When I called to confirm my reservation (that I had made almost a month earlier) I was told their online system was down and that they did not have my reservation. I asked if there was anything they could do and was told they had 7 booths in their bar area but 4 were already taken and I would have to take my chances when I got there. I was also told that there were plenty of other places to eat and felt like they did not want our business as they were not willing to even try and work with us to resolve the issue. I had a group of 19 people so finding another place at dinner time for a group of that size was not an easy task. The manager I spoke with was rude and uncooperative. Our group dined elsewhere and I am glad. Rude, rude, rude!
Bearno's does not accept open table reservations during events. There was an NBA exhibition game that night at the KFC Yum Center. We were seated promptly without a check on the reservation list. We asked the hostess to check us in so we would get our 100 points and that's when we were told about their events policy. I showed the manager our e-mail conformation and was told the system was off line. This contradicted what the hostess told us.