Aqua Shard

4.1
555 reviews
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£26 to £40
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Contemporary British
Aqua Shard, located on level 31 of The Shard, serves innovative contemporary British cuisine and boasts breathtaking views from its restaurant, private dining rooms and spectacular three-storey high atrium bar.

Dishes feature carefully selected local produce and combine the staple ingredients of British cooking with groundbreaking techniques. The atrium bar is open all day with no reservation needed and serves an extensive menu of cocktails including two signature selections, one with ingredients inspired by the botanicals used to make gin and the second by a most British staple - tea.

From sunrise to sunset, guests can enjoy the changing views of the London skyline in this contemporary and cosmopolitan destination restaurant.
Dining Style
Casual Elegant
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Cuisines
Contemporary British, British
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Hours of operation
Breakfast
Mon–Fri 07:00–10:30
Sat, Sun 09:00–10:00
Brunch
Sat, Sun 10:30–15:30
Lunch
Mon–Fri 12:00–14:30
Weekday Dinner
Mon–Fri 17:30–22:30
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Phone number
020 3011 1256
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Payment options
AMEX, MasterCard, Visa
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Dress code
Smart Casual
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Catering
The menu offers clever and classic ingredient combinations, allowing the best-of-British produce to speak for itself in a contemporary style.

For private dining and events a full range of set menus are available with canapes and bowl food for standing receptions.
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Neighborhood
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Parking details
The nearest car park is the NCP on Snowfields, parallel to St Thomas Street.
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Public transit
London Bridge Station
Additional
Bar/Lounge, Beer, Cocktails, Full Bar, High Tea, Late Night, Non-Smoking, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

Specials

2 course Festive lunch menu £29 / 3 courses £36 or with a Bellini £38

From a set menu.

Terms and Conditions: Maximum of 6 diners. Includes Tax, excludes service.

Valid For: 1 - 6 people

Starts: November 12, 2018

Ends: December 21, 2018

Availability: Mon-Fri 12:00PM-2:30PM

2/3 course lunch with a bellini: £28/£34

From a set menu.

Terms and Conditions: Maximum of 6 diners. Includes Tax, excludes service.

Valid For: 1 - 6 people

Starts: June 15, 2018

Ends: November 9, 2018

Availability: Mon-Fri 12:00PM-2:30PM

What 555 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
3.9
food
3.8
service
4.3
ambience
3.5
value
Noise · Moderate
71% of people would recommend it to a friend
5
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RL
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

All was good and top notch. Spectacular view if London no matter where you are seated.

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T
London
2 reviews
Dined 6 days ago
Overall 5food 4service 5ambience 5

A great place to go to in London. 32 stories above the city gives a different perspective. Food is good. Specialty cocktails are good as well.

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JM
London
81 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

We had a lovely brunch with views over London. Looking forward to going back

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OT
London
1 review
Dined on October 13, 2018
Overall 4food 4service 3ambience 3

Good experience

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TR
London
1 review
Dined on October 8, 2018
Overall 1food 2service 1ambience 3

Horrible service and slow kitchen. Seriously understaffed and this is not a one time problem. None of the employees care at this restaurant. Yes its a nice view, but it too us 2.5 hours to get our three courses. Small half slices of bread were delivered as if gold coins (how about more choices and more frequent bread service?). We had two servers and so it was pretty impossible to get either one of them to care. When I complained to our waitress (which took some doing to get her to come over) that it had been over an hour to get our main courses she said sorry we have a big event tonight. No one checked in with us or kept us informed. Really sad for a 400 GBP dinner. Will never return, will never recommend. Go have a drink in the free sky garden across the Thames...

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SB
Yorkshire
5 reviews
Dined on October 5, 2018
Overall 5food 5service 5ambience 5

We have fined here several times, and the latest was up to the usual high standard.

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A
London
12 reviews
Dined on October 4, 2018
Overall 4food 4service 4ambience 5

Great setting with fabulous views and we were given a fantastic table by the window as I mentioned it was my nieces birthday on the booking and they also brought her a birthday dessert which I thought was a really nice touch. My only criticism is the service at the bar is really poor, there seemed to be a lot of staff behind the bar but they didn't seem to be doing very much so we waited ages for drinks before and after dinner.

