The tea service and server were excellent.
The food was prepackaged and disappointing. Scones and desserts were great. Sandwich bread was not good.
The staff was delightful and the food was delicious. The setting was lovely and the harp player’s selection and volume were not intrusive. We had a lovely time.
Loved it!! The service was amazing and so pleasant, the perfect setup for cousins reunion after many years, we had so much to catch up about... we did not feel rush and had plenty of time to chit-chat about each other...
the experience was exceptional. the service was great. the food was authentic and very good. very romantic. we will go back soon...perfect
Beautiful setting for Afternoon Tea and lovely harp music during tea.
Afternoon tea at the Biltmore is a Christmas tradition for me and my daughters. We look forward to it all year. And this year the food menu was enhanced with special finger sandwiches. We thoroughly enjoyed our visit.
Traditional Christmas tea with the ladies of my family
Lovely experience overall!
Great ambiance enhanced by beautiful harp music. Food was abundant, but not the quality I had expected.
The atmosphere was wonderful....harp player playing Christmas music. The tables were set with pretty china. The servers were attentive and couldn't do enough to make the experience any more pleasant. The problem was the food. The sandwiches were on stale bread and very very dry. The ingredients were not fresh. Makes one think they were made the night before and refrigerated or, made in the morning and since our tea was at 3:30, later in the day, the sandwiches were not freshly made. The desserts seemed fresh. The scones were obviously frozen and thawed. The tea was not steaming hot, and cooled very quickly. With 2 momosas added to the bill, tax and tip, the bill was $150 dollars. Seems a bit steep for a tea where the food was inedible.
Very underwhelming. Server was nice but has a loud voice, so that takes away from a classy feeling. Harpist is fabulous. Food is below average and Uninspired. Scones were only highlight. I was never asked if I wanted to add another drink besides tea. Not worth the month at all.
This place has gone steeply downhill since I was here a year ago. The pastries were either stale or soggy. I actually wrote an email to the manager and did not hear back. I told her that I have brought my family to tea here for the past several years, and there was a steep decline in the quality of the food this year. It seemed like the pastry chef made the sandwiches and crumpets last week, and they've been sitting in the fridge since then. This used to be such a great experience. It's too bad.
My friends and I were celebrating 25 years of friendship. The ambiance was great, the food was delicious and the harpist was phenomenal.
Took my mother for afternoon tea at the Biltmore as the finale of a week-long trip. It did not disappoint! At first my mother balked at the cost (even though I was paying), but once she soaked in the atmosphere of the beautiful lobby, and tea was served, and the food arrived, and the harpist started playing, she was in heaven. I thought it was worth every penny.
Excellent experience!! Best place for tea in Miami. Food and service were amazing and the live harp music makes it truly remarkable.
The Biltmore is an elegant architectural gem. High tea was relaxed, delicious, and very special.
The experience was great. Loved the China and the Bai Hoa tea
everything was great
It was delightful and the song of the live harp playing made the occasion even more special. We definitely would go back.
We were looking for a memorable high tea experience and we had a great time. Wonderful setting, music beautifully performed by the harpist and great service and tea. We much appreciated the scones and cream. We will be back. This was a fantastic experience.
It was lovely, but the server always attended the people who showed up 15 minutes after us first; for everything. I would also like more food choices; I don't eat cucumbers, raw food or deviled eggs. A little noisy due to teen party next to the tea area.
Lovely afternoon spent enjoying tea and the treats that go with it. We had two special requests due to diet restrictions (gluten free and vegetarian). They accommodated both requests deliciously! My mother-in-law with Celiac's was thrilled with the gluten-free sandwiches and pastries provided. The harpist played throughout our tea and was wonderful! We thoroughly enjoyed the music. Wait staff was courteous, prompt and very professional.
The hotel is undergoing renovations so the Afternoon Tea was served in the Palme D'Or restaurant, instead of the lobby. I entered through the lower lobby area, near the pool and apparently they weren't told of this change in venue for tea because they directed me to the lobby upstairs and I had to come back down to the Palm D'Or restaurant when I had walked right past it on my way in. That was frustrating. The restaurant is not as nice and unfortunately they gathered everyone together near the pool view. The two tables around us were cackling hens which drew away from the experience. The sugar bowl was filthy, with grime and leftover food from the prior diners so I had to add the elusive waitress to please replace it with a clean one. The waitress was barely around and I would say the service was mediocre - not exactly what I expect from the Biltmore. She did explain the tea menu, but was barely around to ask for a refill, didn't explain if we could select a different tea the second time, etc. The food itself was nice, but the savory treats were not that good. I've had better finger sandwiches at Small Tea in Coral Gables for half the price. I will probably go again and just hope it's back in the lobby or that the hotel management take into account that this venue change means they have to step up the service to make up for the fact that the location is not nearly as nice.
Love the Afternoon Tea at The Biltmore, have been going for many years at least
7 times a year !!
Let me start by saying that that the Biltmore is lovely and the harpist was wonderful. But every Afternoon Tea I've been too had a fair amount of savory items, complemented by desserts. The Biltmore's Tea is very dessert-heavy... too many sweets, not enough food. And even with the voucher discount, it was still $28 per person, plus tax and gratuity of course. Another downside is that you only get to choose one Tea per person. Then, even with validation, valet parking was $10. Ouch.
While the quality was good, it was definitely not worth the price or the drive
Outstanding in every way. I highly recommend the Biltmore for tea. The best in South Florida.
There was a fly flying around our table. A bit of a nuisance and uncomfortable.
Cute afternoon out with girl friends or female family members.
The ambience is the best part of this restaurant. The service was not what one would expect from the Biltmore. There were not a lot of customers so it is hard to understand why refilling our water glasses was such a chore. Most of the time we were chasing our waitress down for another pot of tea etc. Although, at the end, the male server (Nestor) started helping us and was great. The food wasn't fresh. Bread was dry, muffins were crunchy.
A lovely intimate setting, definitely coming back!
Amazing place, food is delicious, excellent service and good selection of teas. Perfect place for an afternoon tea.
It was an afternoon tea with live harp music. We ended spending it like a quiet B-Day with close family. It was at the hotel's lobby. We love the Biltmore so much history in the building and great location to take pictures. There were two weddings happening at the same time. I will be bringing my family for just a quiet and relax afternoon time in the future. Check out TravelZoo for deals :)
The loveliest tea! The decor is gorgeous and the service- gracious and attentive without being intrusive. A wonderful surprise was the harp being played throughout- divine! The selection of cakes and sandwiches were delicious and pretty! Enough to make even the fussiest person happy!
Loved the afternoon tea and the live music! It was a great experience. I just wish they'd serve less sweets and more sandwiches with tea.
It was a nice experience but I would never go back because I'm not a big dessert person and it is mostly desserts and a thin slice of meat on sliced bread with some sweet preserves, super overly sweet for me and you don't have a choice, so unless you love desserts, I would say this nice experience isn't for you unless you are looking for the nice experience of the harp and the room, but definitely not for the food. . . definitely not.
We had the most wonderful experience. The serve was outstanding. The food and atmosphere was beautifully excecuted. It was like a dream.
Was a nice experience for my group of friends with beautiful harp music playing in the background. The food was excellent and wonderfully presented. They had a large assortment of teas and a great sparkling wine. The service was great! I would go again!
Amparo gave us excellent service making the experience awesome! Thank you!