bd's Mongolian Grill - Royal Oak
Focusing on giving guests a plethora of options, we have created a growing band of loyal customers that believe passionately about their ability to take charge of their own dining experience. Our “Stir It Up, Your Way!” philosophy gives guests ownership in choosing their own ingredients from a great variety of choice meats & seafood, fresh vegetables, crisp salads, and flavor-packed sauces and spices that are Always Market Fresh. The food is then prepared by expert grillers on a 500° 7-foot grill.
The Manager Diana Gomez was rude not only to my party but other patrons as well that wasn't a part of my party. Her disposition was very nasty and unprofessional. You order a desert and they bring half of it just to tell you the Ice Cream has melted so it wasn't any and charged full price for half of a desert. Half my party dont drink soda so asked for lemonade they were out didnt want to substitute a drink that wasn't carbonated beside unflavored tea. The waitress was polite the greeters were great. The PROBLEM IS YOUR MANAGER. SO I WILL SEND MY BUSINESS TO Westland,Mi and trust me I send this location plenty of business. NOT ANYMORE.
Out with the family and we went to our favorite place in town. The only issue was that it’s normally slow but today it was just hopping. Over all it was great we just had to wait long with a reservation.
All was well except for the two new male grillers. The female however was on her A game. Sadly my food was burned and not enjoyable. Probably will not return.
Waited nearly 30 minutes in line to have food prepared. Only 2 cooks and one was the manager who had to tend to other things as well. Salad bar was very empty.
Only got one plate because food tasted burnt. My daughter complained about hers as well. One of the cooks was sick and sweating a lot but still handling food.
This experience was horrible! Waitress was constantly disappearing. Had to ask others to find her on several occasions. Was told at the last minute that they were out of certain appetizers( after we ordered them and waited 25mins). Had to hunt down silverware, had to beg for water(no straws provided) The table behind us sat dirty for entire time we was there (almost 2 hours). The only good thing was guys at the grill, especially the one who tries guessing your sauce. Overall, never again will I go to this location
I came with a group of 10. 2 of our guest had seafood allergies, and told the cooks. They took the food to the back and prepaid it. Well they still managed to mix the food up and gave them plates with seafood. We asked for a manager and he was very short with us regarding this matter. The silver wear was dirty but the waitress said it was water spots from the dishwasher. I had the corn chowder soup and it was very runny no consistancy of soup. We was not satisfied with our dinner, especially for a large group.
Met someone for work, great option to be able to have an eating experience. The cook was great and funny. Our waitress was accommodating to our schedule and was very helpful! Food was delicious too.
My date and I reserved a table at BD’s and we were seated immediately. Before we knew it we had our bowls and we got up to pick our ingredients. The line to get our food cooked was organized and fast and we had our meals 15 minutes after we arrived. It was excellent
Great experience! I would definitely visit again. My bar and table interaction were great
Good Afternoon, In my experience I would say that not only could the service from our server be more accurate and timely also the restaurant was dirty!! garbage everywhere... I know that people get busy however this wasnt the case as the restaurant at that time was pretty empty with multiple dirty tables.
A very friendly and helpful staff made our dining experience very enjoyable. Thank you to Maddy, our server.
Have gone there many times over the years, great relaxing place with great food.
Table was not ready when we arrived. Still had to wait 15 minutes or so. Drinks, rice and tortillas were not at our table when our food was done cooking. Ordered fried rice and got it when we were almost done with dinner. Hard to get drink refills.
We made a reservation for 7pm and our table was not ready. Finally the manger came over and got the ball rolling finally got a table next to a party of 20 or more. This was my daughter birthday dinner and when I went and got my food the cook dropped half of my food on the floor trying to be funny. So I had to go make another bowl and wait for them to cook it while the rest of my party ate. By time I got back everyone was finished so I boxed mine up to go, the next day it tasted terrible so I threw it away.
I was so disappointed, by Wess the waiter tried his best. The manger came over by than it was to late . The manger took 10% off my bill. Sadly I won't return.
Not really sure why this place is so popular
The experience was a great one. The manager. Alex, was very helpful despite dealing with several issues while assisting staff.
