Benihana - Alpharetta

We had to wait an hour after being seated at the table before the chef appeared. Service not good. Food was so so. Definitely sub par experience. Would not go back

We had a excellent meal and wind time here. The chef was engaging and entertaining. They asked several times to ensure food allergies were handled with care. The restaurant was clean. There is a lot of activity with the grills being in an open space so it does cause a lot of noise and it is a little hard to hear and have conversations.

Fun night celebrating birthdays. Typical hibachi show with new jokes. They are a little pricey but you get a ton of food. The cocktails were not very good but we were focused on eating more than drinking. Join their e-club for a great birthday reward ($30 off 2 entrees).

Had to call for help twice to get drinks refilled also had a dirty plate at one of our seats which we pointed out and acted like it was no big deal chef just made food no show or really no talk just rushed through

Normally this location is amazing . My last experience will be my last for a long time .

Extremely disappointed.

As per usual, long wait for the chef to come to come to cook. The salad had yummy sauce on it because they were out of ginger dressing. Absolutely disgusting! I didn’t even try it I got the soup which was extremely salty. Even with a 1:00 reservation they didn’t begin cooking until 2!!!!!

Location needs to be cleaned, slow service, ok show

Rice was burned n over cooked.....we didn’t know who our waitress was lady jus clocked out and left
No salad dressing when it came to eat salads out of everything and was not giving the option to get yum sauce
We had to ask for chicken in the rice and it’s mandatory to have some kind of meat jus was a bad experience overall and this was my first time coming to eat here

Other than the food that was prepared in front of us, the rest of this experience was lackluster. The service was slow and unprofessional. My wife had a major discrepancy in her meal and all she got was the same plate again after returning it. No discounts or even apologies. I would not go again and I wouldn't recommend to a friend.

Food was AWESOME!! Our chef was AMAZING!! He kept our attention the whole time. Usually I’m on my phone while they cook but he kept us entertained 🙂 my best hibachi experience thus far

Decided to try out the Benihana’s in Alpharetta because of how crowded their Buckhead location is. Honestly the chaos seemed to have followed to their Alpharetta location. Had a reservation for 3 at 7:30 this past Saturday night. We were seated in a timely manner but had to sit and wait until 9 oclock for our chef come to our table to start preparing our meal. When I asked why the long wait time, Chefs and wait staff thought saying “You should of known in advance that Hibachi takes 2 to 3 hours” and laughed/shrugged me off. I have honestly never in my life been to a Hibachi restaurant, let alone a top tier one like Benihanas, and wait almost 2 hours for the chef to come to our table to begin preparing our meal. After this dining experience, probably wont be eating Hibachi anytime soon.

Waited a long time to be served. Food was so so. Prices were higher than what we were used to. Kani House and Happy Sumo are much better for food, service, and price. Will not return to Benihana.

Wait time was horrible. Order was placed 6:50 and chef come out to cook at 8:00. I order steamed rice it was undone.

This was the worst service we have ever experienced at a Benihana in over 30 years. It took over 45 minutes just to take our drink order. It was about an hour and a half before the chef showed up. The food was good, but the experience was so not worth it. I will probably not return and look for other options for hibatchi. Sad to say, the experience is not what it used to be, not worth the time or money.

The wait time to nice we were seated was crazy but overall I had a wonderful experience with my date

This restaurant is a complete joke!!! Service is awful. I will never go back to this location. I will contact Benihana on this restaurant. Waited over 45 minutes for anyone to wait on table. Other tables that came after our table were waited on and served. The manager never came over to table after we made him aware after 45 minutes. Finally received wrong drink order after 50 minutes. I was greatly appalled to see buss staff cleaning the table with his bare HAND. Instead of a cloth he used his hands to wipe the food off the table!!! How sanitary could that be? He wiped the table with his hand, the crumbs fell in his other bare hand, and then he dropped them to the floor. After an hour of no service, we left and went somewhere else. This gives this great chain a bad name. I loved this restaurant in it's heyday. I hope this is not a trend for the other locations.

Our reservation was for 9:15. We did not get food until after 11:00pm. It was also mentioned that it was my birthday dinner on the reservation and in the restaurant itself and no acknowledgment of that was ever made. I also asked for certain sauces and it took an hour for me to receive them. Our meal was pretty much over by then.
I would like to give it another try but I'm hesitant. You may want to go to Nakato instead.

