Benihana - Alpharetta, GA

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1. CA

   ChauneeA

   1 review

   1.0

   1 review

   Dined today

   overall1food1service1ambience1

   Our reservation was at 8:15pm. We did not get seated until 9:45. Service was very slow. Still at 10:30 we had only received our soup and salads. The chef still had not even been to our table/grill. We left because lack of service and the over two hour wait. Very displeased

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2. RC

   RCWIII

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   overall3food4service3ambience4

   Our server Brie and our Chef Derrick were fantastic! That said they are very short staffed and we waited almost 2 hours before Chef Derrick made it to our table. Not his fault. Benihana hire some more Chefs! Brie kept the drinks and appetizers flowing while we waited. Derrick was worth the wait.

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3. OT

   OpenTable Diner

   Atlanta

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food5service5ambience3

   The long wait to eat was ridiculous

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4. JM

   JarzileM

   Atlanta

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   overall2food4service1ambience2

   Got there on time didn’t get seated until 45 minutes later then we got drinks the cook didn’t come until like 2-21/2 hours later called for a manager no one came until we was getting ready to leave the server was nice she kept come and check on us but they need to do better

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5. e

   elizabethc

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food5service3ambience1

   The wait to get a server to our table was 40 minutes I had to get up and find the bartender to make our drinks Someone passed off because it was to crowded If you all knew that two chefs called in why not call back up or stop people at the door ! Plates were dirty and silverware . I went to get plastic ware for my table

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6. j

   jamicao

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service5ambience3

   I arrived at 11:45 for a 11:45 reservation and I was not approached at the desk until I went to find someone to help which was 15 mins later but the lady was very nice and apologized. The bathrooms were not clean and this has been a problem in the past at this location. The cook was absolutely amazing!!! I don’t even eat mushrooms like that but he made some that were so delicious and flavorful for our table. All of the food he cooked was definitely made with love and I could tell he enjoyed cooking. I give him (Derek) and the waitress (Kaylee) a 10/10. I will be going back for my birthday dinner on Monday! #bestchefderek

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7. GD

   GinaD

   Atlanta

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food5service1ambience1

   Food was great but service sucked!!

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8. J

   John

   Atlanta

   17 reviews

   5.0

   17 reviews

   Dined 7 days ago

   overall5food5service4ambience4

   Our chef Jason was among the best Benihana chefs who have cooked for me in the 45+ years I have been going to Benihanas across the country. He did a wonderful job preparing our meal. Tonight's group at the table had a fairly diverse selection of menu items so he had lots going on. Everything came out great. It looked good and it was delicious. I particularly appreciate him going easy on the cooking oil. He took the time to make sure everyone's food was prepared to their liking. While he did the usual Benihana schtick, he had some original puns and jokes that were funny and totally audience appropriate. It was truly a pleasure. I never got the name of our server but she was helpful and attentive as well. The only negative was that service was slow. I don't know if it's a backlog in the kitchen or just a general shortage of workers but it did allow us to have a liesurely and relaxed meal. Yes . . . I'll be back!

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9. RK

   RonKiS

   Atlanta

   1 review

   3.0

   1 review

   Dined 7 days ago

   overall3food4service2ambience3

   Experience is inconsistent. Food is still decent...prices are climbing. Be prepared to wait longer than expected. I normally go their every year for my birthday...seriously considering changing. Chef Jason at the Alpharetta location was absolutely fantastic!!!! He seriously made us forget about our experience for a moment.

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10. OT

    OpenTable Diner

    Atlanta

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food4service2ambience3

    Waited a few minutes before the hostess greeted us. It took an hour for our food to get cooked

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11. JW

    JanetW

    Atlanta

    1 review

    3.0

    1 review

    Dined on January 24, 2023

    overall3food4service3ambience3

    When we arrived restraint was freezing, many guests had coats on. Server entered our order incorrectly so the correct meat was not brought out. She had to be asked twice for our steamed rice and then tried to charge us for fried rice. Asked for green tea waited forever to receive it and it was like warm. Place was not busy. Also had a 7:00 reservation and were not seated until 7:40. Chef Nelson was excellent! He cooked our food perfectly! Place needs new manager!

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12. D

    Dave

    1 review

    3.0

    1 review

    Dined on January 23, 2023

    overall3food4service4ambience3

    sat at the table waiting on a chef for 1 hour and 15 minutes.

