Artisan Bistro

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1. CM

   CherylM

   New England

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food4service5ambience4

   Our server Mouad was fabulous. I accidentally spill a glass of sparkling wine and he couldn’t have been more gracious! His service was impeccable. I’m a hospitality consultant and if I managed a restaurant I would definitely poach him!

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2. JA

   JoanA

   New England

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   overall4food4service5ambience5

   I thought the menu was rather limited for choices. I had an egg sandwich which was good but not outstanding. The mimosas were good and the cappuccino was excellent. Excellent service and nice ambiance. For the money I expected better.

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3. OT

   OpenTable Diner

   New England

   1 review

   1.0

   1 review

   Dined on March 17, 2023

   overall1food1service2ambience2

   Fair food overall C-. Not to the expectation nor branding of a Ritz Carlton restaurant. Reservations was prior to the ballet. Server was kind and professional. Would never go back.

   Report
4. OT

   OpenTable Diner

   New England

   1 review

   5.0

   1 review

   Dined on March 15, 2023

   overall5food5service5ambience5

   Gracious and professional service from Noelle and thoughtful attention to our son’s food allergies from the chef ! Very comfortable dining room. The meals were outstanding from salad, chowder, charcuterie starters to entree standing from burgers to fish to beef. Everything clicked. Will recommend and return.

   Report
5. b

   bethr

   1 review

   4.0

   1 review

   Dined on March 10, 2023

   overall4food4service4ambience4

   Great food. Nice waiter. Got out in plenty of time for our show. Not the cheapest but great location.

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6. DM

   DanaM

   New England

   12 reviews

   3.0

   12 reviews

   Dined on March 1, 2023

   overall3food2service3ambience2

   I thought a restaurant associated with the Ritz would be above average. Wrong. If you need something close before a show at the Opera House, maybe - but you can do better.

   Report
7. FB

   FrankieB

   New England

   12 reviews

   vip
   4.0

   12 reviews

   Dined on February 22, 2023

   overall4food4service5ambience5

   The daily special, Bolognese, was delicious. As good as any Italian restaurant. The arctic char was excellent too but I gave the food 4 stars because the menu said it came with “roasted “ broccoli and it arrived as par-boiled and very tough to cut let alone chew. When mentioned o the (very nice) waiter, he explained that chef likes to keep as many of the nutrients in the fresh veggies which is why veggie was flash boiled. That’s fine with me but the menu and the kitchen should be coordinated.

   Artisan BistroResponded on March 3, 2023Thank you for the feedback on your experience dining with us. We truly appreciate you taking your time to do so and inform about your experience. I am thrilled to hear the food selections were of your liking and will pass the message to our culinary team. I apologize for the menu miscommunication and set expectations. We do look forward to hosting you again soon. Stacie Anderson | Restaurant Manager

   Report
8. OT

   OpenTable Diner

   New England

   1 review

   2.0

   1 review

   Dined on February 21, 2023

   overall2food1service3ambience3

   Chicken was very dry. Steak tips were over cooked. Server left mid shift and there was a frustrating delay trying to find another server.

   Report
9. MC

   MichaelC

   New England

   3 reviews

   vip
   5.0

   3 reviews

   Dined on February 18, 2023

   overall5food5service5ambience5

   Excellent all around thank you

   Report
10. D

    Delc

    Chicago

    1 review

    3.0

    1 review

    Dined on February 16, 2023

    overall3food2service5ambience5

    Our service was top notch, however the food was average to say the least and overpriced. I would not be in a hurry to come again

    Artisan BistroResponded on February 18, 2023Thank you for your kind words regarding your service experience dining at Artisan Bistro. I will certainly pass along to our team, as they work very hard to curate each guest experience and provide the best possible service. I do apologize your food was not up to your expectations. The culinary team is working very hard to make improvements and always open to guest feedback. I hope we can host you again soon and exceed expectations for both food and service. Stacie Anderson | Restaurant Manager

    Report
11. M

    Mark

    New England

    8 reviews

    vip
    1.0

    8 reviews

    Dined on February 16, 2023

    overall1food4service1ambience3

    Service was incredibly slow. From the time we were seated until our food arrived was over an hour, despite not being that busy. When we arrived for our reservation, we notified the hostess and our waiter that we had to be somewhere in 90 minutes. It took over an hour to get served and we had to rush through our meal to make our show. I was very disappointed in this experience and will not be back. I expected a better service experience for the price. There are other dining options in the area that offer better service and value and appreciate the patronage of their diners.

