Akira Japanese Hibachi Steakhouse
We arrived a few minutes after our reservation and had to wait for someone to come to the desk to even check us in. We then had to wait another 20-25mins to finally be seated. The wait staff appeared to be very busy and overworked. They were running around nonstop, which honestly made for a hectic environment. The water we ordered was AWEFUL. Even the other patron at our table the ordered tea had to get something else because of the taste. The soup (we’ve had soup at hibachi restaurants a lot) was very blah. The salad was literally bag lettuce with dressing, nothing else. The hibachi chef was great and entertaining. Our who table got teriyaki chicken and it was very good. The one thing I would have left out was the bean sprouts with the veggies. He cooked them last but before I could politely decline he threw them on my plate on top of everything. They brought our bills quickly and were fairly responsive with refills. For being a busy place they were efficient, but the beginning of our visit kinda set the tone off.
I wouldn't reccomend this location to my dog. The server was great and so was the cook. The manager should be stripped of her title when confronted by a woman she wouldn't say she was the manager or not.
Was very good as it always is. Only downside from a 5 rating was the table side chef wasn’t as much of a showman as normal maybe he was newer.
Slow service and inexperienced waitress was a poor start to our daughter's birthday celebration until the manager stepped in.
Worst service I have ever had at a Hibachi place. WE will not be back.
The service was VERY VERY slow. It took over an hour to get our drinks. We were there for an hour before someone took our order for food. We ordered alcoholic beverages and then were told 30 minutes ago that they didn’t have anyone to make the drinks. Their pricing was skewed and we were charged for things we didn’t order. It was such a mess. We will not go back.
We had a great family dinner. Our chef was funny and talented and kept everyone’s attention...young and old. I felt bad for the wait staff since they only had two servers and the place was packed. But, overall a good experience.
6:00 on the Saturday evening so the restaurant wasn't really full yet. We had a grill table to ourselves :-) The food and service were great and the noise level wasn't bad for a hibachi-type restaurant.
We took our kiddos for the first time and they absolutely loved it !!
Food was great, service excellent. The three of us have different meals, steak and shrimp, shrimp and scallops and scallops. All were wonderful. We will come again.
Food was excellent but service for getting refills was terribly slow. Too many customers and too few workers
The amount of food you get is amazing and the taste was great... the ambiance was good and we didn't have to wait at all..the food was delicious and it was a very nice place..will definitely go back
Has gone downhill since last time we visited. We were on a date and were seated with a family who had toddlers who were not excited to be there. Another couple (no kids) were sat down at a different table and it would have made more sense to put us with them. Service was very slow, only one drink refill, had to ask for bill. No dipping sauces were given, fried rice was very bland, as was the shrimp. I'm guessing chef didn't have a lot of experience... Not likely to return.
All around poor experience. I’ll keep it brief. We arrived at 6p for our reservation and weren’t seated until 7:10. Once we were seated it took me 15 minutes before I needed to find the owner and let her know that we have been seated for over 15 min and needed drinks and someone to visit our table (not to mention the dirty grill from the previous dinner). She blew me off and made some comment that was dismissive rather than apologetic. She then came and took our drink orders and then proceeded to take phone calls, seat more people and take more drinks and dood orders without returning to our table. Another 15 minutes passed and I told my family we were leaving. More than an hour and 30 min later we left. It was such a disappointing experience with the 4 of us the day before mother’s day. Our kids were tired and disappointed after being very patient. It was a poor way to celebrate a special occasion and that set the tone for the rest of the evening. I will never return.
We made a reservation on Open Table for 8:15pm last Sat. However... we still had to wait 45 min before being sat at a table. Then once we ordered drinks and other couples ordered appetizers they did not come out till right before the Hibachi Chef started cooking. We sat and waited another 45 minutes before receiving drinks. It also seemed like we saw several people just standing around in the kitchen while we were waiting for drinks. The food was excellent just felt the service was lacking. I do not think we will be returning to this Hibachi Grill anytime soon.
Cook was very entertaining. Service was great had refills on drinks before you was done with the one you had.
Had reservation but there were no tables available. Waited and finally asked about our table only to be told rudely to sit down-she didn’t have time to talk. Waited patiently but finally ended up leaving as owner kept telling me to sit down and not talk.
We made reservations and still waited 45 minutes to be seated. When we were finally seated, they split our group at different tables (even though I was assured we could all sit together when making the reservation). We waited for a waiter for another 20 minutes after we were seated. When the bill finally came it was way off, we explained to the woman working the register that it was wrong and she said " its fine". Not happy with the service.