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13. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    1.0

    1 review

    Dined on January 22, 2023

    overall1food5service5ambience1

    Had 7:30 reservations. Seated at 8:15 and chef arrived to cook at 10pm! It was past 11 pm when we finally finished. Server and chef were great but it was unacceptable to wait that long. They were behind on washing and didn’t have silverware or napkins. Never had this bad of an experience here before, but based on other reviews it seems to now be a regular occurrence. Only reason we didn’t leave was my son’s birthday. Won’t be going back.

    Benihana - Alpharetta, GAResponded 7 days agoWe are very sorry to hear that your experience was less than satisfactory. Our team will look into this. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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14. D

    Diner4years

    Atlanta

    5 reviews

    vip
    1.0

    5 reviews

    Dined on January 21, 2023

    overall1food4service1ambience1

    Our reservation was at 6:00pm and at 7:30 we had only been served soup/salad. The waitress told us it would be 9pm before a chef would arrive at our table. She was unprofessional, goofy and clueless. It was her delay that put our table in a delay que. We complained to the manager saying this was unacceptable and did not meet Benihana standard. I have been a patron for 40 years. She comped our meals and by then we were the only two at the table. It was my birthday. Several tables got up and walked out. The waitress brought a birthday ice cream over in the middle of my meal, turned off the light and proceeded to act crazy impersonating and being boisterous. We asked her to leave. Could get out of there fast enough.

    Benihana - Alpharetta, GAResponded on January 23, 2023Dear valued guest, we are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Allow us to take a closer look at this for you. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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15. SK

    ShannonK

    Atlanta

    2 reviews

    2.0

    2 reviews

    Dined on January 21, 2023

    overall2food5service1ambience2

    Let me first say that the food once we got it was DELICIOUS. The service we received from our server was the worst ever. Took him forever to come take our drink order and then once the drinks were brought back none of them had ice in them. I asked twice for a glass of ice and never received any. Then it was about 30 minutes after taking our order that the soups and salads were brought out, not to mention we had to eat our soup with to go plastic spoons because according to the server there were no clean spoons. Once the chef came out to prepare the food things seemed to improve, however it was quickly over once the chef was finished and the server had to pick up. He didn't offer to bring us our desserts, which WERE INCLUDED with the meals we purchased. Just brought us our checks and said that someone else would be by to take payment. I had walk up to the bar to see if I could pay and of course he said that I couldn't that our server would handle payment at which point I rolled my eyes and huffed. He said he would send over a manager who never showed up, but instead the young lady who was bussing tables came over to take the payment. This was probably the worst service and experience that we have ever had at Benihana.

    Benihana - Alpharetta, GAResponded on January 23, 2023Hi ShannonK. We apologize for not meeting your expectations but appreciate you taking the time to leave a review. Your comments will be shared with the rest of the team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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16. OT

    OpenTable Diner

    Atlanta

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food5service1ambience2

    Birthday celebration. We had reservation for 5:45. We were seated in a timely manner. Server came to take drink order and food order immediately. After getting drinks and soup and salad we had to wait for 1.25 hours for a chef. We also had plastic ware in place of silverware. Several other parties had waited for 2-3 hours for a chef and evened up leaving without a meal. This is terrible. I have attempted to visit the Alpharetta location as well as Buckhead/Atlanta location and been unable to have a meal due to slow service/ being understaffed.

    Benihana - Alpharetta, GAResponded on January 23, 2023Dear valued guest, we are sorry that you are disappointed but appreciate your feedback. Your comments will be passed along to the management team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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17. G

    Goodfood2

    Detroit

    7 reviews

    5.0

    7 reviews

    Dined on January 21, 2023

    overall5food5service5ambience3

    Derrick was awesome! The best chef experience I’ve ever had!! Keep him and show him some love!!

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18. EB

    EddieB

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience5

    Tom of fun for our granddaughters. Great food and entertainment. Building probably needs renovation.

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19. LA

    LadyA

    1 review

    2.0

    1 review

    Dined on January 18, 2023

    overall2food3service2ambience2

    The wait time was not good for a reservation, waitress inattentive , chef was good..

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20. DW

    DawnW

    1 review

    4.0

    1 review

    Dined on January 17, 2023

    overall4food5service5ambience5

    We celebrated my birthday and had a wonderful time! Excellent service, fun , friendly and we enjoyed meeting new people! Highly recommended!

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21. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    2.0

    1 review

    Dined on January 17, 2023

    overall2food2service1ambience1

    Reservations are a joke. Make a reservation for 7:30, was seated after 8 and the mediocre chef didn’t start cooking until after 9.

