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About 189 Prime
Merrimack Valley Neighborhood Steakhouse, featuring prime steaks, fresh Atlantic seafood, salads with locally sourced greens and organic produce in season. A full menu, designed with creative application and paired with the familiar make an impression. Contemporary, casual with a relaxed atmosphere.
Andover, MA 01810
Hours of Operation:
Breakfast: Monday- Saturday: 6:30am -11:00am
Sunday: 7:00am - 12:00pm
Lunch: Monday- Saturday: 11:30am - 5:00pm
Dinner: Nightly: 5:00pm - 10:00pm
*From 2:00pm to 5:00pm our Lunch is only available at 189 Prime (formerly known as On the Bone) Bar.
Many of our items can be prepared gluten free!
$30 and under
AMEX, Discover, MasterCard, Visa
Piped In Music
On Site Hotel Parking with plenty of available spaces.
Chef John Martin
Bar Dining, Bar/Lounge, Chef's Table, Farm to Table, Full Bar, Non-Smoking, Outdoor dining, Takeout, Weekend Brunch, Wheelchair Access, Wine
189 Prime Ratings and Reviews
Overall - we were so disappointed in this experience. We went here hoping for a great Mother's Day brunch and we honestly got a very sub-par experience. They were out of just about everything and took way too long to refill. They had one gentleman (who was very nice and professional) working 4 omelet stations and 2 belgian waffle stations - it was ridiculous. He did the best he could - but I was still away from my family for 30 minutes trying to get us food. Coffee was terrible - way too weak and we were missing most of our silverware. Our server was nice enough - but did nothing to accommodate us. I will not be going back.
I came here for Valentine's day with my boyfriend. They had a special menu for two for the night. We each got different dishes to try a variety of food. The lambchop lollipops were delicious! The entrees were also very good. I got chicken that was wrapped in prosciutto with a cream sauce on a bed of garlic mashed potatoes: delightful! The only thing that put a damper on the evening was our waitress. When we arrived, there were still many open tables, though they were mostly full by the end of the evening. We were sat immediately, as we made a prior reservation. However, nobody took our drink order or got us bread, nobody even spoke to us for a full fifteen minutes. Now during this time, four other tables were sat. Two of those tables had the same waitress, and both tables had water, bread, and their drinks, before anyone even spoke to us. Similarly, the other two tables sat also had water and bread immediately. We had no clue who our waitress was. When our waitress finally greeted us, we realized it was one who had passed us MANY times since we were sat. She seemed overwhelmed, even though the restaurant wasn't full yet, and was forgetful and incompetent the entire night.
We were desperate for a decent meal after 4 days of packing and moving when frozen burst heating pipes drove us out of our home to a hotel. Nearby we had the choice of the usual mediocre chains and fast food places until we found this restaurant, tucked away in a business park hotel. The menu seemed fairly New England standard with lobster mac and cheese, salads, steaks and seafood. The preparation was excellent, however and the service more like fine dining than I expected. We had small plates and salad, too tired to eat. The "Atlantic Seafood" daily special was a small plate with a hand sized portion of chilean sea bass which my husband enjoyed so much that he did not allow me a taste. I chose the crab cakes which were light and flavorful without too much breading or filler. The staff was friendly and knowledgeable. There were few other parties in the restaurant; January is a slow season apparently. A large group was easily accommodated nearby and the noise was not at all apparent.
We will definitely try this place again when we feel more like eating and celebrating.
I don't usually think much of restaurants located in a suburban chain hotel. 189 Prime is a great find and I expect we will return. We ate there late on a Friday night after checking into the hotel for a weekend wedding. The restaurant was quiet as I would expect around 9PM. The wait staff was very attentive. I had a hankering for a burger that evening but they aren't on the menu - but when I mentioned I really wanted our waitress said it would be no problem. My husband had the rib-eye from the menu. I added the Cheddar Bacon Tater Tots to my burger - additional charge - but they were worth it! We both enjoyed our meals.
The restaurant was very noisy to begin with. We could hear the conversation at tables on the other side of the room. Staff was pleasant enough, but definitely short handed for a Saturday night. The apps were excellent, chowder and zucchini. We both ordered steak, filet and flat steaks, both med/rare. They were serviced over done, dry and very little pink. We returned the steaks and when brought back they had ran out of the flat and brought filets, and the wrong sides. We said enough, returned the meals. The manager did come over apologized and said they had a wedding going on and that had everyone stressed. She did comp the whole meal which included our wine. We will not be going back.
