I support local business and consider disappointing experiences to be opportunities for constructive criticism rather than a green light to rant or leave scathing reviews. I dont know whether Barcelona or OpenTable is on the hook here, but since i receieved an email asking for a review, I will oblige the request.
I made reservations for two at 8pm on Thursday, Jan 11 through the OpenTable app. I receieved email confirmation of the reservation and update/reminders sent to my phone. I was impressed by the restaurant’s reputation and eager to try the famous paella especially (in fact, I still am - hence the 4 stars for food). When my dinner date and I arrived after a 60 minute drive to Clayton, we were brusquely informed that the restaurant was closing early due to reports of inclement weather and rather brusquely turned away. While it was a slow night, several individuals were seated at tables and the bar. A very simple courtesy would have been to pick up the phone or email and contact the holder of the reservation and advise that the reservation must be cancelled, and save us an hour of wasted travel to Clayton, or even take a moment or two to be personable when turning away a confirmed reservation. You never know who you might be turning away; perhaps staff should be encouraged to treat everyone who walks through the door like a valued customer- especially those who extended the courtesy of making a reservation. Why else would I bother with Opentable? I took the time to confirm the reservation I understand that stuff happens unexpectedly, but those moments are also opportunties to showcase superior hospitality, simply by taking ownership of the moment and making an effort to be hospitable. While it is admittedly a small sample size, I found Barcelona to be lacking in this regard. I have no doubt that the food and service is generally execellent at Barcelona, but based on my first aborted experience there, i suspect there is room for improvement.
The restaurant was very cold
Semi-authentic Tapas and decent cocktails marred by loud, ambiance crushing music. Why not go all in with the Spanish vibe and play something more apropos than current pop music?
The food is terrific but the place is loud. The noise is not as bad as many contemporary restaurants and the carpeting does help, but They might consider lowering the music and seeing what else they can do to change the ambiance.
Our meal and service were outstanding. We took friends from Chicago and they loved it. DJsamanthalee was terrific. Wish there was a dance floor to we could do the music justice.
Great service, great food! Our orders were turned quickly. They were prepared well, tasty and creative. The variety of a tapas menu made it really enjoyable with a group.
I showed up at 7:30 for a 7:30 reservation. I had to wait for over 5 minutes for the hostess to come to the desk. When she finally did, she said it would be about 10 minutes for a table. I showed up at 7:30 for a reservation that I had made for 7:30 and was now being told that I would not be getting a table until 7:45, 15 minutes after I had booked for. My boyfriend and I had a drink at the barwhile we waited for our table. When our table was finally available, the hostess came over and told us that she would save the table for us while we paid for our drinks, as if she was doing us a favor. As we were walking back to the hostess' desk, she spotted us and walked off without so much as a "follow me" or "right this way." I was unsure if I should have followed her or if she was running off to take care of something else (she was bringing out food to tables, so I'm guessing they were understaffed). It wasn't until she pulled out a chair at an empty that I realized that she was in fact showing us to our table. I was completely taken aback at her behavior.
Had it not been for our waitress I would have given BARcelona 1 star in terms of service. The food was okay and the prices are okay. But until I hear of some improvements with service I will not be going back.
My family and I love new and interesting food. What could be better than a trip to Spain via BARcelona Tapas?! It was a great time filled with good food, great drinks, and reasonable prices.
mediocre food, same service. I made reservations based on tripadvisor but was disappointed. the lights in the restaurant flickered all the time, the light was dim, the restaurant seemed grimy and not well-maintained. we sat next to the bathroom and the door to the basement - once the waitress opened the door to the basement I got a glimpse of the dirty wall. ugh..
the shrimps were undercooked, the beef was tough, the churros overly sweet. the olives were good. white sangria ($5) did not have almost any alcohol but the whole glass was full of ice.
overall, it was a big disappointment and will be more careful next time when selecting recommendations from tripadvisor.
Enjoy the nature of shareables. BARcelona tapas are delicious.