Benihana - Alpharetta, GA

Benihana - Alpharetta, GA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kenyatta

   Atlanta1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Chef Chris was amazing made the experience a 10/10 ❗️
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Hello Kenyatta, Thank you for your kind words and the 5-star rating. We're thrilled to hear that you had an amazing experience at Benihana - Alpharetta, GA. We strive to provide top-notch service and delicious food, and it's great to know we hit the mark for you. We noticed that you rated our value a bit lower, and we appreciate your feedback. We are always looking for ways to improve and your input is valuable to us. We look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

2. C

   Cliff

   Atlanta1 review

   5.0

   Dined on May 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was fantastic, Chef Jason was great. Our server was so friendly
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Thanks for the feedback, Cliff! We're thrilled to hear that you enjoyed your experience at Benihana - Alpharetta, GA. Our team always strives to provide friendly, exceptional service, and it's great to know we hit the mark during your visit. We appreciate your high ratings and your comments about our staff. We hope to welcome you back soon!
   

   Is this helpful?

3. D

   Daniel

   Atlanta1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server and Chef were amazing. The food was great and we loved every minute of the show. The only down side was when we arrived the hostages were a bit rude told us that we would have to wait 30 past our reservation time to be seated and did explain why it would take so long. Then after all that we were seated at our reservation time and made to feel as we cut in line. It was very strange. But once we seated the rest of the evening was lovely.
   

   Benihana - Alpharetta, GAResponded on May 13, 2025

   Thanks for the feedback, Daniel! We're thrilled to hear that you had an amazing experience at Benihana - Alpharetta, GA. We're glad you enjoyed the food and our show. We apologize for the initial misunderstanding about your seating time and the hostages. We'll certainly address this to prevent such incidents in the future. Your kind words mean a lot to us and we look forward to serving you again. Best regards, Benihana - Alpharetta, GA Management Team
   

   Is this helpful?

4. J

   Jennifer VIP

   Las Vegas7 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had an appointment for Mother’s Day and after we sat we were told there will be long wait wait of atleast an hour before food would come out. Left immediately because with a young child who can wait that long.
   

   Benihana - Alpharetta, GAResponded on May 13, 2025

   Hello Jennifer, We are truly sorry to hear about your recent experience at Benihana - Alpharetta, GA. We understand how important family time is and we regret that your Mother's Day experience was not up to par. We understand that waiting can be frustrating and we apologize for the delay. We appreciate your patience and understanding during this challenging time. We hope you will give us another chance to make your Mother's Day memorable. Best Regards, The Management Team
   

   Is this helpful?

5. S

   Shawana VIP

   Atlanta12 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ordered at 5pm we didn't get our food until 633pm and when it came it was cold. We didn't sit at the hibachi table we sat in the table area.. it was the worse Mother's day ever. Shout out to Zack he's the real mvp!
   

   Benihana - Alpharetta, GAResponded on May 13, 2025

   Thanks for visiting us, Shawana. We're truly sorry to hear about your experience at Benihana - Alpharetta, GA. It's clear that we fell short in delivering the quality of food and service that we pride ourselves on. We understand that waiting this long for your food is unacceptable, and we sincerely apologize for that. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the experience you and your family deserve. Best regards, Benihana - Alpharetta, GA Management Team
   

   Is this helpful?

6. B

   Binta

   Houston1 review

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our chef simply ruined the entire experience. He was cold and his foods was too salty
   

   Benihana - Alpharetta, GAResponded on May 4, 2025

   Hey Binta, We're really sorry to hear about your experience at Benihana - Alpharetta, GA. It's disappointing to know that your meal didn't meet your expectations, especially since we strive to provide our guests with delicious food and excellent service. We take your feedback about the chef's behavior very seriously and we're looking into this matter to ensure it doesn't happen again. We hope you'll give us another chance to provide you with a better dining experience. Sincerely, The Management Team.
   

   Is this helpful?

7. M

   MacKenzie

   Indiana3 reviews

   2.0

   Dined on May 3, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Went to celebrate our 6 year olds birthday tonight … all she wanted was to see the “cooking show” and have their birthday song with instruments sang for her and a candle. While we made a reservation saying it was her birthday, I told the hostess it was her birthday and she even noted that it showed it on the reservation and the cook also asked and we told him… while everyone (multiple people) got the birthday song sung for them… my daughter did not. Instead she asked why was everyone else getting their birthday celebrated and not hers… asked why they didn’t like her.. asked why they didn’t think her birthday was special .. and asked why they would be mean to her on her birthday. It was a horrible night to say the least. Who breaks a 6 year olds heart on their birthday… after 3 reminders. We will never be going back.
   

   Benihana - Alpharetta, GAResponded on May 4, 2025

   Thanks for visiting us, MacKenzie. We're truly sorry to hear about your experience, especially on such a special occasion as your daughter's birthday. We understand how disappointing it must have been for you and your family. We always strive to make every guest feel special and we regret that we fell short this time. We appreciate your feedback and will definitely take it into consideration to improve our service. We hope you will reconsider and give us another chance to make your daughter's birthday celebration memorable. Best regards, Benihana - Alpharetta, GA Management Team
   

   Is this helpful?

8. c

   cornelio VIP

   Atlanta17 reviews

   5.0

   Dined on May 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, great chef, great food! Thanks for everything!
   

   Benihana - Alpharetta, GAResponded 3 days ago

   Thanks for the feedback, Cornelio! We're thrilled to hear that you enjoyed your dining experience at Benihana - Alpharetta, GA. Our team takes great pride in providing excellent service, great food, and a memorable dining experience. We're glad to know that we hit the mark for you. We look forward to serving you again soon!
   

   Is this helpful?

9. L

   Laura

   Atlanta11 reviews

   4.0

   Dined on April 30, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great meal and time at Benihanas tonight. Jasmine our server was on top of everything. Our chef gave us a show. There was great music playing which I don’t remember having before. I enjoyed it. All in all a good time!
   

   Benihana - Alpharetta, GAResponded on May 2, 2025

   Hi Laura, Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you had a great time at Benihana - Alpharetta, GA and that you enjoyed our show and the music. We're also glad to know that our service made a positive impact on your experience. We strive to provide our guests with memorable experiences and your feedback tells us we're on the right track. We look forward to serving you again soon! Best wishes, The Management Team
   

   Is this helpful?

10. L

    Leigh VIP

    Atlanta19 reviews

    5.0

    Dined on April 29, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Had a long hiatus from Benihana but recently returned and it was a great experience! Chef Chris made our night. So much so that we returned last night and requested his table. He really seems to Love his job and his customers. Food was great. Highly recommend going but make sure to ask for Chris.
    

    Benihana - Alpharetta, GAResponded on May 1, 2025

    Thanks for the feedback, Leigh! We're thrilled to hear that your recent experience at Benihana - Alpharetta, GA, was a great one. It's wonderful to know that our chef's efforts made your night special. We're glad you enjoyed our food and the service. Your recommendation means a lot to us. We look forward to your next visit! Best, The Management Team
    

    Is this helpful?