We needed up having to wait 45 minutes before getting seated. Waited another 30 minutes or so before our drink order was taken.
We booked our reservation but still had to wait 10-15 minutes to be seated as the hostess had a very difficult time communicating with the guests due to the language barrier.
Once we were seated, we waited 15 minutes (yes, I timed it) until a waiter came to our table. Our order was incorrect, once again due to the language barrier. The sushi we ordered was OK at best. It was on par with what we get from the grocery store but cost 3-4 times as much.
Bottom line, this was the worst service and worst sushi we have ever had in a restaurant.
Chef was great. The service was horrible. They need to hire more help. The Chef had to get our drinks.
Akira was our destination for my son's 21st birthday. We had a great time despite only 2 chefs being available. The service was good. Appetizers and drinks were delivered in a manner that didn't make it feel as if only 2 chefs were in the house. When the chef arrived his sense of humor was great and he engaged all of us, especially my 5 year old daughter. The place was very busy and I heard everyone compliment the chefs.
As for the food, it was tasty but I wish that the egg rolls were a little bit bigger! Also, the soup and salad could be a little bit more substantial considering the cost of the entrees. We all tried chicken, calamari, steak, vegetables, rice and Japanese noodles. It was good. I would return to this establishment. A solid place to take your family.
It is a fun, kid friendly place to eat. And as usual, the chef's were a hoot.
Need more help, service was very slow
Always a fun evening out and the Hibachi Chefs are entertaining and good natured. Food was good and we enjoyed ourselves!
We like the food but it can be salty. Price is reasonable.
More fun when a kid is at the table.
Wine prices incredibly reasonable:) people at the table loved their sushi.
It was perfect for our family! Kids loved it and they just made everyone smile.
The food was good and prepared as you would expect. Chicken maybe a little overcooked. Hospitality Was exceptional as always although a little busy and service a little slow for a Saturday night.
Food good, reservation at 7pm. Got there 645 no one to great at desk 15 or more minutes before anyone showed. 1 group head. They were seated first we were around 730. 5 adults 2 kids and a baby. Sometime around 810 food started. After some complaints Managment said sorry for delay but only 2 cooks. Service slow on drinks refills. Food very good, but much too long a wait and no show of sorrow for long delay.
Then insult added gratitudes for 7 or more
Would say mostly not coming back
This was a very pleasant experience. The service and hospitality were great. The cook we had at our table was the best hibachi chef that we have ever had. He was entertains, funny, friendly, grateful & a wonderful chef. I highly recommend Akira to anyone who enjoys quality Hibachi.
We had to wait over an hour for our food to be cooked, highly disappointed!
We arrived a few minutes before our reservation and were seated about 5 minutes after our reservation. Then we were forgotten for the next 35 minutes. No one took our drink order, our food order, nothing. Tables seated after us were waited on before we were. We finally got served after we pointed out the problem to passing staff. Then the person who hurried out to take our order mixed up the requests of the whole table, which delayed the chef in cooking our food. However, the chef was excellent and very personable and the food tasted great.
Had 6:45 reservations and didn’t get seated to 7:30.
The server was rude. We couldn’t get refills on our drinks. We asked in the beginning if we needed to order dessert and was told no we could do later. We waited for 30 minuets to get our check. Asked if we could order dessert and her exact words. No we are short on servers. No dessert. Then walked away.
It was really fun and the chef was excellent. Put on a great show for the kids too. The service was a little lacking especially in the drinks department. We ordered cocktails and probably would have ordered more, but we were never approached by a server again. They did not refill waters either. Outside of that, the food and atmosphere were great.
Waiter was new. Chef did a nice job.
Noy is wonderful...by far their best Hibachi Chef! Food was good as usual, however the restaurant was so incredibly cold, that I could not enjoy as much as normal due to the fact that I was freezing! If you get cold easily, DO NOT sit at the table that is in the middle closest to the entryway as it is miserable. Otherwise, great place for a fun time!
Reservations are a joke, it is still first come first serve. Had a 7:00 reservation arrived at 6:50. Had a family walk in before us with no reservation, and they were seated before us, finally got seated at 7:40. Nice restaurant, good for what it is but using open table for a reservation is not worth your time.
Food was bland and had no flavor even with the sauce options. The rice was not cooked all the way and the food just was blah!
Akira Japanese Hibachi Steakhouse offers takeout which you can order by calling the restaurant at (317) 838-7970.
Akira Japanese Hibachi Steakhouse is rated 4 stars by 114 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.