- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Contactless payment available
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
For the cost the experience was sub par. Repeatedly asked for my water to be refilled without success. Food was adequate but for the price would have expected better.
Excellent experience ty again hostess outstanding server as well
The hospitality was impeccable. From the hostess to our server, and everyone in between, there were nothing but warm smiles and welcoming attitudes. The food was great too, but the people were top notch!
Quite informal setting, not what I expect from a restaurant at the Ritz Carlton
The service was awful. The food was overpriced. That’s pretty much it. I would never go back.
Birthday event there before a show in the theatre district.
They brought out champagne and a little birthday treat at the end.
It’s close to the theatre district and was really nice !
Excellent service. I was so pleased with Mouad and Bal. Their attention to my every detail was impeccable.
Brought our daughter and friends out for dinner as they attend BU here in the city. All other choices where booked as it was last minute and later in the evening. This place was quite and the ambiance was great. The meals where spectacular although pricey. From the bolognese to the Steaks all approved and the three large cookie desert was the icing . Restaurant is a-joined with the Ritz Carlton
Terrible experience. We waited at least 15/20 minutes to give our food / coffee order and then at least 45 minutes after that for our food and it never came. We got up and left. We ordered fairly simple dishes too - eggs and toast!!!
Wonderful breakfast - beautiful food presentation and attentive service. Thank you!
Great spot for a bite to eat before a show. Ended up coming back to the lobby bar afterwards!
The service is very much in the tradition of the Ritz Hotel, which means attention to detail, sincere, friendly, and professional. While my club sandwich was delicious, and my friend said her burger was also tasty, unfortunately her burger was not cooked to her specifications. Obviously, she could have sent it back, but since it was tasty, she excused the level of doneness. For those that like it a little quieter, it's best to sit by the windows. The booth seats by the bar can be very noisy if there are a lot of bar patrons. We felt like we were part of the bar couple's conversation from where we sat.
All in all, the Artisan is a nice place - pricey, but nice.
The only reasons I did not rate this outstanding were the ambience and the fact that small plates (appetizers, salads) were priced almost as entrees. Tables were not set until seated and the place was totally barren and unwelcoming when we entered (no other diners). Decor is basic hotel restaurant. But the food was delicious (perfectly cooked tenderloins served with a lovely salad) and staff were friendly. Our server went the extra mile and had each of the two tenderloins on the shared order prepared at two different temps to preserve marital harmony!
We have cherished The Artisan for years, and our return yesterday didn't disappoint. Of course, the food is excellent and prepared beautifully (those filet mignons!). The best part though was to be attended by Eugene, simply the best waiter in the world.
Great ambiance and wonderful service! The filet could’ve been cooked more on the rare side than medium. Our server was very friendly and attentive!
Was super excited to enjoy an afternoon at Artisan and found myself very disappointed with the experience. Service was spotty (we found out after waiting 15 minutes for our pre-ordered dessert that our waitress had gone on a break) and food was only alright with our taco appetizer cracking before we even fully picked it up + dessert only okay. For the price, I’d definitely choose many of the other great restaurants nearby.
Waitstaff, hostess and servers are so friendly and welcoming - outstanding service!
We arrived at 5:15 so the restaurant was not busy. The service was attentive to our need to be done before 7:00 PM. The appetizers were adequate, soup and a flatbread pizza. Two of us ordered the burgers, one medium rare, the other medium. Both arrived medium well to well done but we didn't want to take the time to send them back. We shared a creme brulee that was not up to expectations. The cost for this meal including 2 coffees and an additional appetizer with tip came to over $200.00. We won't return.
Nice Bistro, but sub par food.
Unfortunately Artisan was understaffed the night we dined. Every table was booked. The hostess stepped in to take our order. We had theater tickets and had informed our server upon arrival. One of our party was a few minutes late which didn’t help. With the delays in placing our order, etc., we made it to the theater barely in time for the curtain despite booking our dinner reservation to allow for two hours. This was supposed to be a celebratory dinner but ended up being stressful. Fortunately, the food was good.