The service was terrible we didn’t even get to get our food we waited for a hour and a half for cook to come to our table never showed so everybody at the table we reserved left

Ash the chef was great!!!

They took very long to even bring water. We were sat for over an hour before the water came and it was another fifteen minutes before they started cooking food. The food was good but overpriced.

We went on Valentine's night, with a reservation for 5:45. They had a "special" abbreviated menu but were already running out of items. Our server was Sade (like the singer). Our table renamed her Shadow, because that's all we saw of her. 30 minutes after taking our drink orders, I actually went to the bar to get water for me and my husband. When Sade did return, she didn't bring drinks and informed one of the women at our table that she couldn't get the glass of wine she ordered because they didn't want to open a new bottle. Another couple had ordered a california roll as an appetizer; it was brought out after we had already started eating the main meal. We had to flag down bus boys to put in additional drink orders. My husband and I did not have plates and the chef went to the next supposedly clean and set table to get us plates but went through several before finding clean ones. My drink came in a mug that was coated in some decorative plastic or something that was flaking off into the drink and onto my hands. The majority of the food was just okay, but the steak (chef had to go back to the kitchen to get more because the order was wrong), tasted only of salt. It was inedible. When we got our bills, 2 hours later, 3 out of the 4 checks for the table were wrong. The real kicker was that, because it was Valentine's Day, the gratuity had already been added into the bill. What a joke. The only think that made this experience bearable was how much everyone at our table bonded over the absurdity of all that transpired. We belly laughed when Sade informed us that her tip was guaranteed and also when she asked my husband if he would still like the beer that we'd been charged for but never received. This, after the table is cleared and we all have our coats on just waiting to get the heck out of there.
Even if the entire meal had only cost 50$, this kind of service is unacceptable, but at Benihana prices ($135 for 2 meals), it is unconscionable. We won't be back.

The food was way too salty and over cooked! The cook over seasoned everything.

Food was good but the service was really slow and they were not busy

The person who prepared the meal was really entertaining. Went Valentine's Day and you had to order from the holiday menu but it was still worth it.

Always a great experience with great food. A little on the pricey side, but well worth it!

The service was awful. We did not have a waitress check on us for the 1st 30 minutes, it took over an hour to get our order in. We did no get our drinks until about 45 minutes after being seated. Just an awful experience.

I went on a birthday certificate and took two friends. We had a blast! Our chef was Damien(?) and he was fantastic!!! We cut up a lot and he was right there with us! I would recommend this restaurant to everyone! We go there all the time.

Hostess-Mina is rude and lacks personality. Associates do not appear to enjoy their work. Big disappointment. We will not be returning to this location.

Great food

Awesome as usual. Great chef. Good service. Miss the birthday pictures you used to have but overall great. Thanks.

Kind of overpriced and should at least offer a free dessert of some sort for a birthday.

Great food great chef Ash great service

This place is dirty, dated and super disorganized. One hour after reservation sitting there and no chef ever showed up.. trash and stuff everywhere and no one cares. I can’t say enough terrible things about this place. We ended up leaving the place after an hour of no service. Stay away from this awkward pricy place. I can’t believe how they are still in business.

Experience was great. Family always enjoys the table side service and food.

We came on a date night and was seated with two families. I ordered sushi with my meal however it never came and wasn't charged which was good. The chef was entertaining however with a name like Benihana the food should have been better. I'm vegan, and went along with the course offerings. But $18 for tofu steak aka tofu with teriyaki sauce basically. I get better tofu from take out. The wife thought the shrimp she had was good but everything else was basic. Not worth my 43 mile drive for an experience.

Schedule 3 hours to eat here! You will wait 30 min for a table, then an hour before the chef arrives to prepare your food.

Unprofessional staff, we waited for a cook over an hour and our reservation was for 6pm. He didn’t start cooking until after 7.

Love this place. I was there was one at my place of employment. EXCELLENT server.

Everytime I go to this location I have a great experience
The food was really tasty and our chef was great. Never disappointed when we go!

Always enjoy eating here. The chef makes or breaks it. Our chef did an excellent job of entertaining and cooking with the exception of the problem that he used way, way too much salt and pepper. I’ll pay more attention next time. Never happened before.