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OT
New York Area
1 review
Dined on September 30, 2018
Overall 2food 2service 2ambience 2

The service was SLOW we waited 2 hours to get our food and no one ever came to check us - food was mediocre - steak was burned - great view but that’s all you can say

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OS
Bristol
1 review
Dined on September 30, 2018
Overall 1food 1service 1ambience 5

Poor food and terrible customer service

Great views!

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HE
Surrey
12 reviews
Dined on September 30, 2018
Overall 5food 4service 4ambience 4

Another visit for Sunday Brunch went faultlessly with a great table where outside we were entertained by Spider-Man and his fellow spider assembling a crane a few hundred feet over the streets of London. Meanwhile inside we were entertained to a magnificent meal smoothly served. The brunch menu is always inspiring and it’s wise to arrive with a hearty appetite to do full justice to your varied choice. We were celebrating a friend’s birthday but any excuse is justified, assuming one is required.

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OT
London
4 reviews
Dined on September 30, 2018
Overall 1food 4service 1ambience 1

The slowest service I’ve ever experienced, 90 minutes between starter and main, lazy staff who couldn’t even remember basic things like bringing people a drink they’ve ordered. Considering the restaurant has been open for only 2 years the interior is worn and looks very tired and on the whole is poorly finished. Relies entirely on its location, don’t go here.

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TA
Kent
2 reviews
Dined on September 27, 2018
Overall 2food 3service 1ambience 3

The view is undeniably stunning. But the superlatives stop there. The food, whilst good quality, was almost cold, the service being incredibly slow. We waited nearly 2 hours for the main course. Very poor value.
Better just to have a drink and admire the view...

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TA
1 review
Dined on September 23, 2018
Overall 1food 1service 2ambience 2

I have eaten at some very pricy restaurants. I usually do not write negative reviews. However, this was by far the worst high price restaurant I have ever eaten at. I am used to eating at pricy restaurants. However, when you pay the kind of price that we paid (over $500 for 4 people), with only 4 alcoholic drinks, you would expect the food and drinks to be exceptional. The drinks we ordered were horrible and the food was even worst. This restaurant was also billed as one with exceptional views. Well, if you are seated in the back against the wall, then the views are barely noticeable. So, not even the views promised were delivered to us. On our way out, another American couple, who we had met downstairs, while waiting to go onto the elevator, came up to us and asked us if we had eaten already. We told him, yes and we are done. We had walked in together and they had not even received their food yet. He had ordered the same meal as my brother and me. He was extremely upset. I told him, don’t worry, you won’t like the food the neither. Save yourselves the money and do NOT eat at this place. There has to be better restaurants in London, where you get at least good food for this kind of price.

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c
London
6 reviews
Dined on September 23, 2018
Overall 3food 3service 4ambience 3

Very overpriced for the food you get. Loud music, but lovely location and staff are friendly and helpful. I feel that this is a place to go for the location (and view) rather than a foodie experience. Great cocktails though!

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t
London
2 reviews
Dined on September 20, 2018
Overall 5food 5service 4ambience 4

Lovely venue for a special breakfast, limited vegan options but avocado on toast was delicious

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J
San Francisco
3 reviews
Dined on September 15, 2018
Overall 4food 2service 4ambience 5

The view was amazing. However the food wasn’t good. I ordered the chicken and it was dry.

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c
London
2 reviews
Dined on September 8, 2018
Overall 1food 3service 1ambience 2

Not impressed: they got our booking wrong and then blamed us for the mistake - not a good attitude if you want return business! The first glass of champagne was warm and we had to wait a long time for the second.

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SN
London
1 review
Dined on September 8, 2018
Overall 1food 1service 3ambience 3

Go there for a drink, food is overpriced and disappointing. London is full of great restaurants, this is not one of them.

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OT
London
1 review
Dined on September 5, 2018
Overall 5food 5service 5ambience 5

Would come here again, will come here again.

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OT
New York Area
1 review
Dined on September 3, 2018
Overall 2food 1service 2ambience 5

Birthday for both aunt and mother in law. They did not take notice. Food was cold and over salted. Wait staff didnt understand english well. Would only come back for drinks, never to have a meal.

