BANK Cafe and Bar

3.6
122 reviews
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$31 to $50
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Californian
BANK Café and Bar is no ordinary hotel restaurant. Our Chefs strive to bring the absolute freshest, highest quality product to your table, every meal, every day. At BANK Café and Bar we are proud to present a seasonal, fresh approach to your beverage as well. Our Bartenders source products from our Restaurant Garden and other local purveyors for the many house-made ingredients they use to enhance the finest spirits available.

On Saturdays and Sundays we embrace the philosophy of “The Westin Weekend” and serve brunch from 7am until 3pm. BANK Café and Bar also presents a different 'Burger of the Week' and an 'Adults Only Milkshake'. Special discounts available on Wednesday evenings after 5pm. Check our Facebook page for this week’s offerings and specials!

Specials

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Sun 4:15PM - 6:00PM 9:00PM - 10:00PM
Mon - Fri 11:00AM - 11:45AM 5:00PM - 6:00PM 8:00PM - 10:00PM
Sat 4:15PM - 6:00PM 9:00PM - 10:00PM

What 122 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
3.5
food
3.7
service
3.3
ambience
3.3
value
Noise · Moderate
67% of people would recommend it to a friend
5
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K
San Francisco
1 review
Dined 2 days ago
Overall 2food 1service 4ambience 3

Food was greasy. Subpar for price. No bartender during the day.

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OT
San Francisco
2 reviews
Dined on January 1, 2019
Overall 1food 2service 2ambience 1

Staff was prepping for their New Year’s Eve gala and did not give any consideration to those of us choosing an early evening dining experience. They were filling and LOUDLY POPPING balloons not more than 15 feet from our table . Sounded like we were eating in a war zone. Very poor planning on their part. We finished our drink & appetizer, cancelled our meal, and left.

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OT
San Francisco
1 review
Dined on October 29, 2018
Overall 3food 4service 2ambience 2

Did not feel welcomed. Low urgency to assist with our reservation.

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JL
Philadelphia
3 reviews
Dined on October 27, 2018
Overall 3food 4service 3ambience 3

Food was decent. Did not realize it was in a hotel lobby. Does not have a nice ambiance inside, decided to sit outside by the fire.

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R
New York Area
5 reviews
Dined on October 25, 2018
Overall 4food 4service 4ambience 4

Been coming here for a couple years. Ken is a great chef and La Toque proves it. Some of this same quality makes it into the Bank Cafe and bar. Richard

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MD
Los Angeles
19 reviews
Dined on October 15, 2018
Overall 4food 5service 5ambience 4

Best hotel lobby restaurant /bar ! Stephanie is an amazing server and 3 words- lobster buttered popcorn

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s
San Francisco
40 reviews
Dined on October 7, 2018
Overall 5food 5service 5ambience 4

We like to go to Bank for the best Burgers in Napa. Good selection of other choices on the menu for a good casual meal. Great wine list and deserts

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HE
San Francisco
13 reviews
Dined on September 30, 2018
Overall 2food 2service 1ambience 2

Completely empty It’s in a hotel at the lobby The bar service was good but the food service was close to an hour after placing the order with not even an apology Will be off the list

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e
San Francisco
24 reviews
Dined on September 13, 2018
Overall 3food 4service 4ambience 3

went for bogo burger night. burgers were very good, the bacon fat fries were awesome. was surprised with the service charge added to our bill. prefer to leave my own tip. left a cash tip anyway, im never sure what our wait person gets out of the service charge and she was very good. most likely wont return.

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AP
San Francisco
3 reviews
Dined on September 9, 2018
Overall 4food 4service 5ambience 4

I wish they didn’t put sauce on the NY strip steak

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OT
Miami
138 reviews
Dined on August 31, 2018
Overall 5food 5service 5ambience 4

Hard to beat the food. Duck burgers with fois gras, great beef burgers, pork chop, steak tartare - you name it. Cocktails are killers and the wine list can, if you wish, come from the Michelin starred restaurant next door. Great place.

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B
San Francisco
35 reviews
Dined on August 27, 2018
Overall 1food 1service 3ambience 3

Very disappointing and we'd recommend you look elsewhere.
There is a certain expectation when dining in the Napa Valley. The bar is set very high in regard to food quality, value for that quality and exceptional guest service.
My assessment of Bank is they failed in every area except service. Our wait staff was exceptional . Here are the areas Bank does not live up to the Napa Valley standard, IMO.
1. Food quality. We ordered 5 dishes. Each one was either bland or average.
2. Value. I have no problem paying for a quality meal, its Napa Valley. What I dont accept is sub-standard cuisine at a premium price.
3. Add on gratuity. A 17% gratuity was added to the final bill. There was only 2 of us, I can understand if we were a large group. I also didnt appreciate being presented this little surprise at the end of the meal and already added to the bill. Not good guest service Bank management.
Locals and visitors alike have a wide spectrum of dining establishments to choose from. Seek out those which can provide a experience worthy of your time and money.

