Benihana - Atlanta - Buckhead
I have been going to Benihana for years and the service and food keep going down and down. I have found several hibachi restaurants that have lower prices and the food taste so much better. I think I will give the other companies a try for a while.
Customer service was the worst I have ever had. The manager didn't have enough staff and the bathroom smelled like a third world country.
No point in doing a reservation
Still waited over an hour to b seated and then another hour for the chef
Long wait time to be seated and long wait time for chef even tho our chef was amazing will be trying the Alpharetta location next time
ABSOLUTELY HORRIBLE WE WAITED A HOUR TO GET DRINKS NO UTENSILS THEN MY DRINK WAS WRONG THEY DIDNT KNOW THE INGREDIENTS THE MANAGER WAS A REAL B AND OFFERED A SIDE OF RICE AS A APPETIZER 3 HOURS FOR A MEAL AND WAS SO HORRIBLE NEVER AGAIN
Our reservations were at 9:30. We didn’t get a cook until 10:55! Instead of the manager offering to adjust our check or give us a free item at that time, she gave us a coupon for some free rice on our next visit. I NEVER plan on going back there ever again. There were arguments at 2 tables near us because no one was served properly. They were leaving off items but didn’t forget to charge us for it. The bartenders didn’t know the ingredients in the drinks. The whole experience was such a WASTE!
Great experience. Ambiance was nice. Wait staff was great.
Everything from the food to the waiter & cook was excellent
Quality and service seems to be slipping. They don’t have enough employees. Floor was filthy. We’ve been going here for 20 years and it is getting worse. Makes me sad.
Found a hair in my white sauce, food was overpriced, I blame 2 chains for hyping this bs establishment up in his music 😂😂 I will never return personally but food was alright
The customer service was HORRIBLE! And it was my birthday, smh!
Me and my wife came her to celebrate our daughter birthday because she looks to eat her but we waited 20 minutes just to receive our drinks and then our waitress didn’t return back to take out food order until another 20 minutes then my order was completely wrong then I order me a Hennessy Colado and that can to me about later then after all of that the manager came to me to see how was our experience going I explain to him that this is the worst customer service I have ever gotten from her and I been coming here for years all he said was sorry to hear that and said hopefully next time it would be better.
It took a very long time to get started.
This was the worst experience I’ve ever had and to add to the misery I brought a guest to dine for the first time. The orders were all wrong. Everyone’s food had to be remade. The server was HORRIBLE. The chef had an attitude and if things couldn’t get any worst THERE WAS A GUY AT OUR TABLE WITH A FREAKING BOOM BOX RADIO and your staff acted as if they didn’t hear it. This was horrible and insane
The wait time was ridiculous (30min) after reservations time. And arrived early so we waited almost an hour. This location was entirely to busy for a Tuesday night. Other than that it was okay.
Took forever to be seated, forever to get a chef, forever to get a refill on drinks.
It was my birthday dinner and random customers was literally fighting in the restaurant I have footage. My food tasted nasty, my cook was amazing but Because it took so long for us to wait, by the time the cook came I was over my birthday dinner and the whole experience.
First time Dining there. Everything was Great. The people were friendly and the food was Great. We will be back soon. Thanks
I do enjoy eating at Benihana. Friends and I visited for my birthday, and thankfully we had made a reservation. My boyfriend and I got there first and checked in with the hostess, and I'm sad to say that she was less than friendly when she informed us that we would forfeit our reservation for 5 people if the rest of the party didn't show up in the next 15 minutes. Thankfully, everyone arrived on time and we were able to continue with our evening.
It was my birthday and the worst ever
Dakota was AMAZING!!
Service was awful, had 5:30 reservation and didn’t get served til 7:30
The wait time once we were seated was too long and they changed the chief in the middle of the presentation and we didn’t get our desert nor did anyone sing happy birthday to the guests
Dirty restaurant, bad food, lack of ambiance. Restaurant does not live up to reputation.
The cook just cook no entertainment or interaction at all and the waitress kept forgetting what card belonged to who after paying and we had to grab our own to go boxes.
Food was great and cheif was wonderful but the wait from reservation time to actually getting cheif in front of us to cook was a hour.
For the price the server should have your order down he FIRST time. An waiting for simple stuff took forever.
It is always great food and service, but they are notoriously slow. Took an hour and a half to finally eat
Its not the same anymore.. Service gets worst every visit
chef and waitress were great! The food was outstanding!
The waiter was very slow, never came to clear our dirty dishes from the table, we had to put them on an unoccupied table ourselves. Our cook was excellent & the food was excellent as well. I will say I had reservations & was seated immediately upon arrival, no wait time on a table
EVERYTHING WAS GREAT FOOD AND ALL CHEF WAS AMAZING, FLOORS WERE DIRTY NEEDED TO BE VACUMED AND SERVER TOOK A MIN TO GREAT BUT WAS GREAT OVERALL
I would tell them to try the Alpharetta location. Every time I come to this location it takes for ever to get a waiter or waitress to take your drink orders even with the reservation you still wait 20 minutes to an hour. Then once you finally get your drinks there is no consistency with making sure your cup is full and that you don't need anything else. I got there at 8:15 which was the time of my reservation I did not leave their until almost 11 o'clock. It took well over an hour to get a cook even after us being seated. The owner is nice and takes pictures sometimes to take home with you. But that does not make up for the facy it is highly unorganized half of the time. The food is always good and that is the reason I go back.
The dirtiest and worst restaurant I’ve ever been to. Sat for 20 minutes and was not even approached by a server. Left in disgust.
My son’s birthday
I won't be back. The restaurant was a mess. My food wasn’t good. I eat At this restaurant at least 3 time a week!
I had a reservation for 9 PM. We arrived and stood at the desk for a while with 2 people there and were not acknowledged for a long time. As we stood there, others were standing around with drinks in the entry, blocking the entrance snapping pics, it was just not what we were expecting. I couldn't stay, it was just too much and it seemed to be not as clean or upscale as I had imagined.
I love benihana. The family and I goes here all the time.
I loved that I had an American as my chief. We had no problem get our food season at our request. The food was very good and seasoned.