Benihana - Alpharetta

3.7
icon/ic_reviewCreated with Sketch.
1143 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Alpharetta is located a quarter-mile east of Georgia 400 “Hospitality Highway,” at the corner of Mansell Rd and North Point Highway, near North Point Mall. The Verizon Amphitheatre is only five minutes away. Our spacious restaurant offers twenty teppanyaki tables for hibachi dining and a large comfortable sushi bar with a semi-private meeting space.
What 1143 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
4.1
food
3.5
service
3.6
ambience
3.5
value
Noise · Moderate
64% of people would recommend it to a friend
Sort by
Filters
S
Atlanta
7 reviews
Dined 7 days ago
Overall5food5service5ambience4

Everytime I go to this location I have a great experience
The food was really tasty and our chef was great. Never disappointed when we go!

H
Atlanta
1 review
Dined on January 11, 2020
Overall4food3service5ambience4

Always enjoy eating here. The chef makes or breaks it. Our chef did an excellent job of entertaining and cooking with the exception of the problem that he used way, way too much salt and pepper. I’ll pay more attention next time. Never happened before.

Benihana - Alpharetta
Responded 6 days ago

Hondo, thank you so much for your feedback, we hope to see you back again soon!

Report
KS
1 review
Dined on January 9, 2020
Overall4food5service2ambience3

Our server and our cook at our table kinda had words with each other and our server took forever to bring our tables checks. The food was great but the server we had was not very good at all. She didnt really care what she was doing.

Benihana - Alpharetta
Responded 6 days ago

Katrina, thank you so much for your feedback, we hope to see you back again soon!

Report
JB
1 review
Dined on January 9, 2020
Overall4food5service5ambience5

Small portions but great food and good experience. Chief was very professional and polite also

Benihana - Alpharetta
Responded 6 days ago

Jerome, Your feedback is appreciated. We will be sure to share your kind words with the team.

Report
OT
Atlanta
1 review
Dined on January 9, 2020
Overall3food4service4ambience3

Bathroom was disgusting

Benihana - Alpharetta
Responded on January 13, 2020

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Report
OT
1 review
Dined on January 8, 2020
Overall5food5service5ambience5

Chef Chico is great! He is always great. You couldn't tell they just open for the day how pleasing and alive he was. I would recommend Chico to anyone who like Hitachi

Benihana - Alpharetta
Responded 6 days ago

Thank you for leaving us positive feedback, come back soon!

Report
ME
Atlanta
7 reviews
Dined on January 6, 2020
Overall3food3service2ambience2

Only had 3 cooks that night we didn’t eat until 2 hrs after our reservation!

DG
Atlanta
1 review
Dined on January 5, 2020
Overall1food2service1ambience1

Eating area was dirty
Service was very slow (took over 2.5 hours to eat)
Dinner preparer(“chef”) appeared to be under the influence of drugs
Been going to this location 7-8 years, really gone down over last 2-3 years. Managers have changed
Very bad experience- won’t be going back

K
Atlanta
8 reviews
Dined on January 4, 2020
Overall3food5service2ambience4

The food was excellent but it took 2 hours for us to actually get the food prepared, the management is really lacking in service, we complained but no one ever came to our table to apologize. Our Chef E was excellent and apologetic he was also annoyed because no one turned on the grill for him causing further delays in our food preparation. We will not go back there again. The food was excellent but our 2 year was crying because it took so long, not worth the wait

g
Atlanta
2 reviews
Dined on January 1, 2020
Overall5food5service5ambience5

great food and great environment and very energic for the crowd, thanks

RL
Atlanta
1 review
Dined on December 31, 2019
Overall2food3service2ambience3

New Years Eve.

KI
Atlanta
1 review
Dined on December 31, 2019
Overall2food2service1ambience3

I had not dined at Benihana in over 2 years - my have things fallen off.

The chef did his best, but struggled when the scallops arrived still frozen. The bus service was terrible --we ate with plates stacked on each side of us.

For a group of 5 and a $250 check, I expected a lot more.

Unless things change on Yelp, we'll be going elsewhere for Teppanyaki.

So sad.

CM
Philadelphia
1 review
Dined on December 31, 2019
Overall3food3service1ambience3

We were there for lunch new years eve. Service was VERY slow, took almost 20 minutes for the waitress to acknowledge us and get us drinks. Chef was very low key, no special moves except to bang around the knives and canisters. No train, no flaming volcano, nothing. He was also constantly hitting in the other patron at our table, creepy and unprofessional. Overall, not what i expect from benihana and not my usual experience.

B
Atlanta
14 reviews
Dined on December 31, 2019
Overall2food2service3ambience2

Very disappointed. Birthday lunch time celebration for twin 5 year olds for total of 4 adults and 4 children
was nearly $300 with no alcohol. No kids menu, no lunch menu, food was overcooked. Salads came out after entree was served and only after we asked. We will not be back.