This place has really gone down hill since they first opened. Their food choices for the grill was very inadequate. Definitely not striving for quality! The grill cooks were far from grill masters! The first bowl I had was burnt, not by choice. Dissatisfied with my first bowl I went for a second and the second bowl was under cooked. Also the place was filthy! I have never seen a more disgusting bathroom! A rest stop bathroom is cleaner! If I didn't have a gift card I needed to use I would NOT have gone.
The waitress was horrible. She wouldn’t stand still so I could give my complete order. I had to wave her down for refill on water and pop. She seem to have a attitude.
The cook was nice, but not feeling well and I could tell. The food was cooked terribly .
I will never eat here again.
We had family visiting from Arizona. Everyone enjoyed their meals but the table service could have been more responsive.
Hanging out with my Husband on my birthday and wanted to keep it low key because we have plans to go out again on Saturday night!
Our waitress was awesome! This place is always fun!
Nice and fun place to eat.
The hostessed seemed very difficult and did not want to seat us in a booth. There was some squabbling between her and the waitress staff as to where we were going to sit. It was around 5 o’clock, and there was maybe three other families in the entire restaurant.
Oddly enough, , we would see most of the waitstaff talking around the bar during our entire visit
Everything was ok upon arrival.. After we were seated the service started to slow up, glasses stayed empty and empty plates were left on the table for extended periods of time. To top it al off as we were paying the bill the waitress spills a glass of water across my lap.. This all happens at my birthday dinner no less.
Didn’t like the fact that the rice was steamed, very bland. Service was outstanding. I wouldn’t say the food was bad but it’s not what I expected.
Always great- choose your own recipe, grill guys are fun.
My experience was great and my mom had a wonderful birthday
the hostess sat a table right behind us when the entire restaurant was empty, super disappointing and ruined a quick date night. other than that, the guys cooking the food were super nice and talkative.
It was fair.
I had my 40th birthday party there and I enjoyed everything. They handled my seafood allergies with great care will recommend it again.
Filthy restaurant. Tables not cleaned, raw food bar very messy and unappealing. I went vegetarian because I was scared of the meat and seafood. Very friendly staff. Our server was excellent with our children.
Dane was awesome! The staff was very friendly and the food was amazing!
The manager and server was awesome! it was for a birthday party with many people and everyone was satisfied for their first time There.
All of the ingredients were fresh and the grillers were excellent personalities. Soups we ok but they are not the reason to be here. Server was attentive and friendly. Will be back when again in the area.
My family loves going to Mongolian BBQ. We enjoy the atmosphere and the food. It is one of our favorites. The waitress was fantastic and responsive, and the grillers are always entertaining.
My only complaint this time around was how they handled the OpenTable reservation. My reservation was for 7 pm and we arrived right on time. The manager asked me if I made the reservation that day. When I said yes, she told me that reservations made within 24 hours go on to the waiting list and I would have about a half hour wait. This seems odd to me and defeats the purpose of OpenTable in the first place. I had some "hangry" kids on my hands as we waited longer than we should have had to.
Fortunately, this is the first time I have experienced this. I hope they correct their policy because I would hate to stop going there (I can't risk having to wait for tables when I have the kids in tow).
Loved the chef, our group had an amazing experience here.
Staff was overwhelmed and not doing any thing for the 30+ people standing in the door waiting for any type of service. We walked out without any type of explanation after 30 min of standing around. As we left we saw 7 empty but not cleared booths. Love BDs but tonight was a bust.
My birthday waitress had a very snobby attitude I did
Not like it at all it was very unorganized as welll
This place is ok. It is basically serve yourself, as long as someone remembers to bring you a bowl. You make your own food, you take it to the grill, some guys grill it while you watch doing some corny things or singing to get a tip, then you take your food back to your table. The servers bring rice and drinks. It was just too loud. The guys on the grill carry on quite a bit. It is kid friendly for sure. This place is ok just to pick your own food. To have conversations or some quieter time, this is not your place. Wine is a bit pricey. Again, I love my food, because I made it. This place is ok.