Very good restaurant. Server was excellent. We used a Travelzoo voucher. Such a great deal $75 for 2 drinks , one shared app, and 2 entrees. It is in the Theater district. You can park right in the garage attached for $20 if you use the Spothero app. The food was excellent. Had the cod over a mushroom pasta. We ordered the chocolate linzer dessert, it was just ok. Not really any chocolate in it. I would definitely recommend this restaurant, especially if you are going to the theater.
Birthday dinner with my daughter in law
Had a good time especially since the movies were so close
Don’t waste your time or money! Menu/food and service leaves a lot to be desired.
nice place with great service, the entrees are well over priced without truly being outstanding. Complimentary bread was excellent as was the spinach salad.
Good food. Well presented. Portions on the small side. Low noise level. Good wine selection. Not rushed. A little more attentive service would be great but nevertheless was still adequate. Nice atmosphere.
Food was ok. Should be much better given the cost of an omelet. Ambiance was more like a 3-star hotel dining experience than a Ritz Carlton experience.
We were on our way to Plaza Suite so Artisan, which we have enjoyed before, was perfectly situated. Valentines Day special was a full dinner so we ordered it. Four corses and all very good. The app was a little skimpy, the Soup was quite nice, and the entree, halibut and filet were ample and delicious (steak was perfectly rare). Dessert was super skimpy. All in all very good. A minor issue since our waiter asked us if we’re going out, was the length of time between courses to the point that even though we arrived at 6 PM we had rush dessert in order to make our 8PM curtain
I was diappointed in our visit to the Ritz’s Artisan last week. While the folks out front were terriic, the waiter was medium. Not bad but not particularly knowledgeable. The grilled oysters weren’t great. My girlfriends cauliflower steak was just OK, not particularly interesting...My $39 scallops were served cold. Then heated up on the same plate and reserved luke warm. — they never seemed freshly cooked. And we were not there at a peak time. It was 2/3rds busy — and beofre the rush...
The bread was excellent and the setting and ambiance are very nice, but I expected a lot more from the Ritz. If you are charging $39 or $50 for a plate in a bistro like setting, it ahould pretty exquisite. — or at oeast felt more of an effort should be made.
I would go back for a burger, maybe, but not dinner and would not recommend it to others for dinner...
Great pre theater location.
Space could use an upgrade.
This was the first time dining here for my fiancée and I. Our friends highly recommended this place and I’m glad they did. The food was delicious, but what we appreciated most was the service all around.
The Artisan Bistro is located in easy proximity to the bustling theater district. The staff and service personnel are very accommodating and professional. The ambiance is inviting and the noise level acceptable. There is a full wine and cocktail list to accompany a range of generally good food offerings.
I would expect with a hotel like the Ritz Carlton housing this restaurant that I would be wowed. I was happy but not wowed.... we could have been anywhere.
Enjoyed everything we ordered. Our waiter made it a very special occasion.
Terrible service. Never got coffee
Nice location after a show, menu is very limited at lunch for gluten free options. Our entrees were delicious sliders and flat bread (not gluten free) and salads were fresh. Unfortunately, service was not up to the standards for the Ritz. Server ignored us, but was very attentive to other tables. We were a bit disappointed.
Overpriced for the quality of food and serve. The grapefruit in the cocktail was stale (though the cocktail itself was delicious!). The server was not that knowledgable about the drinks on offer. When my fork fell, the server promptly brought me another fork, but it was smaller (a salad fork) and from a different set, so had a different heft to it. I would expect better from a restaurant at the Ritz Carlton and for this price range.
We arrived early for dinner prior to going to the theater. Atmosphere is pleasant and staff was welcoming/ friendly. Our server was very pleasant , helpful and efficient. Menu is smal but the food was excellent and presentation pleasing. All in all a pleasant night out and we made it to the theater timely without ever feeling rushed. I would definitely recommend it and will return next theater night.
My husband’s appetizer came before his cocktail and his entree came 1 minute after his appetizer! The waiter was inexperienced and not at all what I expected from a restaurant at the Ritz.
Excellent food and service.
Artisan Bistro offers takeout which you can order by calling the restaurant at (617) 574-7176.
Artisan Bistro is rated 4.4 stars by 834 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.