    Artisan BistroResponded on February 18, 2023Dear Mark, I am sorry to hear you didn’t have a good experience dining with us. I’ve relayed the issue to the appropriate parties, as we hope to make all guest experiences memorable in a positive manner. We work hard to ensure our guests enjoy their dining experience and service, so thank you for bringing this situation to light. Please let me know if I can be of further assistance, as we do hope to host you again in the future & provide a great experience. Stacie Anderson | Restaurant Manager

    Report
12. OT

    OpenTable Diner

    London

    7 reviews

    vip
    4.0

    7 reviews

    Dined on February 5, 2023

    overall4food5service5ambience3

    We had an early dinner after a matinee of Hamilton. The service was truly outstanding. The quality of the food was excellent but the menu is quite limited and there was no vegetarian option in the main course. The decor is minimalist and it’s nice but it seemed cold (not the temperature) and less special than I would expect at a Ritz Carlton.

    Artisan BistroResponded on February 13, 2023Thank you for joining us at Artisan Bistro and for taking the time to review your experience. We want to tailor each guest's visit so they can leave richer than when they arrived; therefore, we are pleased to know we exceeded your expectations with service and food, and that you enjoyed your time with us. Thank you for the additional feedback and allowing us to find opportunities to enliven the experience. We look forward to hosting you again soon. Stacie Anderson | Restaurant Manager

    Report
13. PD

    PeterD

    New England

    4 reviews

    vip
    5.0

    4 reviews

    Dined on February 4, 2023

    overall5food5service5ambience5

    Great food and great service. A bit pricey, but overall terrific.

    Artisan BistroResponded on February 13, 2023Thank you for dining with us at Artisan Bistro and for taking the time to discuss your experience. We are thrilled to hear you received quality service and food and will certainly relay this information to our culinary and restaurant team. We appreciate your business and look forward to hosting you again for another delightful experience. Stacie Anderson | Restaurant Manager

    Report
14. CW

    CWal

    1 review

    5.0

    1 review

    Dined on January 26, 2023

    overall5food5service5ambience5

    From the time we checked in to getting our desserts, the experience was wonderful! We loved that the staff asked if we were seeing a show and therefore made sure we had enough time to eat without being rushed.

    Report
15. j

    jfjeld

    New York Area

    10 reviews

    4.0

    10 reviews

    Dined on January 25, 2023

    overall4food4service5ambience5

    We art at Artisan Bistro before seeing Hamilton - everything was fine the food and wine were good( although I’ve never seen mussels served that way) and the service was great. Thank you!

    Report
16. CA

    CatherineA

    New England

    12 reviews

    3.0

    12 reviews

    Dined on January 22, 2023

    overall3food3service3ambience4

    Artisan Bistro is located inside the Ritz Carlton Boston. It is a sleek, elegant space, devoid of personality but offering a very appealing, artfully-designed menu. Our server was 100% correct in recommending the beet salad and arctic char. These are staples on many menus these days, but both were artfully presented and well-cooked here. The scallops were tasty, but at $42, 3 scallops seemed a tad stingy. The French onion burgers were massive, but the promised caramelized onions were nowhere in sight, the melted cheese tasteless, and the frites indistinguishable from MacDonald's fries. You expect to pay more in a restaurant located inside a Ritz, but Artisan Bistro is as unremarkable as its name and as such, overpriced.

    Artisan BistroResponded on February 13, 2023Dear Catherine, Thank you for taking time to review your experience with us. We're thrilled to hear you enjoyed the recommendations and will pass along your kind words to our culinary team. My apologies for the burger, as you had set expectations by us, and it was not accurate. We put customer satisfaction as our priority and your review certainly helps us with corrective action, as well as reaffirming the positives. We look forward to seeing you again. Stacie Anderson | Restaurant Manager

    Report
17. RL

    RichardL

    New England

    2 reviews

    3.0

    2 reviews

    Dined on January 21, 2023

    overall3food2service5ambience3

    Mediocre food, small selection and expensive

    Report
18. PB

    PaulB

    1 review

    2.0

    1 review

    Dined on January 21, 2023

    overall2food3service3ambience1

    Got a reservation here because we were going to see Hamilton and they had open tables. Food was ok overall (potatoes were lukewarm however). Service was slow and spotty. Value for money was very poor (wickedly overpriced). Do not recommend!

