Had the Sunday Buffet and all the food was cold, left over eggs, when asked a server to please replaced eggs or if we could order off the buffet he was rude and un un accommodating. Tables around us were dirty and the service was beyond poor!!!
It was my first time there and was not invited to return .
Great Thanksgiving buffers. Fish was not dry though. Service was fantastic.
Food was very nice. We ordered a la carte instead of the buffet. Avocado Toast and an open croissant sandwich were perfect. Service was extremely slow. Waiter forgot us several times during the meal. They forgot the water we ordered and didn’t offer bread even though the jam was sitting on the table. Didn’t offer milk with the tea or coffee. Had to ask several times. Waited for the receipt for 15 minutes.
On top of all that bad service they “charged” us the gratuity automatically. Yes we knew it was added on but that doesn’t make sense if you don’t actually receive any service.
Seems to us that service-included leave little incentive for the waitstaff to meet expectations. Even though we only live a few blocks away we won’t be back.
Nice breakfast menu and food was delicious. Very attentive servers with attention to allergies. Complimentary muffins were very tasty. Dining room needs to be updated but elegant nonetheless.
This was supposed to be a classic NYC Sunday brunch for my parents visiting from out of town. Unfortunately the beautiful dining room that is in the pictures is closed for renovations and the menu was limited - didn't have the selections posted online. It was a very disappointing experience although 5 stars for the impeccable service which was excellent.
This was a terrible restaurant. My food came out burnt and I sent it back. When it came out again it was burnt again. Then we were charged for an item that we did not order. It was difficult to get service as well. It is a beautiful space but the food and service just don't make it worth going.
Invasion of fruit flies was the main problem, no one else in restaurant which is not usually a
Good sign.. restaurant is beautiful and music was jazz and fun
My wife and I love coming here. It was the perfect place for our anniversary dinner. We very much enjoy our visits here and leave regretting we don't come more often. Great service. Extremely friendly waitstaff. Very competent menu.
Arabelle is a great place to have a good dinner and a good service.
The food was outstanding and will be back to try other menu items. Attentive service and the atmosphere was delightful. Our server was very knowledgeable and was able to steer us to the the right menu choices. We had an amazing chocolate delight for dessert and went to the bar to enjoy some great music and company.
Soo disappointing. I had the continental breakfast and I expected from such a hotel to have quality. That was not the case. The pastries weren't fresh and the fruit salad wasn't either. I'd rather go to LPQ (Le Pain Quotiduen) which has excellent pastries, just like in Paris.
Went for Sunday brunch. Not a large selection but OK.
Very cozy and well decorated dining room. Pleasant, peaceful. Fresh flowers etc.
The bread/pastries basket had only one croissant, one muffin and one scone for two people.
The appetizer of smoked salmon was of an excellent quality (server forgot the toasts!) the steak and eggs we ordered were very good. Only negative comment is the cost of the bottle of wines: nothing under $65 for run of the mill wines. Also quality of the coffee served could be improved; I take it black no sugar and you can really taste the good to the so-so coffees. Nicholas, the Manager who attended us was very nice and informative. The servers were very attentive too. Not sure we will be back due to the cost of wines.
Very expensive Christmas Day buffet. Ok at best. Don't go here.
Let me begin by saying how surprised I was to find that my bottle of Pellegrino water that is normally $2 in 7-11 and $7 in a fine dining restaurant was $13. Not to mention that my wife's chamomile tea, one bag and hot water, was $10. This alone made me cringe enough to never return. But let's move past the overcharging, and get to the actual experience. The food, while tasty, was nothing special, in particular. When I saw that this restaurant was ranked a very highly on opentable, I was expecting something unique and special. Especially for the price. When I'm paying top dollar like this, I have expectations that were not met here. If this meal had been served to us at a standard lunch place, for standard lunch prices, I would've been overjoyed and probably would have become a return and repeat customer. But when I'm charged $31 for vegetables (mostly mushrooms) and a handful of gnocchi, I tend to consider it a bit of a rip off. The service was attentive, yet oddly brusque and a bit awkward. When my wife, who is pregnant, opted to only get soup and salad, the waiter loudly derided her with a "That's all?" The manager, who obviously cared and was well-meaning, came off as desperate to please, which is a vibe that doesn't make for a very comforting environment. Speaking of the environment, turn down your lights. This is meant to be an intimate, elegant dinner, not a diner. Finally, if you're going to keep your bread in a warmer, don't forget to fill the moisture compartment. The bread we received was harder than a rock.
The food is wonderful however we were surprised at the unmentioned extra fee of $18 for lettuce and avocado that was added to my $24 crab cakes. My salad was almost more than my husband's steak! We were guests of the hotel and didn't feel like complaining, however it has left a bad taste with us. Will stay there again, I imagine, but most likely dine elsewhere.