Alux Restaurante

Pues mas o menos, muy bonito e interesante lugar. Claramente mas enfocado en turistas de otros países (no mexicanos). La comida muy bien y el servicio muy atento, pero parece que no escuchen bien..o tienen pre-concepciones de la gente que no pueden superar. Nosotros llegamos a una mesa muy bonita, con la idea de tomar un cocktail, y cenar tranquilos con una buena botella de vino... resulta que tomaron el orden y ya llego las entradas y plato Principal al mismo tiempo... ya ni ganas de pedir la botella de vino, y por copa el vino es bastante malo. Vale la pena por el lugar, pero si están acostumbrados a cenar tranquilos y con tiempo, mas vale que le reiteran al mesero antes... quizás fue nuestro problema😉

Vacation with friends

This place is absolutely incredible. Certainly a unique and memorable dining experience. Our waiter, Lorenzo, was fantastic! He did a great job taking care of us and made us feel so special. I would 100% recommend anyone to Alux Restaurant.

This place is unbelievable and takes your dining experience to a higher level. Lorenzo was our server . He was absolutely fantastic. The food and surroundings were beautifully matched .

Beautiful and unique location

Such a fabulous evening spent here. The food & the ambience was fantastic. The caves is amazing & the lighting was magical. We will definitely be back!

Amzing experience from start to finish. A most do if in Playa del Carmen.

We’ve been to this restaurant about five times over the past five years. Each time we go, the service and quality of food has dropped more and more. Nowadays, it’s well understood that you go to this restaurant to have a unique ambience, but make sure you have a full dinner before going there for dinner. It’s edible, but that’s where it ends.

This was an awesome dining experience!
Staff was friendly
Beautiful cave
Food and wine was good
Even the bats were a nice touch lol!

This was an amazing experience and we cannot thank the servers enough for creating a perfect night. The tequila trio is our favorite tequila and the bartender was so kind to show us how to bring out the notes and taste it correctly. We loved our espresso martinis, our dinner for two and the beautiful sites

Service was amazing. I would return. Overall, I find it a fair value and a wonderful experience. Good for a group or just two. Enjoy !

It was a very interesting place with creative ambiance. We loved it and would recommend it.

The ambiance is amazing, and the history behind it all is very interesting. Bring your camera!
Food is soooo yummy. But no wine list with prices.
Service was atrocious, and ruined the whole experience. Would never go back but fun to experience once.

Dining at Alux was an absolute dream!!! From the bats glying around to Francisco’s amazing service!!!! My husband and I booked the Deseo space and we absolutely loved every moment we spent at Alux. The music created the perfect ambience, food was absolutely delicious, service was great, & the restaurant is absolutely beautiful! We can’t wait to return!!!!

Very unique experience! Keep in mind you are dining in a cave so don’t be surprised that it’s humid and warm-ish.

I had a very wonderful time! I do think it was a bit pricey, but in the end, the food was incredible. The Cenote it self is so fun to walk around and they had a live saxophonist while we ate. We really enjoyed ourselves.

Great unique experience. The cave was something we will never forget. A must do if vacationing or if a resident and have never been. The food was quite good for the most part. I would suggest pass on the appetizers, get the Fusion for two and definitely have desert. After your meal, take a stroll and check out the cave.

We were staying in Playa del Carmen. The trip was a 20 min cab ride one way. Cost $80 round trip. Still worth it.

Service and setting was great. Couldn’t have asked for a better looking place. Our server Nahim was grade A but the food lacked in every way. Ribeye was cold along with the sides. Appetizer was the risotto and smell / taste was bad. Definitely a cool place to see, but the food unfortunately did not match.

Excellent location and definitely worth it. No other restaurant/experience like it

The service was amazing and the food was delicious

So beautiful and the food was amazing! After eating you can walk around the restaurant to see more of the cave and decor.

Romantic dinner

Unique atmosphere and great food. Right now they do not have live music due to the pandemic, but still a great place to be!

This was our first experience at Axul and we will be back. Walking down into the venue is fun and when you explore the caverns it truly becomes amazing. Our table was seated next to a pond with falling water. The atmosphere could not be better. The wine selection is amazing and the cellar top rate. We enjoyed picking our wine and getting our picture taken in the cellar. After all of this the food was over the top. There was four of us and everyone enjoyed their selection. Sometimes you find a get location but the food is average. Axul has both great food and atmosphere including great cocktails. If your in Playa Del Carmen don't miss this experience.

