Made a reservation to meet specific times and other plans... then was told I would have to wait an additional 30 minutes... not sure the purpose of making a reservation when you have to wait 30 minutes... service and food were great but organization and hosting staff need to improve. We had to opt out of the hibachi to do dining room to get sat faster so we could make our movie..
Dinner was delicious and the service was superb
While it was a typical hibachi dinner, the best part for me was that they were able to accommodate my gluten sensitivity issues. They were knowledgeable about what I could and could not have and made everyone’s meal with gluten free soy sauce. When the waitress brought me soup, she quickly realized it wasn’t gluten free and took it back to get me one that was.
Our chef was talented and entertaining. The food was delicious.
We celebrated my son’s 2nd birthday there. Everyone had a wonderful time. The staff was so accommodating. Thank you again.
*** PLEASE BE AWARE: OPENTABLE RESERVATIONS ARE NOT HONORED. On the day of your reservation, you will get a text saying you’ve been placed on a waitlist and they will try to have you seated within 30 minutes.
I made reservations for NYE about a month ahead of time and at 2:46PM on 12/31, I received a text informing me of the above information. At that point, what could I do? Well, my party and I arrived at 7:30 in anticipation of the 30 min wait. But we were not seated until close to 8:30. I expressed my frustration with the bait and switch to the front but she didn’t care. “Feel free to call corporate headquarters. We texted you.”
At the end of the meal, Ed, who seemed to play some type of management role, came by and asked us how everything went. When i repeated my frustration with the whole “call ahead” not reservation policy, he also could care less. His response was, “Well we texted you” and “It’s NYE, we’re busy”. If you didn’t care, you shouldn’t have asked us, Ed.
If you don’t honor reservations, you should not be on opentable.
I could go on about all the things that went wrong but I will just focus on the issue that was most frustrating...
Open table reservation didn’t really reserve anything. They have something called call ahead seating but calling ahead didn’t offer much We waited 45 minutes after our reservation time to be seated. Food was good, staff was friendly and entertaining.
New Years eve - we reserved a spot for hibachi about 3 weeks prior. We had a 30 minute wait. Very loud, but great food and great atmosphere. Drinks were super delicious and our chef and servers were very sweet!
My family and I had a wonderful time!! This was our first hibachi experience!! Our kids enjoyed it so much!!
Was surprised how large it was so that's probably why we didn't have to to wait too long. All was good. Not many hibachi places around me so it was worth the drive, even if my teenager was being a pain:)