We were at the restaurant before seeing a show at Proctors. It had come highly recommended by several people. We were seated immediately at the reservation time but from there things went downhill. We told the server up front that we would be attending the show and she assured us she would hurry things along (although we had 2 hrs). I ordered an appetizer and salad as my meal and explicitly asked the server to bring it when the others in our party were served their meal. Another in the party ordered a burger, cooked medium well. My meal was served with everyone else's salad course, and so because I wasn't eating it, the waitress must not have put our dinner order in. When the meal finally arrived, at 7:20 (!!!), an hour after being placed, the burger was served rare (which my friend found inedible), however by that time we felt the time we had didn't allow for returning it so she managed to eat around the edges! Also, of course, by that time, my meal was cold! A manager came round to ask if all was ok so we expressed our displeasure. After giving us the bill and collecting payment, we were given a gift card ($10 per couple ☹️) and encouraged to return and "try us again"!! I can assure you, I won't return anytime soon, and won't recommend to anyone else, as there are plenty of other options in the near vacinity! The bill for 4, with an inedible burger, my cold appetizer "meal" and 2 entrees came to $144!!! I have had much better meals and service for considerably less!!!!!