    Artisan BistroResponded on February 13, 2023Dear Paul, Thank you for taking your time to express your experience and for sharing your feedback with us. I truly apologize that your experience didn't match your expectations. We will look into these opportunities presented and hope to accomplish a better dining experience for you and other guests. Please feel free to reach out, as we would love to rectify the experience you had and hope you can join us again in the future. Stacie Anderson | Restaurant Manager

    Report
19. OT

    OpenTable Diner

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on January 20, 2023

    overall5food5service5ambience5

    This was out first visit to Artisan Bistro. The ambience was the perfect compliment to the food, which was outstanding. We dined prior to a show at the Boston Opera House and chose the restaurant based on walkability. The service was elegant but never pretentious and we had a fabulous experience. Our recommendation, start with the cheese board.

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20. RB

    RayB

    New England

    1 review

    5.0

    1 review

    Dined on January 19, 2023

    overall5food5service5ambience5

    Our pre theatre dinner was delicious and delightful.

    Report
21. GD

    GayD

    New England

    2 reviews

    5.0

    2 reviews

    Dined on January 19, 2023

    overall5food5service5ambience5

    A perfect spot for a pre-theatre drink and light meal - good food, great Ritz service and super convenient to parking and Opera House

    Report
22. OT

    OpenTable Diner

    New England

    1 review

    3.0

    1 review

    Dined on January 17, 2023

    overall3food1service3ambience4

    We had 6 PM reservation because we were going to a show at 7:30. We arrived a few min early but told the waiter just to be on the safe side. Our food took over 40 min - We only ordered dinner - not apps and dinner. Thank gods for that! And the food was only passable. Not what I would expect for a bistro in a Ritz Carlton hotel. I had the crab cake - $25 - was barely warm and not as good as I would expect from a restaurant in the Ritz Carlton. My spouse had the chicken - it was ok. Again, OK? Was disappointed in the time it took and the quality was poor.

    Artisan BistroResponded on February 13, 2023Thank you for sharing your feedback with us. I apologize your dining experience didn't match your expectations. We always want to ensure our guests have a pleasant experience, and I understand you did not with the food quality or service provided. We appreciate your business and hope to have the opportunity to welcome you again in the future and rectify this with a pleasant experience. Please feel free to reach out with any questions or concerns. Stacie Anderson | Restaurant Manager

    Report
23. OT

    OpenTable Diner

    New England

    6 reviews

    5.0

    6 reviews

    Dined on January 7, 2023

    overall5food5service5ambience4

    Excellent food and superb service. It was surprisingly uncrowded, perhaps because we were there early for a pre-theater dinner. We had the beet salad, Caesar salad, arctic char, and the beef filet mignon, as well as some fancy cocktails. Really everything was perfect !

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24. E

    Erin

    New England

    35 reviews

    vip
    5.0

    35 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    Our waiter was attentive and charming, and the food was delicious, and creative. Really enjoyed it and will be back.

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25. AH

    AlisonH

    New England

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Deliciously local food with a wonderful ambience. We loved every bite of food and our waiter, Eugene, was absolutely fantastic!

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26. OT

    OpenTable Diner

    New England

    14 reviews

    vip
    5.0

    14 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Fantastic meal and drinks!

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27. JF

    JoyceF

    1 review

    5.0

    1 review

    Dined on December 29, 2022

    overall5food5service5ambience4

    Impeccable professional service. Entrees were delicious, drinks were very well executed. It was my granddaughter’s 7th birthday and she was presented her dessert with a candle and everyone sang Happy Birthday. A very kind waiter gave her a couple little trinkets which made her day even more special.

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28. KJ

    KJonCape

    New England

    3 reviews

    4.0

    3 reviews

    Dined on December 28, 2022

    overall4food4service5ambience3

    Our server was fantastic - really terrific and did a great job with my persnickety 89 year old mom. I would like to see a vegetarian option on the menu. Our server did a good job describing alternatives for me, but the online menu had listed a veggie dish and we based our decision to eat at the cafe on that. Food was pricey but quite delicious, and again, the service was fantastic.