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J
London
16 reviews
Dined on September 3, 2018
Overall 4food 4service 4ambience 4

We came for a special birthday for my best mate. My son who was 1 1 was with us. Even we booked a table at 6 pm, which then was delayed, we were asked to leave the waiting area at the bar because my son being too young.
Otherwise, the experience was very good. Very good food - attentive personnel. The view over London is great and captured everyone.
Maybe not for the daily brunch or dinner, but if you look for a place for a special occasion it is a good choice.
Would though recommend booking a table at the window. It does get busy and a bit louder the later the evening gets.
The food is very good, but if you are very hungry you might struggle.

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f
London
1 review
Dined on September 2, 2018
Overall 5food 5service 5ambience 5

Nice location with great quality of food and service

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LY
London
1 review
Dined on September 2, 2018
Overall 2food 1service 2ambience 2

The food was really bad, everything was so salty...my children’s fish was unbelievably salty, when I told the waiter that the food was very salty, he didn’t say anything just walked away ,I guess you just pay for the views instead of the food!

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RB
London
15 reviews
Dined on August 30, 2018
Overall 2food 3service 2ambience 1

We were seated in an empty part of the restaurant on our own which was quiet and away from the buzz of the main restaurant. It has been a long time since dining at Aqua and on this occasion we were totally unimpressed. When the Shard first opened I was a very regular visitor now I think that I would only consider coming for drinks or afternoon tea and only if seated in the main restaurant area. There is absolutely no doubt that the views from the Shard are outstanding but the Aqua restaurant is now not special. there are better restaurants for lunch or dinner with staff who really want to look after you.

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OT
London
1 review
Dined on August 29, 2018
Overall 1food 3service 1ambience 2

We wait for a table around 15 min even if we had a reservation. Then when we arrived at the table the waiter was chatting with her collegues because they weren't sure the table was ready for us (even if there were many empty tables) so we were standing in the middle of the dining rom for a while.
Some of the waiters are completely inexperienced for a luxury restaurant like Aqua Shard, they also forgot to serve some of the courses. Terrible service.

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SS
London
3 reviews
Dined on August 29, 2018
Overall 3food 5service 1ambience 4

The food was amazing it can not be faulted. However, we encountered several issues when we visited
1. our sides never turned up
2. a birthday dessert was listed on the bill again it wasn’t served, after I inquired about it, they served it to my cousin, but the surprise element was spoiled as the had seen the bill by then
3. Lastly the bill come to £xxx.94 so I asked to have my payment rounded up to the nearest pound to cover the 94p but the waitress charged me £1 less than a asked, I told her three times but she didn’t change it. At which point I decided given it is 12.5% optional tip missing 94p will be ok. After 10 minutes the waitress comes over and asked for the 94p.

The last issue left me with a bad impression of the restaurant, mainly as the waitress come over and said we short paid the bill. Either listen to the customer when they explain how much they want to pay or for go what amounts to a minuscule amount of money. We did did pay an extra £1 in case your reading this wondering!

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t
London
12 reviews
Dined on August 27, 2018
Overall 4food 4service 5ambience 4

The only disappointment was that the menus through open table bared no resemblance to the only menu available (brunch)

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R
London
10 reviews
Dined on August 23, 2018
Overall 4food 4service 2ambience 4

We had an excellent table with an outstanding view. The food was well presented,tasty and well seasoned. Unfortunately the meal was let down by the disorganised and unprofessional staff. The wine waiter who was new tried his best but the female member of staff serving us had little idea how to serve at a top end restaurant. Over familiar, throwing menus on the table and removing wine glasses when we were halfway through our wine ! Proper training for the staff would have made it a memorable anniversary, sadly this was not the case.

