Alux Restaurante

The restaurant is super unique, very cool ambiance, great service, good selection of wine, however we were very disappointed with the food, it was not good at all.

En este lugar pagas por estar en una gruta natural,pues la comida no es muy buena.

La cena estuvo maravillosa porque el lugar es en anotador y la excelente comida del chef es exquisita

La comida fue deliciosa sin embargo el servicio estuvo pésimo, la hostess muy atenta pero ya el servicio de mesa muy muy malo. Igual al final comentamos del cumpleaños, pedimos postre y no nos pusieron ni un Feliz Cumpleaños en el postre.

El servicio de ingreso fue muy bueno, la acomodación estuvo bien pero no nos preguntaron donde queriamos estar, no se si se deba a Covid o simplemete acotumbran ahora (antes no era asi) a designar sin preguntar.
El Mesero fue muy mal educado, lento, no se si no tienen suficiente personal pero el servicio fue deplorable.
El mesero hizo comentarios muy fuera de lugar, no sabe motar unplato en la mesa, hizo sentir a mi acompañante como si fuera incapacitada y finalmente muy de mal gusto hizo incapie en el monto de la propina 3 veces ademas de haber destacado con marcador de color el monto de la propina. Fue tanto lo que lo hizo ver que le dijimos que el serivicio fue pésimo y por eso no tuvo propina alguna.
Llevo 11 años en playa del carmen y les envío cliente constantemente por lo que yo conocía y disfrutaba de ustedes pero el servicio fue terrible, como para no volver a recomendarlos.
Si cobras 350 pesos por UN taco no puedes tener un serivicio que no merece ni 2 pesos de propina.
La propina es una bonificación por el servicio y tus meseros creen que es por el solo hecho de servir los platos. Error!
Educar al personal es parte del éxito en el servicio. Acostumbre dejar de 15 a 30% de propina cuando se lo merecen y te recomiendo visitar Eat Italy para que veas como un restaurante con EXCELENTE servicio cobra precios de acceso para cualquiera.

Great services, prices definitely on the higher side.
It is great to try this out for the ambience and for pictures, other than the drinks are expensive and food is average.
Both dishes I found were salty.
And the drinks we had were at least 250 pesos for cocktail / 240 pesos for glass of wine.

Beautiful place but food was severely lacking

Todo me encanto!! Bueno a todos❤️❤️

This is a unique experience. No doubt. Not often you get a chance to eat inside an underground cave. It’s a huge space with many rooms. Almost like Disneyland. The concept is great but slight kitch. Very unique and tasty menu. Slightly overpriced but it’s a “destination”. Worth checking out.

Great ambiance, one of the most unique restaurants I’ve ever been to. In a great way.

Well, I am sure this place is a must! You will be amazed!! So beautiful! The service is fantastic. They have to promote this place, why not everyone knows about it? 🤷🏼‍♀️
Please please please go and enjoy. Unforgettable! 😍

The place, the food and the service are fine but the menu they have on the open table is different than the one that they offer less dish at a higher price.

This underground eatery is a spectacular place. Modeled after the natural cenotes in Mexico, it truly brings you there. The service is 5 star, the food is wonderful, and walking into the restaurant’s actual wine cellar to pick out your own bottle is invigorating. However, zero prices are listed and some are several hundred USD. The sommelier we had recommended several bottles and then asked our budget, and recommended others. Overall an amazing amazing time. The grilled octopus was delicious, the land and sea experience is HUGE for 2 people (we could barely finish), and the desserts are beautiful as well as scrumptious.

After dinner we went on a restaurant tour - this place is huge. Next time I’ll definitely dine deeper in. There are also some semi private tables for those special occasions. A must see when in PDC.

Amazing. We loved it and we will be back. Very highly recommended

We have been to Alux at least 8 times because this restaurant is so amazingly unique and a treat to bring all of our out of country guests. My husband and a close friend and I came to dinner this time. The food is always good, but this time the food was definately a higher level than in the past and I really applaud you. For starters, we ordered the brie and the quinoa veggie mix. Both were very tasty. We then had the lobster and tomato soups followed by an order of lamb, steak and duck. All were very good. The only detail is that the bread is not on the same par as the food. Also the wine cave is spectacular but the wines are very, very pricey. If you could have 2 or 3 in the moderate range that would make the meal more accessible.

The venue is incredible. Great spot for pictures. The food made myself and 2 others in our 4 person party sick. Our pork came out raw and our steak was cold. Told management and they could care less about it. Not worth the money or the sickness.

Amazing ambience. The food was excellent. Not terribly pricey considering the experience.

Aniversario

Alessio was amazing, he was outstanding, knowledgeable and very customer oriented. He made our experience even better than expected. This is definitely a place to come back. Totally worth it!! We can’t wait to come back! GRAZIE ALLESSIO

Always an awesome experience!!

