hear that we're meeting that mark. We appreciate your patience regarding the wait time and we're glad we could improve on that. We look forward to serving you again soon! Best Regards, The Management Team
   

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8. T

   Terrence

   アトランタ評価・口コミ (3)

   5.0

   2025年4月21日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   I had the Ocean Treasure, which included lobster, scallops, and shrimp. Pretty good!
   

   Benihana - Atlanta - Buckhead, GA2025年4月23日に返信済み

   Hi Terrence, We're thrilled to hear that you enjoyed your dining experience at Benihana - Atlanta - Buckhead, GA! It's great to know that our Ocean Treasure dish hit the mark for you. We always strive to provide top-notch food and service, so your feedback is truly appreciated. Thank you for choosing us and we look forward to serving you again soon. Best regards, The Management Team
   

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9. N

   Nicole

   アトランタ評価・口コミ (10)

   5.0

   2025年4月20日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 3
   4. 雰囲気 3

   The experience was ok. No extreme issues. The noise level is high and would be great for family gatherings and birthdays. Not good for a quiet meal.
   

   Benihana - Atlanta - Buckhead, GA2025年4月22日に返信済み

   Thanks for visiting us, Nicole. We appreciate your feedback and are sorry to hear that the noise level didn't meet your expectations. We understand that it can be a bit challenging when dining in a restaurant with a lively atmosphere. We'll certainly take your comments into consideration as we continually strive to enhance our guests' experiences. We hope to have the opportunity to serve you again and provide a more relaxing and enjoyable dining experience. Best regards, Benihana - Atlanta - Buckhead, GA Management Team
   

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10. D

    Deidra

    アトランタ評価・口コミ (2)

    5.0

    2025年4月20日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    Benihana provided an Easter Brunch menu along with a regular full menu as well. We were SO IMPRESSED with the service we received today for Easter Brunch. We know this was new for everyone today and y'all did a heck of a job. Everyone was honest which helped with our expectations but the expectations were EXCEEDED!! The service was AMAZING from the time we walked in, until we left out to get our lollipops from the security officer 😊 my entire family was very happy with their experience today, some being first timers to Benihana, so thank you all SO MUCH for not just amazing food, but 10/10 dining experience today for such a special occasion.
    

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    Benihana - Atlanta - Buckhead, GA2025年4月21日に返信済み

    Thanks for the feedback, Deidra! We're thrilled to hear that you and your family had an amazing Easter Brunch at Benihana - Atlanta - Buckhead, GA. It's great to know that our team's honesty and honesty in providing service met your expectations. We're glad you all had a memorable experience and that it was better than expected. We look forward to serving you again soon. Best, The Management Team.
    

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