Overall experience was good, however, our waiter's customer service was not the best. I did complain to the manager whose explanation was, they were short staff due to whether and the staff was a bit overwhelmed. I personally feel that when it comes to customer service, that explanation was not sufficient but an excuse for poor service.
I've been here 3 times. It is a solid 3 star experience, limited by the ROI. Expensive for what you get.
We enjoyed our New Years dinner immensely and will return again! Our waiter was very pleasant & attentive to our needs, food was delicious and overall ambiance and view were top notch!
Our food was so good! Our service, not so much. Our waiter was short with his answers then while tending to our table he was quite rude to the table next to us. He was very nice in the end. It seemed as though he had a tiring day or was irritated with something else. Other than that, our food was so good, we absolutely loved it!
An absolutely wonderful Christmas dinner
All the food tasted from a box or a can for their christmas buffet. They had even fruit form a can.
Christmas Day buffet was outstanding!!
Thanksgiving Day self serve buffet. Had to wait 20 minutes to be seated with our reservation. Food was fine; just not the excellent caliber we are used to at Aerie. We had the final reservation time of the night (6pm); some offerings were plentiful, others were all gone. Had to seek out wait staff for water many times. Wanted to order a bottle of wine, but took so long for server to return, we declined as most of our party was finished with their food. We REALLY wanted coffee with the desserts. No one around. Finally asked another waitress to bring coffee. Our waiter did deliver it, but a good 15 minutes after we asked. At this point, the majority of the patrons were gone, so we were perplexed as to the lack of attentive service. We were a party of eight, the bill was approximately $300. I left a 15% tip....very unusual, as our minimum is normally 20% or more. But as we pretty much took care of ourselves, it seemed sufficient .
Most of the food was cold.
Great Thanksgiving day experience once again. I love coming for the holiday buffets.
Whether celebrating a special occasion with family and friends or hosting a corporate outing, Aerie Restaurant & Lounge can accommodate all your special event needs.View Private Dining Details