    Benihana - Alpharetta, GAResponded 6 days agoWe’re sorry to hear about your experience but the feedback is appreciated. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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22. OT

    OpenTable Diner

    San Diego

    1 review

    1.0

    1 review

    Dined on January 16, 2023

    overall1food5service1ambience1

    Waited over two hours for a chef and the soup was cold when we received and the salad had too much ginger. I was there on my birthday celebrating my 35th bday.

    Benihana - Alpharetta, GAResponded 6 days agoDear valued guest, we appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. We will connect with management on this matter. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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23. SL

    SL08

    Atlanta

    11 reviews

    vip
    1.0

    11 reviews

    Dined on January 15, 2023

    overall1food3service1ambience1

    It was a terrible experience again. Reservation was at 6.15 pm, we didn’t get seated till 6.40 pm. We ordered drinks and appetizers and didn’t get anything served until about 40 mins later. Then we didn’t get silverware for our appetizers because they didn’t have any, the silverware was still in the dishwasher. Finally our chef came to our table about 8.40 pm and he was visibly annoyed. He said he didn’t really want to do a show, he just wanted to cook so he could move on to the next table. We were there with small children who were excited for a show, hungry and bored after waiting for so long. The service was terrible all we got was: we are understaffed. Id you are this understaffed than why take so many reservations?! This is terrible business. The whole room just looked messy and a bit dirty there were food scraps laying around everywhere. The bathroom was disgusting too. The sad about this is we were here about 2 months ago and we got the same excuse, they were understaffed and everything took very long and we got terrible service, however this time was definitely worse. They should just close this location, or hire new management. We will NEVER go back to this location.

    Benihana - Alpharetta, GAResponded 2 days agoHi SL08, we appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. Your remarks will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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24. TC

    TxCowgirl

    Atlanta

    34 reviews

    vip
    1.0

    34 reviews

    Dined on January 15, 2023

    overall1food4service1ambience1

    We won't be going back

    Benihana - Alpharetta, GAResponded 2 days agoHi TxCowgirl, we’re very sorry that that was your experience with us. Hope you’ll give us another chance in the future. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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25. AR

    AlexR

    1 review

    1.0

    1 review

    Dined on January 15, 2023

    overall1food3service1ambience1

    Waited 3.5 hours regardless of having a reservation 1.5 hour to sit past the reservation then 1.5 two hours for the food

    Benihana - Alpharetta, GAResponded 2 days agoHi AlexR, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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26. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food5service1ambience5

    Food was delicious. But the service was very poor we made a reservation for 5:30 pm. We waited almost two hours to be seated and once we were seated we waited almost another hour and half for our food to be prepared. Meanwhile other tables that were seated after us food was prepared first. I had to ask for management .

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27. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on January 14, 2023

    overall1food4service1ambience2

    Had reservation at 6. People from 5.15 were still waiting to be seated when we arrived there. We finally got seated at 7.15pm, chef came in at 7.35pm. Drinks took 20mins to come. No hostess to even acknowledge your presence until 20mins post arrival. Bathrooms were not clean. Overall horrible experience with service. I couldn’t believe open table still had reservations at 6.30,6.45 when people from 5.15, 5.45,6,6.15 were still waiting to be seated. They don’t have the staff nor the chefs to run this place. Should have read the reviews before booking here. Having a kid and waiting for this long is unacceptable. The overall management is horrible. Never returning to this location again!

    Benihana - Alpharetta, GAResponded 2 days agoThanks for your feedback. We’re sorry to hear we disappointed you. We will pass along your feedback to management. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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28. D

    Daphne

    1 review

    3.0

    1 review

    Dined on January 14, 2023

    overall3food3service4ambience3

    I waited over an hour to be seated after showing up on time for my reservation. They were short staffed so the surrounding tables were dirty. The chef and server were good, that’s what counts to me.

    Benihana - Alpharetta, GAResponded 2 days agoThank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. It’s important for us know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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29. JS

    JSing

    Atlanta

    32 reviews

    vip
    5.0

    32 reviews

    Dined on January 13, 2023

    overall5food5service4ambience4

    Great food! Greg chef - Derrice is the best!

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30. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 13, 2023

    overall4food5service5ambience5

    Graduation dinner

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31. SF

    ShameikaF

    Atlanta

    5 reviews

    5.0

    5 reviews

    Dined on January 11, 2023

    overall5food5service5ambience5

    Our cook Nelson was comedic and outstanding. Our food was cooked to perfection.