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29. B

    Bostondiner

    New England

    42 reviews

    vip
    4.0

    42 reviews

    Dined on December 26, 2022

    overall4food4service4ambience4

    We were surprised to find a special 4 course Christmas Menu because the open table info showed an Easter menu and other holiday menus but not Christmas so we expected the regular menu. We decided to embrace the 4 course feast, and we were impressed with the prices given that it was Christmas. We ordered with low expectations and we were very pleasantly surprised by the quality of the meal. Two of us had the sea bass which was delicious with an excellent risotto and vegetables. The prime rib eater was very happy with his meal. We all loved the crab bisque starter, not overly heavy and great flavor. The salads were both creative and delicious. Only complaint is that the "winter citrus" was actually canned mandarin oranges...and the pecans were soft but otherwise it was a good salad. Desserts were fabulous. Didn't have much room but could not stop eating the mint cream puff pastry with dark chocolate topper. The pot de creme was also wonderful. Service was pleasant and we didn't mind that it was "leisurely". Hard to understand the vibe...it is the Ritz, but it doesn't feel like the Ritz...no tablecloths, no bread served...quite informal and casual. Lighting quite bright. Confusing that this is the only restaurant in the hotel. But we are neighbors and it was nice to walk over and enjoy our dinner there.

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30. m

    mineola

    New England

    9 reviews

    4.0

    9 reviews

    Dined on December 21, 2022

    overall4food4service4ambience5

    Great choice for pre-ballet. Quiet when we arrived 5:30, louder as wevleft 7:00. Would definitely choose it again

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31. N

    Nico

    New England

    1 review

    2.0

    1 review

    Dined on December 20, 2022

    overall2food1service5ambience4

    Excellent service. The food was really, truly not good. Bread too hard to eat, sauces broken before arriving at table, etc. Super disappointing pit stop on an otherwise excellent evening out in the city.

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32. OT

    OpenTable Diner

    New England

    5 reviews

    vip
    4.0

    5 reviews

    Dined on December 17, 2022

    overall4food4service4ambience4

    Family Christmas celebration

    Report
33. KB

    KrisieB

    1 review

    4.0

    1 review

    Dined on December 17, 2022

    overall4food4service4ambience4

    The steak and potatoes was a disappointment but the appetizers and special of the day, Bolognese was amazing.

    Report
34. AN

    AllisonNicole

    New England

    1 review

    5.0

    1 review

    Dined on December 15, 2022

    overall5food5service5ambience5

    Great service and very accommodating. Excellent food

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35. SM

    StephenM

    New England

    1 review

    5.0

    1 review

    Dined on December 14, 2022

    overall5food5service5ambience5

    Great service. Surprisingly reasonable prices. 2 minutes from the Opera House. What else could you want?

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36. M

    Me123

    New England

    1 review

    4.0

    1 review

    Dined on December 12, 2022

    overall4food5service5ambience4

    We had the mussels and arctic char - both excellent. Good if expensive wine selection and excellent dry martinis. Puts a hole in your wallet so be prepared for that, but they deliver in terms of service and food.

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37. MS

    MaureenS

    New England

    12 reviews

    5.0

    12 reviews

    Dined on December 10, 2022

    overall5food5service5ambience5

    An early dinner before attending Nutcracker Ballet. Convenient to the parking garage and the Opera House. Staff was welcoming and food delicious!

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38. D

    Duncan

    Portland

    7 reviews

    vip
    5.0

    7 reviews

    Dined on December 10, 2022

    overall5food5service5ambience5

    Wonderful time - our server Eugen was perfect. Kind, considerate, and helpful for us while we tried to figure out what would be best for our family (with 1 kid with an egg allergy).

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39. JL

    JoshuaL

    1 review

    4.0

    1 review

    Dined on December 6, 2022

    overall4food5service4ambience4

    Nice but overpriced. The staff was very friendly and the food was excellent however it was VERY expensive

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40. JC

    JohnC

    New York Area

    1 review

    4.0

    1 review

    Dined on December 2, 2022

    overall4food4service4ambience3

    Good service and reasonably sized portions.

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