bd's Mongolian Grill - Novi
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Focusing on giving guests a plethora of options, we have created a growing band of loyal customers that believe passionately about their ability to take charge of their own dining experience. Our “Stir It Up, Your Way!” philosophy gives guests ownership in choosing their own ingredients from a great variety of choice meats & seafood, fresh vegetables, crisp salads, and flavor-packed sauces and spices that are Always Market Fresh. The food is then prepared by expert grillers on a 500° 7-foot grill.
It took forever to seat us even with our reservation that i made days ago indicating that they didn’t plan ahead for it. Once we were sat it was at one of the largest size tables and there was only three of us. The restaurant was extremely noisy. Our waiter kept darting past him and we constantly had to flag him down if we needed something.
The food wasn’t bad, but the service was terrible. They didn’t bring us our drinks until we finally walked up to the kitchen and asked for them. They didn’t bring us our rice or tortillas, and we watched a worker take rice and tortillas and just set them on an empty table across the restaurant. We asked our waiter and he said, oh those over there are yours. I’ll grab them I guess. They didn’t have any clean salad plates or soup plates, and when I asked the waiter if they had any more, she said let me go check like she hadn’t noticed they were gone, then she never came back to me. We wouldn’t get our bill at the end of the meal, and the waiters were too busy being the baristas and making drinks for other people who had just come in and wouldn’t bring our bill. We had to walk up to the bar and ask for it after waiting for forever. There was a long line of people waiting to get seated and half the restaurant was empty, they just needed someone to wipe down a table and seat them. Worst restaurant service I think I’ve ever witnessed. Again, the food was pretty good, but the service was TERRIBLE.
Server gave us a refill bowl. While we were up getting more food without our knowledge our entire table was cleared of everything (silverware, drinks, rice....) EVERYTHING. They should have known we weren't gone because our coats were left on the chairs. Then to top it off someone sweeping the floor noticed us sitting there with no utensils and drinks and went and got us some.
Normally it is good, but it must have been an off night for them. They seemed very short handed. It took awhile for our food and our waitress was really nice but she was also bartender so it took awhile for our drinks etc.
Lunch with the team
While our experience at BD's was very good, the reservation process failed miserably. They had no record of our reservation and as a result, we had to wait for a table.
Really good all the way around really great service good and enthusiastic cooks. The only thing that was off was that the hostess said she didn’t have our reservation but we ate at the bar which was fine
The place has kids running it the cook burned my food because he was busy talking a female the table they sat us at was all wet and I had to dry it even when we sat down they said the table wet so u might want to let it dry . After telling the wait they did nothing about it. Then my kid went up to get her food cooked and one of the cooks are sitting on the counter were u put your food. The place was dirty I work hard for my money and wanted to take my twins out for there birthday and it wasn't not worth the 77.00 I paid. They need a adult manager there and stop letting the kids run that place
My daughter birthday
Service was so so.
The floor was extremely dirty-shoes stuck to it. The beef was grisly.
The cook was very friendly and fun.
The waitresses we had made the day even better than expected. She was nice and polite.
Great place to take families. Fun atmosphere for the kids. The chefs were very engaging.
Would definitely take family there again. A little pricey if you aren't a big eater.
Overall a good place to eat that I would recommend to others.
Brendon was AMAZING! We were celebrating a friend’s birthday and everything was seamless. Never had to ask for more water, never had to ask for anything. He was fantastic!! Our table was a little loud but that was because we were sat right by the grill but other than that everything was great
Service was poor but the cooks were fantastic and fun. (:
The food was very good. The price was very rrasonable and the chefs were vety entertaining.
Good food and very excellent service. The staff was professional but not stuffy. Made the birthday party fun.
The restaurant was filthy - tables not cleaned, floors messy, various items spilled all over the salad bar to the point that I did not even try to make my own salad. Nobody cleaned during the hour we were in the restaurant. The meat/fish/vegetables for the stir fry were still frozen in their containers - at least there was no pretense of freshly chopped/butchered produce. The wait staff was overworked - it took a while to get bowls for the stir fry. The chefs were friendly enough, but otherwise this was a great disappointment. Yuck!