We knew going in that there would be a chance of a poor dining experience because of the “gimmicky” nature of it being in a cave, but hoped for the best. We ordered the salmon and tuna dish. The salmon was lacking in flavor and the tuna had salt crystals in every bite. I notified the waitress and the chef made a second batch, which I wasn’t in the mood to try.

Really cool concept so I would recommend skipping the meal and just go for a drink.

The food was average and the service was very slow, but none of that really matter due to the amazing location. We thoroughly enjoyed the unique experience.

You are paying for the experience of eating in a cool cave. The food was just ok. In my opinion it’s a one and done dining experience.

Nice place you must visit affordable prices good food and drinks

Great experience. Super sexy place. Perfect for a date or a dinner with girlfriends. Worth a visit!

Amazing, decent food but outstanding atmosphere. Place is huge and lots to see

Fantastic and unique location with great service and food. Definitely on the pricey side.
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Ubicación fantástica y única con excelente servicio y comida. Definitivamente caro.

This place is fabulous. We'll want to come back if we're ever in this region again

Excellent meal and service in a truly unique setting. Monserrat was an outstanding server who made great suggestions for the meals for our family of 4.

Great experience for Christmas Eve!

Birthday Dinner

La atención fue excelente, el restaurante es muy bonito dentro de una caverna natural. La comida estuvo bien pero puede mejorar.

Lugar único

Food was great! But we didn’t have any music at our table even tho we payed 65 usd to reserve that table

Alux was simply amazing. The location itself is truly unique, beautiful with a wonderfully elegant classical atmosphere. The service, beginning with a trip to Alux's wine cave (within the cave!), was exceptional. Our server (sadly, I don't remember his name) has clearly has some sommelier training, because his wine service was impeccable, from guiding us to a delightful chardonnay that perfectly complemented both the crustaceans *and* the filet mignon in our entree, to how the wine was presented at our table, uncorked, set for tasting, and poured -- all done with style and grace, but totally absent any snobbery or condescension. Truly exceptional!

The meal itself met the standard set by the service. We started with the Brie cheese with figs, followed by "Land and Sea Grilled" for two, and finishing with the cocoa cheesecake. It's not hyperbole to say this may be the best meal I've ever eaten in my life. The Brie, creamy, mellow, and so slightly sweet in a breaded crust, was perfectly complemented by the tartness of the fig reduction. The shrimp and lobster was so succulent and tender; my wife, who is deep lover of seafood, is certain that both were freshly caught that day. There was a slight hiccup with the filet mignon -- it came more rare than either of us like. Without our even saying anything, our waiter could tell it wasn't right, confirmed it was too rare, and swept it away. Mere minutes later, it was back -- and cooked to perfection! My wife and I agreed it was the best tasting meat either of us has ever eaten. The whole episode was like the proverbial mole on the beautiful woman's face -- a minor imperfection that only serves to highlight the loveliness of the whole.

That's a lot of superlatives and praise, but the experience really was that wonderful. As the last evening of our trip it was the perfect capstone. If you ever find yourself in Playa del Carmen, you owe it to yourself to dine at Alux; it will not disappoint.

Maravilloso lugar, es una gruta espectacular, la atencion es buena pero me toco en un privado y si necesitas algo si tienes que esperar a que el mesero te de la vuelta ya que no te están viendo directamente, tardaron un poco en servir los alimentos pero disfrutando el bello lugar no importa, no había música de ambientación, al menos en el área que a mi me toco entonces en todo momento es un silencio total, los costos están bien no muy caro ni muy barato y la comida esta rica pero solo eso no se me hizo nada espectacular o super delicioso.. mi hijo cumplida años y tuvieron un lindo detalle y le llevaron un postrecito de galletas marías y una vela chispeante... esta bellísimo el lugar, totalmente lo recomiendo para ir a conocer y cenar pero solo lo dejaría para eso ir a conocer o para alguna ocasión especial por lo lindo, pero sin algún motivo no volvería ya que no se me hizo tan rica la comida y realmente si solo vas así de cena es aburrido sin música y solo estar esperando si tardaron...

Excelente servicio, el mesero muy amable, comida fantástica.

I recommend Alux to everyone I know who's traveling to the Cancun/Riviera Maya area. A gorgeous atmosphere, phenomenal food, and fantastic service. The kitchen and servers went above and beyond to make our evening special.

El propio mesero nos comentó que cocina no sabía preparar el risotto ni las pastas . Por lo que terminamos pidiendo otro platillo que tampoco fue de nuestro agrado.
El restaurante tiene un olor a humedad muy fuerte. No cuentan con suficiente ventilación . No lo recomiendo !

The food was ok , way overpriced the drinks are good, the cave was very nice for pictures . Go for pictures and drinks only .