When this restaurant was called "On the Bone," it was quite good. No more, at least not yesterday. The seafood selections were very limited, but they couldn't even do those well. The haddock was tasteless, with a crumb topping that was inferior to what you'd sprinkle out of a can. The scallops were likewise undistinguished. The appetizer shrimp were miserably limp and tasteless. Maybe the clam chowder, though bland, rose to mediocrity. Save your money. You'd get a tastier meal at the 99 for example, at half the price.
Yes this restaurant is in a hotel. Yes it is a bit out of the way. We had an early seating for valentines day. Menu was extensive, wine list was decent, prices were good and the service was impeccable.
There was a group checking in for a hockey tournament but they closed the doors and kept the noise out.
Very pleased. I would recommend.
There is no branding in or out of the hotel to distinguish this spot. Service was excellent and food was very good. Had the mushroom risotto which was outstanding, then the baked haddock for dinner. Husband had the Delmonico steak which was a fairly good, but pricey. If you are a foodie, the dishes here were tasteful and enjoyable, but the prices were high. We had a $50 OpenTable cert, otherwise it would have been $120 with tip for 2 dinners and 2 glasses of wine. I guess they can charge more because they are calling themselves a "steakhouse", but the room being used is like a large function room that is very open and was noisy. Not much ambiance, but service made up for it. Gave us birthday dessert as a freebie for occasion.
My Husband and I went to 189 Prime for dinner last night. Big mistake. We should have turned around when we realized the restaurant was in a hotel.The place was almost empty at 7pm.There was only one waitress on staff &she did her best as server/bartender @ the same time. She took our app order,fried calamari (ended up being the pre packaged frozen ones. not good at all) she then took our order. We both ordered a steak (there were only a few items on the menu). it took 45 minutes to cook two 8 oz steaks rare. When we got them they were untrimmed grisly pieces of meat. I buy better steaks @market basket than what was served to us. The bill came to $122.00 for the two of us I brought them home for the dog. We ended up going out for Chinese
First time trying 189 Prime (formerly On the Bone). It's inside of a hotel and off the beaten path. There are no signs to let you know there is a restaurant on the road, or even inside the hotel. Once seated, it took quite a while for a server to come to the table (which was odd since there weren't many diners in the restaurant). The menu consists mainly of steak dishes. There were 2 fish entrees. Appetizers and Desserts were limited. We tried the shrimp cocktail appetizer which was very good (shrimp were large and tasty). Then we had the filet mignon which was cooked perfectly and tasted delicious. The steak came with a choice of side. Overall, the meal was very good. However, it was a bit pricey, and the service was slow.
This was a night to remember for all the wrong reasons. The restaurant is a hotel restaurant. As a such, one would assume that they are usd to handling volume. On this night with the restaurant half full, we waited an hour to get our first course. We were told that people in the bar were ordering food so the kitchen was backed up. When my dinner finally came, my medium rare steak came to the table in a charred form that in no way could be confused with medium rare. While the staff offered to bring me a new steak I declined as I was concerned how long that might take.
We checked this out one night when we felt like steak. Maybe the clever named spurred our interest. They do have steak. Its good but nothing special. The whole place lacked energy or enthusiasm of any type. It will exist until Wyndham goes with another restaurant format. I would say you could get a steak just as good or better up the street in Methuen/Salem for less money and have a better experience. I would not bother going back and I would be doing a disservice if I was to recommend On the Bone.
We were a party of 8 that came in on a relatively slow night, around 6. In other words, that restaurant was not overly busy. Our server was a bit incompetent in that she seemed uncomfortable in this position. We ordered food, a few salads, a cup of soup and our entrees. While, yes we were a party of 8, with a one year old, we did not get our salads until 8 pm. Needless to say, we were hungry, we had a 3 hour drive after this dinner, a one year old, and a 2 hour wait for salads to be dropped.
The manager did try to make nice and comped our entire meal. We understood it wasn't her fault, but their kitchen needs to get it together to avoid these uncomfortable situations they put the waitstaff in.
we had crab cakes, Arancini and calamari; Crab cakes, excellent, Calamari, bland and we all found that the accompanying sauce did not taste good. The Arancini was also bland and starchy.
