From a set menu.
Terms and Conditions: Maximum of 6 diners. Includes Tax, excludes service.
Valid For: 1 - 6 people
Starts: October 25, 2017
Ends: April 2, 2018
Availability: Mon-Fri 12:00PM-2:30PM
There were unfortunately delays in being seated, and a lack of coordination between waiters to start with.
They did apologise however with a free glass of bubbles! 🥂
Although there were a lot of staff we had a very long wait for our food to the extent we were offered free tea / coffee.
Good food, good view. Can’t go wrong. Starter portions not the best but the taste makes up the the value.
Really cool ambience, the tea was amazing and the afternoon tea as a whole was great. Servers were awesome and it was a great couple hours.
My friend and I booked a table for two for lunch. Aqua says we can't choose the table we like, but every table in aqua shard has a fabulous view. The fact is it is. Although the day we went was raining outside, we enjoyed the rainy London. Every weather in London is beautiful right?
It was a good experience
Great food and venue and view outstanding. Don't be fooled by deals which sound good price. We went for a £28 incl glass of Bellini deal for 4. By the time you've order a bottle of wine between 4 and coffee and automatic service charge and drink at the bar the total bill has rocketed to £300. Enjoyed it none the less and would go back just with open eyes and bigger wallet
Beautiful place, excellent service and yummy excellent quality food... Will def return 😍
Could add arugula to burrata. Cheesecake delicious
Birthday dinner. Horrible table with horrible service! Can’t believe getting a table in the walkway where the birthday guest had constantly people walking behind his back and the waiters were horrible. Empty glasses constantly but the bottle of champagne far away. Not again!
We had a table by the window with a bird's eye view. It couldn't be any better. The service was great and we had a great time indeed.
Took a friend to AquaShard for her birthday lunch and had a lovely table right by the window for some amazing views as the snow fell outside. The wait staff is very helpful, attentive and kind. It was a great experience.
the view is very good
I booked to take my family for weekend brunch at 11am. However the "brunch" menu was actually a full lunch memu and had no brunch options whatsoever. The options were completely unsuitable for my family and so we had to leave. Please don't market this as brunch if it is actually just an early formal lunch sitting.
Service borderline terrible. No consistency in wait staff, ordered drinks with a member of staff walking past, they never arrive, chase them up...they still don't arrive.
Note to Aqua....being in the Shard should not equate to arrogance regarding your customer base. I take clients out three times a week and will never be coming back here.
The food was good and the view amazing!
The view is wasted on this terrible restaurant. The lady who led us to our table was very rude. After sitting down we waited for a long time to have our order taken. Only after multiple complaints to multiple waiters did we have our order taken. The food in general was average. However, I ordered beef to be cooked medium rare and it came out to be well done. If I could I wouldn’t hesitate to give this restaurant a zero star.
Very disappointed experience with the service of manager in suit at dining area and a tall waiter in bar area. We were directed to a dinner table for 2 which was not a window table. As it was a special occasion to celebrate my husband's promotion, we would really like to have a window table over dinner or a drink at the bar area and we did not mind waiting. The manager told us he can check and will come back to us in 2 minutes. He never did and he passed by our table several times, ignoring us. After dinner, we wanted to try to get a window table at the bar area, this tall waiter just gave us the 'duh' look, without any explanation.
I understand it is extremely difficult to get a window table but we would really appreciate if both of them could go an extra mile with a SMILE in their service. We did not expect to pay this much with unprofessional service.
We had probably the worst dining experience we’ve ever had in London. And from the tables around us who were also complaining, we were not alone. When we arrived we were rudely met by the front of house who ushered into a holding area with no communication. We were then unable to get a drink or any attention and were left there for 30 minutes. We were about to leave when we were finally seated although the waitress had no idea where she was taking us and so lead us around in circles. Once we’d ordered - the set menu to hopefully speed things up - there was a significant delay before any food arrived and they missed the amuse bouche entirely. Once we’d had the starter we then had a 30 minute wait for the main course. Whilst one of our waiters was very friendly, the majority (and we seemed to have a number) ranged from surly to downright rude. Whilst the view is incredible, the food is only just about ok, it’s over priced and the service was awful. Very disappointed and clearly never returning.
I have been to the Aqua Shard before (good) so I decided to book for the brunch after visiting the Tate Modern with 2 overseas guests. It was a mistake and I feel terrible about being the one who organised it.
I don't like it when you book, have an email confirmation, and then have to battle past 2 gatekeepers who act 'so snootily' like you have no booking, even though you are clearly on the list (so pretentious!). Not a good start - you are treated like an unwelcome visitor.
It took 1 hour to get our drinks, over and 1.5 hours to get the mains - despite regular prodding. The answer was, 'yes, yes' and then the multiple wait staff would rotate the tables before heading off out the back to disappear. We asked for some olive oil to have with the bread at least 5 times and it finally came with our desserts. There seemed to be plenty of wait staff, but they were all running around like chickens with no heads.