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MD
Los Angeles
19 reviews
Dined on August 22, 2018
Overall 5food service 5ambience 4

The hotel lobby restaurant you should not miss.

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OT
San Francisco
4 reviews
Dined on August 18, 2018
Overall 1food 1service 1ambience 1

The restaurant is inside the Westin Hotel so the place was not crowded at all. The service was so slow and we had to ask for everything 3x for basics like water, ketchup, jam.

Cafe latte was probably made and sat in the back. They served it cold and foam deflated.

Automatic 18% gratuity was included and we had asked them to revise bill as they charged us for items that we didn’t order.

Wish they would hire staff that would like to work there. It seems none of then cared and patrons were bothering them .

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s
San Francisco
8 reviews
Dined on July 30, 2018
Overall 4food 5service 5ambience 3

This is in the lobby of the Westin and I didn’t know that but the food was EXCELLENT! Duck burger with fois gras and a New York steak cooked to perfection.

Not for a date but a great place for lower key events!

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Houston
95 reviews
Dined on July 27, 2018
Overall 5food 5service 3ambience 5

Good breakfast. Eggs chilliquilles are very sour. Needs black beans and salsa. Egg white omelet is delicious!

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LW
San Francisco
32 reviews
Dined on July 26, 2018
Overall 2food 2service 1ambience 3

By the way - I am supposed to receive 1,000 points for this dining reservation - WHY has this not been posted ?????????? Our server, however sweet was obviously not trained or maybe she isn't trainable - after asking about various items on the menu she appeared to be "clueless" and just didn't understand customer service - for a high level hotel property my expectations were not met. Food= just okay. It was a special occasion for my partner - his big BIRTHDAY - not even a candle on his brisket/burger - oh well !

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NV
San Francisco
13 reviews
Dined on June 28, 2018
Overall 4food 4service 4ambience 3

The burger special is great, always a very creative concoction. The new dessert menu had some nice items on it but appeared to have a 50% price increase and crazy small portions. Sadly we’ll be forgoing the dessert from now on.

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j
San Francisco
13 reviews
Dined on June 25, 2018
Overall 4food 4service 5ambience 5

The service by our server Patricia was outstanding, I found I had ordered a burger that was too spicy for me. They took care to replace my meal with one that was Amazing! My wife had the salmon and was very good but her bacon was not crisp. I
was surprised by the 18% service fee but do to Patricia's over and beyond service I added a little extra to the bill. I feel Tipping needs to be optional or it does not reflect what the customer thought of the meal. I understand the problem of the government raising minimum wages but I would not mind paying more for the food to cover that. It the tacking on of a 18% fee that I do not like. I usually tip 25% for outstanding service and reduce it accordingly for and service or food problems. I would have liked to have tipped Patricia 25% but with the 18% fee already added I was only able to tip her 20% of the prefee bill. Overall I enjoyed the meal. But the 18% fee and mandatory vallet parking(yet another surprise) left me less than happy.

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F
San Francisco
1 review
Dined on June 4, 2018
Overall 5food 5service 5ambience 5

The food was good we had open faced Salmon BLT. The waitress was nice and returned frequently to check on us. This was my weekly date night with my husband. The warriors played that night and we sat in the lobby after dinner and watched the game. The waitress brought us coffee and water and we sat on the comfy coach. What a great night out!

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MM
San Francisco
6 reviews
Dined on May 25, 2018
Overall 4food 4service 4ambience 4

Located in the Westin Hotel near Oxbow I had breakfast there as part of a business meeting.
The breakfast menu was a bit limited by still had some nice offerings. I had the Fontina Cheese Forager (mushrooms) omelette. Great Wild mushrooms, carmelized onions, and Fontina cheese Ingredients and perfectly done - it was a wonderful.
Breakfast entrees are a bit pricing but the dishes are High quality.

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m
1 review
Dined on May 13, 2018
Overall 5food 5service 5ambience 3

We were delighted to be able to find a brunch option for mothers day. The food was excellent, the prices moderate, close to downtown Napa, yet a little apart. I'd recommend they more prominently display their name somehow, as it can be confusing to locate (within the Westin) otherwise. All in all, a good value, even though set within the hotel.

