Benihana - Atlanta - Buckhead, GA

Reseñas de Benihana - Atlanta - Buckhead, GA de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Ana VIP

   Nueva York1 reseña

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Our reservation was at 8:45pm, we got seated at 9:25 we waited for the chef until 10:05pm and the Chef never came we left without having dinner at 10:10pm! Worst experience ever!
   

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2. A

   ANTHONY VIP

   Detroit10 reseñas

   4.0

   Comieron hace 3 días

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   THERE WAS CONDENSATION LEAKING FROM CEILING VENT DRIPPING INTO MY FOOD AND PLATE NOT AN GREAT EXPERIENCE
   

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3. C

   Christine

   Atlanta1 reseña

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 3

   While no one approached our two tables for our group for about 15 mins, it turned great after we finally got acknowledged. Kudos to our chef who was from Cali with Jamaican roots. He realized we were hungry and hurriedly made our food. Big up my yuute 🥰
   

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4. T

   Timnessia

   Atlanta1 reseña

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   Overall good experience. The server was very attentive and an overall sweetheart. The chef was nice but I would have liked a bit more of a show, since one of the reasons you go to Benihana is for the experience. The food was also slightly over seasoned. But overall, a nice night out with my nieces.
   

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5. W

   William

   Atlanta3 reseñas

   4.0

   Comieron hace 5 días

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   The speed of service needs to improve. It took almost thirty minutes to receive the check.
   

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6. J

   JM

   Atlanta5 reseñas

   1.0

   Comieron hace 7 días

   1. Global 1
   2. Comida 1
   3. Servicio 3
   4. Ambiente 1

   Worst experience ever. These people don’t have taste buds…
   

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7. C

   Chaz

   Atlanta5 reseñas

   1.0

   Comieron hace 7 días

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   My reservations were for 8pm. We were seated at 9pm. We don’t start getting food until 10pm. The cooks and the servers were actually doing a decent job. This place is poorly managed. It was clearly overbooked. Will never come here again
   

   Benihana - Atlanta - Buckhead, GARespuesta enviada hace 6 días

   Hey Chaz, We're really sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's never our intention to overbook and we understand how frustrating that can be. We're glad to hear that you found our service decent, but we're truly sorry that your overall experience was not up to par. We're taking your feedback seriously and will work on improving our reservation management and staffing to avoid such situations in the future. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
   

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8. T

   Tonya

   Atlanta2 reseñas

   4.0

   Comieron en 29 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Enjoy the dinner very good food. Every year I must go to celebrate my birthday.
   

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   Benihana - Atlanta - Buckhead, GASe respondió el 1 de mayo de 2025

   Thanks for visiting us, Tonya! We're delighted to hear that you enjoyed your birthday celebration at Benihana - Atlanta - Buckhead, GA. It's wonderful to know that our food lived up to your expectations and that our service added to the joy of your celebration. We look forward to welcoming you back for more memorable dining experiences.
   

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9. J

   J

   Atlanta1 reseña

   2.0

   Comieron en 28 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   Disappointing Experience at My Son’s 19th Birthday Dinner I wanted to share my recent experience at your restaurant, as I brought my son there for the very first time to celebrate his 19th birthday. While our waiter was wonderful and did check in on us throughout the evening, the overall experience was unfortunately very disappointing. We had a reservation at 7:00 PM but didn’t begin eating until nearly 9:00 PM. It seemed that there was a mix-up, as the chef who was supposed to serve our table was sent elsewhere, and even after the issue was recognized, we still had to wait. When the chef did arrive, he seemed disengaged and rushed, which made the experience feel less special especially for a first-time guest celebrating a birthday. By the time our food was finally cooked and served, most of us were already full from waiting and sipping drinks. We barely had time to enjoy our meals before to-go boxes were being handed out, which only added to the sense that we were being rushed out. I spent $200 for this birthday dinner, and I honestly expected a more enjoyable and memorable evening for my son. While I appreciate our server’s effort to apologize, nothing else was done to acknowledge the inconvenience, and it left us feeling disappointed on what should have been a special night. Thank you for taking the time to hear this feedback. But our server he was amazing and did a great job.
   

   Benihana - Atlanta - Buckhead, GASe respondió el 30 de abril de 2025

   Thanks for the review, J. We're truly sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's disappointing to hear that we didn't meet your expectations, especially on such a special occasion as your son's 19th birthday. We apologize for the delay and the perceived mix-up with the chef. We're glad to hear that our server was able to make up for it with his exceptional service. Your feedback is invaluable and we'll definitely take it into consideration as we continually strive to improve our customer experience. We hope to have the opportunity to serve you again and make it right.
   

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10. M

    Margaret VIP

    Dallas2 reseñas

    1.0

    Comieron en 26 de abril de 2025

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1

    We attempted to go to dinner. Reservation was at 7:00 pm. Didn’t get seated until 8:00 at a table that was added to the hibachi, so we could not have even seen the chef. We ended up leaving after another 15 minutes when no server showed up. The hostess was inept and overwhelmed and rude. This is the first poor review I have ever done of a place. I get they were busy but the treatment was unacceptable.
    

    Benihana - Atlanta - Buckhead, GASe respondió el 29 de abril de 2025

    Thanks for the feedback, Margaret. We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. It's quite disheartening to learn that you didn't get the service you expected, especially when we were able to accommodate you only after adding to our seating capacity. We understand how frustrating it must have been to wait for your table despite having a reservation. We also regret to hear about your interaction with our hostess. We strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope we can serve you better in the future. Best Regards, The Management Team
    

    A 1 persona le resultó útil