H
1 review
Dined on December 30, 2019
Overall2food4service3ambience3

Not anymore. Service has gone down severely in the last couple of years. We only go because our enjoy the food.

OT
Atlanta
1 review
Dined on December 30, 2019
Overall2food2service1ambience1

Waiting time and food was average

P
1 review
Dined on December 30, 2019
Overall1food5service1ambience2

I had a reservation got there 30 mins earlier for only parties that came after me to be seated first. My reservation was for 7:30 and I was seated at 8:20. Words experience on my birthday. Then I didn’t like how the waitress try to tell us it was a requirement to give atleast 18% tip using the birthday certificate but off the original total. Like I was going to tip either way but that rubbed me the wrong way cause it doesn’t state that on the certificate. Managers wasn’t helping or nowhere to be found. No apology for the wait or nothing.

OT
Atlanta
24 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

Great food great service great staff

OT
Atlanta
3 reviews
Dined on December 27, 2019
Overall5food5service5ambience5

Chef B was awesome! Very entertaining and polite! While we had reservations, there was no wait and were seated promptly. Kenia added to the meal by making sure our needs were met and had fine with our good humor.

OT
1 review
Dined on December 27, 2019
Overall3food4service2ambience3

We were there as a group lunch. Pair multiple things wrong with our order. The chef was less then good. He kept dropping the spatula. The cooktop look dirty. Unfortunately none of us will be back.

Benihana - Alpharetta
Responded on December 30, 2019

On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

Report
OT
Atlanta
1 review
Dined on December 26, 2019
Overall1food2service1ambience2

Reservations for 8pm, hostess saw us and did not speak, after we told her we had a reservation (after 10 minutes of her not saying hello or greeting us at all) when she was going to seat us she said “come” no apology for the wait. To top that horrible experience off didn’t get a chef until 9:15 thankfully Devin our server, and our chef Sam were amazing. They were prompt and patient, but the fact that they had 4 chefs in the entire building, and gave no warning about the wait, knowing there would be no one to take care of us was ridiculous. Oh, and it’s MY BIRTHDAY. Thanks for nothing Benihana. Waste of time and money.

Benihana - Alpharetta
Responded on December 30, 2019

On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

Report
SD
1 review
Dined on December 25, 2019
Overall5food5service5ambience3

Very nice. The cook we had was great. He seasoned the food just right and did tricks we haven’t seen{we are regulars) Would love

JM
1 review
Dined on December 25, 2019
Overall1food1service1ambience1

I was told no carrots being service on the dinner menu but the table next to had carrots. Food was cook with regular butter not garlic butter. I ask the cook to add it to my food and he told me he will put in on the side.the food was not good. This is one of favorite restaurants and I feel like I waste my money on Christmas.

Benihana - Alpharetta
Responded on December 30, 2019

Jakkiyah, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report
RS
Atlanta
1 review
Dined on December 24, 2019
Overall2food3service1ambience2

My family and I will typically come here for Christmas Eve dining.
The positive is that the food was good.
The negative is the service. It was very slow and unorganized. It should have been attentive and it was not. Drink refills took too long, first and second courses were slow to arrive. Some of the people at our table received flatware with the salad, others did not. It should have been consistent. After the soup and salads arrived, we waited at least 45 minutes for the cook to come to our table. The shrimp appetizer which I believe was the third course came at the end of the meal. It did come before the dessert but just before it. And, I had to ask for the dessert after our check arrived. It was part of the 6 course menu we had selected.
The rice was cooked first which is correct but then it set on our plates for about 20 minutes before the proteins were ready. Zucchini and onions were served last. Should have been served with the meal - it has in the past. I could go on with issues but needless to say we were not happy.
It just took too long compared to past dining experiences at Benihana. We heard it was under different management and they don't seem to care as much about attentive service.
Very disappointing - as I had been looking forward to this night for a while.

Benihana - Alpharetta
Responded on December 27, 2019

Rick, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
RW
Atlanta
1 review
Dined on December 24, 2019
Overall4food5service5ambience3

We always enjoy the delicious food at Benihana. It’s a Christmas Eve tradition for my family. We had a wonderful chef and fun evening. The one negative is that they don’t have very clean bathrooms which is disappointing in a nice establishment

M
Atlanta
2 reviews
Dined on December 22, 2019
Overall4food4service3ambience4

The food was good to very good. The service was slow, even though the restaurant was only partly full. The price was much to high for the value received.

OT
Nashville
1 review
Dined on December 19, 2019
Overall2food3service2ambience2

Christmas lunch for Coworkers

Benihana - Alpharetta
Responded on December 23, 2019

On behalf of our team here at Benihana, we would like to thank you for taking the time to provide us with feedback. We will be sure to share it with our team.