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OT
San Francisco
1 review
Dined on May 13, 2018
Overall 2food 4service 2ambience 3

Good food but the service is really slow

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OT
Anchorage
52 reviews
Dined on May 10, 2018
Overall 4food 4service 5ambience 5

Love the 2 for one burger night! Its nice that they have great non-alcoholic cocktails on the menu. I'm 6 months pregnant, and it was nice to have the option of a fancy, and very tasty, cocktail style drink.

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KC
San Francisco
10 reviews
Dined on April 16, 2018
Overall 5food 5service 5ambience 3

Delicious dinner in Napa.
Ambience was lacking since we were the only diners in this restaurant although several groups were at the bar.
We did get attentive and not to overpowering Service so that was a plus.
Food was well cooked and presented and all the flavors blended together perfectly.
Bread was warm and tasty, soup of the day (potato leek) was delicious and satisfying. Can highly recommend the scallops - juicy perfectly seared. But save room for the decadent chocolate creme brûlée- amazing
Would definitely go back if looking for dinner in Napa

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F
Sacramento
1 review
Dined on April 5, 2018
Overall 1food 1service 1ambience 2

Two for one burgers was totally over cooked and the service was terrible. Will not be back.

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NP
San Francisco
46 reviews
Dined on March 29, 2018
Overall 3food 3service 2ambience 2

Bank Cafe can be a gem, it just falls a little bit short despite the obvious effort. Some dishes like the smoked salmon at brunch, grilled ham and cheese, and the chopped salad are as good as can be, others middle of the pack.

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MP
San Francisco
4 reviews
Dined on March 22, 2018
Overall 3food 4service 4ambience 5

The food was great, no corkage, and popcorn with lobster salt for a great overall value. Be sure to double check your bill as ours had to be recalculated twice. This has happened on more than one occasion.

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NP
San Francisco
46 reviews
Dined on March 16, 2018
Overall 3food 3service 3ambience 3

Bank Cafe is one of the best kept casual restaurant secrets in the area. The kitchen does a great job for brunch on hand sliced smoked salmon and espresso based drinks.

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OT
San Francisco
1 review
Dined on March 8, 2018
Overall 2food 5service 5ambience 1

Food and service were amazing. Overpriced and server failed to given discounts/specials on the bill.

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SL
San Francisco
5 reviews
Dined on March 4, 2018
Overall 4food 5service 5ambience 2

Very nice staff. Don't expect anything more than a hotel lobby restaurant, that outs all it is.

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DG
San Francisco
10 reviews
Dined on February 10, 2018
Overall 4food 3service 5ambience 5

Great service

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T
San Francisco
4 reviews
Dined on January 27, 2018
Overall 5food 5service 5ambience 5

Great food, great service! Jessica was fabulous.

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B
San Francisco
20 reviews
Dined on January 24, 2018
Overall 2food 2service 2ambience 1

We sat about 10 minutes before we were offered menus. After we ordered it was 30 minutes before the waitress came back and said she gave us the wrong menu. She rushed our burgers. For the 3rd time that I have ordered a burger it comes out well everything time when I order medium rare. The waitress was apologetic and offered us a free dessert which we turned down.

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OT
Central Coast
22 reviews
Dined on January 14, 2018
Overall 3food 3service 3ambience 3

This place was fine, not amazing and not bad. We had breakfast and it was just your typical standard dishes. Not much finesse but everything tasted fine. The staff was nice. Small things like the floor wasn't particularly clean under the tables next to us which was a bit unattractive to see while eating.

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OT
San Diego
6 reviews
Dined on January 12, 2018
Overall 3food 5service 4ambience 1

Great food but “very hotel” type of restaurant

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h
San Francisco
19 reviews
Dined on January 10, 2018
Overall 5food 5service 5ambience 5

Truffle popcorn and 2 for 1 burger night every Wednesday. Can’t beat it 👍

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OT
San Francisco
13 reviews
Dined on January 8, 2018
Overall 5food 5service 5ambience 5

When you force open table users to leave a review before they can move on to another reservation you are getting a false review .
This practice of forced reviewing on your website is obnoxious .

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M
San Francisco
30 reviews
Dined on January 7, 2018
Overall 5food 5service 5ambience 4

I'm so glad the meal turned out well because my experiences here have been dicey. It was delicious and our waiter was so nice and amicable. He added to the Brunch for my birthday.

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L
San Francisco
24 reviews
Dined on December 25, 2017
Overall 3food 3service 4ambience 2

The greeting was pretty bad. I was told they can only take a reservation, not a walk in, so I went on open table and booked for 10 minutes in the future. The place was empty...talk about a turn off and a ridiculous rule. What if I didn’t have a phone, computer or knowledge of one table? Just strange and rude. Food was only fair, server was very nice. No ambiance. Won’t be back!

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