It was FILTHY. Have never seen a restaurant so gross! There was food on the floor. The food bars were disgusting! Not just a little food mixed together, it looked like a food fight had taken place. The containers were either so mixed together or empty, the selection poor and when they brought the sirloin out, it was BROWN and loaded with fat. No soup bowls and the soup tasted like colored water, no flavor whatsoever. Oh, then when they cooked our food, they patted it down with the bottom of the bowl while it was on the grill after that bowl sat on the disgusting counters! My husband went to work the next day and a fellow worker said they had the same experience as us and will never return either. I will say our server was good. I will never go there again! I was sure we would all be sick, that's how bad it was! Would have left, but it was mother's day, everyone drove out there, we were kind of stuck. Honestly it was bad!!!
It was fun and I really loved the waiter !
This was my first experience with Mongolian Grill and I probably won't be back. We had a nice wait person but the way the restaurant is set up, having to wait in line to cook your food, worrying you're going to drop something as you try to hold two plates (one your main food to cook, then your salad). We were put way in the back of the restaurant and to keep coming back and forth would have been a pain.
Great time with the family for my sisters 27th birthday!
Great food and great service, despite it being very busy.
I like the fact that you can pick your own stuff to put in the bowl. The guy on the grill was enjoying his job and making sure you enjoyed your experience. I would have liked a few more items on the salad bar, but all in all, good food for a good price.
This place is always good. There really isn't anything bad to say.
It was ok nothing special
Great experience as usual. I made a reservation because we had plans for the evening, and I didn't want to get stuck waiting for a table. We were in and out in the expected amount of time (an hour) and had a great meal.
We come here every now and then but last nights service with Brandon was the best! He was so personable and on top of things! Made our valentines dinner perfect!
Was fantastic. I was my daughters birthday and they made it a good one!
Wow. What happened to this place?? Only one guy on the grill trying WAY to hard to be funny while people were waiting too long for their stuff to get grilled considering how empty the place was.
The area where you pick out your ingredients was sloppy and no plain chicken. Really? How can you be out of things when the restaurant is only 25% capacity?
The salad bar was DISGUSTING. I'd already ordered it and I'm pretty sure our servers brain would have fried if I asked him to take it off so I ended up with a plate full of cottage cheese instead. Just what I wanted, a $5 plate of cottage cheese.
I used to meet my extended family members here every year the day after Christmas for lunch. We all walked away knowing we'd have to come up with someplace new for next year.
Fun place for a large group gathering
The service was awful, we had a party of eight and ordered appetizers and only 4 plates and 4 forks were delivered for us. We asked for more and they never came. We had to share plates and forks to eat appetizers. When we ordered dessert it took 45 mins to come out and the place was NOT busy at all. Plus, how busy is a waiter at a buffet style restaurant. Will never go back again.
Love the food, great service
Great food options. Great service always.
Waiter was very helpful with everything and was attentative to what was needed in the way of refilling drinks. He was very pleasant and funny
My 2 brothers both had the bowl and got ill from the food. My husband and had the soup and salad bar and that was OK. The bathrooms were in poor condition and in need of cleaning and repair.
The only positive was the very friendly and efficient server Miguel . He was awesome. We drove from Lansing to celebrate my brothers birthday, and I wish we had gone to Red Lobster which was our first choice.
Always a hit! My kids love to try new things here. Mom and dad love it too! A family tradition
The cooks were very high energy the entire time and were singing and really enjoying their job. There was lots of interaction with the customers who were waiting for their meals. Great service, Excellent food. I highly recommend the Novi location. Also, we have one person who is Gluten free in our family so we love to come here for her. They have several gluten free options including sauces. Thank you!
bd's Mongolian Grill - Novi does offer delivery in partnership with Uber Eats.
bd's Mongolian Grill - Novi is rated 3.9 stars by 137 OpenTable diners.