The beef main for my friend was not medium rare - it was still mooing - big slices of raw meat. The chef should be ashamed! We returned it once, and it was brought back exactly the same, to be returned again. This was terribly embarrassing for my guest, who does not like to complain - even when it was entirely necessary. She had to have some toast when we got home because she was hungry. My cod cakes were fine (came with not even 1 vegetable or a side salad) and the risotto needed salt (again...had to wait and wait for it).
The gentleman on the table next to us (his 50th birthday) was in the same boat and wasn't going to complain until we shared our unhappiness. He had booked the 5 course brunch, and 2 courses were missing (free glass of wine instead). How can this be missing when you turn up? He was very upset and was about to miss his taxi because the service was so slow (he had checked in advance and booked the taxi 30 mins after advised end time).
Of course we would have preferred to be welcomed and to be given what was booked in a timely manner.
The view is unparalleled and that what its all about. The food was very tasty and the set menu is worth it more than the a la carte. The drinks are too pricey- even the water! The people who served us were very friendly but service was just a bit too slow and some items weren't available at the time. Still, it was a special experience for my mum's birthday.
Food is terrible and expensive. It was a really bad experience for Valentine's day
Great space to experience London views at a reasonable price. Came here to celebrate my sisters 50th and restaurant space and experience didn’t disappoint. Food was mixed, very small portions but some were tasty, e.g the cod, but others not such as the risotto. Although staff were great, they all seemed extremely stressed and food service took over 2 hours for a 2 course meal.
I’d definitely go back but probably prefer sitting at the bar. It’s a shame there aren’t more areas to allow you to snap pictures - most of the windows are lined with tables so not easy to catch an awesome shot!
Host apologised for delay in food service.
I would only recommend aquashard for a drink at the bar so you can take in the view but the food is not up to par and the service is below average.
Waited 2 hours for the starter, waiters are checking themselves in the mirror, and we had to ask for everything - water, bread, and our order. We asked for bread three times, having waited an hour, but our request seemed to have been continually forgotten. Other customers were also complaining, pouring their own wine, and leaving early without eating their main and dessert. The starter, when it eventually came, was tasteless and the presentation was awful. We also had to ask for the soup, which was supposed to come with the brunch starter. This appalling customer service is nowhere near worth the prices stated. Please, for your own good, stay AWAY from this restaurant.
The view and ambiance are stunning and the entire experience was worth it just for that. Some dishes were terrific and others were sub-par such as the beef dish which we had to send back. The service was extremely poor. There were not enough staff for the tables and it took us 4 hours for lunch. We do understand they did not want to rush us but there were many many many points where we were looking around for attention. When we tried to pay we ended up standing up and leaving with our coats hoping to grab someone's attention.
We waited for more than 1 hour and they had no table available or prediction. And yet began to sit people for afternoon tea. We cancel us without food because we had another appointment scheduled, unfortunately
Very good experience, only complaint was the wine that was recommended.
Didn’t really hit the expectation of the wine waiter plus just seemed to be one of the most expensive bottles on the menu
I went with my GF to have lunch and it was super amazing, all the staff very friendly and the view super romantic, also delicious food!
Service was very slow and disorganised
A brilliant long lazy lunch. The set menu was great value, and the staff were all very courteous and friendly. The view alone makes this experience worthwhile, really love this restaurant.
You only go to this restaurant for the view - or if you're a tourist. I eat out for business meals all over london and this place and all the restaurants in the shard feel plastic with no atmosphere. First the positives - food is good, service is sharp and the view is awesome. I need more than just that. The food is eyewateringly expensive and if you go for the cheaper set menu then the food is dull and unimaginative. the menu itself is not at all extensive. The wine list is just ridiculously expensive which also wasn't a shock. There's no ambience and you feel like you're in a posh greenhouse. There is no value fro money and no value of experience. Feels a bit like a theme park experience with no theme. Just a bit shallow and naff.
Excellent food and ambiance with stunning views of London
Food was not great, took ages to prepare, not a great choice either.
The food was alright, although I expected it to be different from what me and my wife experienced. Considering other restaurants that I have been to being better in food and cheaper. Normally I would say you get what you pay for, well in this case we didn’t; staff were nice can’t fault them, just disappointed in the food, starter was fair; main good, and due to the limited choices for their desserts didn’t even bother, but the restaurant gave my wife a birthday cake which was a nice touch.
Reception in disarray.
Waited for 20 minutes to be spoken to!
Lots of things “off” the menu even though they were highlights for the brunch menu.
Ambiance was great! Prices were unbelievably high. Birthday dinner for 2 over $200
Great lunch deal making a usually unattainable experience very possible
What an unexpected surprise!
Good food and service.
Fixed menu was wonderful value.