For entrees Angus burger, Statler Chicken, Osso Bucco; the burger the size of a burger king burger. Not bad but for 12 dollars you expect something more. I cold not eat my chicken. The menu said it was breast, but it was shaped like a leg quarter, but the meat was very light colored, so it's a mystery. It was so dry and stringy I couldn't cut it let alone chew it. The veal in the Osso Bucco was untrimmed and more fat than meat. The sauce was bland and so very full of carrots.
Nine friends met for lunch and were treated to very friendly accommodating staff. We were seated away from other patrons and received excellent service from the wait staff. Lots of choices for lunch at reasonable prices. All members of the party were happy with the choices they made for lunch.
We went there because it was near our hotel. When we sat down, it took a long time before the staff checked in with us or brought us water. There were only 3 tables occupied in the restaurant. The calimari was good. The salads were good. My expensive pork chop was supposed to be cooked medium. It was overcooked and tough, but the flavor was not bad. I don't love dry pork. The rest of the meals were good. Once our server got going, she was good enough. I wouldn't drive a long way to visit this restaurant, but for that spot on the map, it is good to acceptable.
I made reservations for a party of 9 for 12:30 p.m. on a Sunday to celebrate our daughter's graduation. At around 12:15, I got a call from the restaurant asking if we were still coming and if we'd like the brunch buffet or to order from the menu. Since the brunch buffet ended at 1 p.m. we opted for menu. I let them know we were running a little late and that we'd be there between 12:45 and 1:00. The place was empty except for one other large party. That was fine. However, it seemed that they didn't bother to have adequate staff to cover our table. We got intermittent service at best to the point that I got up to walk into the kitchen myself to make our needs known. For a graduation luncheon, it was a very disappointing experience.
Most people don't think of a restaurant at a hotel as a place to go when you're not staying there but believe me that is a terrible mistake to make! OTB has amazing food, a dedicated staff and great drinks. I have food allergies and the staff have gone out of their way to ensure my dining experiences are perfect. So far I have dined there twice this week and plan at least two more forays into their dining room. They can cater to parties large or small (I'm a party of one while last night they had a private party of 25 on the patio). If you are gluten sensitive, this is certainly a good place to dine as they have many menu options available (and it isn't a plain grilled chicken breast either).
They try to make it a steakhouse akin to Capitol Grille or Morton's but in reality it's still a hotel restaurant that smells like a conference, with cheap furniture and no class. Our waitress, Tiffany, was fantastic and saved the day for us. They were out of five things that we ordered, which tells me they're probably going out of business in the short term.
Plenty of decent food available at our Mother's Day buffet. Good omelet station, cooking 4 at a time, so the wait wasn't very long. Only 2 waffle makers, which slowed things down a bit for those so inclined. Only complaint is we could have used more frequent stops by the orange juice server.
Went for brunch on Mother's Day and the food was absolutely delicious! They made sure that the buffet was constantly stocked, and the made fresh to order omelets and Belgium waffles were amazing! I highly recommend this restaurant, although I have only tried the brunch I can only imagine how good their dinner menu would be, I will be returning their shortly to find out!
Think Olive Garden in a hotel setting. If a chain restaurant is your thing, you'll be happy here. The food is very processed and unimaginative. The interior was sad and dreary. When we first arrived and were seated the room had an industrial cleaning smell. Very unappealing. I knew we were in trouble when Muzak was playing in the dining room. Muzak?!! Really? I should say we did go for lunch and our party had 8. There was one other party of 2. Maybe the atmosphere is different for dinner...not possible. We did have two seasoned women waiting on us and they were excellent.Very nice and accommodating. There are so many excellent hotel restaurants around Boston. This just isn't one of them.If you are a foodie, run far and fast AWAY!
We went to On The Bone after reviewing the menu on their website. When we arrived their menu at the restaurant was nothing like the one on-line. When I mentioned this to the waiter he came back and said they only offer a limited menu at the restaurant.
We ordered filet mignon's and when they arrived they had no seasoning not even salt and pepper. The meat was tender but it didn't matter because it had no taste.
Very disappointing and we would not go back.
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