Report
OT
1 review
Dined on December 17, 2019
Overall5food5service3ambience5

The food was great! The service, not so much. The restaurant was short-staffed that night and we waited about 1 hour before we ever even got our soup and salad. Our waiter also disappeared for long periods of time and we had to wait for refills on drinks several times. The chef was great once he finally started cooking and the food was very tasty.

TB
1 review
Dined on December 17, 2019
Overall5food5service5ambience5

Chef Chico is a amazing chef always pleasure to be around. We had someone who was allergy to shellfish. He made sure to cook her food first. And cleaning the utensils if they had any exposure to shellfish. I would forever recommend Chef Chico to anyone.

OT
Orlando
14 reviews
Dined on December 15, 2019
Overall4food4service5ambience4

Great family location

OT
Atlanta
1 review
Dined on December 15, 2019
Overall5food5service5ambience5

This was my first time here and my friends and I thoroughly enjoyed ourselves! The food was awesome! Our chef, Ash, was great! His cooking skills were top notch and he interacted well with the table. Any issues we had, he fixed right away with the help of the service staff. Great first impression! The other wait staff was super friendly as well! Definitely will be back

Benihana - Alpharetta
Responded on December 18, 2019

On behalf of the Benihana team we look forward to serving you again!

Report
OM
1 review
Dined on December 14, 2019
Overall3food2service4ambience3

The quality has gone down drastically from a year and a half ago. The food was not as tasty and prepared in a strange order: veggies are typically served before the meat but not this time. The salad was not good and the soup had steam but was lukewarm. Sadly, I won’t be returning to this location.

Benihana - Alpharetta
Responded on December 18, 2019

Owen, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
S
1 review
Dined on December 14, 2019
Overall2food5service3ambience1

Maybe dinner is different or maybe downtown location is better. It just isn't authentic anymore. Drove an hour to eat at the oldest US Japanese Steakhouses. We have other Japanese Steakhouses in Gwinnett that are much better.

Benihana - Alpharetta
Responded on December 17, 2019

Shaun, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
SS
1 review
Dined on December 13, 2019
Overall5food5service5ambience5

Very good service. Chef "E" was amazing!! He kept us entertained and cooks better than most Benihana chefs!! Will definitely come back soon!

Benihana - Alpharetta
Responded on December 18, 2019

Shara, On behalf of the Benihana team we look forward to serving you again!

Report
MM
1 review
Dined on December 12, 2019
Overall2food5service2ambience3

We waited almost 45minuted just to get our drinks soups and salads. Most of the staff were hanging out and making lots of noise behind a partition while our table sat empty. We notified the manager who seemed to have no control over his staff. Chef E was our cook and he was great as always!

Benihana - Alpharetta
Responded on December 16, 2019

Michelle, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
JF
Atlanta
12 reviews
Dined on December 11, 2019
Overall5food5service5ambience5

Excellent experience, it reminded me of the customer service that I use to get from Benihana 5 years ago. The food and service was great!!

Benihana - Alpharetta
Responded on December 18, 2019

Johnita, We are happy to hear that you enjoyed the dining experience!

Report
OT
Atlanta
2 reviews
Dined on December 8, 2019
Overall4food5service3ambience4

The chef was amazing. The wait was ridiculous considering we walked in at 12:30 with a reservation and was first to be seated and had to wait 30 plus minutes for the chef to come to our table.

Benihana - Alpharetta
Responded on December 12, 2019

Thank you for leaving us positive feedback, come back soon!

Report
OT
1 review
Dined on December 6, 2019
Overall3food3service2ambience2

It took the cook 30 min to come to our table and start out meals....ambiance isn’t very nice

Benihana - Alpharetta
Responded on December 13, 2019

On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

Report
CD
Birmingham
5 reviews
Dined on December 5, 2019
Overall3food4service2ambience3

Have been here before, about a year ago, this time the service was nice, apologetic, but still very slow. I ordered a wine refill when my steak started cooking and did not get it until I was more than halfway through the meat. Which was a bit longer than usual because the steak was well done when I ordered medium.

Not an experience bad enough to keep me from returning but somewhat disappointing. If it happens again I may switch back to the downtown store.

Benihana - Alpharetta
Responded on December 9, 2019

Charles, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

Report
JW
Atlanta
1 review
Dined on December 3, 2019
Overall1food1service1ambience1

Unfortunately we experienced unfriendly and unprofessional service. We did not stay for dinner. We had a 6:00 reservation and were told we would be seated 40 minutes past our reservation time because they didn’t have a cook there.

Benihana - Alpharetta
Responded on December 9, 2019

Jennifer, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

Report

Tweets by Benihana - Alpharetta