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CL
London
8 reviews
Dined on August 20, 2018
Overall 2food 4service 1ambience 1

Waited over 20 minutes for pre-dinner drinks order to be taken
Table only available 15 minutes after booked time
First waitress took drinks order, then ignored us
Had to ask another waitress to bring drinks and take food order
Didn't eat until almost 90 minutes after booked time
Food was good, but not excellent
Prices far too high given atrocious service

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OT
Hampshire
2 reviews
Dined on August 19, 2018
Overall 2food 2service 1ambience 3

The views are amazing, it’s a little noisy but well appointed, the food was ok but a little overpriced vs quality. In general the most disappointing was the service all round, very impersonal, rushed and lacked fine dining etiquette. Having eaten at many fine dining restaurants in London the experience was sub par for the price range. Excellent venue for pre or post dinner drinks but the Aqua won’t make my favourites list unfortunately.

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r
Washington DC
34 reviews
Dined on August 18, 2018
Overall 4food 5service 4ambience 5

You can't be seated at Aqua Shard and fail to be impressed with the view! Though most window side tables are set for two, our group of 4 were offered a distant view table to begin with, and when we asked for a better table, we were immediately given a more central table with a view, albeit not on a window which, as noted above seem to be focused on diner parties of two.
All that said, the food was GREAT! Very, very well presented with smart minded portions that offer taste and presentation over portion size; all fine with us!
Especially notable among the menu offerings were the eggs benedict and the prawns.
This is truly an impressive venue with food to match! The service, while reasonably attentive for the size of this restaurant is slightly inattentive and just a bit full of itself but overall, this is a 'don't miss' place to visit, at least once!

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RC
Kent
28 reviews
Dined on August 16, 2018
Overall 4food 4service 4ambience 5

Another very enjoyable visit to Aqua Shard. First class food, drink and service together with a magnificent view of London. Will certainly be visiting again before too long.

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k
1 review
Dined on August 13, 2018
Overall 4food 4service 5ambience 5

Great Ambience. Transports you to a different world altogether .

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G
London
8 reviews
Dined on August 10, 2018
Overall 5food 4service 5ambience 5

The manager, David, was amazing. The whole staff was wonderful and the food much improved.
Thank you!

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LO
London
1 review
Dined on August 9, 2018
Overall 4food 4service 4ambience 5

El sitio es espectacuar, las vistas increibles. La comida muy buena, y el servicio tambien.
Recomiendo ir si es posible, al menos una vez en la vida.

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OT
1 review
Dined on August 9, 2018
Overall 3food 4service 1ambience 3

Hola
En general todo fue bueno excepto por la mesa en la ventana. No entiendo por que no me facilitaron mesa junto a la ventana habiendo disponibles. Otra cosa muy desagradable fue que las personas que estaba junto a mi llegaron más tarde y las movieron antes que a nosotros en la segunda fila. La próxima vez sería bueno que presten atención a estos detalles pues muchas personas van por las vistas.

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G
London
2 reviews
Dined on August 8, 2018
Overall 2food 2service 4ambience 3

Cuisine on ne peut pas plus ordinaire. Très peu de choix à la carte.

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OT
London
1 review
Dined on August 8, 2018
Overall 2food 3service 1ambience 5

Amazing view, and great ambiance. But the service was very slow and waiters are very forgetful. Had to ask twice for black pepper so the food was cold by the time the peppers turned up, the glass of water I asked for never turned up!!

When asking for the bill, it took over 20 minutes for the bill to arrive and a further 15 minutes to actually pay.

The menu is very limited. So best to view the menu before making a booking.

But the food was nice.

Probably try a different restaurant within the Shard next time. Hopefully a better experience.

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LM
Hawaii
2 reviews
Dined on August 7, 2018
Overall 5food 5service 5ambience 5

My husband and I had breakfast here the last day of our trip to London. The food was fantastic - my husband had lobster eggs benedict and I went with a brioche French toast with caramelized bananas. So delicious! The wait staff was very friendly and accommodating. The main reason we had chosen the restaurant was the view, and it did not disappoint! It was the perfect ending to our trip.

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k
1 review
Dined on August 6, 2018
Overall 5food 5service 5ambience 5

Aqua at the Shard is a beautiful yet private restaurant with probably the best views of London. Food and service met expectations- creative, tasty and well presented. Service was efficient yet friendly.
The views are amazing and you feel very private.
Definitely would recommend for any occasion.
A bit pricy but not exaggerated.

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