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32. TN

    TNTlovesfood

    Atlanta

    3 reviews

    5.0

    3 reviews

    Dined on January 10, 2023

    overall5food5service5ambience4

    Me and my hubby went for my birthday. We had a nice time. The server was good, the chef was entertaining and the food was tasty.

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33. BT

    BriT

    Exclusive

    3 reviews

    5.0

    3 reviews

    Dined on January 10, 2023

    overall5food5service5ambience5

    Nelson was funny and made our visit fun!!

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34. K

    Kashimab

    1 review

    1.0

    1 review

    Dined on January 10, 2023

    overall1food1service1ambience1

    I was highly upset. Came in for my bday and also had a reservation for 7:15. Waited and waited and waited. 8:45 still no cook. This was suppose to be my special day and it was ruined by the lack of service and staff. Highly disappointed

    Benihana - Alpharetta, GAResponded todayThanks for your feedback, Kashimab. We’re sorry to hear we disappointed you. Allow us to better assist you. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 9, 2023

    overall5food5service5ambience5

    My birthday experience was great even though it was a long wait time the chef was fast and told good jokes to make us laugh. I can’t remember his name but he did say his whole family worked for Benihana. At the old location that was shut down but def saved the day with the chef!

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36. r

    robertw

    1 review

    1.0

    1 review

    Dined on January 9, 2023

    overall1food5service1ambience4

    Absolutely the worse service we have ever had. Waitress even forgot to put our order in.

    Benihana - Alpharetta, GAResponded todayHi robertw, we are very sorry to hear that your experience was less than satisfactory. Your comments will be shared with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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37. DJ

    DrJemi

    Atlanta

    2 reviews

    3.0

    2 reviews

    Dined on January 9, 2023

    overall3food4service1ambience2

    Don't get me wrong - the food served at Benihana is great. There is a certain aspect of, "hibachi is hibachi anywhere you go", but there is something about this that is just innately better. What stole some of the stars for this particular location, however, is that the people working at this one were horrid. The waitress we had was not very formal and refined and made comments when we ordered. We ordered the chateaubriand and she was like, "OH BOUJEE FOLKS I WAS NOT PREPARED FOR THAT". It felt condescending. We waited literally an hour just for our sodas. Then we waited an additional 20 minutes for our soup. We were told the soup was cooking...for an hour...yet when we received it, it was hardly warm. How is this possible? Our chef seemed tired and unmotivated. He was annoyed, I guess? There was something dripping from the fume hood on one girls' plate...yuck. Additionally, the waitress, when she came back was badgering a member of our party, saying, "You aren't going to take home that expensive steak"? What difference did it make?! By the way, as SOON as the chef finished cooking, we were already being shoved with to go boxes...like, even if we wanted to sit and enjoy the food, we couldn't because they were ready for us to go. Despite all of this, the food was good. In the future, I will probably choose another location besides this one to visit, but I am not opposed to attempting to give this one another shot.

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38. OT

    OpenTable Diner

    Western KY

    1 review

    3.0

    1 review

    Dined on January 8, 2023

    overall3food4service2ambience2

    Waited 36min for a cocktail. Our chef didn’t arrive until an hour after we sat down at the hibachi grill. We had reservations. The food was good but the prices are high for what it is. The service needs to improve to justify the prices.

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39. RR

    RebeccaR

    Chicago

    1 review

    2.0

    1 review

    Dined on January 8, 2023

    overall2food4service4ambience3

    We had a 1:00 reservation. Got there at 12:50 and told it was a 45 min wait- they only had one server. Wait what? What good is a reservation. Our server was the host and serve was good and food was excellent - but overpriced. Not a good look to not have any staff and they will not be able to stay open if they don’t have the staffing. Where was the manager ? Weee they helping to serve due to the shortage? Um. That was a no!

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40. OT

    OpenTable Diner

    Atlanta

    3 reviews

    1.0

    3 reviews

    Dined on January 8, 2023

    overall1food5service1ambience1

    Not worth the hassle. Had a reservation for 7:15, wasn’t seated until 8:40. They told us they were an hour behind when we arrived. Didn’t get soup until 9. Cook came around 10. The cook was awesome. Food was great. Server was overworked, but tried his best. We had to keep waiting for water and other things we asked for. They were short staffed. It was extremely hot when it was only 55 degrees outside. It was very inconveniencing especially since we drove from Lawrenceville. Don’t ever go on a weekend.

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