Great food, poor service. Waitress was rude, abrupt and rushed our dinner.
Had better experiences at the same restaurant previously and would go back on that basis
Everything was exceptional, and what topped it off was the impeccable service from your staff.
Ideal for London Palladium. Cocktails were great. Scallops outstanding.
We went on the Sunday. the restaurant is beautiful, the service was excellent. The food tasted great but the portion was too small.
Amazing - one of my favorite restaurants - does not disappoint!
We was rushed which was not appreciated. Understandably the table may have been needed but the restaurant was not busy
I have been to Aqua Kyoto probably 5 times already and it stays my favourite. I love the decor, the ambience, the service & above alk, the food. Oh my goodness!! So so good!!
Beautiful venue, top-notch service and food to die for. The brunch is well worth the money for the quantity and quality of food on offer. We opted for the bottomless Prosecco offer, and our glasses were constantly topped up. Can’t fault the place!
Very nice restaurant in the heart of London. Very good food (Japanese, fusion, chinese). Prices above the average. Booking in advance is mandatory. Too noise according to me.
tasty food, service was quite slow - waiters seemed to be severely lacking in numbers and sitting next to the door out to the balcony was cold as people never closed it or the waiters didn't bother! good value with the set menu but atmosphere was tainted with the lack of lighting - one small candle per table - they did not have more when asked
Another great visit. Food is great and the atmosphere buzzing on a Saturday nights.
The place has gone down, bad service, meh food and pricy... not worth it any longer
We had an amazing dinner for my boyfriend’s birthday on a Saturday night. All the dishes we had were extraordinary. We will definitely come back especially for the soft shell crab tempuras!!
First visit to Aqua Kyoto was for the brunch. Food was nicely presented, sushi was a bit different, good rock shrimp tempura and Japanese rice. Bottomless champagne was very generously and attentively topped up.
The food was good as usual however the service was very poor! Lots of staff just standing around and no one even came and asked if all was ok. Had to get our own wine out of the cooler and serve ourselves. The waguy beef was over cooked unfortunately.
The staff absoulutly lovely, security absolutely lovely. The food amazing and drinks too. A great place for a casual or special get together. Will be coming back most definitely. Also the food will fill you up! X
Will not be returning. Five years ago this standard was acceptable. Now it is poor in comparison with other concepts in London. Refused to change one dish within the tasting menu (requested because it was shellfish and would have killed my guest) - making a substitution (at the chefs discretion as to what to replace with) shouldn’t be an issue for an £80/head tasting menu. It’s okay here but only okay.
Bad food bad service. Very expensive. They close for lunch???????
Very very small menu.
Didn’t get the servers name but she was great!
We had the signature menu which was delicious.
Arrived early because we missed theatre due to far right march in central london. Staff were brilliant, found us a table for drinks and even got us our table early.
Food was awesome as always and managed to dig out a fine rare bottle of wine. All in all.... pretty awesome
Absolutely fabulous. So good we asked to speak to the manager to give our entirely positive feedback. As well as brilliant service our main comment was “you’ve taken Japanese cooking to a new level.” Don’t miss the little yakitori skewers. And no need to push the boat out on high priced wines, there are some very, very good wines at reasonable cost. Overall, just fantastic.
The new brunch menu is very good , with a range of choices compared with before. Very good value and the service was excellent.
Beautiful interiors, and great food
It was a great night but the place is bit loud while having a dinner. Amazing food and good service.
Food and ambience great - bar staff really busy so ages to get a drink or two (if you arrive for a pre meal cocktail for the rooftop bar)
Poor service. Good food. Good vibes. But drinks took 30 mins to arrive & waitresses ignored you as much as possible.
Great location, cool atmosphere, good food, poor hostess and management staff let the rest of the experience down .
Very lively place, great atmosphere and service.
Best sushi in town!!!! Amazing!
I was really disappointed with this visit to Aqua Kyoto. It was a warm day but felt as though I was in a pub. The terrace was full of drinkers and smokers and there were a couple of large groups celebrating birthdays, doing shots and being cheered on. The food was nice and flavoursome as usual but the portions were minute compared to previous visits. I couldn’t actually wait to get out as the smell of smoke wafting in was so unpleasant. A real shame as this used to be a nice place to go for something special.
Pricey. Nothing special apart from views
We made the reservation at 8pm, have to wait till 8:30 as it’s full. Once we sat down, have to wait for another 15 mins to order. Starter was fine but we have to wait for 30 mins for the main course ( after the dishes have been cleared) and further 25 mins for the dessert to come.
The food was ok, not great. There are much better Japanese restaurant in London.
Very noisy, not good for special occasion nor date.
Absolute shambles! Waited 45mins to be seated, took 25mins to be served and that inly because i called the waiter over! Food came out at different times when i asked for it to be bought out all together. Food was missing. Tried to order something and was told they ran out 15 mins later the chef is making it for someone else who happened to sit 2 tables away from me. Very poor. Disgusted with the service. Food was average! Will never be returning
What a disastrous service, never again!
Arrived half an hour early for a drink, waited 20 mins for some g&t.
There was a 45 mins delay on the table, had to keep asking for it as nobody approached us with any update. When asked for our table the hostess said that guests don't want to leave and it's not her fault?!
Once shown through we waited another 15 mins to have some attention.
Waiter had absolutely no knowledge of the deal we booked with and persisted that it's not available for dinner, had to show him the t&c...at this point we considered leaving the venue!
Managed to order another round of drinks, food started to arrive but we still didnt receive the drinks. We could see them on a tray at the bar and had to ask a waitress passing by to be so kind and serve them, only to realise that they didnt prepare the right cocktail for one of us. Guess what?! It took another 20 mins to arrive, my friend told them that she doesnt want it anymore and the waitress insisted saying that it's on the house.
The food was nice in general, especially the prawn tempura, sea bass & desserts.
However you can get much better sushi in other restaurants.
The staff was inattentive, in fact rude.. the waiter 'looking after' us and the blond hostess should think about a career change, they have no idea about hospitality. At no point have they apologised or asked if we enjoy the food. Had to flag down somebody every time we needed something. We asked to speak with the manager but no luck.
Thumbs up to the Spanish waitress who was the only person in the room with a smile and the right attitude.
Our bill arrived with the previously mentioned cocktail & service charge?!
We booked through an App which is only available for those working in the industry and know how it feels when you are drowning but it is nonsense to let your guests down so much.
You guys have to get your act together, with these price points guests will expect some service...
Whilst the food was delicious the poor service spoilt our evening. In such a busy venue it's such a shame that there is obviously not enough staff. We felt we were invisible and not valued as customers at all.
Absolutely RUBBISH service - great food. A shame as this place could be good, there weren’t enough staff to serve the tables - all drinks and food terribly slow and non existent service. Would not go back.
Food was good. Service was not great, slow and inattentive. Very expensive
Food was nice - the terrace will open summer which will be nice for drinks and then good.
Very small main course portion with no sides, a bit mean seeing as we paid the additional £8 supplement for this dish
Visited this restaurant with a friend for the first time in advance of attending a show at the nearby London Palladium. My friend often visits Japan and felt the menu options provided a good range of the county’s wonderful cuisine. The food was of an excellent standard, as was the wine menu. Service was very good, efficient but not intrusive. We followed some recommendations made to us and were not disappointed at the outcome. The only slight negative was that the background music levels were slightly too high for our tastes, but that could be an age related problem! Also the prices are quite high - but it is a central London location so no surprise really. Have already rebooked another visit with my partner when we next visit the theatre in April.