My wife and I were in Mexico celebrating her birthday and heard about this restaurant. I booked a reservation on OpenTable and when we arrived we were blown away the minute we got there. From the street level you wouldn’t realize the incredible restaurant that exists below the streets of Playa Del Carmen. Stepping down the stairs and into the caves below is unlike any restaurant we have ever been to. It’s like another world once you enter. There are tables tucked away in side caves and down passageways all lit perfectly to create a really unique atmosphere. We were seated at a table near an underground waterfall and pond. Our waiter, Roberto, was phenomenal and paid attention to every detail. He was truly excellent. The food was perfect and we loved everything from our drinks to our desserts. The prices were just right for the higher end experience this was as well as the quality. I would absolutely recommend Alux Playa.

Everything was great this restaurant was phenomenal the service was great the food was great the caves where amazing the only thing that I would’ve changed if anything is the hostess seemed a little uninviting

We went there with a group of 12 to celebrate anniversaries. The atmosphere, food, and waiters were awesome! The hostess was a bit dismissive but overall, we would go back and loved the restaurant.

Great scenery and the food and service was wonderful

This was our second time in the restaurant. Be prepared for a nice but pricey experience. I ordered a filet steak that was supposed to be 14 oz and was maybe 8, so if you are planning to save by sharing, think again. We also ordered things that did not arrive till we were done, so we sent them back. Lovely place to tour and photograph.

My partner said this was "the best restaurant in Mexico" and "possibly the best steak" she's ever had. We were seated right near the ceynote - a perfect spot to celebrate our anniversary.

The restaurant is super unique, very cool ambiance, great service, good selection of wine, however we were very disappointed with the food, it was not good at all.

En este lugar pagas por estar en una gruta natural,pues la comida no es muy buena.

La cena estuvo maravillosa porque el lugar es en anotador y la excelente comida del chef es exquisita

La comida fue deliciosa sin embargo el servicio estuvo pésimo, la hostess muy atenta pero ya el servicio de mesa muy muy malo. Igual al final comentamos del cumpleaños, pedimos postre y no nos pusieron ni un Feliz Cumpleaños en el postre.

El servicio de ingreso fue muy bueno, la acomodación estuvo bien pero no nos preguntaron donde queriamos estar, no se si se deba a Covid o simplemete acotumbran ahora (antes no era asi) a designar sin preguntar.
El Mesero fue muy mal educado, lento, no se si no tienen suficiente personal pero el servicio fue deplorable.
El mesero hizo comentarios muy fuera de lugar, no sabe motar unplato en la mesa, hizo sentir a mi acompañante como si fuera incapacitada y finalmente muy de mal gusto hizo incapie en el monto de la propina 3 veces ademas de haber destacado con marcador de color el monto de la propina. Fue tanto lo que lo hizo ver que le dijimos que el serivicio fue pésimo y por eso no tuvo propina alguna.
Llevo 11 años en playa del carmen y les envío cliente constantemente por lo que yo conocía y disfrutaba de ustedes pero el servicio fue terrible, como para no volver a recomendarlos.
Si cobras 350 pesos por UN taco no puedes tener un serivicio que no merece ni 2 pesos de propina.
La propina es una bonificación por el servicio y tus meseros creen que es por el solo hecho de servir los platos. Error!
Educar al personal es parte del éxito en el servicio. Acostumbre dejar de 15 a 30% de propina cuando se lo merecen y te recomiendo visitar Eat Italy para que veas como un restaurante con EXCELENTE servicio cobra precios de acceso para cualquiera.

Great services, prices definitely on the higher side.
It is great to try this out for the ambience and for pictures, other than the drinks are expensive and food is average.
Both dishes I found were salty.
And the drinks we had were at least 250 pesos for cocktail / 240 pesos for glass of wine.

Beautiful place but food was severely lacking

Todo me encanto!! Bueno a todos❤️❤️

This is a unique experience. No doubt. Not often you get a chance to eat inside an underground cave. It’s a huge space with many rooms. Almost like Disneyland. The concept is great but slight kitch. Very unique and tasty menu. Slightly overpriced but it’s a “destination”. Worth checking out.

Great ambiance, one of the most unique restaurants I’ve ever been to. In a great way.